Avis rental in Grapevine, TX was amazing and so quickly accommodating when our reservation with a…read moredifferent company fell through! They were able to find us a 15 passenger van and get us in it all within 30 minutes to save the night for our daughter's senior prom! Vehicle was clean, fit all of the kids nicely, had great AC even in the back (which is a must in Texas),, Andean smoothly! I would highly recommend this location to anyone looking for a large vehicle!

The service at the Avis located in New Orleans, Louisiana Airport is HORRIBLE. The front desk…read morewomen were so unprofessional and rude. They couldn't care less that I had paid in full for a mini van for my group of six for 3 days. I didn't get a mini van. In fact, I got a SUV that only seated five and we were a party of 6 adults. They were take it or leave it. No refunds, no mini van. RENTER BEWARE!! THERE ARE PLENTY OF OTHER COMPANIES OUT THERE. AVIS SHOULDN'T BE ONE OF THEM YOU CHOOSE!!!!

Employees not as helpful as other UHaul stores. Facility is great, like Fort Knox compared to some…read moreplaces I've seen. Clean, good climate control, and well kept facility... lots of signs warning people to pay their bills, lots of signs reminding people to check out with their access card or they'll be locked out next time, and quite a few units locked by management for non-payment.

They have the dumbest people working here. The person they tried to help me barely knew how to type…read moreon a keyboard or use a computer. If you come here plan on at least 45 mins just to rent a U-Haul. She Asked for help at least 7 times. Wasted so much of my time

This is the slowest Ryder around, combined with the piss poor attitude of the fuel island it can't…read moreget any worse than this. Don't ask them to top it off neither, you'll be wasting your time. Always leave the tank a 1/4 short (per management)

I cannot say enough good things about this company. They are a relatively new company that has the…read morecan do attitude. They want your business and they work to earn it. All the equipment is new so down time is minimal. People there are friendly and welcoming, if they don't know the answer to a question they will research it and get you an answer. All around a positive experience from start to finish.

I came here twice attempting to rent a plate compactor for a charity event to build a court yard…read morefor mentally ill children.on the first try I was denied and told to go online and fill out a credit card verification form. We did that and provided a copy of the driver's license.it still wasn't good enough and we did not get the tool.did not live up to their name ez tool rental.horribke customer service

I just had an incredibly respectful conversation with Mr. Will G, customer service means everything…read moreto me and this guy was absolutely amazing and respectful and even gave me an incredible discount on my upcoming move. i came into this a little frustrated due to my previous movers canceling on me and i had called around to other companies and their customer service was just not it at all. as soon as all my sons picked up i was greeted with an amazing attitude from Will and even expressed some empathy about my previous situation with my past movers. super happy i was about to reach him. i may not agree with the price but with the customer service i received im more than happy to invest!

I have filed a Better Business Bureau report against this company. I am that upset. I will be…read moresharing to everyone I know about their deceptive sales tactics. The movers who came to do the move were excellent. Polite, professional and positive. They are true ambassadors of excellence. They moved quickly, efficiently and carefully all at once. Unfortunately, they do NOT get a bonus each time we give a good review. That was a LIE and what I was told which is what sold me on the entire EXPENSIVE move. The ONLY reason why I didn't choose a less EXPENSIVE moving company or just snag some TaskRabbit movers was BECAUSE I was told I did NOT have to tip BECAUSE the drivers earn a bonus ON MY GREAT REVIEW. So when the movers came I had bought them some bottles of water each and had a $20 bill for each for an extra lunch tip. I had NO IDEA they worked for tips until later. I was SO ASHAMED that NONE of the $990 cost for 4 mile move was NOT being shared directly with them. I thought the bonus was the sign of a great company caring for their people. It was a blatant lie. At this point they have cheated my pocketbook or the movers with this deception. How many times have these excellent workers not been given better tips because we were told we didn't have to?! I am still outraged over this weeks later. Update: I have JUST gone through the reviews! I really wish I'd seen them BEFORE I scheduled the move! I was checking out Google reviews .. which turned out to be on THEIR website.