I rented a unit at 1st Ave Storage for close to 20 years, and management used to be great there (I…read morebelieve Emmet(?) was the longtime manager there, but he left a few years ago). I just recently moved out, as things have gotten shadier and shadier around there. The security/safety around the building has become questionable, especially with the RV camp out back. With that said--the worst part, frankly, is the owner. Charlie is his name, and he basically refused the pro-rated refund that 3 people working at his facility ALL said I would receive. I did a speedy move out April 16, as the manager there told me I could get the pro-rated refund if I cleared my unit out asap, rather than wait until end of month. Great! Sadly, I never received the refund, and even thought the 3 different employees told me I should get it--Charlie apparently refused to follow through, telling his manager "we don't pro-rate". But... all 3 of your employees told me you do...!? When I asked to have Charlie call me directly, I was told Charlie said: "I don't talk to customers directly." I explained I would warn people on Yelp if Charlie doesn't bother calling me back, and his reply (through his employee, since he doesn't talk to customers): Fine, post on Yelp. Additionally, when I rented a U-Haul from them, the gas tank was not even filled. Apparently owner Charlie keeps just a quarter tank in there, claiming it's due to the RV camp stealing gas. But... he will penalize truck renters if they don't return the truck at exactly the maybe kinda quarter-ish level the tank had. Makes it real hard for truck renters to fill up ONLY the amount they use. Hmmm... SO... Be warned. Charlie the owner does not follow through, and frankly does not step up when he should. I moved to another storage facility that provided better rates in a more convenient location... and a safer location. I didn't realize perhaps the best benefit to moving: not supporting a shady owner. I'm giving 2 stars rather than 1 because of the years of good service I had when previous management was great, the place was more secure, and shady business practices didn't impact me. I guess owner Charlie's integrity was lost in parallel with the decline of the community around there :-\ Buyer beware--think twice before using 1st Ave Storage.

Kim who helped me get my U-Haul was very accommodating. I hope to have people work customer service…read morejust like her. She had me in and then out the door quickly. Storage facility could be much nicer other than that GREAT SERVICE.

watch out for their shiesty word. You'll call , they'll give you a price ($80) & then days later…read moreyou'll see they've charged you 1.5x of what they've initially quoted you ($124) . I put more gas in the tank than when it was given to me & drove less than 20 miles ( which they told me $0.28/mile ) . Taking it from the used car salesman playbook aren't you fellas

After usage from ICE will never use again. How many different ways do you want me to put this in…read moreorder for you to allow post?

Rented a 15' truck last week and was very happy with this company…read more Very easy to deal with and very clear on the costs. They even made recommendations to help save me money. Would use again!

It almost got a 5 star rating until the next day when I came in to put my stuff in my storage unit…read more Justin was so awesome the day before he went above and beyond. He was helpful and oh so knowledgeable he wanted me to be completely happy. Justin was not working the next day and there was an older gentleman name Jimmy (I believe) and when I walked into the office...he just looked up at me and stated rudely "our internet is down and it's going to be a while" --May I also add that he was on HOLD on the phone so he was just waiting not speaking to anyone... So I said I just had a question nothing to look up on the computer and then he said in a very curt fashion "It doesn't matter it's still going to be a while"...wait so you are telling me that you are on hold-not speaking to anyone and I have a question that you do not have to look on the computer for and you and I are just going to stare at each other (it was a quick yes or no based question, it didn't even require that much thought)?? Then I went to my locker and found that they had forgot to take their lock off my storage unit...so I went back up to the office (ish) and I just sat down in the chair until Jimmy was ready to his his job and take his company's lock off my unit so I could actually store my things in a unit I was paying for. He finally gets off the phone...and I blankly state that I need their lock off my storage unit...then he tries to explain why he was so rude (their internet had supposedly been down for hours and he was stuck on hold)....So you were stuck on hold and you were frustrated...I get it...very dramatic...but 1. don't treat your customers like garbage because you are having an off day...2. I stated my question was a yes or no...no internet or computer needed...just answer my question. If you come in make sure you are dealing with Justin...not this individual who clearly needs to be retrained.

Very clean and secure facility. The staff are friendly and were very helpful with my storage needs…read more When I outgrew my unit, I was allowed to upgrade to a larger unit, and they applied a prorated amount of rent from my old unit toward the new one. Occasionally the loading docks can get very busy on weekends, but otherwise access is convenient.

Great unit, easy to access, and the guy who showed me to my unit was helpful and friendly, but the…read moreperson working at the front desk got so worked up by my mom and I simply waiting in line while they were helping another customer and it was quite bizarre. I suggest they see someone for anxiety treatment because they started fully panicking when they told us they were helping someone else and we said that was fine and asked where to park. It was very strange and offputting and I do genuinely hope they are doing ok

Karla helped me with a refund and she and her district manager were so amazing and understandin…read more I'm so thankful

Buyer beware! We returned the van to another UHaul location in the city and were charged $216…read more There was no mention of the penalty amount in the contract (which is tons of fine print and I did not see it has to be returned to same location, my bad) and this was not disclosed when I rented it. This should be emphasized from the get go. That's a lot of money. I will not rent from this company again. Be careful!

I have used super friends twice now and I have only good things to say…read more The scheduling was easy and the 3 man crew arrived precisely on time! We did a walk through, we all got to work and got things packed up faster than I had anticipated. I have a giant glass reptile enclosure that I was very nervous about moving, but they understood the assignment and my reptile and her glass mansion arrived intact! They were so courteous, worked with precision and took care of my belongings. At the end they made sure I was happy and if there was anything else I wanted done before they left. Thank you so much you guys, you made my day and it was a pleasure working with you!

Ya'll be careful. The 2 guys were great but I was severely overcharged for 1 hour of work. Quoted…read more150 but charged 450+ dollars. Make sure you get your quote in writing or email/text.

Though in an odd location the staff here at the time were super chill. Rented a Uhaul at the…read morebeginning of the day and needed to have it back by 2. Ended up turning it in about 2:20 and the guy was chill and didn't charge extra. Can't say everyone would do that but I'm grateful.

The uhaul corporate booking system screwed me over. I reserved a truck, it got delayed by a day…read more Then when I attempted to pick up a truck the next day they said they were booked for a month. Basically, if you want to schedule a uhaul on a weekend to move your residential establishment, uhaul is not reliable.