Clean space and bathroom, staff is friendly. It's convenient that it stays open later than most…read moreplaces in Seattle although the office closes around 4.

Great value and easy to get set up with Marvin!! Close to Seattle U and just the right amount of…read morespace we needed. Month to month billing works great for college students!

Great storage place! I haven't had to use a form of public storage in more than 20 years but…read moreduring a move/remodel, I needed a small unit to store a bunch of family keepsakes, photos, and important files. I looked around and found a bunch of run down Public Storage and other aging/dingy Seattle facilities, many of them with plywood floors with oil and all sorts of other gross spills, poor security, in sketchy neighborhoods. The clean ones in nicer neighborhoods were super expensive. West Coast Self Storage is a new building, shiny concrete floors, friendly staff, strong security, well kept and spotless front to back. Access to the unit was available everytime I needed it, billing was effortless with auto-pay, and though I recently left now that the remodel is over and I moved my keepsakes back to my house, I know next time I need CLEAN and affordable self storage, I will choose this business. Thanks to Chris and Cheryl for everything!

This place will lure you in with a low rate and then raise it 30-40% every six months…read more Deceptive and unethical business model. STAY AWAY.

Very clean and secure facility. The staff are friendly and were very helpful with my storage needs…read more When I outgrew my unit, I was allowed to upgrade to a larger unit, and they applied a prorated amount of rent from my old unit toward the new one. Occasionally the loading docks can get very busy on weekends, but otherwise access is convenient.

Great unit, easy to access, and the guy who showed me to my unit was helpful and friendly, but the…read moreperson working at the front desk got so worked up by my mom and I simply waiting in line while they were helping another customer and it was quite bizarre. I suggest they see someone for anxiety treatment because they started fully panicking when they told us they were helping someone else and we said that was fine and asked where to park. It was very strange and offputting and I do genuinely hope they are doing ok

Went by to view the space, but they were at lunch and I couldn't stay to wait for them to return,…read moreso I called and spoke with Vivian. She agreed to come in early the next day, before her shift even started, just to accommodate me, and was so kind, welcoming, helpful, and clear at explaining everything over the phone, as well as in person. And her patience....made me know that I had found the right place because I couldn't walk fast to the unit, which was nice and clean. The whole space made me feel safe being there, and knowing that my items would be secure there as well, with all the cameras around. Vivian, thank you for going above and beyond the call of duty!

I'm so glad we chose Secure Space Storage. We were treated so nice by Michael who is one of the…read moreservice Representatives at the front desk. We were greeted as soon as we arrived and he made us feel so welcome. The storage is clean, neat, and most importantly well secured. If you need a good, secure, clean, professional and trusted storage space, choose this place. You'll be glad you did.

Rented a 15' truck last week and was very happy with this company…read more Very easy to deal with and very clear on the costs. They even made recommendations to help save me money. Would use again!

It almost got a 5 star rating until the next day when I came in to put my stuff in my storage unit…read more Justin was so awesome the day before he went above and beyond. He was helpful and oh so knowledgeable he wanted me to be completely happy. Justin was not working the next day and there was an older gentleman name Jimmy (I believe) and when I walked into the office...he just looked up at me and stated rudely "our internet is down and it's going to be a while" --May I also add that he was on HOLD on the phone so he was just waiting not speaking to anyone... So I said I just had a question nothing to look up on the computer and then he said in a very curt fashion "It doesn't matter it's still going to be a while"...wait so you are telling me that you are on hold-not speaking to anyone and I have a question that you do not have to look on the computer for and you and I are just going to stare at each other (it was a quick yes or no based question, it didn't even require that much thought)?? Then I went to my locker and found that they had forgot to take their lock off my storage unit...so I went back up to the office (ish) and I just sat down in the chair until Jimmy was ready to his his job and take his company's lock off my unit so I could actually store my things in a unit I was paying for. He finally gets off the phone...and I blankly state that I need their lock off my storage unit...then he tries to explain why he was so rude (their internet had supposedly been down for hours and he was stuck on hold)....So you were stuck on hold and you were frustrated...I get it...very dramatic...but 1. don't treat your customers like garbage because you are having an off day...2. I stated my question was a yes or no...no internet or computer needed...just answer my question. If you come in make sure you are dealing with Justin...not this individual who clearly needs to be retrained.

I had such a great experience with this super friends…read more moving company. The team was incredibly fast, efficient, and well-organized from start to finish. They handled everything with care and made the entire process feel easy and stress-free. What really stood out was how quickly they got everything done without sacrificing quality or attention to detail. I felt completely at ease knowing my belongings were in good hands. Highly recommend them to anyone looking for a smooth, hassle-free move! -Sarah

Easy to schedule and work with. We had a last minute need for moving and they scheduled us right…read moreaway. They have accomplished movers who worked well as a team.

I do not recommend using this storage facility. They' offer excellent introductory rates but will…read morerapidly raise your rental rates by large percentages. The late charges are also exorbitant. The property manager was polite until the move out after raising rent over $150 since move in. Then she told us we couldn't hold the door open for the movers. Rent somewhere else if you don't want to have to move again within a year to an affordable unit.

Always increasing rates. I've had my stuff at a few of these locations and they always suck…read more Think to yourself, and be honest: do you really need to store all this shit?

A few weeks back I moved my belongings to West Coast Self-Storage West Seattle. Huge kudos to…read moreHeather and Tracy for their exceptional service. They were both extremely knowledgeable, professional and friendly. Moving isn't easy but they made everything go smoothly, and therefore I'm super grateful. The storage facility is very clean, well-lit and easy to access from the West Seattle Bridge. Their app is also a big plus. I definitely recommend this facility if you need a storage unit.

My unit was broken into and the district manager had the nerve to say I was involed in the break…read morein. Completely baseless and false accusation. Then they terminate my lease and lick me out. Thanks Ms. DISTRICT MANAGER. Created all these problems and Im Completely innocent 100%. Malicious in the least. The corporate folks were made away of it and they stood behind her and did nothing. They sat back in their nice chairs and watched. WCSS cares about their stakeholders a d that's it. They don't care about tenants at All. Read over the fine print of the lease. When my unit was burglarized it was left open for 2 days. some of my things were laying outside the unit. No call, did not secure my unit or stuff. Just left it. Why because it says in the lease they don't have to do it. I wish they would have told me they also don't give any common curtousy to tenants either. Or show negative care for others property. ​

I only recently started using urban storage. today when I was there the office manager stated that…read moreI could only be there 20min. I said that I don't remember signing anything that said that I could only be there 20min at a time, and he pointed at me and said yes I'll show you and then said that I couldn't have food or drink in my unit because he saw a bottle of water that I brought with me. I told him that I would have to go over the agreement again and asked him to not point at me that I didnt want any trouble he was overly aggressive and said he didn't point at me and said I don't know what I'm talking about. I was there aboit 45min according to him and I was searching for a tracking numbe from the post office that I lost. I went to get a copy of my lease and he wouldnt answer the door. one star and maybe I'll change this review later

Chuck is the best! Very kind, patient, professional, respectful and friendly. He also gave me good…read moreadvice about best practices to avoid lengthy deposit returns, so I followed their advice for my proration, and appreciated them taking the time to help me with this. Also, I felt like my items were safe in storage, the facility was always clean. I used them from the end of February to April (checked out April 26, 2022). I love this place, I'd use them again, and Chuck is one of my favorite people. Sara A.

After concluding my business with Seattle Movers, they continued to charge me monthly storage fees…read moreautomatically for 2 months, for a total of $700. My belongings were back in my home, but they kept charging me! I notified of them of the issue on June 21, 2024, and they stopped the recurring charges. But they have not refunded me for the $700 they overcharged. They continue to make up excuses about new accountants, accountants being on vacation, accountants being hard to work with, etc. They first promised to have it done within 2 weeks. It has now been over 2 months. The movers were great, but the admins were not responsive with returning the money they have overcharged me. I have filed a complaint through BBB and will need to go through small claims court next. EDIT: got paid back after 2 months and the complaint to the BBB, updated to 3 stars since the actual moving service was good, but the burden was all on me for a returning the money.

I've used Seattle Movers twice now. Both experiences were great! They were careful with my items &…read morehelpful / considerate. Highly recommend!!