Absolutely unacceptable experience…read more I made a reservation from 11:00 AM to 4:00 PM and even took time off work so I could move that day. Instead of proactively contacting me, I had to call them myself that morning just to find out the truck I reserved had a flat tire. I was told it would be repaired and ready for pickup later that afternoon. I rearranged my entire day, sat around waiting, and then in the afternoon my reservation was simply canceled. To make matters even worse, I was charged a no-show fee for a reservation that they couldn't honor. Wasting a customer's time is bad enough, but charging them for your own failure is completely unacceptable. There was no communication, no accountability, and no effort to make things right after I had already taken off work and planned my entire move around this reservation. This was one of the most frustrating customer service experiences I've had. If your business can't honor reservations, at the very least don't penalize customers for your own mistakes. I will never rent from Budget again and will be warning friends and family to avoid them as well.

Horrendous experience with the company. We had a 2.5 day drive across the country and had a leaking…read moretruck cabin which poured in water. We were only given a 15% discount and no one seemed to care. I would avoid Budget at all costs.

Terrible experience with this group. Rented vehicles returned with claimed damages and almost $30K…read morein laughable damage expenses. If there was a 0 star option, this is it.

Not a good experience. I'll start by saying the customer service I received initially had me…read moreencouraged. Their website was down and my online reservation did not show up in their system, so on the day I was supposed to pick up my rental truck, even though they did not have one in that size available, the gentleman I spoke to on the phone was very helpful in quickly finding a location that had one available for me. From there it was all downhill. I had to pick up from Home Depot in South Riding. No problem. Or so I thought. I get there and they are unable to complete my transaction and give me the keys because according to the lady there the reservation was not completed by Penske, and they're just a 3rd party vendor so they can't handle that part. Ok, that's fine. So I wait about 5-7 mins while they get it sorted out. Eventually she hangs up the phone and lets me know we're good to go. That's when she hands me contract + bill for $328!!! Now I'm confused. How is a $49 truck rental costing me $328 before I've even seen or driven the truck?? I was told that there is a deposit of $150, to which I replied, "that still doesn't add up"... I'm addition to that, I was charged another $97 for mileage at the astronomical rate of $1.29 per mile, which is dwarfs uhaul's rate of $0.99 per mile for local moves. Mind you, I was charged for 75 miles before even touching the keys. Keep in mind, that none of this info was on their website or communicated to me by the customer service rep I dealt with. Ultimately I got moved and did what I needed to do, but there's nothing I can say about it my experience to justify how much more expensive it is in comparison to uhaul. There are no ramps on the trucks, renting a dolly is an additional $50, the $150 deposit, etc..... with as expensive as everything in the country is right now, save your money and just go uhaul!

I am very happy with my service and van from this location. The associates behind the counter were…read morequite helpful in checking my tail lights to ensure their wiring would work, getting me the appropriate size van and explaining the pricing options. There was one lady in particular, I cant remember her name, she was wonderful. Very helpful and explained things so clearly and easily. The van we got was like new. It was clean, ran very well and got great milage. It was such an easy process, the easiest process of the entire move. I highly recommend coming here for your u-haul needs. The one less star was not ALL the associates were as helpful or knowledgeable about the inventory.

Site has NO available parking, so if you are planning a short term rental, you MUST obtain a ride…read moreto-from the site, as you will not be able to legally park your vehicle at the site while you are using the rented U-Haul vehicle. When I explained my parking dilemma, site offered no suggestions regarding where I might legally park. They apparently didn't care about this customer's parking needs.

Among the rental truck companies, Budget is nicer than Uhaul, but not as expensive as Penske. So…read moreit's at a good price point. I rented a 12 foot truck for a base of $16, and 79 cents per mile. That can rack up quickly around here, so plan your routes accordingly. The guys at Budget were very friendly, and the truck was easy to drive, although loud with what I think was a rattling seat. But that's just a reminder that you're driving a real truck. Oddly, Budget was cheaper on both the daily rate and per-mile costs than the Uhaul place nearby, so it's the best deal in Sterling/Dulles now.

BLUF: Rent with U Haul…read more Scheduled a rental on Veteran's Day last week. I called the shop in Sterling to let them know I was running 30 minutes late. When I called Max he indicated the truck I rented was not available. He said that he would check with his corporate HQ to see if there was a loca truck available. When I called back 30 minutes later he advised me there were no trucks available other than a 16' truck in another town. (I had rented a 26' truck because I needed a 26' truck.) Once I made the determination a truck from Budget was not available I contacted U Haul that morning and made a reservation to rent a 26' truck from them and got my daughter moved off to college without further incident. Long story short, if you need to rent a truck use U Haul to get it done!

Made an online reservation. I even called their support to confirm that the car will be available…read more Took an uber to the rental location and found out that there was no car available. I was told that there was no certainty of the car being available at all and even if one became available, there were 3 people ahead of who would be contacted first. First time i've had this experience. Standards were dropping but never expected them to go down this low.

I'm in the military and i pcs'd to virginia, I rented a car because I got my car shipped to me from…read morewhere I was originally at. My car came early so I dropped off the rental car early but they still charged me the full amount of money that I paid for the initial reservation. I called and asked "why" they said that since I turned the car in early they changed the daily rate to match my original reservation total. So basically I got taken for roughly 6 days of rental fees. DO NOT USE THIS COMPANY if you can change the rental fees on the fly for a customer unknowingly thats terrible business. I rented cars from avis, enterprise, dollar etc. never had them do that to me. DONT use budget "hot garbage!"