I have now rented trucks three times from the Countryside location . I have dealt with a manager ,…read moreJorge , each time . He has always been very informative and professional . I would not even consider going anywhere else . Dan

Call today to extend my truck rental, and the lady over the phone has the nerve to tell me the…read moretruck was already rented to someone else -- and that next time I would be charged $200 for interfering with a rental. (Lol, bitch please.) First off, sounds like you're trying to scam. Since when is it policy to rent out a truck that's not even physically at the lot? Don't recommend this place -- rude asf. Some employee smells musty asf, smoking weed in the alley. This place needs to be shut down, or the staff needs retraining or replacement. Something isn't working. I would be contacting corporate about this

Uhaul gives no help in loading a car on to the dolly. They did help hook up the dolly. It took us…read more1.5 hours to hook up our car in the cold. No one gave us any advice or told us to bring de-icer for the straps which were too frozen to get in the slots. it was a NIGHTMARE. We ended up buying some vinegar and sticking the straps in the car door and putting on the air while the car was up on the dolly to thaw the straps. The BP doesn't even carry de-icer in Chicago. So bad when you run a Uhaul business. it's obvious this happends to all the straps in the winter. But they dont care. It was our problem. We also had to go to a different place to get the truck from where we reserved it. That apparently is often the case. And then the dolly was at a different location. So we had to go to one to pick up the truck. Then take the truck to another location to get the dolly. Then we had to go back to get our car from the first location. So it took us HOURS to get out of town just because of all of this. And if you return the truck early, you get nothing. There aren't really many places to rent trucks from so that is probably why they are not caring a whole lot about the customer. Kind of like when you get to the airport, you are stuck with the junky food and you pay too much for it. But it is cheaper than full movers, so that's the only reason why I would suggest someone use it. But adding up the gas and the rental, hotels, time lost at work and such you sure dont save much. And the 26' truck got 7!!! miles to the gallon. It was crazy how much we spent on gas. Just nuts. So overall was it cheaper than movers? not much. I wouldn't say the employees are not nice. They are. But they are "not trained" to help out getting a car ON the dolly at least at the Cicero location where i had to go to get the truck and then come back for my car later. The dolly was attached by the uhaul at the Midway location. We were so nervous about the car we had to do ourselves. We watched youtube videos sitting in the truck over and over so we didn't make a mistake. Make sure you watch the FIRST two that come up. Not just the first one I think that one is by Uhaul and it's not great. It was so cold out and the straps were FROZEN. Bring de-icer and gloves no matter what if it's winter. And if you dont hook up that car properly, someone will get hurt if that car comes off the dolly and more likely someone will die. It's so dangerous to have the general public hook up a car to that thing. I can't believe Uhual is allowed to leave us on our own. We were stressed the whole way. But every time we got gas we tightened the straps. It was scary though. We were so amazing that Uhaul doesn't help more and do more. But they can get away with doing the bare minimum I guess.

This place is horrible and a dump. The lady on the phone is so rude and doesn't want u to ask…read morequestions and said she had a 10 foot box truck. I asked a couple questions she had an attitude and said actually a customer is here right now he's taking it and I don't have no more. What a liar, bad business just because I want to ask a couple questions. This is why small businesses are going out of business!! zero stars!!

One person running entire gas station and truck rental. Takes forever to rent from the recommended…read moredealer.

Absolutely fantastic service. Yesterday, my minivan decided to stop working on the highway right…read morebefore getting to Great America. My husband fortunately was able to move it out of the ticket booth line. Needing towing or roadside assistance on a Sunday is a truly impossible feat. This wasn't my first rodeo with not having towing/roadside help available on Sunday. Thankfully, Q Roadside picked up right when I called, told me how many batteries, etc. he had available and got in touch with my husband immediately. Thankfully, our minivan was towed and is now being worked on. To add to the cars just want to break down party, my husband's car was sitting in our garage not starting up. We informed Q Roadside of this. In addition to helping us with our minivan, he jumped my husband's car, monitored it, and even offered to come back if it didn't start again after the jump. Truly exceptional service on a Sunday (when our suburban fleet of vehicles like to break down)! I will call on Q Roadside again in a heartbeat if we're ever stuck in this situation again. He was fast, knowledgeable, and super helpful.

This company was on time and ready to dolve the issue. What a great guy, knew exactly what to do to…read moreget me rolling. A great value. Nothing is worse than a road side breakdown. A big thank you.