Call today to extend my truck rental, and the lady over the phone has the nerve to tell me the truck was already rented to someone else -- and that next time I would be charged $200 for interfering with a rental. (Lol, bitch please.) First off, sounds like you're trying to scam. Since when is it policy to rent out a truck that's not even physically at the lot? Don't recommend this place -- rude asf. Some employee smells musty asf, smoking weed in the alley. This place needs to be shut down, or the staff needs retraining or replacement. Something isn't working. I would be contacting corporate about this read more

Uhaul gives no help in loading a car on to the dolly. They did help hook up the dolly. It took us 1.5 hours to hook up our car in the cold. No one gave us any advice or told us to bring de-icer for the straps which were too frozen to get in the slots. it was a NIGHTMARE. We ended up buying some vinegar and sticking the straps in the car door and putting on the air while the car was up on the dolly to thaw the straps. The BP doesn't even carry de-icer in Chicago. So bad when you run a Uhaul business. it's obvious this happends to all the straps in the winter. But they dont care. It was our problem. We also had to go to a different place to get the truck from where we reserved it. That apparently is often the case. And then the dolly was at a different location. So we had to go to one to pick up the truck. Then take the truck to another location to get the dolly. Then we had to go back to get our car from the first location. So it took us HOURS to get out of town just because of all of this. And if you return the truck early, you get nothing. There aren't really many places to rent trucks from so that is probably why they are not caring a whole lot about the customer. Kind of like when you get to the airport, you are stuck with the junky food and you pay too much for it. But it is cheaper than full movers, so that's the only reason why I would suggest someone use it. But adding up the gas and the rental, hotels, time lost at work and such you sure dont save much. And the 26' truck got 7!!! miles to the gallon. It was crazy how much we spent on gas. Just nuts. So overall was it cheaper than movers? not much. I wouldn't say the employees are not nice. They are. But they are "not trained" to help out getting a car ON the dolly at least at the Cicero location where i had to go to get the truck and then come back for my car later. The dolly was attached by the uhaul at the Midway location. We were so nervous about the car we had to do ourselves. We watched youtube videos sitting in the truck over and over so we didn't make a mistake. Make sure you watch the FIRST two that come up. Not just the first one I think that one is by Uhaul and it's not great. It was so cold out and the straps were FROZEN. Bring de-icer and gloves no matter what if it's winter. And if you dont hook up that car properly, someone will get hurt if that car comes off the dolly and more likely someone will die. It's so dangerous to have the general public hook up a car to that thing. I can't believe Uhual is allowed to leave us on our own. We were stressed the whole way. But every time we got gas we tightened the straps. It was scary though. We were so amazing that Uhaul doesn't help more and do more. But they can get away with doing the bare minimum I guess. read more

I didn't want to add safemode cover on my reservation, and I surely made sure that the assistant at the desk to remove the coverage. However it's showing on my reservation details and added charges. When I confront the staff, I was told that I will be able to fix with the link that she will be texting. But when I checked, it had no option to edit/cancel the coverage. I called the location to get help, she put me on hold and after quite time, she eventually said I have to bring the truck back start the new rental process. I am already in motion of moving as it was scheduled, and it does not make sense that I will be wasting time to go back and forth and be charged for the mistake she made. I've used uhaul several times already, but this incident it's not acceptable or fair. The service was not helpful nor efficient as it took way longer than any other uhaul locations I have been. read more

They called us to say the original vehicle we requested wasn't available because the previous user extended. Fine. Then they called again to ask us if we still wanted the rental period because "there were a lot of requests". The young lady didn't even care to look up the reservation. Thankfully we had just pulled up and picked up our original request, a passenger van. It was a rainy day so I'm sure no one wanted pickups but that wasn't our problem, we didn't request a pickup. The rep was more concerned with getting a new order reserved than fulfilling ours. F rude, don't use this location. read more

To begin. I reserved a U Haul truck in July for an August move. Get a confirmation text and call that my truck and tow dolly are available and I could come in August 12th to have the tow dolly connected to my truck for a 1100 mile move to Texas. Sunday the 12th we get to site. The place was over 100 degrees due to A/C not working. Ok, stuff happens then....... Ask Robert from U Haul site where the tow dolly is at. He responds that someone else must have taken the dolly. WHAT!!!!????? I get told by Robert at U Haul Cicero that I will get a 50.00 credit and they will locate a dolly for me. We get directed to go to a non existent U Haul site on Pulaski Road. In fact, the GPS sends us into a high crime area. I call the U Haul location on Pulaski Road. Manager there tells me they never got a call from Robert and the Pulaski store never had a tow dolly. Ok. We get on the 800 U Haul line. Told to go to Forest Park U Haul where they have tow dolly. Get to Forest Park U Haul, get Jeep on tow dolly then ask for my 50.00 credit. U Haul at Forest Park tells me they have no record of any credit and I need to go back to Cicero U Haul and speak with that store. WTF!!!!!! I have now wasted over 2 1/2 hours of running around and need to get on road. Stop in St Louis to gas U Haul truck when I discover the tire straps on Jeep are no longer connected to Jeep. Safety issue??? I think so. Get to my Texas address and unload the truck. While unloading truck, get a call from the local U Haul site in Texas that truck in needed and I could return truck by 9pm. I tell U Haul Manager that I will be at his store NO later than 9pm. Exhausted and up for 26 hours, I get to Texas U Haul site and guess what? THE STORE IS DARK AND NO ONE is there!!!!! Get a call from Texas U Haul site next day that they need the truck ASAP. I ask Texas U Haul site why I had to spend 70.00 in Uber rides to get to/ from his site. Manager says He never said he would be at store until 9pm. Yet another lie by U Haul. Today ( 8/23) I call U Haul customer service. After waiting 30 minutes on hold, I am told to call the Cicero store and ask for Manager. That's progress folks. I was told prior to this that I would need to go to Cicero U Haul. If U Haul pays for plane ticket from Texas to Chicago, I all over that. NEVER EVER DEAL WITH this company. They lie, promise and not deliver and care less about how they treat customers. read more

Literally no Costumer service. Walked in wanting to rent a box truck and waited 10 minutes till I had to leave because there was no one able to help me the store was empty. read more

Dont go, ray nickel and dimes people.. charged me extra 25 for having dirty truck.. I could of easily swept it, had I known

I walked in and couldn't find anyone. It was near close so I waited. After about 20 minutes The couple that worked there sheepishly came up to the counter while fixing their clothes. They were having sex and made me wait 20 minutes. Extra star for being balsy. If I would have been able to hear it, I'd probably have raised it up another star. read more

Uhaul of Chicago is horrible!!! Go dolly if you can! My friends rented from here and got over charged - about $300 for a 9hr rental. Better alternative is dolly. They refuse to reimburse and haven't had contact with them for over a week. They keep saying a manager will call but they don't and when my friend calls they say manager is not in and are holding their $300. Bad customer service. Scared this will happen to me so will no longer use. Uhaul you should respond and take care of Savannah Tielking case. This is not okay in this economy $300 is no laughing matter if you are unfairly charged!!!! read more

The line is often 40 - 60 minutes to long because their staff doesn't bother to show up on weekends. After waiting in line you will likely find the equipment you reserved is not there because they do not follow correct procedures. They will then tell you to visit a location on the other side of the city to get your equipment. They will not do anything further to help you. You can expect to loose half a day if you choose to reserve with this location. read more

What can you say about a place like this! Not much everything was as expected. Except the customer service. There is this guy there named Jaime. The guy is very helpful and always makes it a very pleasant experience. Hopefully he becomes a trainer and teaches everyone else how to act. read more

U-Haul - Cicero - Self Storage Near Me - Cicero, Illinois

Customer service of the manager was horrible. No one could tell me why certain charges would be applied to my bill. Corporate said the uhaul itself sets the rates then the uhaul itself says corporate sets the price. No one knows anything. Not happy hope I never have to use again!!!!!! read more

Returned a truck back from a trip from Atlanta. The costumer service guy, his name starts with a G, was very efficient and helpful. The place seems clean and with lots of trucks tk chose from. read more

Reservation kept changing. Very rude customer service. Talked to four different people with different times and locations. Still waiting on a refund since they made us return the uhaul early and charged us for mileage even though they promised they wouldnt since they moved our location 15 miles away. read more

Where to begin....A problem from the start. I signed up and pre paid online. I ordered the truck for 1 day use. Went 2 days later to pickup the truck and the website assigned me to pickup at another location. Instead of correcting the issue, they created another reservation # and I had to pay more money...and the kid rented it to me for 4 hours....not a full day. While unloading the truck the next day....the back door locked in open position so I was unable to secure the truck. I called the 800 help line. They sent out a tow truck and they repo'd the truck. They tried to charge me for an additional day and it didn't go thru. Finally got a call from the Mgr. of this location. He agreed to only charge me $60 bucks. Today I get notified by my bank....he has charged me $79.85. Do yourself a favor STAY AWAY FROM UHAUL... IN MY OPINION THEY ARE SCAM ARTISTS. IN MY OPINION BECAUSE OF ALL I WENT THRU THIS SHOULD HAVE BEEN FREE SINCE NONE OF IT WAS MY FAULT. IT WAS 100% UHAUL'S FAULT. I WILL NEVER EVER USE UHAUL AGAIN. EVER!!!!! read more

I have used U-Haul trucks a number of times and this is the first time I got scammed. I moved thirty boxes of household items, a bed, a kitchen table and a dresser, and on returning the vehicle was told I left drywall dust(?) on the bed of the truck and was charged an extra $25.00 to clean it up. Upon receiving the bill I inspected the truck with the manager and it was observed that there was a little grit on the floor that had been there at the inception of the rental but which I thought nothing much about as it didn't impact my moving in the slightest. If this residue -possibly from previous customer- is considered intolerable why was it not cleaned up before I rented? I don't care so much about the unjustly inflated bill as the sour taste from knowing I was totally taken. If you have to use this U-Haul franchise check everything about the rental, even if it means getting in the back of a truck and seeing if there is anything at all underfoot. Better still, simply avoid this place. read more

Great customer service, price was right and check in was extremely fast (they had my online express check in already in system). No surprise charges or hidden costs and rep was not pushy. I will use again for sure. read more