I don't write a lot of reviews, but CarMax Gilbert absolutely earned this one…read more I originally purchased a vehicle from CarMax that unfortunately ended up having mechanical issues. The problems were completely outside of CarMax's control, but what really stood out was how they handled the situation. From start to finish, they made the entire process as stress-free as possible. TJ Schlake was my sales consultant, and Mustafa, one of the sales managers, were both outstanding to work with. Their first priority was trying to find me another vehicle that fit exactly what I was looking for. When we couldn't find the right replacement, there was no pressure or hassle. They honored their return policy, took the vehicle back without any issues, and refunded my down payment exactly as promised. Even though the first vehicle didn't work out, the customer service was exceptional, and that's what I'll remember most. They treated me with respect throughout the entire process and made what could have been a frustrating experience incredibly easy. My family has had another great experience with CarMax as well. We sold my son's car to them, and they offered significantly more than anyone else. The process was quick, straightforward, and transparent. They paid off the remaining loan and handed him a check for the difference before he left. Buying or selling a vehicle can be stressful, but the team at CarMax Gilbert made both experiences smooth and hassle-free. I wouldn't hesitate to do business with them again, and I highly recommend asking for TJ Schlake if you're shopping for a vehicle.

Overall, I had a good experience purchasing a BMW from CarMax Gilbert. One of the biggest…read moreadvantages is the no-haggle pricing policy--what you see is what you pay. There was no back-and-forth negotiation, and the entire purchase process was remarkably streamlined compared to traditional dealerships. From start to finish, it took a little over an hour to complete the paperwork and drive off the lot. Llyah was excellent to work with and made the buying experience smooth and stress-free. After purchasing the vehicle, I took it to a local BMW dealership for an independent inspection. They identified a few concerns, including tread depth that was below acceptable standards on three of the four tires and an overdue cooling system flush. The BMW service department suggested I contact CarMax to see whether they would address the issues. A few days after reaching back out to CarMax, I was contacted by Alexandria from the service department. She explained that CarMax generally does not perform preventative maintenance based on age and instead follows mileage-based maintenance guidelines. Because the vehicle had not reached the mileage threshold for a cooling system flush, they declined to perform that service, even though it had been more than four years since the last one. However, CarMax did inspect the tires and ultimately determined that three of the four did not meet their sales standards. They replaced all three tires at no cost, including mounting and balancing. I was surprised they did not feel an alignment was necessary, as I've typically had one performed whenever new tires are installed, but I appreciated their willingness to correct the tire issue without any pushback. Another issue surfaced a few days after purchase when a sour odor began coming through the vents. While trying to locate the source, I discovered a decomposing rat in the vehicle. Combined with the tire situation, this left me with the impression that the pre-sale inspection may have been more cursory than thorough. Despite those concerns, I was impressed with the professionalism of the staff, the efficiency of the buying process, and CarMax's willingness to resolve significant quality issues after the sale. The customer service was excellent throughout. That said, their vehicle inspection and preparation process before putting cars on the lot could use some improvement. If those areas were addressed, this would easily be a five-star experience.

We just sold our home in Gilbert and moving nextdoor to the city of Mesa and needed a place to…read morestore our stuff for a couple of weeks until our new house is ready so we chose this location it seems like a newer location the facility is clean and nice and the units are nice sizes. I would highly recommend this location or the location at 457 Higley Rd. in Mesa they have excellent customer service at that location as well.

Just to start off I will not use U-haul PODS again. They nickel and dime you to death. I have a pod…read morethat was brought to my residence to unload. Since they are not going to Pick it up until 8/25/2022 they charged me another 119 dollars since my time was due on the 22nd. They should have some type of prorating system. So if you use U-haul Pods you should ask these questions 1. What is the rental? 2. Do you charge to move the pods from one location to another. 3. Do you pro-rate your monthly fee? I will say that the pods seem to be watertight, and my items inside did not move at all during shipping.

I have written two previous Yelp reviews about the Service Department at Earnhardt Toyota at…read moreSuperstition Springs, and unfortunately, they weren't positive. After those reviews, the Service Department Manager reached out to me personally, listened to my concerns, and assured me they were working to improve. I'm happy to say they have! I recently brought my daughter's Toyota in for a scheduled 1:00 p.m. oil change and routine maintenance. In the past, even with an appointment, a simple oil change could take nearly three hours. This visit was a completely different experience. The service was completed in just over an hour, and I received text updates throughout the appointment letting me know the progress. It's easy to write a negative review when things go wrong, but it's just as important to recognize when a business takes customer feedback seriously and makes meaningful improvements. I truly appreciate the efforts of the Service Department Manager and his team for turning around what had been a disappointing experience. They've earned this five-star review, and I hope they continue providing this level of service to all of their customers. Thank you!

I contacted Earnhardt Toyota regarding a recall on my vehicle. They took down all of my information…read moreand created a profile, but told me they were unable to bring my car in because they didn't have the parts available. When I asked when the parts might be available, I was told to call back the following week. I also asked if they could reach out to me once the parts came in since they already had my information, but initially they said they couldn't do that or schedule anything. After insisting, I was told they would call me when parts became available, but the overall experience felt unhelpful and lacking in communication--especially for something as important as a recall that already has an official fix released. I hope they improve their process for handling recall appointments and customer follow-up.

Lenny is the best- great guy. He made sure everything we needed was taken care of- no hassles…read more Everything was ready to go, no surprises or issues. Everything was clear and as he explained. Made the process easy and was really friendly and helpful the entire time. Highly recommend them and Lenny in particular. Thank you!

Rented from here to move from apartments in north Phoenix and Mesa to chandler. Picking up was very…read moresmooth, took about 10 minutes to get all the paperwork signed out and the truck, and then we were able to use it all day and drop it off at night The quality of the truck was great and felt a lot newer than some of the stuff I've seen friends get at U-Haul. Lenny was also great to work with and super kind when we returned the truck. Overall moving is a lot but working with these guys made it a lot better!

I recently purchased a new(er) vehicle from Superstition Springs Lexus in Mesa AZ. My salesman was…read moreDelfino Mendoza. My wife and I were very impressed with is knowledge of the vehicle we were purchasing. I believe Del answered all of our question we had on our Lexus RH350 L. I also believe we obtained a very reasonable value on our trade; a 2020 Lexus IS 300. Since that time, he has reached out to me twice so see how we are doing in our new Lexus. I was busy at the time but it's reassuring to know he is there if we need his help. I would recommend Del to anyone I know who may need to buy a new Lexus or a used vehicle that they may have on their lot. Sincerely, Doug Yates

I brought my vehicle in for a routine maintenance. I was able to have the work completed the same…read moreday! They even washed my vehicle for me when the work was done! I'm very pleased with their customer service and I would definitely recommend bringing your vehicle to Superstition Springs LEXUS for any service needs!

Great service, they offer Uhaul rentals, RV Dump station, propane, convenience store and the best…read moregas prices in town, none the less a great selection of Craft Beer!

I had a reservation including an appliance dolly, which they didn't have when I picked up the…read moretruck. They located one for me, which I appreciated, but it added miles to the truck and took time away from my day to go to another location to pick it up.

I was dispatched this business through Verizon's Roadside Assistance. They were the 2nd company I…read morewas assigned after I originally was A Plus Transportation and Towing failed to follow through on my rescue & an 80+ min wait. As soon as I was assigned to Allen's, I was in the right hands. I called to assure there were no concerns that I had a flat tire. The gentleman was kind and confirmed no worries on the request. Not more than 5 minutes later my driver was on the way. I was picked up and dropped off sooner than the original estimate I was provided through the 1st company. The driver was friendly and fast. He was able to easily assist me, load my car into the flatbed and get me to the tire center. They take pictures before they touch your car as well as when they drop it off. I pay for the roadside assistance through my phone carrier so no exchange of payment was needed.

I only used their towing service but it was fast, significantly cheaper than competitors and they…read morewere able to put the car in my garage. I would recommend them again for at least a tow!

I had the best experience with Chapman Collision! My car was unfortunately hit while being parked…read morein front of my house on Thanksgiving and it wasn't drivable. They were able to restore my Chevy trailblazer and fix up all the cosmetics as well. They were able to get it fixed and ready to drive my Christmas Eve, it was one of the greatest gifts to receive due to how much I rely on my car. Everyone I worked with was kind and honest, they all worked together and did an amazing job!! Would 10/10 recommend!! Thank you again Chapman Collision!!

BEWARE - Cash customers…read more Twenty year old car with not even fifty thousand miles, showroom condition except for a small scratch on the front bumper and a couple wheel dings from a spicy curb or two. I did not use this facility to paint my bumper, I didn't even take the car in physically for the quote. I sent in a few pictures for a quote and Chapman decided that they needed to report damage to Carfax. I am not anti Carfax, I just don't think the scratch warrants a report and I would have liked to have known that simply asking for a quote would elicit such action. I am pretty annoyed for sure, but I would be enraged if I ever intended to sell this car. I thought others might like to know before making contact with Chapman. Cheers