I was willing to pay the last month rent to escape. When Bobbi gave me the total (it was less 4 days, I waited for the red button to respond. Sometimes it doesn't right away. It finally did on the 2nd or 3rd. The total zeroed out which means it went through. I was done w/this hell hole. Nope! She blocked it w/out my knowledge so it appeared I hadn't paid. Then she added a late charge. I refused to pay it now bc she was making me give her a money order. People always leave there crying, shaking or yelling. I was determined to be calm since I was leaving there w/scars from being pushed down the stairs, spider bites from baby black widows bubbling up through the floor biting my inside thigh after a shower, blood shooting everywhere, another trip to the hospital, tripping over a pole embedded in the yard (no function) man above me threw lit cigarettes as my dog was weak & dying on the patio grass. Called police 3 x's, took pics. They did nothing although it's a no smoking building. One of the staff called me over saying he had something for my dog. He revealed his entire penis. Told the manager. She asked if I called the police. Kid was playing w/knives on the lawn. People stole all the weights out of the weight room. They have toys for appliances. Mice, maggots, roaches, ants of all sizes that never end. And Bob the maintenance man is a scourge. He lies about being a cop, the CIA, in the military, he put his violent mentally ill son in w/my friend who was an elderly widow. He assaulted her, trashed her apartment. They laughed at buying her dead veteran husband's van for a fraction of what it was worth while making fun of how huge her breasts were but how ugly she was. Bob also lets his friends chain smoke while he dumps huge amounts of junk after hours & blames it on "random" people. I saw him. I also told him he wasn't allowed to yell at me (does this to most older women alone) he dumped food caught in dishwasher on the work order & circled the garbage. I complained to this guy Jesse who said we're trying to get him to stop." They raised a black couple w/2 small kids $400 so they had to move. My rent went up about $40 a. year. She was my friend. I didn't have the heart to tell her what she probably already knew. Their chain smoking friends w/lots of pew pews that he's so enthralled w/& has a man crush on. That's their little secret. But you can't sit outside bc all 3 of them smoke. Just don't even think about it. I'm filing a civil lawsuit. I've talked to the AG a few times. I have a disability that I was born with. I'm also a senior citizen so I've found a great firm excited to take the case. I hope anyone who sees this also goes after them if they've gone through anything like this. Just don't give them a chance to cause you any harm. I came from out of state not knowing. My sister in law suggested it & I thought she knew since she's lived here her whole life but sometimes just googling something can save a world hurt. I almost didn't walk away, well I'm limping & my dog is dead. The dog poop's ubiquitous! They left a dead rodent rotting in the courtyard in 95 degree heat. I made a rare trip to the office bc it was smelling the entire place up. He just kept asking where? In the courtyard? Someone I ran into on the way out said "I told him about it hours ago" Pipes under the sink leak, shower doesn't calibrate bc it's so stuck w/minerals. It's just a little cheaper but what you pay for who your neighbors are. The place is robbed all the time. Everybody's car, especially work trucks, totally decimated on the regular. Now, how do they know they'll always get away with it? When a new vehicle comes in w/work tools bc they always do! Then they say they have no recourse. Not their problem. I came home from the hospital & all my electronics that I didn't take w/were gone. Didn't have one charger but the one I had in the hospital. I saw Bob just walk out w/an $8 bulb that I just bought! I said "hey, that's mine!" A woman had her camera on when she was at working watching Bob & someone else just talking filth about her. She brought the recording in to confront him! Google #1 in Civil Rights violations! Don't do it! read more

Resided there for 2 years. Never missed a payment, kept to myself and clean. Left apartment cleaner than when I arrived. Could not get any maintenance done, because of Bob Jobs! Bob could not do anything because the owner does not like to pay the cost of repairs. They have to get second hand appliances and fix them up to replace broken appliances. Bob would plain out lie to get out of repairing or replacing anything. I would rather be homeless than live there. Getting to replace an oven was like pulling teeth. Need to replace a window? Seal it with silicone and call it a day. All the outlets are upside down, when asked to put them right side up, oh we're not allowed to do that. What can you do Bob? Pick up trash every morning and lie to people to get out of doing anything? When he doesn't have the answers, he'll call Lyle and say, he can you come over, I don't have the right answers. Find somewhere else to live, you'll regret it if you don't! read more

Once again I am proud to say that Entrada Pointe is AMAZING! Our Staff in the office is fantastic and our Maintenance guys are GREAT! Bob is always on top of any request that we have and he gets us fixed up right away! He is friendly and helpful! We really feel like they are all family! read more

Lived here 2 years. Do NOT move in here. The location is great and the staff are very nice. Those are the good things. The place is dangerous and recently seeing an uptick of on property crime; vehicle break-ins, stolen license plates, etc. Management revently sent residents request to have people living here walk the grounds at night to report crime; not a good sign. Found drug needles near the trashcans recently - not the fault of management of course but am idea of the folks that live here. Trash - constantly overflowing. Bags of trash littered on the ground and overflowing. Our complex is a public dumping site; people just dump their trash and leave late at night. Drug use - I have personally witnessed on multiple occasions residents sitting outside on the public tables smoking pot. Not the end of the world but don't want my kids around that... It's not the pot smoking but all the people coming and going that buy it. There was a guy living in a van in our parking lot for a week also doing drugs in there. The place is old (40+ years) and lack of maintenance care is showing both aesthetically and structurally. Apartments are dated, inefficient, and kind of ugly. The appliances are so old i don't know where they got them. For $40 / mo extra you can upgrade to newer appliances in black... But set amongst the dull cream color of 1987 they don't help much. Constant problems in need of repair; leaks, failures, the heating and cooling are extremely uneven. Very nice maintenance folks! Just seem to put bandaids on problems and i suspect the pace is too old for them to do anything about the failing drainage systems and leaky roofs. Expensive!! Prices constantly jacked up; last o checked a one bedroom read more

I would not be a rebate here. Stephanie has no clue what she is doing as a manager. The staff in uneducated and trained. Their response to everything is " I don't handle that, I can take a message." Really than why even work there ? Maintenance does Mickey mouse work. There was a leak and end result was a big sloppy patch work on the ceiling that looked tacky. Toilet plug deteriorated and water would keep running couldn't use the toilet for a week. Long story sort: I live in California my mom rented from there. She was in icu not knowing if she was going to make it. As you know this is stressful and scary to have a parent go through this. I had to leave back to cali as work was needing me. I planned to come back and her rent was due they were fully aware of my mom condition. A 79 late charge was given Stephanie was insensitive and did not offer to talk to her manager to see if it can get waived. I paid all of Oct and late fee because natalie district manager did not return my calls her lease was up Nov 16th. My mom finally got a little better and was discharged but her apt was on the second floor and did not have handicap accommodations. In which forced a 30 day notice. Stephanie also left my mom in a horrible situation because now my mom owes 3,500 for a bunch of fees. I have called corporate and Stephanie with no returned calls to resolve this. I hope this helps with further decision of renting here. read more

Bob in maintenance is excellent ! He came to help me right away and he's very friendly.

These apartments are disgusting! I've been living here since February 2018 and since the beginning I've had nothing but horrible experiences. My first night living here I literally froze because the heater did not work, like really? It was February. My light in my bathroom didn't work and it took them several weeks to fix it, also the drywall that they did in there looks like they were in a rush and just looks very messy. There are cockroaches, ants, and mice just roaming around like it's normal. Stephanie the manager is very unreliable and does nothing at all to help. The maintenance men act like they know what they're doing but really don't. I wish I would've known all the cons before moving in. Cant wait till my lease is over. I DO NOT RECOMMEND! read more

Entrada Pointe - Apartments Near Me - Rio Rancho, New Mexico

I have to say that Bob has been a wonderful maintenance man to us and to our pets when he had to come by. I appreciate Bob!

At times my job requires that I travel for extended periods. When I plan to be in a location for more than a few months, I generally rent an apartment and try to live life as normally as possible. Last year I needed to be on a project in Rio Rancho, New Mexico. If you are reading this review you probably know, but for those not familiar with the area it's a northern suburb of Albuquerque. For me an apartment needs to be pet friendly, close to the job site, clean, competently-staffed, affordable, have covered parking, on-site laundry room, and I prefer that it's in a quiet area. I found exactly what I was looking for at Entrada Pointe. I've enjoyed my time living here. It's a humble little community with everything I mentioned above, and It's also really close to a couple of grocery stores, brew pubs, post office, and restaurants; almost everything is within walking or biking distance. All of this would be good enough, but the best part is the staff. These ladies run a great operation. Always very welcoming, reliable, helpful, and everything is always spot-on. I had one maintenance request that I put in on a Sunday evening, and it was fixed by lunchtime on Monday. I'll be heading back to my happy home soon, but there will be a lot to miss from my time in Rio Rancho and Entrada Pointe. read more

These people are sketchy according to government agency Agriculture, Trade, and Consumer protection apartment complexes cannot take any of your security deposit. when I left the apartment I left the apartment cleaner than the day I moved in, and yet they still took out money from my deposit for carpet cleaning which according to my lawyer friend it is illegal for them to do that. Now I know why when I called Stephanie the manager at Entrada pointe she was elusive directed me to another number which she didnt have on hand so I have to wait until I get that number from my exiting documentation via the post. That was very suspicious when she could have answered the question herself when I asked her why they took the money out. She's already a terrible manager and if you're not careful she will Target you as she did with me while I lived there.. even getting one of the residents to make false claims against me as well (little did Stephanie know I have legal resources so I was quite aware of her games against me video proof the resident was nowhere near the area where she claimed the event happened) and the maintenance man Bob making up hearsay against me . Since we stayed to ourselves it was obvious Stephanie was trying to cause hell for us yet she hugged my roommate the day we moved out like she was the sweetest person..Stephanie is not to be trusted. For what they charge you for these apartments it is too much for what you get. So do not trust the management ..as Greystar is allowing people like this to run one of their apartment complexes then you know they're not a good company to deal with. Just know if you do decide to live here know your renters rights and be careful how you deal with the management they can make your life a living hell here. It doesn't hurt to know anyone who works in the legal world because that is what helped me get through all this that's too bad they get away with it everyday doing what they do against their residence. I know I would have sued them but they already took enough of my time so I'm not wasting anymore of my life or breath on such negativity. If anyone has disbelief reading this just look up the ratings and the reviews online for both the apartment and the management agency. read more

Terrible management. Owner clearly doesn't know how to keep things working.. even when asked. Rude costumer service.. DON'T RECOMMEND

I was so impressed with the staff. They have been so professional and helpful. New management has really done an amazing job of cleaning the place up. It's nice to have people around who really care. They were quick and extremely responsive. read more

I'm very satisfied with the staff and maintenance people here. Minor problems have been addressed in a timely manner and they are all polite and friendly. No complaints. read more

DO NOT LIVE HERE!!!!! No stars if I could put no stars. Attention anyone who's is under the age of 23!!! These apartments will harass you just for being a young adult. If you have pets, make sure that they don't pee on the sidewalk or you will be forced to wash the side walk. (Again this is only if you're a young adult under the age of 23) the apartment in of itself is not very nice. They show you the "show room" and it's so nice and you're like heck yeah let's live here. Once you get in, you immediately regret moving in. The roof is caving in the bedroom of the one I lived in. None of the plugs in the apartment worked when I moved in. The garbage disposal didn't work either. The bathroom tiles on the wall fell out halfway through our lease. Every drain in that apartment is clogged. No amount of draino will save them. There are cockroaches in the bathroom as well as black mold. The water in the apartment isn't hot unless you turn the water heater all the way up to scalding. But then you will face a high gas bill. Even then your hot water lasts only a good 5 minutes. The stove is outdated also the dishwasher stopped working after three months of living there. The blinds in the apartment aren't worth a damn. They keep falling off and breaking. My husband would go to open the window and the blinds would break right off. They tried to kick us out cause our dog pooped in the grass. They said our dog was the only one and that we need to pick up after him when on several occasions I saw someone leave dog poo on the sidewalk, in the grass, etc. For some reason 8 months into my lease they asked for what id like to call a yearbook photo of our two dogs. Which I honestly don't know why they need pictures of my dogs. The office staff is very unorganized, they lose your packages and will not take your check for rent unless you put the apartment number on it. I do not recommend these apartments. The manager Stephanie is a nightmare. I am 8 months pregnant and she kicked us out for something she assumes was us, yet had no evidence to prove so. She expected an 8 month pregnant woman to move out in three days. She is very unsympathetic and uncaring. She should not be a manager sorry not sorry. read more

I would not recommend this place. Firstly they showed me an entirely different apartment than what I was given. Secondly they will give you a warning on hear say rather than evidence as I found out myself someone put a complaint on me and my family when I asked for the proof of what it was we supposedly the management did not comply just told me what was said. I later realized how could anyone turn me or my kids in as I do not talk to anyone I am to myself so there was something very fishy in this situation at the time then again from previous reviews I read on here they are questionable as professionals tend to make things up to cover their own mistakes. The management or shall I say manager will come as a sweet woman but looking around the office you see why there is board on a door that shows they are looking forward to bonuses so gee I wonder why they show such nice smiles to new potential tenants. The outside of the apartment is the opposite of the interior it is decent green with trees pretty but the insides are in need of a lot of care ( ie walls looked to be painted by a child, bathroom door knob was placed wrong, the screen doors are cheap looks outdated overall, and wall paint peeling) the worst thing is the lack space for proper storage. If people must move here be careful you will be given warnings on hear say, apparently speaking honestly to them you will labeled an aggressor (freedom of speech to them is a bad thing), and don't look at them the wrong way even worse is the maintenance which I will not name this man he is one who will run to management with the smallest complaint bad mouths tenants apartments, and is not professional ( saw a disabled woman struggling to walk and he just walked passed her so rude to do that) . I would suggest when in conversation with management and it should be legal but check first with the laws record the conversations as words get twisted with the management as I found out in getting a work order for a broken light in my apartment was told the first time I put it in I needed to wait for them to schedule a specialist the second time it broke again I was told something else by the same manager.... so be aware of this place. I moved out February 2019 best choice I made and relocated to new place far better. I would not suggest living here! read more

Originally I was looking for an apartment complex that could suit both my family & myself. When we first arrived at the front office everything was great. The front office girls were polite & were very persistent on how safe & great of a community Estrada pointe was. My family & I were excited to be moving into a safe & aware apartment complex that was fair & had great service. (I've had horrible experiences with apartments before). After moving in our neighbors approached us & recommended that we were careful with everything we did as the front office wasn't always organized. I was hesitant to believe at first but after a few weeks I slowly started to see problems with our stay. Since staying here my Vehicle was broken into, my gas was siphoned, our apartment mailbox was broken into & our mail was found in a stolen vehicle, & there is constantly police driving out of the complex. This I will not blame on the staff as they are not responsible for my belongings but I will blame them for their lack of awareness & their sense of urgency. Very little effort is made but they sure do anything they can to clean up their act so they are not held accountable.After showing Carladee the mailboxes breached she tried to pretend like the damaged mail units were just "models". The front office fails to recognize their faults on so many different levels & have not kept up to their word upon placing our application. They will give a friendly face & will do just about anything to get you in on a contract. Just a recommendation to anyone with a family or anyone looking for a safe & great apartment this place is NOT for you. You will get the opposite here. The maintenance workers are awesome & have always been great to my family. Their hard work doesn't go unnoticed. Beware of the front office & most of all do not rent from this complex. read more