Here's the story, I went in to prime diagnostics. The form my doctor filled out does not have an area to select elbow, it's Prime's form. So they wrote forearm and bicep. I spoke with the technician prior to the MRI and made sure she was aware that I needed to have it for my lower forearm all the way up to my upper bicep. Because that's where the injury was. She said she would do her best. When I went in to have my MRI read by the orthopedic surgeon, he said the MRI wasn't good and even the report given by Prime states that it does not capture the rupture area "unfortunately, the scan does not cover the distal most insertion". Which is where the rupture occurred. I've been calling and leaving messages at both doctors offices and prime for 2 days trying to get them to re-do the MRi they messed up at no cost to me. i paid cash. Both doctors offices said that they had reached out to prime and not heard back. I spoke with the Prime scheduling department supervisor and the billing supervisor. They kept referring me back to the other departments. I have a short window to complete this surgery but Prime is not providing a good service. I may have to go elsewhere and pay out of pocket again. So frustraing! read more

The care at Prime was truly 10/10! From the front office to the entire management team--special shout-out to Ms. Donna--everyone was so kind and attentive. As someone who can only do open MRIs, I really appreciated the warmth, patience, and professionalism of the radiologist and team. Thank you all so much for making the experience comfortable and stress-free. - Miya read more

Excellent service from beginning to end. Wait time minimal. Staff professional and friendly. Great experience!

Convenient location tucked into a strip mall off of Coit and Campbell Roads in Richardson, TX. Plenty of free parking available near the entrance. The facility is well kept and the waiting area had nice decor. The check-in process involved filling out about a dozen forms, but they kindly provided a pen and a clipboard so that you could do this seated in one of the many lounge chairs. Some of the pages seemed to be missing. When I inquired, the staff happily printed off the one or two lines that got truncated. I imagine most people sign without seeing them. Ask, and they will give them to you. When it was my turn, I was led to the back area where my vitals were checked. Afterwards, I was told to put my belongings in a small locker and then meet in the MRI room. The technician verified that I didn't have any metal on me. He asked me what type of music I liked and gave me a pair of headphones. He asked me to lie in the MRI bed which is about as inviting as a tanning bed. He attempted to place a plastic shield around my shoulder, the area of concern and manipulate my arm and hand. Unfortunately, I was in a lot of pain, so I wasn't able to comply with the placement of my hand/arm, but we worked out a compromise that was less painful. I asked him how long I was expected to hold this pose, and he said, "About 15 minutes, but your lucky because depending on the body part needing evaluation, it could be up to an hour." Thank goodness I only had to stay in this uncomfortable position for 15 minutes. As the bed was automatically moved into the tube capsule, I squeezed my elbows in to make sure I could fit. Music began to play in my headphones based on the type I requested, classical piano. I found it very relaxing. It put me at ease as the machine started to whirl and thump. The technician periodically came on to speak to me. He reminded me that I would need to remain still and not move at all. I was nervous about breathing, but I tried to take slow methodical breaths that would keep me calm and prevent me from moving. The machine was so loud at times, I could barely hear the music, but I tried to focus on the melody of Claire de Lune and relax. It was over in about ten minutes. I was happy to get out of that flat position because of the pain in my arm and shoulder. The technician made me a CD of my imaging. He wasn't able to tell me anything about it because a doctor had to do that, but he said the image came out well and that I could look at it. Not knowing much about my shoulder anatomy, I wasn't able to identify anything from the black and white video images, but thankfully my doctor was. And now I have a bit of data for my medical file that can be referenced in the future as needed. Overall this was a positive experience considering the pain that I was in. I would definitely recommend them to others. read more

Prime Diagnostic Imaging - Waiting Room - Unfortunately they have a tv that loudly plays bubble gum for the mind and endless commercials - Diagnostic Imaging Near Me - Richardson, Texas

I will be going to Prime to get a CT scan tomorrow and I have no anxiety at all about it. Alex made my appointment for 3 p.m. and said the whole process would only take 15 minutes. I asked if there was any paperwork I would need to fill out and he said no. My doctor ordered the CT scan and Alex said I would be done and out of there by 3:15. He said it would not hurt if I came about 10 minutes early. I think my doctor gave them all the info they needed. I will be glad when I am done because it has been and ordeal that started with me coughing up blood. I do not cough blood up anymore to speak of but will be glad none the less to be done so I can get on with enjoying the holidays. read more

I had an MRI done. Our technician Mark was very patient and helpful, and took the time to explain the procedure and put me at ease.

Is it was outstanding. The technician was super friendly patient and knowledgeable! Claustrophobia was not an issue in their upright machine. Such a relief! read more

This place here will be my forever place to get an MRI the staff is great! They treat you well and care For your needs especially if you are a claustrophobic like me full on anxiety! I had to get an MRI and MRA. Both with and with out contrast separate times and did both in the big Machine with some sedation and in and out! Both my tech and my assistance we're amazing , highly recommend read more

Everyone was very friendly & efficient. I took my 81 year-old mom in for an x-ray & it was the best healthcare visit experience we've ever had. I didn't catch the woman's name at the front desk, but she was very kind & friendly. Hector administered her x-ray & was very patient & encouraging with her. We had an early morning appointment & did not have to wait longer than a couple minutes after checking in, before going to the X-ray room. Thank y'all for making this a pleasant healthcare experience for both me & my mom! read more

Plentiful close parking; receptionist is pleasant &calming(a + during stressful time); check-in very efficient & professional; technician sensitive to the situation that the patient has some anxiety & discomfort during medical tests. Most importantly, my doctors have been satisfied with the quality of the reports. read more

I was so worried about the mammogram exam but it was done fast and the technician was very good explaining the process. The bone density exam was done fast and the technician helped me getting on the bed and getting off. Professional place and everyone was very nice. Will recommend it to all my friends. read more

This office is really beautiful inside! Very few people waiting, so social distancing was easy. And the employees have a process that works! I was checked in right away, and it actually took me longer to complete my paperwork than the whole process of getting my x-rays! LOL! Everyone was friendly and efficient. Glad I chose this location. read more

Prime Diagnostic Imaging - Storefront. - Diagnostic Imaging Near Me - Richardson, Texas

Although a bit hard to find. they are very friendly and efficient. tech is very nice and makes you feel comfortable read more

I must say Memorial MRI & Diagnostic is one of the best places actually it is the best place that I've ever had an MRI. First , they went above and beyond to verify and remind me of my appointment with phone calls, emails and text messages. Next, the day before my appointment, Lynn (MRI tech) called to remind me and speak with me about the appointment. She went above and beyond to insure that I not only felt comfortable, but that I knew what to expect and the process. She was a-m-a-z-I-n-g! The day of the appointment Dawn (front desk receptionist) insured all of my paper was completed, insured that I understood HIPPA, and insured I received my disk from my MRI. She was professional and answered all of my questions. Also the day of my appointment Andrew (MRI tech) was informative, walked me through the process, and was very professional. Both Lynn and Andrew insured I was comfortable, and had a pleasant experience. They were obviously skilled and competent experts who were very efficient and proficient in their fields of expertise. Thank you very much. I highly recommend Memorial MRI & Diagnostic especially if you need an open MRI! read more

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The people here are so kind and professional. My husband had to use their open MRI services.We got there early so we could complete the paperwork. The technician agreed to his lunch hour being used to get my husband's test done asap. Within 5 minutes of arriving, the technician was there to get my husband. He explained everything to me and my husband. At the end, he came out to tell me how everything went. I would highly recommend this place for imaging. read more

i been working with prime 2 months as arriver then i discovered ,the manger is over reaction and has personal acting so because i did not like to cause any driving ascendant i decide to give 2 weeks resign notice ,and because he is not fair manger second day of may next day of work he called me after one hour of my work day to let me i got fired without any reason , i need to call any one responsible in this case to answer me why that manager did not honor my 2 weeks notes ,if he is not respect prime coworker so how he will respect prime patient .please prime investigate this problem ,i been contacting the HR person but she carelessly agreed with him without any question to me, so sad ....please focus on him ,he take advantage of the company and he used company car as a private transportation form home to work 3 hours a day and goes his home early after few hours work to enjoy his day ,,,,,,, that happening when is the 2 drivers in duty but if one of them absent of course he is replacing him ....that information for you prime .also please review all groups chat ,on Tuesday September 3 /2024 we had potion ,his name is charlston wallace ,he wrote in chat's group that he is not answer the phone while the client is deaf .and no one responded ....and no one care read more

I needed a brain scan because of a car accident. This office has both "upright" and regular donut hole style MRI machines. The upright machine looked great to me. I showed up and a tech named Andrew explained that the regular machine took slightly better quality pictures. So together we opted to try the regular machine and if I was not comfortable I could move to the upright (open environment). These things REALLY help my experience. 1) There's a helmet that attaches to the headrest. I like seeing how to unlock it. I didn't plan to remove it myself which but wanted to know how. 2) Andrew listened to me when I told him there was too much pressure on my chin (from the helmet). He tried removing a pad under my head which gave me more clearance. That action made it much more comfortable even though my head was now just laying flay on a board. 3) I choose to use padded headphones with their default Chinese restaurant style music. That cut down the machine noise. 4) Andrew added an attachment to my field of vision. Instead of staring at the top of the tube, he gave me a mirror with 2 angles. 1 angle showed my nose and mouth. That helped me see that I was remaining still. 1 angle was showing me the control booth where Andrew was sitting. 5) Andrew himself!! This tech was so professional and EXCELLENT at his job. He listened to my needs. Explained how we could communicate through the headphones and microphone on each phase of the process. You are also given a squeeze ball if you need the procedure to stop. I was very comfortable and just rested the squeeze ball on my chest. 6) Personally, I focused on my breathing. Deep breathing through my nose and out my mouth. Closing my eyes. I guess I moved a little too much once so 1 set of pictures needed to be reshot. On that next run I opened my eyes to watch my face in the mirror (and tried harder not to move). I would say to prep for this, don't drink a bunch of coffee or energy drinks or fill up on fluids before your scan. You want to be relaxed and calm. Use the bathroom before and have a small sip of water if your mouth is dry. Mine was. No metal on your clothing or inside you (although my tooth fillings were ok). It took about 35 minutes. Each stage is 2-3 minutes and there was plenty of back and forth communications if you are doing ok. Thanks Andrew! Highly recommend!! read more

From start to finish a great experience. Booking was very easy and they tell you how much you'll pay upfront based on your insurance/copay, etc. No wait upon arrival from MRI. Front desk was efficient with paperwork and checkin process. Francisco was absolutely fantastic walking through and explaining the MRI process which helps in keeping calm. Clean office and friendly staff. read more

Absolutely No Help when calling about results. Went in for an X-Ray, and called to talk about the results I received, and I was told no one could help me with their findings. I would never go to this establishment again. Having to redo my X-ray just so I can get an explanation of my problem. No customer appreciation. read more

Zero stars. But I had to give them one to post this review. No words on their services. This facility was listed with my insurance plan as a provider for the MRI test I needed. I scheduled an appointment a week in advance, had my doctor send them the test order, got multiple reminders for my appointment, confirmed my appointment over the phone, I showed up for my appointment, filled in all the paperwork, made a payment for my copay, waited for an hour, got called in, instructed to change for the test, got in the lab to be hooked up to the contrast IV and then I was told they made a mistake and they should have never scheduled me for this type of test because they don't have the capabilities to do it. I honestly can't understand how their scheduling service can make this gross error. Unacceptable! I made a complaint with my insurance plan to let them know they should not be listed for the services they scheduled me for. Double and triple check if they provide the test you want them to perform. read more