I am writing this as an update to my original post as I feel the need to stand by my original…read morereview as someone well-versed in customer service. The interaction that Kris has described is not what actually transpired. I understand family emergencies do come up - I did not "call her repeatedly" and while I did contact her on Mother's Day, I did not expect her to respond that day. Additionally, when she told me her family member was ill, I told her that I hoped she got better. I was understanding in the need to cancel my appointment - even though it was a very short notice (which I understand was not preventable). As I mentioned, I also have worked in customer service for quite some time and so I understand the need for flexibility in one's job when urgent matters arise - however, in all of my training, I have always been taught that the customer is always right and to treat them with respect. In my opinion, that is not what happened with me. I had not used Groupon before and was unfamiliar with Kris' website and the whole process of booking through that site. Her responses to me, albeit in a time that I'm sure was very stressful for her, were unprofessional. I am saddened and disheartened that I have to justify my review because I am again feeling attacked by merely describing my encounter with this business.

I love working with Kristina and her staff! The vibe is chill and scheduling is easy. She does an…read moreamazing job with my lashes and brows..I am always being asked "who did your lashes"? : )

This is a very large, open, bright store..the staff was very helpful and friendly. I used to shop…read moreat Ulta in Nashville all the time and my daughter and I was very pleased to find this gem in the River Valley Mall in Lancaster, Ohio. She ended up dropping a good chunk of change here, almost a $100, me I was wish shopping. It is not a payday weekend for me, I was just mainly her shopping partner today. She loves this store and whenever I need to get her a gift, an Ulta Gift Card is the winner. I LOVE THE PERFUME SECTION IN THE STORE,,MY WEAKNESS. I AM NOT A BIG MAKEUP PERSON LIKE MY DAUGHTER. She loves makeup and loves doing makeovers on herself and friends. The staff here was very helpful in assisting her to find a palette of eyeshadow she was searching for. I highly recommend this store. Clean, helpful and friendly, the key to good customer service and return customer shopping

The store never has things in the right place and Sydney, the cashier, apparently doesn't like…read morecustomers very much. She was rude, bad at her job and obviously doesn't care about doing things correctly. I would recommend going anywhere else but here. If you do happen to be unlucky enough to find yourself here though, don't end up going to check out with Sydney. You will not be happy with the experience. I had such a bad experience I had to come download this app to leave this review. 1 star is too many stars, but unfortunately I don't have a lower option.

Terrible experience! Dr. Hoover created an incision in my lower left leg to remove basal cell…read morecarcinoma. They scheduled stitches removal at 14 days. I followed care directions but sent a message through the portal at 9 days (a Wednesday), with a photo, stating I was concerned about the incision site. No one contacted me. On day 11, a Friday, I phoned to follow up and shared that it was looking worse. They could not find my message, even though I can see it on my end. The nurse had me send another photo; her response was, "Hm, it does look a little angry," and she said she was sending it to the doctor so I could have information before the weekend. Crickets. The next morning, I went to urgent care, where I was diagnosed with a significant bacterial infection and put on a strong antibiotic and very specific care instructions. I was told I was a high risk for sepsis and a blood clot, and there was no certainty that this particular antibiotic would work. It helped, but not enough, so now I'm on my second antibiotic for treatment and am still restricted in my activities. I was told that stitches in this part of the body should not be in for more than 7 days. THIS SHOULD NOT HAVE HAPPENED. The stitches were in too long, and TWICE I contacted them with concerns, and they did not respond to provide basic patient care. The photo you see is the same photo they were given.

My visit to Oakview Dermatology was a wonderful experience, from sign in to my exit. All staff…read moremembers are professional and knowledgeable. Very informed with my insurance and co-payments. Tammy was exceptional with my treatment and explaining each step. Highly recommend this practice!! You won't be disappointed!!

I highly recommend Creighz Beautiful. The owner Creigh is very friendly and professional. I Love…read moreMy Lashes!!

From the owner: We do Lash Extensions, Facials, Chemical Peels, Facial waxing, Lash lifts, Lash tinting, and Brow…read moretinting.

Husband & I went here for our anniversary back in July. We did the 90 minute couples massage…read more Worth it. Very relaxing and the staff was friendly. Will return again soon. Recommend this place for sure.

OMG! Today I had my first Brazilian wax, and Wannita made everything better. I really went in…read morenervous and scared, but her kind spirit made the experience better for me. I found my wax person...lol. Thank you Wannita!

So, I had to go in to have the removal of skin cancer in a couple areas and I have to say that Dr…read more Gray and Chelsea made it smooth as possible. We even had several good laughs during the procedure, which was very unexpected, but much appreciated!!!! Dr. Gray worked diligently to minimize the scar for aesthetic purposes....immensely grateful. Thank you to all, and now on for the healing process. I highly recommend!

Where does a Physician go who's diagnosed with cancer? Gray Dermatology has a wonderful, patient,…read moreand understanding staff that makes you feel comfortable. From the Reminder calls to the actual procedures, they do an amazing Job. I would strongly recommend you pick them and if you're a physician - their staff will reflect your best referrals. God bless them and the work that they do. Dr D Ryan