Excellent Work -- Highly Recommend ESP Floor Covering & CareI…read more couldn't be happier with the work ESP Floor Covering & Care did on my home in Sun City. They removed the old carpet and replaced it with beautiful GE008 Cognac luxury vinyl plank flooring, and they also replaced the tile work outside my home. The finished floors look fantastic. What impressed me most was the care they took with the entire job. They weren't rushing to get in and out. They took their time, did things the right way, and pointed things out to me as they went so I understood what they were doing and why. Everyone was professional, knowledgeable, careful, and easy to work with. Another big plus: the estimate matched the final cost. There were no unexpected charges or surprises at the end. I really couldn't ask for better people to work on my home. Excellent workmanship, honest pricing, attention to detail, and true professionals. I would absolutely use ESP Floor Covering & Care again and highly recommend them to anyone in Sun City and the surrounding area.

We worked with Erick he came highly recommended from other friends who have used his services in…read moretheir homes. Erick does work with his own flooring vendor. The flooring vendor was great to work with they had good options. The workers who completed the work in our home were kind and efficient. They had our floors done in about 3 days. It was great. We are very happy with our floors and how everything turned out. I would highly recommend.

ZERO STARS - Mold Hazard, Forced Evacuation, $150K+ Damages…read more Crafted AZ Remodeling (Mike and Julie Abbate, ROC #199425) - Midtown Phoenix (June-Oct 2025). HEALTH HAZARD: Failed to remove Gyp-Crete underlayment after water leak (standard practice for 50+ years). Didn't replace flooring under refrigerator adjacent to leak epicenter. Guest bathroom "repair" cosmetic only - ignored actual water damage. Environmental testing: 115x normal airborne mold levels. Immediate evacuation required. Forced into 12-month alternative housing. WHAT THEY MESSED UP: Improper water remediation with resulting mold from guest bathroom leak. Insurance denied coverage for workmanship. Forced to pay for all repairs out of pocket. Flooring: 428% markup, cheap laminate without cork underlayment (creates echos). Recommended herringbone pattern for highly irregular space, looks terrible ( pattern used only for square/rectangular rooms). Master bathroom: defective tile work, installed broken shower column with absurd double rain shower configuration, large pendant rain shower on low ceiling and redundant shower controls. Requires accent wall removal/retiling with all new hardware. I redesigned entire shower myself in 15 minutes at design studio, Crafted did not even put in this much effort. Painted entire unit yellow without authorization while I was out of town, no samples provided. Charged for column plaster never performed (only "necessary" because they cut floors improperly). Double-billed for baseboard painting. Different subcontractors daily with poor supervision. Attempted to enter property without permission (after being told twice to stop work) in order to lock in substandard plumbing. Took paid materials when terminated for cause. Also left unit unlocked for a week while I was working out of town. REFUSES RECEIPTS: Attorney demand letter sent requesting receipts and documentation. 6+ weeks - zero response. Claims it is "not industry standard" to keep receipts for such projects. TOTAL DAMAGE: Mold remediation, kitchen/guest bath reconstruction, master bath corrections, repainting entire unit, 12 months alternative housing, moving expenses. Over $150,000 out of pocket to fix their work with one year of planned relocation. LEGAL ACTIONS: ROC complaint filed (inspection Feb 2026), Attorney General complaint filed, BBB complaint filed, preparing for lawsuit. Will update review once completed. Despite creating uninhabitable conditions, only response from Crafted is a demand for an additional $21,092. Other contractors confirmed 4+ units in my building were properly remediated from similar leaks. Crafted did not recognize Gyp-Crete underlayment despite removing all flooring (acts as sponge when wet). Photos/video: mold report showing 115x normal airborne spore levels, yellow paint, haphazard shower install, broken shower column. I would appreciate if Crafted responds with receipts rather than emotions. My attorney requested itemized invoices 6+ weeks ago. Still waiting.

Stop looking--you found the right place and people. I truly could not say enough good things about…read moreCrafted and the entire Crafted family, but I will try. After a different contractor walked off our job in the middle of the pandemic, we never felt like we would feel confident hiring anyone again. I am so glad we took the leap of faith and hired Crafted. The entire experience from start to finish was a breeze, but more than that, it was enjoyable. The choices that were offered to me in one beautiful showroom made everything that much easier. I'm truly grateful to Mike, Gia, Julie, and the entire team. The most exciting part to me is thinking about what space they can remodel for us next.

This business did our whole entire house and now we are having to fix at least 14 tiles due to poor…read moreworkmanship! On top of this the customer service is horrible and has been nonexistent. Have called gone into the store and still have not received any help for their poor workmanship. Avoid this place at all cost. We are also having to rip out their bathroom tile work because how Unprofessional and horrible work they do. This business will just take your money and leave you with a pain in the side. Please, again avoid this place at all cost. See pictures of the worst craftsmanship and tile work I've ever seen.

After waiting 72 hours I'm able to write a review which will not come across as slamming this…read morecompany online. An acquaintance of ours recently had tile floors installed in their home over the summer. The pictures looked great and this company was recommended. We contacted the owner and set up or consultation for the plans we had for our home. We agreed and placed a deposit. It took one week, and our main floor and guest bath were all tiled. We were happy and excited to have the other parts of the house, bedrooms and master bath tiled. We saved our money and called for part two. The one item we added was tiling of our master bath- to include removal of the vanity and adding tile for a feature wall behind the vanity. We paid 50% in December and scheduled install for spring break in March. After verifying workers would show on Monday the week before, we moved all 4 bedrooms into the garage and began camping in the living room. Monday morning arrives and the workers do not show. They cancel for the day because they behind on another project. Day two goes great and we are excited at the progress. Day 3- the bathroom tile installer called in for the day. Day 4 all the floors are done and are being grouted. They dug holes in our brand new installed landscaping in our front yard. After addressing them to not so this, new plastic barriers and new landscaping that's less than a month old, they literally dug a second hole in our front yard breaking the plastic again. Day 4 also-The bathroom has very little progress.... Day 5- the installer comes with their child. We tell the owner we can not take anymore time off work and can not be there Monday to finish up as we can see it will not be finished. Day 6- kid is back on site working with installer cutting tile and installing fyi... we are communicating with owner that the full feature wall needs to be done- what we paid for- and the installer did not want to do. He felt the new vanity would cover it. IT DOES NOT MATTER!! if I want to change my design to two pedestal sinks the tile should be installed professionally and we PAID for it! But sadly, the worker left that day, saying he was done. Grouted over newly laid tile with no spacers and begrudgingly... and it looks horrible. We paid our contract but refused to have them back in our house. We hoped they would do the right thing... an unfinished, unprofessional job.... They did not, they actually blew our phones up to get the check cashed and verified at our bank the next day... We sent photos, we communicated, we weren't bad customers... we we're screwed over and exploited for not being "those" customers

AMC Flooring did an amazing job. I'm very picky but they delivered! Super happy with the results.read more

Was super fast on time and has done beautiful work at an amazing price…read more I couldn't be happier I'll be recommending all my friends and family(:

Jeff, who is the owner, felt it was ok to leave a nasty message on my voicemail after I called him…read moreout on some pretty bad behavior regarding how poorly the job was being handled by him and his crew. It was almost like he could not take the truth, but whatever the problem, he didn't handled it well and I wouldn't hire him EVER!!!

If I could give a, 0, I would. This firm was hired to put tile in a bathroom and to complete a…read morebacksplash in my kitchen. It has been a few years, but I could not recall the name of the company and I just found their card. I had chosen nearly white tile for the bathroom. The tile was placed when I was at work and I came home to find that the tile, already install, was an ugly grey. They claimed you never know what will come out of the quarry!. Then I came home to find the backsplash was horrible. the tile was crooked and some edges actually stuck out from the wall. The owner became angry when I told him it would have to be redone. They took the tile off, gouged into the plaster wall under it. The company who brought them in agreed the jobs they did were horrible.

Vicente installed vinyl flooring in my daughters home, in the bedroom and closet. What an excellent…read morejob!! Fast no flaws, I strongly urge you to have Floors West do your floors. I had Vicente install a new bathroom shower for me also. Love it and again can't say enough about the fabulous job they did. I recommend this company big time!! Thank You!!! Sue King

Vicante just installed vinyl planks in our closet, and it is perfectly done. This is the second…read moretime we have hired Floors West in Goodyear to install flooring, and I strongly urge you to have your floors done right. I found the right company and people to do this for me, and I appreciate the professional installation. Thank you!!!!!!

George was the ONLY contractor out of 8 who showed up to quote me to install laminate flooring in…read moretwo bedrooms and who checked the moisture and level of the floors in both rooms. The only one! The other guys said they had no problem installing on an uneven floor or they didn't even mention it at all but they still quote me even more than George. He showed up on time and prepped the floors and read the flooring warranty info and was super diligent and communicative and detailed every step of the way. I'm really grateful for his work and will be hiring him for many other projects as he is a general contractor and I trust him and his work!!

I was in a jam and needed someone to come out asap to help me with flooring install Grigor (George)…read morecame out and did an amazing job. He knew which questions to ask to maximize his talents. His attention to detail was remarkable. I'm going to have him come back and install the backslash also. He's extremely knowledgeable and intrust him with future projects.

The process of picking out tile was a long one. I am VERY a picky on tile and especially grout. I…read morehad lots of design ideas for the look I was going for but lacked the ability in understanding how to pull it all together. We took home 10 different wood floor samples. Went to many tile stores and felt overwhelmed. UNTIL Carly started helping us at Sheehan. She is talented and confident with her design ideas. She kept us pretty close to budget and showed us affordable options that look super high end. She dealt with many, many, texts from us with grace and a smile. We couldn't have created our looks without their help. They know their stuff and were able to get great prices from many different tile shops with their discount. We probably used 11 different tile companies to creat our look. The wood turned out beautiful. We love the color and the price was lower than others. Thank you so much!

We used for our remodeled bathroom shower and flooring Oscar was wonderful! He tiled our shower…read moreand did a fabulous job. It took him awhile to complete because he made sure it was done correctly. Patrick was easy to communicate with during the process of the project.