Nicholas was great today! He helped me to add International travel!…read more Thank you so much!!!!

As a small family business that runs a licensed school, we rely on strong phone and internet…read moreservice to operate smoothly. Unfortunately, our experience with AT&T has been disappointing on almost every level. Internet (Fiber) We pay for AT&T's highest-tier fiber internet for our family business, and the service is awful. The connection is slow, laggy, and unreliable. Our office is just at the end of the yard, and the internet barely reaches it. We're spending premium prices for something that should be fast and consistent - but it's not. Phone Service We have multiple phone lines through AT&T and the bills are extremely high. We've seen random charges like late fees (even though we're on autopay) and out-of-town phone fees that no one can clearly explain. Anytime we try to get help or answers, we're left more confused. In-Person Customer Service The store experience is disappointing. The staff don't seem trained to actually resolve anything and aren't helpful when you bring up billing issues or problems with service. Phone Customer Service Calling AT&T is just as frustrating. Our teacher has waited 30-40 mins on hold more than once. When someone finally answers, they can't explain what's going on or fix the issue. You get transferred around or told to "wait for an email" that never comes. Teacher Discount If you're a teacher for a daycare or preschool and thinking the teacher discount will be a helpful perk - think again. This is now the 4th time in 4mos that I've received the same message telling me to re-submit my documents to prove we're a licensed school. I've already submitted everything 2x & WAS approved -& still, they remove the discount after a short time, then send the same message again. Here's the message I keep getting: "You're almost there! Upload your ID to see if you qualify for the AT&T Teachers and families appreciation offer. You need to submit your proof of eligibility within the next 14 days or you may lose program benefits or any discount you might currently be receiving. Once you've uploaded your doc, keep an eye out for either a confirmation email or a request for more info from us." This has happened every month since I applied. We've only actually received the discount 3x- every other time it's been removed, & now we're on our 4th document request. Overall Experience We're paying for top-tier internet & multiple phone lines, & the service continues to disappoint. Between the unreliable connection, overpriced phone plans, poor support, a broken teacher discount system, we're seriously reconsidering staying with AT&T.

I had been considering switching carriers for a while and spoke with multiple representatives at…read moreAT&T and T-Mobile. I also visited two other Verizon authorized stores, but none of those experiences gave me enough confidence to make the move. That completely changed when I met Jay at this location. Jay was incredibly patient, knowledgeable, and transparent. He took the time to walk me through all the plan details, answered every question clearly, and worked hard to find the best possible deal for my family. I never felt pressured -- just genuinely helped. Because of his professionalism, I decided on the spot to transfer all four of my lines. What really impressed me was his follow-through. After I placed the order, he continued to stay on top of everything -- texting me when my phone was ready for pickup in Fremont, coordinating activation even on his day off, and quickly resolving an issue I had with a physical SIM card. That level of care is rare. Jay made what could have been a stressful switch feel smooth and easy. I truly appreciate the excellent service and have already recommended him to colleagues. If you're considering Verizon, I highly suggest working with Jay.

The agent was helpful however it took a long time because the issue is complex.Apparently my phone…read morewas compromised and lines were added to my bill.

I have to give a shoutout to Brandon at this location and his Teammates. Great people all with a…read morehappy can do attitude with great energy!!! You have found the right place a diamond in the rough to come too. Definitely a five star experience and establishment!!! Thank you T-Mobile for hiring just right and again Brandon? That Hotspot saved the day regarding my COO visiting from New Jersey at his Hotel. You may call it devine intervention!!! Everything unfolded without a hitch THANKS to Brandon for his spot on work!!! A VERY grateful customer!!! Jim H.

I had been using Metro PCS for 20 years, specifically to call-and-text the Philippines. Then…read moreT-Mobile took over Metro PCs or Metro sold out. Now can't call or text the Philippines. Somebody honest at T-Mobile finally told me or confessed they don't service the Philippines anymore. Looking for a new carrier that provides call-and-text for Philippines? And T-Mobile people at Costco in Palo Alto, Ca were very rude, when I asked for their help. Does anybody know a service provider that will allow call-and-text to the Philippines?

Twenty months later, the battery they put in my Pixel 6A is still doing fine. I was having trouble…read moreplugging in the charging cable, so I brought it back. They cleaned the dirt and pocket lint out of the USB-C port (they have a microscope, so they got all of it), and didn't even charge me. Definitely my go-to place for phone repair.

My new spot for any device repairs. They previously did my daughter's IPad and they just recently…read morerepaired her phone. The people here are very friendly and knowledgeable. They explain in depth what issue is, how to avoid that issue from happening again and give great tips. Sell accessories and unlocked phones as well. They have couches to sit and wait inside as well. If you need a great quote on a repair make sure to stop by Tech Loop in downtown Menlo Park

The phone number is incorrect, but I spoke with the Manager and they have corrected the problem. In…read moremy 7-8 years of being a Cricket Customer, I have never had great service from any of the Cricket retail stores, that is -- until they opened the store in East Palo Alto. The Manager/employees there are FANTASTIC!!! I cannot say enough great things about them.

Thankyou to the reps at cricket they make my life easier with all this technology that's so complex…read morenowadays it's to much for me I can always count on them.

Thank you Erish and GoCell for such great service. Erish was wonderful in explaining next steps and…read morein his communication. I needed an iPad screen replacement and panicked about where to turn. Glad Yelp led me to these guys. Easy coordination for pick up and drop off. Appreciated the very quick reply to messages. Great quality and careful attention to detail. Will recommend GoCell without hesitation and will use again if needed.

I had an older flagship phone that needed a battery replacement. I contacted CoCell Mobile Phone…read moreRepair through Yelp and got an extremely fast response. The quote was reasonable, and they could do the work on the go right near my location, so I didn't have to take time off work to go to a store or service center -- which is really unique. I think this sets them apart. Communication was great, and very responsive. They ordered the part that was needed, and it also came in rapidly. So if you are looking for a service to work on your phone, I would highly recommend them.

All the other one star reviews are well deserved. The store is absolutely terrible and the…read morepersonnel stink. I made an appointment for a fiber optic install and I waited two hours and nobody showed up and it turns out they never even placed the order I could go on and on about all the other bad experiences, but avoid this place!

Came at 4:40pm and there was a sign that said "Closed for lunch, be back at 5 pm" I came back…read morearound 5:50pm after visiting the Stanford mall, this store closes at 7pm btw. When I came back the door was locked, an employee came to the door and said "hey sorry, I just got word that I could close the store early, I can't help you. Bye!" I told him I only need to turn in my phone and he told me he couldn't help me. I would avoid this store and DONT trust the hours

I dropped in to fix my iPad that couldn't start. Even without a Genius Bar appointment, it's fixed…read morewithin half an hour and I got out of the door with a revived iPad. Maybe it's related to the fact that I came in on a not-so-busy weekday. Anyway, I'm super happy with the outcome. Also, I now appreciate that Genius Bar does have much more experience and tools to fix Apple products than one can DIY even with all the great AI and Youtube stuff.

I went in to see why my four chargers are all exhibiting the strangest behaviors and charging…read morepatterns. I told the lady that I have four chargers all of which are behaving very odd. She kept offering to charge my phone. I said I am here to see why none of my four chargers are working as expected, but exhibiting incredibly odd charging behaviors that are fully unreliable and unpredictable .Then she said they have a machine in the back that cleans the phones charger port. a guy with wavy black long beard came and took the phone. I had to ask for it to be returned since it took them so long to return it. He said he wanted to make sure it is REALLY clean. Then he said the port metals are also bbbbbroo----i-mean-sub-----si--de---d. u---nfortun---ely there i--s n--othi---ng we---can do ----abo--u--t t--hatt. I asked him to confirm that he thinks that it was like that when he received the phone. I do not have any other use for the port other than normal charging which the odd charging patterns -- only some of which I had previously documented to myself -- have made harder. I went in DETERMINED not to spend money buying a fifth charger when I had four working chargers before this all started, and I was given a phone that had port metals that are bbbbbroo----i-mean-sub-----si--de---d. u---nfortun---ely. I complained and demanded a solution about their odd discriminatory charging practices and was lied to to face a falsified justification. When I got back, my charger started falling out of the port for the first time in many years. I had never seen a charger just jump out of its port. This happened twice in the past hour while it had never happened in many years since I bought this phone. I just noticed that the charger also started dancing in place where it was holding firm before I visited the store. My phone DID NOT HAVE the flaw they claim they had before I handed it off to them for cleaning instead of buying a fifth charger.