Nicholas was great today! He helped me to add International travel!…read more Thank you so much!!!!

As a small family business that runs a licensed school, we rely on strong phone and internet…read moreservice to operate smoothly. Unfortunately, our experience with AT&T has been disappointing on almost every level. Internet (Fiber) We pay for AT&T's highest-tier fiber internet for our family business, and the service is awful. The connection is slow, laggy, and unreliable. Our office is just at the end of the yard, and the internet barely reaches it. We're spending premium prices for something that should be fast and consistent - but it's not. Phone Service We have multiple phone lines through AT&T and the bills are extremely high. We've seen random charges like late fees (even though we're on autopay) and out-of-town phone fees that no one can clearly explain. Anytime we try to get help or answers, we're left more confused. In-Person Customer Service The store experience is disappointing. The staff don't seem trained to actually resolve anything and aren't helpful when you bring up billing issues or problems with service. Phone Customer Service Calling AT&T is just as frustrating. Our teacher has waited 30-40 mins on hold more than once. When someone finally answers, they can't explain what's going on or fix the issue. You get transferred around or told to "wait for an email" that never comes. Teacher Discount If you're a teacher for a daycare or preschool and thinking the teacher discount will be a helpful perk - think again. This is now the 4th time in 4mos that I've received the same message telling me to re-submit my documents to prove we're a licensed school. I've already submitted everything 2x & WAS approved -& still, they remove the discount after a short time, then send the same message again. Here's the message I keep getting: "You're almost there! Upload your ID to see if you qualify for the AT&T Teachers and families appreciation offer. You need to submit your proof of eligibility within the next 14 days or you may lose program benefits or any discount you might currently be receiving. Once you've uploaded your doc, keep an eye out for either a confirmation email or a request for more info from us." This has happened every month since I applied. We've only actually received the discount 3x- every other time it's been removed, & now we're on our 4th document request. Overall Experience We're paying for top-tier internet & multiple phone lines, & the service continues to disappoint. Between the unreliable connection, overpriced phone plans, poor support, a broken teacher discount system, we're seriously reconsidering staying with AT&T.

I thought going into this location would provide a professional timely transaction, nope, I was so…read morewrong!!!!! So much time wasted and the reality is the staff isn't even professional. The manager is not understanding nor does she offer any solutions. The manager clearly doesn't care. The workers seem like they don't care about anything other than themselves and their commissions and review ratings. Here is a 1 star rating for you douches. They don't make you feel valued and couldn't care less. It shows. Very surprised to experience this in Palo Alto. I think I'll go to ATT instead. ATT signal is better in Palo Alto and Mountain View both anyhow. This Verizon location is really hard to do business with.

We were early for our 2pm appointment, but Shannon immediately started helping her Ladyship and…read moremyself. Her Ladyship was going to by me a A54 Samsung cell phone for $499.00. yes, for my birthday. Shannon looked at her account and presented me with a phone that was way better . . . light years better! Shannon was great to work with, great sense of humor, and very knowledgeable. I love my new phone and we will definitely be back for some accesseries.

I had been using Metro PCS for 20 years, specifically to call-and-text the Philippines. Then…read moreT-Mobile took over Metro PCs or Metro sold out. Now can't call or text the Philippines. Somebody honest at T-Mobile finally told me or confessed they don't service the Philippines anymore. Looking for a new carrier that provides call-and-text for Philippines? And T-Mobile people at Costco in Palo Alto, Ca were very rude, when I asked for their help. Does anybody know a service provider that will allow call-and-text to the Philippines?

I have to give a shoutout to Brandon at this location and his Teammates. Great people all with a…read morehappy can do attitude with great energy!!! You have found the right place a diamond in the rough to come too. Definitely a five star experience and establishment!!! Thank you T-Mobile for hiring just right and again Brandon? That Hotspot saved the day regarding my COO visiting from New Jersey at his Hotel. You may call it devine intervention!!! Everything unfolded without a hitch THANKS to Brandon for his spot on work!!! A VERY grateful customer!!! Jim H.

Twenty months later, the battery they put in my Pixel 6A is still doing fine. I was having trouble…read moreplugging in the charging cable, so I brought it back. They cleaned the dirt and pocket lint out of the USB-C port (they have a microscope, so they got all of it), and didn't even charge me. Definitely my go-to place for phone repair.

These guys are fast and in my few experiences, they've been very up front and straightforward…read more Have had 3 iPhone batteries replaced by them. Very responsive. Hard to beat.

Thankyou to the reps at cricket they make my life easier with all this technology that's so complex…read morenowadays it's to much for me I can always count on them.

The phone number is incorrect, but I spoke with the Manager and they have corrected the problem. In…read moremy 7-8 years of being a Cricket Customer, I have never had great service from any of the Cricket retail stores, that is -- until they opened the store in East Palo Alto. The Manager/employees there are FANTASTIC!!! I cannot say enough great things about them.

They were flexible with timing, priced very competitively, and CAME TO MY DOOR. Within ten minutes…read morethe screen on my old iPhone XR had been replaced and the phone was working again. Perfect solution for busy moms or anyone who can't find the time to get away. Pro-tip: save by paying in cash. Thank you Agit and Sait for your help! Will definitely be using you in the future for any phone related crises.

Convenient and fast service! Replaced my screen in less than 15 mins while I was at work. Superb!read more

All the other one star reviews are well deserved. The store is absolutely terrible and the…read morepersonnel stink. I made an appointment for a fiber optic install and I waited two hours and nobody showed up and it turns out they never even placed the order I could go on and on about all the other bad experiences, but avoid this place!

Came at 4:40pm and there was a sign that said "Closed for lunch, be back at 5 pm" I came back…read morearound 5:50pm after visiting the Stanford mall, this store closes at 7pm btw. When I came back the door was locked, an employee came to the door and said "hey sorry, I just got word that I could close the store early, I can't help you. Bye!" I told him I only need to turn in my phone and he told me he couldn't help me. I would avoid this store and DONT trust the hours

I received outstanding customer service from Stina. She was professional and personable. My cell…read morephone Issue was resolved with suggestions.

I received outstanding customer service from the Apple team on Friday, May 29, 2026. Sue welcomed…read moreme and started the process to purchase a 17Pro cell phone. Kevin presented the options available. Tamara completed the purchase process and Logan inputed my screen protector insurance plus stalling it and the cell phone case. The Apple team were pfrofessinal and personable.