I was pleasantly surprised with the service at this store. I went into buy a new phone and was in…read moreand out in under 10 minutes. I wasn't upsold anything and had an extremely honest salesperson who was incredibly efficient, respectful and professional. I'd highly recommend this location!

They don't have answers to the questions. They work while being high so you can't even understand…read morewhat they're saying because they speak so low.

Exceptional Experience with Carlos Rodriguez…read more I recently visited this Verizon location and had the absolute pleasure of being assisted by Carlos Rodriguez. From the moment I walked in, he greeted me warmly and treated me like family. Carlos went far beyond what I expected. He took the time to carefully explain everything in detail, showing me all the numbers clearly on paper and breaking down the savings and options available. He made sure I fully understood how we could navigate the process to get exactly what I was looking for no pressure, just pure professionalism and transparency. What truly stood out is that he didn't just aim to make me a satisfied customer -- he genuinely wanted me to be a happy customer. And he absolutely succeeded. He exceeded my expectations in every way. What makes this even more impressive is that Carlos is actually a Director from Sacramento who was visiting this store he's not even the regular manager running the location yet he took the time to go above and beyond for me. It was truly an honor and a pleasure doing business with him. If more professionals followed his example, customer service everywhere would be on another level. Highly recommend!

Make sure to ask questions and stand your ground about what you want. I went to the store expecting…read moreto get a replacement phone and have my existing number and plan transferred to the new device. Instead, they created a completely new cell phone number, which came with additional fees, activation charges, and extra apps and services that I did not need. The sales representative did not properly explain any of this to me. The entire time, I believed I was simply getting a new phone and rolling my existing plan over to it. Had everything been explained clearly, I would never have agreed to a new number and the extra charges that came with it. I feel misled and frustrated by the lack of transparency during the sales process. This is consumer ripoff.

Had to buy a hotspot and Alicia was so helpful, along with the store manager. Thank you for…read moreproviding quick, efficient, and friendly service!

Natalie was very patient, knowledgeable, and helpful. One of the important apps I use was not…read morefunctioning properly. She went above and beyond calling the apps technical support unit to correct the issue. I'm grateful for her exceptional help.

Where do I begin…read more.. We had an activation issue with a new phone that ended up deactivating both my phone and my daughter's. We were completely dead in the water. We went to the AT&T store at Sequoia Station for help. When we walked in, there were 4-5 employees standing near the door talking. After an awkward silence, someone finally asked what was going on. Felt like we were interrupting them. I explained the situation, and without even looking at the phones, one employee immediately said, "It takes two days before anything can be done." No troubleshooting, no attempt to help, just a quick dismissal. As an IT manager, that response was extremely frustrating. We weren't expecting miracles, just effort and basic troubleshooting. None was offered. I would be embarrassed as to the support in that establishment as a manager As i could not believe it was that bad, we left and drove to the Belmont AT&T store, which we had used in the past, just a bit farther. The difference was night and day. A gentleman greeted us immediately, listened carefully, took all three phones and said, this is a simple fix. In less than 10 minutes, all phones were working again and my daughter's new phone was properly activated and ported with the correct number. That is what real customer service looks like. I will never return to the Sequoia Station location and have already told daughter same and pas to your friends to avoid it. If something truly can't be fixed, that's understandable, but this clearly could have been resolved with the right skills and willingness to help.

This store sucks because they never have enough people in here. I come and have to wait at least a…read more1/2 hour everytime. Today it's 45 minute so far. They try and be nice but know they're understaffed. I like the employees but the franchise needs more employees. Stop cheating out scummy franchise owners. Pay a living wage and good people will work for you! Update 60 minutes. Still waiting to pay my bill. This place sucks but is across from my house. I'm too invested to leave now Don't go here unless you have time to kill

They were flexible with timing, priced very competitively, and CAME TO MY DOOR. Within ten minutes…read morethe screen on my old iPhone XR had been replaced and the phone was working again. Perfect solution for busy moms or anyone who can't find the time to get away. Pro-tip: save by paying in cash. Thank you Agit and Sait for your help! Will definitely be using you in the future for any phone related crises.

Great service. Quick and professional and exactly as advertised. Highly recommend! Syed was a great…read moreperson to get in contact with!

Twenty months later, the battery they put in my Pixel 6A is still doing fine. I was having trouble…read moreplugging in the charging cable, so I brought it back. They cleaned the dirt and pocket lint out of the USB-C port (they have a microscope, so they got all of it), and didn't even charge me. Definitely my go-to place for phone repair.

I feel really grateful for techloop! They've saved me with my tech needs twice. One with my car…read morebattery and another time with my computer. The staff is friendly and professional. I will keep coming back anything tech related!

I recently found this business on Yelp, and I'm very happy with my choice. My computer got a virus,…read moreand I had extremely important information on it -- all my business files and financial documents. I was very afraid to bring it to someone I didn't know. But from the first minutes of meeting Dario, I felt safe and confident that I could trust him. After a quick assessment, he provided a detailed explanation of the issues with my computer. The next day, everything was fixed at a very reasonable price. I called him several times afterward to verify some information, and Dario answered right away each time. I am very satisfied with the service and highly recommend him.

Dario's been a great help with my laptop woes! Twice now, I came in asking for assistance after my…read moreown (amateur) attempts at troubleshooting have failed me. Between those two visits, Dario has replaced the laptop's faulty hardware and made fresh installs/reinstalls of the OS and drivers, all while keeping my files safe and backed up each time. His knowledge in gaming laptops makes the service valuable to me, as someone who primarily uses them and is well aware of its caveats for gaming. The way that the service was all seamless like it was nothing is a testament to both the skills and professionalism Dario exhibits. He's also been accommodating with the payments and pickup times, providing solid communication throughout, even offering support over text in case I need help again and the troubleshooting can be done at home with no extra cost. Overall been a solid experience, and I'm glad to have someone nearby that I can count on for these services!