I've got three Apple machines, an old iMac, a MacBook Pro and a MacBook Air, I'm not what I would call "power-user" but I'm an artist and I depend on my machine (s) for all my writing and photography and back-up digital portfolio. I can't say that I have been very happy with the kind of support I've been getting from APPLE and If I have to make one more stupid 15 minute appointment with some kid that calls himself the G word, I will scream. Face it, i Photo has a lot of problems with you are looking at multiple cameras, many memory chips and different computers, (unless I just get to be "special") you end up with an iPhoto mess, I watched 5,000, maybe 10,000, photos distort and become 29,000 then 58,000 photos, don't ask me how, I just work here.... Anyways too much, too much, and my air wouldn't even even reboot, and my Pro was making as much noise as a 747 taking off to Maui. Ahmet and his gang were open till seven, (thank god) and they allowed me to walk in the door, NO APPOINTMENT NECESSARY) This was right before Christmas. Anyways they worked with me for couple of hours ( ! ) to figure out what was going wrong, at no charge, gave my friend a chair, we figured out what the noise was, or at least quelled the roar, we got it boot up and then checked out the battery which was giving me the "its dead Jim" look. Apple said I would have to buy a new drive and new fan and new battery...... Anyways got the is puppy home, and the noise had stopped, we had gotten enough of the iphoto stuff cleaned up so I could keep going forward and lo and behold, the battery came back to life AND WAS HOLDING A CHARGE ! ! ! IT WAS A CHRISTMAS MIRACLE, I've gone back since, and they have always made me feel welcome, and no question is too stupid. Its worth the drive, its further away than Apple, but I don't have to deal with their insufferable genius [bar] and there is no hard core sales pitch or the line, "oh thats really old....." well, yeah, I am old, but I still work, and now, look who I've got to help me, in Redwood City, TechWorld Technoport, on Broadway, tell a friend.... read more

These guys are amazing! My father was a programmer and writer and died in march and his house had been wired and rewired three or four times with updated various networks. Well, now it is just my Grandma and my Aunt (both Elderly) and they are loaded to the rafters with interesting, useful and useless electronics equipment! They also have to get their computers that are still up conformed and fixed to their needs. It was five days of 20+ hr days sorting through and fixing computer components to finally get everything up. These guys were a lifesaver!! They took everything I threw at them, recycled what was useless and gave me fair value for the few objects that were worth money. Then, a great tech guy they have down there(Hispanic gentlemen, forgot his name, so sorry, he was kick-butt) helped me with my Gma's laptop. The hard drive was fried. He changed it out for a used one he had cheap!!!. He first called me and said he would have to change it out and I went, oh no, here it comes, $200-$400. $25 for 160gb. Installed with $75 first time inspect fee. They gave me $95 in trade. $5 is all I paid out of pocket to get everything out of my Grandma's house and storage and get her and the other two computers in the house working perfectly!!! Geek Squad would have made me take out a 2nd on the house for all that work!!!! These guys are friendly, reliable(tech even stayed late first night to fix it that night 'cause he knew I was going to L.A. in 2 days!) and if they don't fix it, have it, or know where to get it, it probably doesn't exist!!! Call them for any problem you ever have. I know you guys live in the heart of computerland but occasionally, one of us laypeople wander in and need a little help and these guys are more than a little helpful! They are your one-stop everything electronic shop!!!!! and the prices are SILLY CHEAP! Thanx for all the great service! read more

I got my phone fixed here. Seriously amazing customer service. My lovely iPhone 6s Plus LCD was originally shattered a couple of weeks ago and I got it fixed at another shop. Charged me 200 dollars (ugh but whatever). A couple days later, my phone screen started malfunctioning. I called the other group but they were pretty unresponsive and as the other place was in another town, there was not much I could do. These guys helped so much! Everybody here was so nice. First they told me to go to apple as it would be less expensive. (SO HONEST!! Blew my mind). When they realized I couldn't (Apple doesn't touch iPhones fixed by 3rd parties), they diagnosed my phone for free and told me exactly what was wrong with it. Not only that, they walked me through and exhausted every possible step to help me save the most money as possible. In the end, my LCD screen was broken so I had to get it fixed for full price there. Nurlan not only gave me a discount but gave me back and helped send my phone screen back through the mail!! The customer service is amazing and they try their best to help save you the most money even if it means they don't fix your phone. Will definitely come back for all my technology problems. Customer Service: 5 Stars On Time Delivery : 5 Stars Price: 4 Stars ( sorry i have to give you 4 because you charge 10 bucks more than Apple) Store Design: 5 Stars read more

Though my Toshiba laptop had a virus that various virus programs (Mac Afee etc.) were not cleaning. Started experiencing problems and went to restore. Sure enough, it restored to before the new malware and antivirus was installed. Took it to TechWorld just a few weeks ago. This is my third time. They felt reinstalling the operating system would resolve my issues, and I had already been researching doing that. The laptop had VISTA (I know!), so had the operating system updated to windows 7. They put on a new antivirus and installed my old 2002 office software. Lol. I don't need much, just a spreadsheet & Word program. It's not a computer we use much. Thought price and repair time was very reasonable. The owner is a great guy, and I feel I get a straight story from him. They have a new employee who sat down with me during the diagnostics. We had some communication issues. Probably due to he is a young kid and I am older. But the owner was there (he's always been there when I went) and he immediately clarified for both of us. Now I am taking my iMac to them as it fell off a table. This I use extensively. I have it backed up. Crossing my fingers. For a long time I looked for someone to take my tech issues to in whom I could have confidence. Seems I've found it. read more

I just had a Mac G5 die in a rather strange and intermittent way. If it could be fixed for a reasonable price, I was willing to do so. I picked this place because of its excellent reviews, and it was just as advertised. Ahmet backed up my data for a very reasonable fee and then called a few days later to tell me that the G5 was fixed. It seemed to work well when I picked it up, but when I returned to my office, it was dead again. I called Ahmet who told me to bring it back in (first repair had cost $150.00.) Their Mac tech spent several days working with it and about 10 days later concluded that it needed a new motherboard, which would have cost much more than the computer was worth. I offered it to Ahmet for parts, but he told me that they had taken the RAM and hard disk out of my G5 and installed it into another similar G5 that worked well...and offered this computer to me for no additional charge. My "new" G5 is now working great and has all my old data in it as my hard drive was salvaged. I recommend this shop highly. These guys are nice, smart, and take the time to explain your problems and options. They are practical and will tell you when your equipment is toast and when it is worth fixing. I would give them more than 5 stars if possible!! read more

I'm writing this review feeling fairly euphoric now that my beloved MacBook Pro is safely back into my arms after it spent some days in the very capable hands of Ahmet. Just like a real baby, it's always hard to let them go, but if they're with someone trustworthy, you can rest a little easier. Last week, my laptop began to make some very uncharacteristic and horrible noises, which my smart cookie boyfriend diagnosed as being a busted fan. I quickly logged onto Yelp and looked around for an affordable, trusted, and fairly local Mac repair expert. I came across Ahmet,and after looking at his reviews I was sure he was the man to see about my computer woes. I stopped in to see Ahmet and in about 5 seconds he confirmed my suspicious about the fan, told me how long it would be to fix, how much it would cost, and our business was done in 15 minutes flat! Since he needed to wait for an ordered part to fix my laptop, it took a few days but I still got my computer back in less than a week and it's all better! I also paid $100 for a tune-up and memory upgrade my baby is working much faster and smoother than she was before. I highly recommend Techworld's service. Techworld, specially Ahmet Thanks you guys, read more

I own several older Apple G5 computers which are used in a recording studio that works with local acts and major labels. I walked in looking for memory cards for a replacement dual 2.5Ghz G5 computer that will run expensive DSP PCI cards, and the owner suggested that I bring it in, so the memory cards can be tested before I purchased them. I went to the studio, got the computer, drove back to TechWorld, and the owner went through a lot of trouble to find some high quality Corsairs. Upon starting up the computer, the owner noticed a fan was missing from one of the cooling zones...something I missed. He found a good working fan, and while installing it, he noticed the memory already installed were in the wrong order, so he corrected that too. We also initialized a brand new hard drive my intern had installed earlier that day. Techworld helped prevent what could have led to a serious computer failure, especially with the missing fan. These guys know their computers. They won my trust and my business. I have my eye on a few things at TechWorld, so I will be back. read more

I admit it. I know jack shit about computers. Yes, I used to work in tech support. Let's not get into that. What I do I know is I f*cking hate computer IT types, mainly the "I know everything and you know nothing" attitudes, they seem to get off on the power they have over you. Not at Techworld. Ahmet, and his tech's talk to you as if you were a human being, in PLAIN F*CKING ENGLISH. They give you the options, what you need to do, what you should do, etc, and they work with you and your budget. They helped with my laptop, but they can also set up your home theater, come to your place and fix your computer, among other things, and I will definitely be back to take them up on this. The service here is amazing, especially compared to the service you get at Fry's or Best Buy's geek squad, or any other chain, really. It's so weird to talk to computer techs in plain English and realize they actually want to be there and enjoy what they're doing. I mean, they have a dog, how can you not like them? read more

Seriously I love these guys! From the moment you walk in the shop you can tell how cool they are and how direct they will treat you. Every time I have taken my Mac to a 'genius' at the mac store they seem like they are repeating a line they have memorized from a training video. And way too expensive! When I walked into Techworld they immediately helped me and explained everything in a precise, easy to understand language. No beating around the bush, no up-selling. All they care about is fixing your computer as quickly, cheaply, and painlessly as possible. That is all you can ask for. I got a super quick 24hr turnaround and a nice discount for mentioning Yelp! got a $15 knock off but expiring soon, hurry up. I WILL NEVER GO TO THE GENIUS BAR AGAIN. best place to fix your apple. i heard that they also fix iphone and ipads! read more

Tech-Loop computer repair in Menlo Park has been my savior for all of my IPhone and Apple Mac issues, ranging from battery replacements to a range of diagnostic work that was done professionally, promptly, and at Very fair prices. The most significant difference about Tech-Loop compared to Apple and other IPhone/ Computer repair stores is without doubt the honest and caring manner of the owner, Hector. Hector and his partner, distinguish themselves from the typical repair shop with their sincere desire to help their customers with the most efficient and fairly priced approach for each customer. Bottom line- Finding an expert you can truly trust is hard to find these days- With Tech-Loop and Hector I have found one here. Dan A. Atherton read more

I had an issue with my iPhone not charging properly and came into Techloop thinking it might need a repair. The technician was extremely friendly and welcoming, and he immediately took a look at my phone. He clearly explained what was happening -- that the charging port had just collected some lint -- and reassured me it was a minor issue. In less than two minutes, he cleaned out the port, and my phone was charging perfectly again. To my surprise, he even said there was no charge since the fix was so minor. That kind of honesty and helpfulness was genuinely refreshing. I really appreciate the excellent service and integrity -- I'll definitely be coming back here for any future phone issues. Highly recommend Techloop! read more

Had a laptop with a touchpad which began to behave erratically. After updating drivers, checking setttings, refreshing BIOS just could not get it to work well. Against my religion... (I am an engineer) I decided as a last resort to take it to TechLoop on Santa Cruz. Hector took a look, played with it for a while and then concluded that it was a hardware problem and the touchpad itself was faulty!!! He ordered a new one on the spot and said it woud be delivered with 5 days (which it did, and Hector let me know as soon as it arrived). I took the sytem in immediately and he had it installed within an hour!!! Best service possible, excellent technical knowledge, and very reasonnable price!!! Absolutely 5+ stars!!! read more