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    Epic Beauty And Wellness

    4.0 (8 reviews)
    Closed 10:00 am - 5:00 pm

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    Sunflower Family Medicine

    Sunflower Family Medicine

    3.7
    (11 reviews)
    10.4 mi

    We drove one full hour from Miramar to Homestead for our one-year-old's annual checkup, only to be…read moretold upon arrival that the appointment was actually telehealth. This was especially frustrating because Jessica, the owner, explicitly told my wife that the visit would be in-person. There is no reasonable explanation for how a one-year well visit, which requires weight, measurements, physical exam, and developmental checks, can be done virtually. What made this worse is that Jessica was physically present, walked by multiple times, clearly aware of the situation, and did nothing to address it, despite being the person who gave us the incorrect information in the first place. No apology. No clarification. No attempt to fix the mistake. We left without being seen after wasting an entire morning, gas, and a baby's schedule. This was disorganized, dismissive, and completely unprofessional. No regard for a parent's time; I had to take a day off work. If you are a parent considering this practice, confirm everything in writing, because verbal assurances apparently mean nothing here.

    I am writing this in response to the owner's reply to my husband's review, because several key…read morepoints were either missed or deflected. First, whether or not Jessica was "scheduled with us" is irrelevant. The issue is that we were explicitly told in advance that our one-year-old's annual well visit would be in person, drove an hour with a baby based on that information, and were only informed upon arrival that it was telehealth. That is the failure. Second, regardless of internal confirmation policies, a one-year well visit cannot reasonably be conducted via telehealth. This visit requires weight, height, head circumference, physical examination, and developmental assessment. The owner's response does not address this at all, which is the most concerning part. Third, while the owner states she was unaware of the situation, she was physically present in the office during a prolonged and visibly contentious interaction at the front desk. Even if she did not know the details, this was clearly a family struggling with a scheduling issue involving a one-year-old, and no effort was made to step in, clarify, or de-escalate. Finally, we were never offered a meaningful solution at the time, only an after-the-fact explanation online. We left without our child being seen after a significant drive and disruption to our day. This experience reflects poor communication, lack of accountability, and a troubling normalization of telehealth for visits that clearly require in-person care. Parents should be aware of this before scheduling.

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    Epic Beauty And Wellness - weightlosscenters - Updated August 2026

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