Update: TJ, the manager of the store, called me directly and we had a great conversation about this unfortunate situation. He was sincerely concerned and apologized. Growing up in a neighboring city, he understands the value of community and expressed his desire to make this right. I truly appreciate TJ's effort to opening up a conversation to clear this up. It really can be as simple as that - having a conversation where two people show respect for one another. TJ said that I can reach out to him directly for assistance with either ski clothing or ski rentals. read more

Eric was amazing at helping me find the perfect ski boots. He was extremely knowledgeable. Having the right boot is everything thank you Eric. read more

Had an amazing experience today at Epic. Eric was so helpful & found the perfect ski boots for me! He knows his stuff & found me exactly what I was looking for. Thank you Eric! read more

This was my first time shopping here after years with Christy Sports and after one time in I will never go to another store for my outdoor equipment. I had Mark help me get fitted for ski boots, and despite having a very tight budget he helped me find the perfect boots. read more

Kevin is amazing. I came in for help mounting my bindings on a new board. Kevin identified an issue with the bindings, helped me get a replacement part ordered, AND made sure I had what I need to ride the next day. After the part came in, he got my board ready to go. I'm so grateful for his dedication and thoughtfulness, not to mention his expertise with boards. Thank you!! read more

Awesome customer service, I came in to look at snowboards and Tanner the person who was in that department came and greeted me and helped me. He was super patient and answered all of the questions I asked him. They also know there stuff so anyone who wants to buy snow equipment from them, I'd say these are your guys. They'll tell you if a board is good for your riding and they'll tell you if it's not. I learned a lot from these guys especially about rockers and cambered boards. Overall this is a great place to come if you are wanting to get any snow equipment. read more

Incredible service and wonderful overall welcoming vibe. Eric was amazing and so proficient and knowledgeable. Fit my boots perfectly, quickly, and with fantastic demeanor. Thank you Epic and Eric!!! Let's ski!!!!!!!!! read more

10/10 service from Kevin, who works in the snowboard department! He really helped me out with my snowboard and binding, and gave me a lot of helpful tips/tricks! If you need any help in the ski/snowboard department, make sure to ask for him! I will definitely be back! read more

10/10 service! Came in to get new bindings for my snowboard and Shea and Kevin were wonderful. I am very new to snowboarding and they were both so helpful and informative. They weren't forceful to buy anything and helped me find good options in my price range. They were very efficient and friendly. Just overall amazing service from them. read more

Made an appointment online for a ski boot fitting. Showed up on time and after standing around for 15 minutes and perusing ski boots trying to get someone's attention another walk in guest asked me if I made an appointment because they told her there were no more appointments available. Said, yep mine was 15 minutes ago, no one has acknowledged me and you can have my spot. We both left because it was obvious that it didn't matter if you made an appointment. This is bad customer service and a waste of everyone's time. I bought my ski boots online instead and won't return to Epic Mountain Gear. read more

They had a great selection, including a lot of previous year models. Garrett helped me pick a new pair of skis and he was incredibly knowledgeable, didn't pressure me to get a certain ski or one that was out of my price range, and best of all he wasn't judgmental about my lack of knowledge about skis. We will be going back here and requesting Garrett any time we need ski gear! Great prices too read more

Epic Mountain Gear - Blizzard Rustler 10s, $300 under retail! - Outdoor Gear Near Me - Littleton, Colorado

I try to reserve my five stars for the places that go above and beyond expectations. My experience at Epic Mountain Gear in Littleton was exactly that and they have a loyal repeat customer in me. I can have the memory of a goldfish when it comes to names but I believe it was Ryan who set me up with a new set of bindings for my old school board. Super friendly, patient, knowledgeable, and went out of his way to make sure I had quality bindings I'd enjoy. I think it was Randy and another gent who helped me out with a new set of goggles. Had a chance to chat with them as I was picking my bindings and they didn't miss a beat explaining the different options and advantages. No pressure from anyone. Felt more like I was talking with friends who were just passionate about the sport. Gotta give a nod to the ladies checking me out too. Well, that sounds open to interpretation. At the checkout counter? Just as friendly and it was clear this place has a great team across the board. I'm grateful this location is just down the road but I'd gladly go across town for the same experience read more

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I recently bought a Trek Domane, and couldn't be happier with the help I received setting up the bike--the service staff is phenomenal! I've also had my gravel bike and my mountain bike in for service there, and been totally satisfied with their work. They really know bikes, and it shows! I would not bring any of my bikes (I own six!) anywhere else. I highly recommend them if you are looking for a new bike or just want service done right the first time. You guys are truly on top of your game!! read more

Thanks Shelby. He's going to have a lot of fun on the slopes thanks to you. Quality ski stuff at very affordable prices with friendly and knowledgeable staff to boot. So far, we've gotten ski gear for me, my wife and my son. Going back for a new helmet shortly. read more

Epic Mountain Gear - Thanks Shelby. He's going to have a lot of fun on the slopes thanks to you. - Outdoor Gear Near Me - Littleton, Colorado

Woody is the absolute best!! Ive been coming here for years and Woody is the only guy ill go to for bootfits or anything snowboard related. Got a new setup last year and it absolutely rocks. If you're looking for new snowboard gear Woody is the guy to go to. read more

We had an awful experience. We arrived and were supported by a great ski service rep. We had two returns and a credit for ski rental. Four team members were fumbling trying to find the rental record which was tied to my ski passes. Then, the manager of he store jumped in as well. He was very rude and disrespectful. He said he would get a team member to help us. I waited for more than ten minutes and finally went into the back where he was on the phone with a so called client. I asked for the status of a team member to help. Again, he was belligerent, rude and made the comment I just want it my way. He committed to get a rep to help. Therefore, why was he on the phone. He was unprofessional and behavior was like a five year old. He stinker around like an infant. Finally, the original ski rep team member circled back around and gathered my information in a professional manner. He found the rental immediately. The rental team was unable to locate. This was a total cluster and disaster. The manager made it a clear a few times they were short staffed. The way he managed and treated clients and his team doesn't surprise me. I am hire of his name. However, he was Asian with a mustache. The only reason I share the ethnicity if for management to pin down who he is to discuss and train more efficiently. Worst management experience I have encounter in years!!!! read more

I'm giving the ski&snowboard department 2 Stars based on their "appointment only" policy. Coming up on weekends and on weekends I need to just walk in to get gear. I just called on a Thursday and they were booked up thru the weekend. Taking my business elsewhere for a quick rental. read more

I am surprised it took me this long to come on a review this place because they went above and beyond for me!! shout out to kevin Woodward who was just absolutely phenomenal. He not only completely solved the issue I came in for but helped me with things I didn't even know I needed. He was patient, so freaking knowledgeable and willing to go the extra step. thank you kevin for fixing my daughter and my snowboard....you are amazing!!! read more

I was in for some mountain bike equipment on May 21st and all employees were more then helpful. They assisted me in the process of understanding the sport and the proper equipment needed to start the journey. Phenomenal customer support and a outstanding store. Thank you!! read more

I appreciate how helpful everyone is here! + Whether you're a newbie or seasoned skier/boarder, they help you with anything you need. All the staff are friendly and helpful. + Ski gear tuning is the lowest-priced I've found for what I needed done to my gear. They also got it done in less than 48 hours despite having a lot of orders in. + They have special deals and sales/coupons. Be sure to ask and they'll hook it up. - Gear gets more expensive as the season goes on. I don't blame them, but I'd probably look online before purchasing anything to double check prices. read more

Epic Mountain Gear - Outdoor Gear Near Me - Littleton, Colorado

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Junior ski program is an scam. They always give you equipment in horrible condition. And always lie to you that that is all they have. And somebody else come for the same size and magically they are able to find another one. Also in really bad condition. Almost the same cost than renting for the season. You are better off going to a reputable store like snohban or castle rick and rent there. read more

Stopped by Mountain Epic Gear store on W. Crestline Ave. Specifically, Bicycle assistance. New Schwinn, girls youth bicycle. Looking for assist / advice on brake adjustment. Spoke with Chris behind the desk. Glanced at bike, stated "it's junk." Maybe different parts, plus labor. Very negative attitude. Like he was offended that I brought this child's bike into the same area as the high speed low drag equipment he was in charge of. No sweat, I removed the bike and myself from his presence. Good luck Chris. I won't be back for anything ever from bicycle assist, to skiing, to outdoor gear.Robert Organ, Lakewood read more

Good dudes at the bike repair. Knowledgeable, friendly, and helpful. I have to write more, so... read more

I came in to epic mountain gear to inquire about selling some of my old skis. It was there I met Susannah, who went above and beyond to tell me everything I need to know about postin my skis to sell.. she even wrote everything down for me! I appreciated the time she took with me. Will definitely be back here for any sporting equipment needs! Thank you Susannah! read more

Been there many times as I was trying to decide the best gear for my ski season and Duane was the one who made me very comfortable on my purchase. He has the knowledge and experience and also the patience to explain everything for me. read more

This store has a great selection and an amazing staff. Woody was a great help and very nice. One small thing that caught my eye and confused me was the award for the snowboarding department had a skier on it. Thought that was a little weird. read more

This place is alright. It's not as good as the store located near park Meadows and the staff isn't as nearly as helpful. There's some decent boards and gear. Not a huge selection for women though. Some of the staff is rude and made me feel uncomfortable when trying to get some of my gear fixed. I asked an associate about the new lipstick board I really want and probably would've purchased it that day but he pretty much talked himself straight out of a sale saying he didn't know much about the board and that it was an ok board. Hmmm. Well..ok, I won't buy it from you. read more

For some reason, I never think to come to this place when I need my ski gear. I hit Sniagrab on Thursday as soon as it opened (because I needed to put my 10% coupon to good use!) to buy some new skis. I'm a bargain hunter at heart, and knew I should have shopped around a little more before buying those puppies. Sure enough, I popped into Ski Rex at S&G today on a whim and BAM - there are my skis for $80 less than Sports Authority. I got suckered! (But I did at least check with SA to make sure they price match, and they do.) Some employees happened to be standing nearby when they heard my gasp and assured me that they would also price-match what SA would do (honoring the 10% coupon too), even though they already had the lower price. In the meantime, while I was trying to decide what to do about the skis, I got some hands-on help with helmets even though I didn't end up buying one. I ultimately just got the price match from SA (saving $150 total!) because it seemed easier than taking them back and buying the same thing elsewhere...but I really wanted to buy them from S&G instead just because the service was awesome. Next time I know where to go first! read more

Epic Mountain Gear - Outdoor Gear Near Me - Littleton, Colorado

Epic Mountain Gear employees in Littleton are the best! Let me tell you why. I am brand new to snowboarding. I purchased this Uber cute snowboarding outfit with matching boots. You'd think I was a pro! After my first day out in my boots, my feet were in the most excruciating pain they had ever felt. I know, you have to break them in. So, I went to get them heated, where I met Logan. I explained the pain that I had while learning to ride. He asked if he could examine my foot. After he examined them, he recommended that I needed footbeds. He went and grabbed a man named Bill who is the "footbed genus". Bill examined my boots and feet, and we found out that I have a tight Achilles and a high arch, and that a footbed wouldn't be beneficial for me. Which saved me $50+! Bill and Logan got together and discussed my situation and Logan immediately said, "I have something for you" and brought out a pair of boots that were much more comfortable. So I needed to switch out my boots. As I'm asking questions about this switch out, Logan had informed me that the manager, Lucas was already aware of the situation (as I wasn't sure if I obtain the receipt) and that we could get everything ironed out. Logan and Bill honestly went above and beyond to ensure I got a great fitting boot, made me aware of the return policy, and just generally had great customer service! When I arrived at the register there was a woman named Ellen helping another customer. The customer wanted to put something on hold and Ellen was so kind with her about needing to put something on hold for a day or two. When I got the to register Ellen greeted me in the most friendliest voice. I explained what I needed done and she called over Lucas the Manager. Lucas, of course was aware of the situation, reiterated the return policy to me, he also told me my exchange would be put on a gift card I could use at any Epic Mountain Gear. Did I mention this was also an hour before closing time? This team is amazing and they deserve recognition for their exceptional customer service! Thank you, Logan, Bill, Ellen, and Lucas, you all rock! read more

I have been looking for ski boots for many months now. I have even gone to 4 different ski boot shops to find a boot that fit. However bill dnevy at epic mountain was the only person who could find me a boot. He was super focused and truly cared about making sure the fit was good. Although it took many hours I was finally able to get a ski boot that will last for many more years. My family and I can't thank bill enough for everything he has done for us. read more

Had a fantastic experience at Epic Mountain Gear. Got some new boots tonight from their courteous and helpful staff. A BIG shout out to Caley who worked on our skis for the ASTM test! She was professional, knowledgable, and friendly. Would definitely let her service my skis any time! Other shout outs to Ari in the ski boot department and Sara at the register for all of their help as well! read more

I went into epic with my son tonight to trade in his boots & learned that he sized out of the junior program. The woman who helped us first- I didn't get her name but she was very helpful, quick and nice. We then went to try on some new boots and bindings and had a very helpful and nice man named Craig and upon checking out another extremely nice woman. Everyone was seriously so nice and willing to help. As a mom who has no clue about snowboarding and how long certain things are going to fit my son, I didn't feel pressured to just buy the most expensive thing. I felt like any questions my son or I had, Craig answered them with knowledge and honesty. I appreciated this and all the very kind employees that were there tonight enough that when he inevitably outgrows these, I will come back here to this location to purchase his next pair. read more

Highly recommend Epic Mountain Gear in Littleton, CO, on Wadsworth. Bill D. is THE boot guy to go to. He's amazing in fitting your boots and has vast knowledge of ski gear, making your time on the hill fun, fun, fun. He is always happy to help, has been there for a long time and knows his stuff. I won't go anywhere else. Thanks Bill read more

Formerly known as Colorado ski and golf, I was assured that the ownership is the same even though the sign for epic Sports is associated with Vail resorts. Happily, I was able to pick up my epic ski pass at this location. I was also able to set up Resort charge will allow me to use my ski pass as a credit card without getting my wallet out during days up on the hill where it is excepted. Thanks for setting this up! read more

We had the very best Ski boot purchase and fitting of our lives. Ian, spent time to explain every detail of a ski boot after a review of our feet, he selected the initial boot for us and worked on those to our complete comfort. Just a fabulous experience and would recommend this store and Especially IAN for his expertise in Ski boots and Ski's read more

Nick and Woody is the service shop rock! Awesome customer service. They were able to get me what I needed done in a really short time!

I came in here to get a whole skiing setup and the person who rang me out did a terrible job and messed it up which I thought she did so I asked the manager to double check and make sure everything I bought was rang up and he double checked and said it was so I left 10 days later they charge me 400$ for skis they say they forgot to ring up after I had two people check my order fucking ridiculous then they say it is ready and I come here just for them to say it isn't and have to wait for 20 min while they mount it do not recommend read more

I bought a new pair of Smith goggles here which I wore once and found the ventilation to be inadequate. Upon trying to return I was told because they had been worn they were not returnable. If this is your policy but this should be made very clear at the time purchase. Would not have taken a chance on a $240 pair of goggles had I known. Will be buying gear elsewhere. Spoke with Emmanuel who was courteous and helpful in finding an acceptable solution. read more

I've had the pleasure to work for work and with Vail associates for the last 15+ years. And today I had an absolutely wonderful experience shopping at epic Mountain gear. Savanna Ellis took wonderful care of my son and I. Thank you read more

Bought ski boots here because I heard they have really experienced fitters. My salesman/fitter was a real nice guy, but he didn't fit me correctly - he needs more training. Two days skiing in the boots and had to stop because of the pain. Took boots back to consult with one of their boot fitting experts. Great experience-Bill assisted me, and was extremely detailed. Went back two days later to pick them up - Cliff assisted me, and also couldn't have been more detailed and helpful. It seemed like both of these guys know as much about the foot bone structure as an ortho surgeon. They did a lot of work on them and now are great. Thanks guys! read more