They are usually quick with a response with any maintenance request. They keep the grounds well maintained and you can contact the office fairly easily on the phone. read more

They gave us a 60 day and when we try and find out why they keep refusing to answer. We were never given any notice or had any complaint brought to our attention either and always paid rent on time. Never had n issue till now and now they are refusing to rent any properties to us without any explanation. I've never had an issue with them if any was brought to our attention we corrected in their time frame. Be careful never know what you'll get kicked out for because they will REFUSE TO WORK WITH YOU AND LET YOU KNOW WHAT HAPPENED. Do not rent through them. The front desk refused to let us talk to a supervisor. And how can you refuse to rent from people in a small town knowing your one ok f the major property management companies who don't give people chances. I've told all my family and friends to never rent with your company again read more

These people have gone the extra mile for me. We have been renting from them for over a year and everyone I've dealt with has been great and the house they got us in was just perfect. Thank you Equity for your great service. read more

This place is a joke. The employees here need better training on how to provide better customer service. Very unprofessional demeanor and like to degrade applicants read more

I recently ended Equity contract as a occupant for a property in Hanford. I was there for almost 3 years. At the beginning it was nice. Contract and property were available on a timely manner as well as keys. Property is only 8 sections. 3 out of the 8 tenants had their cats and dogs as I didn't. A year after- the kitchen sink garbage disposal went out then the refrigerator. Those two incidents were taken care on a timely manner. Then the AC unit went out in the beg of the summer. I contacted them which they referred someone from porterville- NEVER showed up. To make it short, for almost 3 mnths - I had no AC in the HOT SUMMER as I work nights- which I was staying in Visalia for the moment while I continued contacting EQUITy to solve my issue. I asked them about prorating my rent since I was not living in the unit for 3 mnths due to the maintenance issue of no AC during that hot summer. I was told there's no law stating a unit should have AC or swamp cooler and gave me a personal comparison as if to IF I lived in my own hone. They said No to the prorated rent and I paid 3 mnths of rent without living there them knowing the situation. After that situation due to unfortunate circumstances, I had to bring my older dog to my unit being rented. She is 15 years old, sick and on medication. I followed what my contract stated about notifying Equity and figured out there would be no issue due to the other 3 neighbors having their dogs and cats living inside their unit when mine is an outside dog. I was given 2 notices for having an animal in property as to they staying according to a "CERTAIN" section in contract- NO PETS ALLOWED plus they stated I had animal poop in back and smelled. I had only had the dog there for 2 days and the first notice was given - and I proceeded to calling EQUITY myself. They told me no animals and I questioned them about the other 3 neighbors with their dogs and cats. The person I spoke to said their was no such thing they were aware of- so I went out side and gave them the units with tenants and their dogs and cats. The agent stated they would take care of situation. Nothing was done. After my 2nd notice- I approached one of my neighbors with their dog and they stated Equity NEVER notified them or gave them a notice and they had been tenants for almost 6 yrs. Eventually I gave my notice as to getting my new home. I left that unit clean and proper as to way I had moved into. I currently received a notice- no money given back to me I had given down as to them stating they fixed majority of the items that were wrong In the first place. Examples- kids locks ... I have no kids.... The large blinds , a room blind.... The large kitchen blind - which I personally replaced the sheets and left the left over for the next tenant. Ect ect ect. I received a notices with the outcome. Somehow - EvERYTHING I had fixed or was the same way as when I moved in... in cost for them replacing them - accumulated to the EXACT return of my down payment I was to get back.... No penny less or more... EXACTLY $950. As I stated, at beginning was nice but the end was terrible as I lived alone. Those neighbors were never approached in regards to their animals and still current tenants there. My advice if renting from EQUITY..... keep all your emails and notes, take pictures and record your calls. As to animals and if renting an apartment unit from them- make sure about animals. Report and keep file. Lastly, no matter how hard you clean and maintain your unit clean and in tact, you will not get your down payment of rent from the beg of your contract. Amazingly they will add all cost to the cent of your payment. Good luck and take notes . read more

I have used Equity group for the last 6 months and have been very impressed with their entire process. Their staff was quick to respond to any email or call and they found us a wonderful tenant! read more

I have used the Equity Group for a little over 2 years now. I agree with others that their management fee is reasonable and so are their maintenance charges when things need to get fixed. They are good at getting tenants quickly when needed and I always get my rent on time with them. My one complaint about them would be that they aren't the best at facilitating communication. Typically on service requests, etc I am the one initiating follow up with them to get repairs approved and verify that repairs were completed. I suspect this lack of follow through is cause for some tenant complaints I have read in other reviews as I wouldn't expect that all property owners are as proactive. Regarding some tenant complaints I have read regarding security deposits, I for one would always prefer to return the full deposit. That means that I can get the rental back on the market right away with minimal extra expenses. While I can't speak to others experiences I can offer the advice to take pictures before you move in and when you leave. As the owner I when not returning full deposit I have before/after photographs to illustrate why extra expenses were required. read more

I've been in Visalia for almost one year now and they have been my property manager for the place I've been renting this whole time- literally the best management ever. Anytime I have a problem they always promptly Respond with a solution! They are very efficient, and very fast. I have a newborn, and I have a very busy work life, thus you want someone who is very efficient and fast with the issues that come up for your house. And Equity group is the one! read more

ABSOLUTELY A Bunch of crooks! Upon move out...Perfect walk through, rental spotless, cleaned, carpets shampooed, looked better than when I moved in! Equity Representative told me looks great, you have your full deposit in 3 weeks! Then the deposit came back and they charged me for things that were on the check in sheet I filled out as existing problems when first moved in! I reported them to the board of realtors, don't deal with these people or blame yourself when it comes back on you! read more

-If there was a 0 rating i would 100% give them the rating they deserve.- I have lived at this apartment for 6 years managed by Equity Group. In 6 years they had me pay for repairs for damage that were already in the apartment when i got here. small hole in garage and failed patch that was failing off in the master bathroom. The last stray was the washer/dryer so here is my short story that can give you some insight into this company. 3 weeks ago i called Equity Group and notified them of a maintenance issue regarding my washer/dryer smelling of gas. The person i talked to says no problem we will get someone out there asap to look at it. a few days later a maintenance guy comes out cleans the lint out and tells me were lucky it hasn't caught fire and there is nothing he can do about the "gas" smell. a few hours goes by and i call Equity Group to ask them what they are going to do now that they had the maintenance guy come out after he told them what was going on. The lady told me that there was no notes regarding the issue and they would find out. a few days later i call them again to see if there was any news on whats going on. She then tells me that they will need to contact the owner of the property to purchase a new washer/dryer and they will get back to us. 4 days later the same maintenance guy comes to my door and says " i remember this unit it smelt like gas, there is nothing i can do for you". So once again i call Equity Group and get the rude receptionist who decided to tell me that she spoke with the maintenance guy and he told her that every thing was running fine. I told here that was not true and i haven't been able to do laundry for 3 weeks now. i asked for them to either get someone else out here to look at it and fix it or we need a new washer/dryer. The lady then told me that i will have to pay for someone else to look at it or i am welcome to move out. I hope that this helps future customers looking into Equity Group and run for the hills. Thank you for your time. read more

5+Stars!! Definitely recommend them, I been with them for the past 3 years and have had no issues with them. The couple times ive needed them to come out to my home its always very prompt and the communication is great.The staff is awesome, Catalina and Crystal are the "go to" girls :) very professional, polite, great customer service over all! Thank You! read more

If you are looking to rent or for a property management service this is the one stop shop. They take care of your property and are very prompt to your needs. We have had nothing but good results with our property and hope they continue the great service to our community. read more

If I could give this place 0 stars I would! This place is crooked as heck! They kept my whole deposit ($1495) for cleaning carpet and painting walls what they can't charge for. We didn't put any holes in the walls nor did we mess up any carpet. They refused us a pre move out inspection and told us to have carpets cleaned and provide a receipt of service so they know carpets were done. They told us that the person who did our carpets didn't go a good enough job even though they looked better than when we moved in. During our stay there they did random unnecessary inspections and didn't give us a reason for coming out. We had a MAJOR bug problem when we moved in and refused to take care of it. We also had a rat problem upon move in that only after I called and told Them that the rats were coming into the house and messing up walls they finally had someone come out to kill them. They are so rude in the office when you call about ANYTHING. They may seam friendly when you go talk to them about renting but as soon as you get into a place they show true colors and make your stay at where ever your renting stressful. I would NEVER recommend this company to anyone I know looking to rent. They are rude, unprofessional and they will do anything to keep your whole deposit. They did out yearly lease renewal inspection and told us everything went fine and then strung us along not telling us if they were gonna do another year for a month then finally slapped a 60 day on our door. We were never late on a payment not even once. They are just a really bad company to rent from. read more

Steve and his team have made renting our property easy. They provide us with monthly statements and has his team follow up with any issues that arise. I have been renting my property for 3 plus years with Steve. I would highly recommend the Equity Group for Property Management. read more

Extremely, EXTREMELY rude employees. Sounds silly but best way to describe the employees I encountered had a very "mean girl" mentality, especially from the employees Neldy and Catalina. Unprofessional and unwilling to accommodate. I will do everything in my power to make sure that anyone I know or ever come into contact with in the future never rent from this company again based on my experience with these two employees alone. read more

I had a very good experience renting from Equity for my first time renting from an Agency. I rented from them for about a year and a half before I needed to relocate. They didn't pressure me into resigning a lease after my one year was up, it went to a month to month. During my time renting from them the communication from staff was always professional and responsive through phone calls and emails. They have an online portal which is extremely useful to pay your rent, request maintenance, read and submit documents among other things. When I had maintenance request, it was always taken care of the very next day. I was a little disappointed in the amount of deposit I received back after moving out because I felt I left my apartment cleaner than it was when I moved in and nothing was broken however I did not take move in pictures so I just took that as a learning experience because I think it is common with agencies. read more

Boy these people must get the JOLLYS off trying to evict people and then giving bad recommendation that are not at all true just blatant lies ! I almost got turned down by another company becuz of there lies (CATARINA) for some unknown reason has it in for me and doing her best to put me on the streets at 56 and disabled! This is a warning beware of this company they will scew u any way that can they have no regard for anyone DO NOT CARE ABOUT YOU ! DONT USE THIS RENTAL COMPANY IF YOU DONT WANT TO GET SREWED! read more

Excellent service. Maintenance issues always get fixed within 24-48 hours. Great communication.

Scott Ellis is lazy and arrogant. My mother and I dealt with him during the sale of a house in Visalia. After about a month or so with no Open House, we asked why hasn't there been one and he said that they cost too much. I get that the house wasn't priced very high, but no Open House??? We had to insist that he hold Open Houses for the listing. After two more months with nothing but low offers that he said wouldn't get any better, we more than happy when the contract with him was over! When we refused to sign another 3 month contract with Scott Ellis, he said that he was the best and that we won't find anyone better than him. About two weeks later with our new agent, we accepted an offer for what we wanted. We would never recommend Scott Ellis and the Equity Group to anyone. read more

The equity group is a great company to rent from. They took over the rental property I'm renting and at first it was a scary transition just because I'm still pretty fresh out here in Visalia. However, they've been nothing short of awesome! Easy online payment and whenever I have a maintenance issue they fix the problem right away. The whole maintenance crew is great. I was afraid of having to take time off for them to fix something simple but they accommodated my schedule and fixed the issue. Thanks guys! read more

This company will always take advantage of your wallet and the side of the landlord. This company took my entire deposit (1500) when there was very little clean up to be done. They charged me for items missing that weren't and repairs for things that were already at the property. Considering that in one year the landlord made $18,000 this seems very unprofessional conduct on the part of Equity Group. We had a difficult time getting responses back from the company when we needed help and today we receive a letter that basically gave us the finger on our deposit. STAY AWAY FROM THIS PROPERTY MANAGEMENT GROUP!!! read more

Equity is an amazing company to rent from! And their staff is very helpful and attentive to all my rental needs! Thank you Equity!

I am so impressed with Equity Group. I have been working with them for 10 years now, they manage 2 homes for me. They are very organized, very accessible and prompt taking care of issues. Catalina seems to be the point person who handles a lot of things, she is fantastic. Les is the main guy for taking care of any issues with repair, he is on top of stuff. The owner, Steve Duerre is amazingly accessible for a guy who's company manages over 2000 properties. I am very happy and impressed with equity group. read more

Horrendous Property Managment Company. Extremely difficult to get ahold of anyone. They are VERY irresponsible and do not listen or follow instructions AT ALL. They also are not apologetic in anyway whatsoever for their tremendous incompetence. I would never trust them to manage any property I own. read more

Slumlords. Cleaned out piles of rat feces upon move in. Panels falling of side of house. Mold under sink. No smoke or carbon monoxide detectors. No keys to back door which we had to install locks ourselves. No fence around property which they charged us for repair. No garbage disposal, which they charged us to replace? Cleaning fees were charged although house was cleaner than move in. If you rent from these guys make sure you save a copy of the move in report, attach pictures of any damage and have a good tenant rights attorney. Too much hassle. read more

Worst rental company in Visalia. They don't care about tenants or properties. Things that could have easily been fixed the first time, took several times if at all. When you finally get tired of constantly having to call for the same repair repeatedly and ask them if it might be better to just replace the item, they give you a vacate notice, then fabricate repair they had completed. read more

People were all great and nice until I moved in and had to deal with a man named Les watch out for him he will do the least he has to. I had an acual repair man had to come in one time he said that he did a job for equity group before and equity group charged the owner over double what the acual repair was cause the repair man knew the owner... Thats why the owners dont want to fix anything cause equity group is marking up the repairs. read more

Sergio is the Best maintenance person, he is knowledgeable in ALL aspects of repair. Quick, reliable and courteous!

Great place to rent from. They have an awesome maintenance team, any issues that occur they respond in a timely manner and very professional. I've been with a variety of property management companies and hands down Equity is the best! read more

Renter be ware! Make sure you want to live at their rentals as my daughter changed her mind as she quit her job and they kept $440.00 of her $1,200.00 deposit. She gave a deposit on 9/17/2017 and by 9/29/2017 she had quit her job and had to re-locate to Fresno Ca. so she couldn't live at the rental she was to move in on 10/01/2017. They claimed they needed the money to advertise but I looked at their site and they had the identical rental advertised already. So they had two rentals the same and if they hadn't rented the second one then why all the cost of $440.00. I will make sure my daughter and any of her friends never use this company to get a rental in the future. I have a rental in Fresno and I have never kept a deposit if the renters decide not to move in and $440.00 is astronomical!! Never use them!! read more

I have been renting a home for 2 years now with Equity Group. Anytime I have had any kind of Plumbing or home repairs they have sent a maintenance repair person within 24 hours. If you're looking for an apartment, a home or a duplex.I highly recommend this property management for your own peace of mind. read more

This company does false advertising. These individuals that say they care about their tenants and make sure they are happy with the living situation is a bunch of crock! They try to reel you in just so you will rent from them and once you rent from this company they treat you like garbage. When tenants file a complaint, it gets disregarded and they will end up raising your rent knowing it's the companies fault. Equity group makes their money by scamming their tenants and they do this by not fixing the important fixtures in the home. The individuals that work for equity group are extremely rude and are very unorganized. They will tell their tenants anything they want to hear just to get them off their back. This company and their workers need improvements on their work ethic. Equity group just needs to be under new management so that these tenants get the proper satisfaction they deserve when renting from them. read more

This rental company is the worst. My son and his wife have rented from them for 3 years and have a major roach infestation. They're in everything! Fridge, freezer, they crawl on my kids while they're asleep. They have both gone to the ER for asthma and respiratory illnesses they never had before. They have repeatedly asked the landlord to spray...the landlords reply "start naming the bugs". I have the name of the employee who told my son this, but I'm saving that info for the housing authority and news stations I intend on contacting ASAP. There are other issues too, holes in the ceiling where the upstairs neighbors can easily see through when my son showers. Leaky hot water causing an outrageous gas bill. None of these problems have been fixed! In 3 years of living there! These people better be prepared for war, because I have an attorney ready. read more

Consumer Beware!! Think twice they don't care about you. All they want is your money. Say good bye to your deposit. Don't make the same mistake I did. read more

Not at all happy with their services! Advise to use other property management companies in town. They received rents from my tenants and was depositing money into an account that I was not familiar with. When asked the reason why for I was the person who was paying all bills pertaining to these properties, they refused to talk to me. I finally had to threaten Equity with a legal letter. As co-owner of several rentals, my experience with them was a complete nightmare. read more

I have been renting from Equity Group for over 1 year. Catalina was great with the application process. Upon move-in I had a family issue that required me to leave the premises temporarily. During this time, family members of mine were occupying the unit. The only complaint I have is with the onsite manager at the complex I rent from. Jennifer. prior to leaving my apartment I notified Jennifer that I would have family staying there temporarily. at first, she said that was fine. I went to the extent to add my siblings onto my lease as tenants. when they moved in, Jennifer called me to let me know my siblings could not live there despite the fact that they were listed as tenants. She went on a rant telling me that she knew nothing of theses tenants that looked like "Thugs" and what if they were "Drug dealers" . This was the first time I called down to equity group to make a complaint. Crystal handled it well. Because of this experience I refuse to work with Jenn. mostly because I refuse to associate with people of little etiquette. The onsite manager Jennifer has a sister and her mother that live at the complex, with that being said, you have neighborhood watch.... :) I'm sure a few friends of hers live there as well. my second experience with Jenn was her serving me a 3 day notice for rent that had been paid. during this experience she knocked on my door, once i opened it she told me "here, pay your rent" and handed me a 3 day notice. I stopped her to let her know my rent had been paid, she questioned when and where. once I gave her the information she was inquiring about she instructed me to disregard the notice yet still applied a fee to my next months rent. I didn't call to complain about this incident as I understand miscommunication happens. my 3rd encounter with Jenn was on a weekday just after 8pm. while washing dishes and playing music on a small bluetooth speaker, she knocked on my door to ask me to turn the music down. the first time she knocked I didn't stop what i was doing to answer my door as I was expecting guest and they usually welcome themselves in. She knocked a second time. this time I stopped what i was doing and opened the door. as soon as she saw me she told me to turn off my music. "I told you when you got this place that we like it quiet here. you need to turn off your music. That is the problem with you people" I was a bit confused. the music wasn't loud, oh yes and my windows were open too (just in case she could hear the music outside) to this day, I am still trying to understand what people she was talking about. she went on to say that she has had complaints that I stay up and party all weekend long until 4 am. I had to interrupt her and ask when this party took place as I usually am not home on weekends and if this were so, WHY WEREN'T THE POLICE CALLED? I mean seriously, the cops show up to the complex a few times a month for people that are fighting or stealing (I have had a motorcycle bike stolen from this complex) another thing I want to mention is that the contract curfew is 9pm. When Jenn was knocking on my door at 8pm is beyond me. It must be personal? This time I did call equity group to make yet another complaint. Jennifer is seriously bad for business. This is the only reason I am giving them a 4 star. BECAUSE OF JENNIFER. Since then, I have applied for other homes with the company. the company is GREAT, this particular onsite manger is not. If you have any problems; Catalina, Crystal, Erica and or STEVE will take care of it. read more

I was rejected because of a foreclosure in my past. When I tried to explain the circumstances of the foreclosure, the agent would not listen and made it clear she thought I was not telling the truth. The truth, close minded, rude person follows: Eleven years into a good marriage, I was knocked on my bottom when my husband began having an affair. After giving him a chance, he continued with the affair. I told him I was leaving and he hit me. Leaving my home became a necessary when my health and that of our daughter's were put at risk. He called our daughter while she was in school and told her he was going to kill himself. Then he hung up and wouldn't answer her calls. The police let him go even though he was obviously drunk and they were going to arrest me until our daughter confirmed that he had called her threatening suicide. That night, we ran away to live with my parents. See, his girlfriend had a gun and a license to carry it concealed. My daughter told me they were going to kill me. I had to leave. I left with nothing because he had been taking our money and giving it to his girlfriend. I had only the clothes on my back and my daughter. I could not go back nor could I afford a lawyer. My parents, with whom we stayed, did not have the means to pay for another house in a different state or my car. My house foreclosed and there was not a thing I could do because it was 2008 and the recession was reaching depression numbers. We were upside down on the mortgage and it went into foreclosure. My story takes just a few seconds to read and less for me to speak. I will never use the Equity Group, recommend them, or say one nice thing about them. One bad experience quickly spreads to five friends who then spread it to 25 of their friends, who spread it to.... Bad business being rude to people seeing as its people that keep you in business. read more

I lived in a rental managed by a private owner for over 2 years and never had any issues. When something needed to be fixed it was fixed. My landlord unexpectedly passed away, and his daughters took over the property. Unfortunately, they decided to place it with Equity Group. No one ever entered the property from Equity Group or the new owners once my landlord passed away.I never had any contract or there was never a walk through done, nothing!!! They did a horrible job as the property management, all they cared about was collecting rent, not making sure the property was taken care of. There was a huge oak tree in the front yard that was so overgrown the huge branches were literally laying on the roof. I had contacted them multiple times and they never sent anyone out. Finally, I contacted the owner and let them know their roof was being damaged and they came out themselves with a crew and cut back the tree. For years I dealt with the heater not working during the winter and the AC not working in the summer. My electric bill would be over $600 and yet the house would never cool below 85 degrees, repeatedly I would call and the issues were never fixed. Finally, after 6 years I decided the house was no longer suitable for my children and I moved out. I never heard anything from Equity Group after I moved, until about 8 months later when I checked my credit report and saw they had me in collections for over $3500. i was not expecting my deposit back after living there for over 6 years, but to this day I have never received anything stating what these charges supposedly are for. I do not suggest going through Equity Group as a home owner or as a renter. I have rented for over 15 years and never had any issues until Equity Group took over the property. read more

Absolutely horrible customer service. Waited 2 1/2 business days to get a call back on our completed online application which we paid $60 for. After waiting with no word on the status for another 5 business days we called and left 2 different reps messages.  Phone call was finally returned 2 days later as we were approved for the house. The rep was rude and very eager to get off the phone in every encounter we had with her. She refused to meet us after 5pm during the week or over the weekend to sign paperwork as we lived 90 minutes away. Told us she would see what she could do and get back to us as far as an alternative option. We never heard back from the rep. She completely blew us off! This was by far the worst encounter with a property management company we have ever had. We have both great rental history and credit. We were looking for a rental before living in the area and purchasing. Unbelievable and this experience cost us time and money. The company motto states treating you as family... Lookout! read more

This property management company needs a course in how to treat the customer. Yes, people who rent your properties or fill out applications are your customers. They are bringing money into your company and yet they are so rude its unbelievable. I filled out an application for an apartment. I did not know that there was a problem on my credit report from my ex-husband. I tried to explain to them that I had no idea that it was there. I was basically called a liar and told they would never rent to me despite having an excellent rental history of paying on time for the last 20 years. How dare they call me a liar. they know nothing about me or the situation and though I have proof on my side, they still refused to consider anything. Their tone was rude and demeaning. In hind sight I'm glad I didn't rent from them. I don't want one penny of my hard earned money to go to these people. I will be telling as many people as possible not to use them. Maybe if they lose a little business they will reconsider how they treat people. Remember, its the tenants that put money in your pocket, so keep kissing the owners of the properties ass and treating your tenant's like shit. Without the tenants. you would be nothing. read more