Dr Lori Gibson helped us put our cat of 18 years down, and we can't say nicer things about how she…read morehandled this process. She was absolutely wonderful in terms of explaining what would happen, being so compassionate and soft spoken about the whole situation. We couldn't have been more grateful that she was the one who helped us!

In a perfect world, I would hope that no one would need to avail themselves of their service and…read moreour beloved animals would live with us forever. When that is no longer the case and tough decisions need to be made, we had an excellent experience with Compassionate Care to say goodbye to our pup. Let me start by saying that every administrative and customer service interaction was timely, clear, and concise. The last thing you want in this situation are delays and confusion. Once I reached out through the contact link on their website, the email response with details about their different services happened within 10 minutes. An intake call to make arrangements for a euthanasia visit at our home was answered by a human and only took a few minutes. They recommend making a reservation 48-hours in advance, but we were put on a wait-list and we moved up our reservation when things opened up. I appreciate that you can reschedule (with four hours advance notice) as well. They have a variety of services, Eco-friendly cremation, and memorial pieces. Everything was arranged in advance, including payment through their web portal, so when the vet arrived for the appointment it was all about our boy and his (and our) comfort. Dr. Wilson clearly walked us through the process, gave us time to say goodbye, provided options, and was a wonderful partner in the process. Cremation is done at a facility in N. Portland, but they have the option of picking up the cremains in Oregon City which was more convenient for us. Having gone through this experience with another pet where we took them to the vet's office, I would highly recommend this option for the pet's comfort. It just felt better saying goodbye in a familiar space surrounded by love.

I have a fancy bear hamster who has a large growth on her cheek that popped up out of nowhere. I…read morecalled them yesterday morning and they were able to fit me in at 1:50pm the same day. That was a good first impression and I had high hopes for the appointment. Also, there's not many exotic vets in this area, so I was very pleased that they were available. I showed up five minutes early, checked in and was immediately escorted to an exam room. The assistant was friendly and polite, I answered a few standard questions about my hamster and then I waited in the exam room for 20 minutes before the vet showed up. I was the only person in the waiting room when I got there so I found that a little odd. She did a quick examination (less than five minutes) and said that the growth looks infected, but she wasn't sure what exactly was in the mass (could be old food and/or bedding or possibly a cyst). She immediately said that my hamster needs surgery and there was a vet available who could do the surgery that afternoon. She told me about the risks of anesthesia, which I appreciated. Then she said I could wait in the waiting room while she prepares the cost estimate, which she would give to me right away. It was now roughly 2:20pm and I assumed that the paperwork for the cost estimate wouldn't take more than 15 minutes. At that point there were several people with their pets (cats and dogs) in the waiting room and they were all seen and went home before that vet ever came out of the back to show me the cost estimate. I felt frustrated (and so did my hamster who kept chewing on her carrier) so I asked one of the receptionists how much longer it would take (it was now around 3:00pm--I had been waiting 40 minutes just for the cost estimate). She went to the back, immediately came back and told me that the vet will be out in a minute. Sure enough, the vet came out a minute later, seemed flustered and gave some excuse about how "there's a lot going on in the back". She gave me the cost estimate, which was between $500 and $800. Well, I'm sorry, but that's out of my price range. I let her know I'd think about it, she tried to talk me into it for a few minutes, realized that I wasn't going to give in and then a whole new option suddenly came up--she could give me antibiotics and pain medication for my hamster instead. Wait--what?? A whole other option?! Why wasn't I told this during the exam? Hmm...wait a minute...pain meds and antiobiotics only cost around $65 dollars total so I'm thinking there was an ulterior motive to only mention the surgery at first? Sure, the medication might not fix my hamster's health issue, but I should have at least been told about this option from the start. Anyway, I still had to wait another 20 or 25 minutes for the medication, which meant I was there for a total of two hours (unlike the cat and dog owners who were in and out in less than 30 minutes). I wonder how long it would have taken the vet to come out to show me the cost estimate if I hadn't complained and I wonder how long I would have had to wait if I had gone ahead with the surgery :-/ In a nutshell, they seemed great for cat and dog owners, not so much for hamster owners and possibly other exotic pet owners.

Extremely disappointing experience. The customer service was poor. We felt shamed and judged simply…read morefor asking questions and declining certain medications, as though being cautious or facing financial limitations made us bad pet owners. Communication was lacking, phone calls were not returned, and we were never able to speak directly with a doctor regarding our pet's lab work or care plan. What was especially concerning was that much of the information we were given turned out to be inconsistent and inaccurate after seeking a second opinion elsewhere. During an already stressful situation, the lack of compassion, professionalism, and clear communication made things significantly worse. Having worked in a veterinary clinic myself for years, I understand how thoughtful, patient-centered care should look. Unfortunately, this clinic did not provide that experience.

Fantastic staff. Very professional, courteous, friendly, passionate and honest. Was treated with…read morerespect, felt my needs and concerns. Worked with me and gave me options.Dr. Ball and her tech were fantastic. Felt very positive walking out with my dog.

On a recommendation from a friend we decided to make the switch to cascade summit animal hospital…read morefor our primary vet. I was shocked that they were able to get us in so quickly. With all of our previous vets we had emergent issues that would have required us to either pay an emergency vet or wait weeks. All of the staff were friendly and helpful and judge free. They manage a lot of care on the app. The app is great for vaccine and flea med reminders as well as communicating with your care team for questions. I feel like with other vets they won't answer questions over the phone even simple ones without an appointment. Price point is high- but they have to run a business I'm sure the cost of running a clinic like this is steep as well. A little more price transparency would be good.

I am fortunate to know Dr. Jester as both a colleague and a client. She is that wonderful…read morecombination of compassionate, down-to-earth, and intelligent. I recently began to bring my 9 year old dog, Raisin, to Dr. Jester for regular acupuncture treatments. I want to keep her as comfortable as possible as she ages. After just a couple of sessions, the change in Raisin's quality and speed of movement are apparent. She even played on the beach for much longer than she has in years! Having Raisin be assessed and treated by Dr. Jester on a regular basis is such an important part of our plan keep her healthy and happy for as long as possible. Having the opportunity to fine-tune that plan with Dr. Jester's ongoing input is invaluable!

Mango's second visit today at Natural Healing Veterinary Acupuncture, PC…read more Dr. Jester has been a delight to chat with while Mango gets his treat-ments it's a breath of fresh air having HOUR or longer one-on-one appointments with a veterinarian. If you're a 2.0 pet parent, looking for answers and a more detailed holistic approach to your pets care, look no further! I feel so lucky to have found someone so close to home(brand new location in Milwaukie,OR) that I can refer friends and family to Coming from someone who worked in vet clinics for 16yrs, I can't emphasize enough how important it is to explore ALL areas of veterinary medicine, not just what's mainstream. ‼Proper pet care should be taught, not told! Please don't wait until your pet is suffering to think, "maybe we'll try acupuncture as a last ditch effort"... your pet could be missing out on some serious healing! https://www.drjester.com/

I wanted to thank everyone who has provided care to my fur babies. All the staff is super friendly,…read morethe facility is always clean, and they do not try to add on services you do not need to do for your pets. Finding a veterinary hospital that you can trust at times can be very tough, but thankfully my babies have only needed to come in for regular visits minus a few visits where I possibly worry too much for my babies but this is when I appreciate the staff telling me that . Or I just feel that my cats just like seeing them. Thank you as always everyone at VCA West Linn! Jeff & Dexter appreciate you lots!

The staff are always extremely nice and supportive. Our dogs are comfortable with Dr Graff. I…read morewould recommend this place without reservations.

The Cat's Meow Cat Clinic is where I go to bring in any strays I take in. I'm not sure if my house…read morehas a sign, or a scent, but we have kitties who literally walk up our driveway and wait for us (or me, more specifically). We had one kit cat come for help during the ice storms. She was skinny, freezing and crying. My poor husband has finally realized that his wife is a crazy animal lady. We brought her in and isolated her in our downstairs bathroom so that we could treat her flea infestation. Big fans of flea bath, capstar and a month long flea treatment. We named her Mira and got her into this clinic. My regular one didn't have openings for a few weeks. They found her micro chip, however we also found that it was never registered. We searched all the lost pet forums, pages and all the apps to no avail. So we got her up to date with shots and back to good health. My friend ended up becoming her furever home. We've found two others since then, the last one just this month we couldn't come back (too long of a schedule out period) but I will say that we've always been pleased with our care here. They've handled our strays with care and compassion, and understanding that these kitties aren't as acclimated to much human attention. I highly recommend this vet.

Like Marisa O (see her review below), our cat KoKo couldn't urinate and was in a lot of pain. And…read moreas she did, we took him to the VCA emergency hospital and then to Dr Henson, who is his regular vet. But we had the exact opposite experience. Long story short, VCA was horrible. We were there for 12 hours and they did nothing but take a blood test and sedate him. We called Dr Henson the next day. She had a full schedule and could have told us to make an appointment for another day, but instead told us that she'd see him that day between appointments. She gassed him to sleep, extracted the urine and sent us home with some morphine. He is much better today and is back to pissing like a racehorse. I will admit that she can be gruff, and to be frank this was off-putting at first. She could use a refresher course on bedside manner (sorry doc, but I calls 'em as I sees 'em) but we have never had a vet who cares more about her patients. That is obvious to the most casual observer. This woman is passionate about cats. If you want someone who gives a damn about your beloved pet, doesn't charge ridiculous fees and try to up-sell you every chance they get,(Cat Care Professionals, those last two points are yours) check your tender little feelings at the door as we did and put your pet's needs first. You won't find anyone better in these here parts. Period.

Love this place. The staff is always super friendly and helpful, and they have such a great…read moreselection of cat food and treats. Been coming here for the last 4 years and always have a good experience.

This is the place to go if you're in need of a specialty pet food. We recently got 3 new Yorkie…read morepuppies and the breeder has recommended Primal, a raw food "paleo" balanced diet. This is the only store in the area that sells Primal and they carry a nice selection of the fresh frozen food. The employees know the products and are very helpful. It's a bit of a drive for me, but worth it.

While it was definitely expensive to make this emergency visit, it was 100% worth it to come to…read morethis location. We literally walked in without an appointment as our Shiba had ingested some cherry laurel berries from a neighbor's tree. She was wobbly and threw up so we knew it was urgent. Dr Harley Johnson and her team were wonderful. She even took extra time to research and confirm we had the right plant and wanted to ensure we didn't take any unnecessary steps or incur any charges we didn't need. I would definitely come back here for any emergency or speciality care!

I, unfortunately, have recently had to put my 2 oldest cats down. These things, of course, happen…read moreover the weekends, etc., when my regular vet is not available. I found the entire staff very supportive and helpful. In both cases, there really wasn't anything to be done, both cats were elderly and sick, and I knew I was bringing them in for the last time. I really appreciated the staff and the vet's care, one cat had end stage renal disease, and the vet was very informative and caring about what his labs meant, etc. They have a very nice room set aside for those who are saying goodbye to their pets. I realize my experience doesn't have anything to do with acute problems in younger animals that may need surgery, etc., but I was impressed with the compassion and with the speed in which they took care of both of my cats when we were experiencing end of life choices.