Early Dec 2022, my daughter was in the middle of a week and a half asthma flair when we ran out of albuterol. We didn't have insurance, so a walk-in clinic/ER was our only option. We walked in and waited for less than 5 minutes before they walked us back to a room and set her up with a breathing treatment. When the treatment was completed and her O2 levels normalized, they sweetly offered snacks and drinks to us. The bedside manner and helpfulness of the entire staff was impressive and memorable. We walked out with blessings and prayers and a Rx to sustain my daughter sufficiently until our insurance would begin in Jan. The professionalism, the tender care, and thoughtfulness the staff of this ER was beyond expectation and crossed into what I've hoped "healthcare" could be. I will continue to recommend them for any emergency. read more

Do NOT go here. One of those scam emergency rooms. I went for a simple xray. Not a single person in the building other than me. When I sat in the waiting patient room for a solid hour waiting for xray results. I felt like they were running up the bill somehow by showing I stayed for an extended time. Come to find out, they are billing $8,000 for a simple xray. Doctor walked in and said I should go see an orthopedic because he sees no problem. 60 seconds and he was gone. $8,000 bill !!!!! DO NOT GO HERE !!!!!!!! read more

I was having the hardest time sleeping doe 72 hours. My mind wouldn't stop. The doctor came in and said we don't give (so sorry I don't know the drug). I wasn't there for that. I needed help that could help me try to go to sleep. She was rude, she didn't care, and let the room. No labs, no exam nothing just mean words. I would not be there if I did t think something was wrong with me. I just stood up and told the nurse I was not staying and leaving. I will never recommend this place. They don't want to see the bigger picture. Pills don't fix everything sometimes coping mechanisms help. I didn't get even a chance to hear that. She has no bed side matter. I will go to Baylor from now on. read more

This place is crooked! They charged me $48,000 (yes thousand) for a two hour evaluation of side pain and IV fluids. I got an itemized statement and I am double charged multiple times. Not only did they bill twice for many procedures, they charged me for things I never had done. Multiple line items were not performed (like an IV push, ketorolac, and more!) And to be billed for supplies not used? You didn't use supplies and I get charged?! There wasn't even a definitive diagnosis other than side pain! I will never visit them again. Of course, I am pursuing this further, but please be aware. My max out of pocket is $4000 and most of that was already met. Their billing makes no sense. I have a hard time getting through to anyone when I call. Their billing customer service or getting anyone outside the hospital on the phone is non-existent. I've sent emails and called multiple time. We also had an awful experience with a nurse and had to request to switch nurses. The nurse started an IV without opening her IV kit and was not prepared. It was horrific. Never again! Very very crooked facility pretending to be Godly. Absolutely heart breaking! read more

TotalCare Emergency Room - Benbrook - Bogus medical billing charges - Emergency Rooms Near Me - Benbrook, Texas

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If could give 0 stars I WOULD don't come here will be paying outrageous prices might as well go to hospital get work done there they bill my insurance paid was 20,883.07 One time read for oximeter not left on patient is $751 one time blood pressure reading $603 Our patient responsibility is $3664.93 if you're trying to find a minor emergency, I do recommend Lake Worth minor emergency go with Dr. Scott or Dr. Hanley they will take care of and give refills read more

TotalCare Emergency Room - Benbrook - Emergency Rooms Near Me - Benbrook, Texas

BUYER BEWARE!!!! I wish there were negative stars!! The prices they charge are INSANE!! $19,000 for treatment for food poisoning!

These are bad actors that take advantage of patients and insurance companies. I too was the recipient of a $10,000 simple covid test. My insurance rep (Cigna) called to talk me through it since they were not covering the entire bill. She said I may own them $6000 and even said it was ridiculous. They actually billed Cigna $100 for a box of gloves! When I called the office to ask about the bill, the woman on the line said, "You don't have to pay the rest. Will bill the insurance company whatever and dismiss the rest." I couldn't believe it. I reported them to the Attorney Generals office. I can't imagine them doing the right thing in other areas either. read more

DO NOT COME HERE!! This place is the worst. My mom came here because of blood pressure issues, and all they cared about was how much they could charge her. My dad is a Veteran and they both have tri-care. The staff there didn't care about their insurance and said it would cost them $5K out of pocket just to see her. They finally left and went to the ER. Once again, DO NOT COME HERE!! read more

Went here for a Covid test, NO OTHER REASON but a Covid test. They have charged my insurance $10,000, and currently, I apparently owe them $3,000 for the covid test. Be aware. I had a second test done at CareNow and did not receive a bill like this as all. Same test. Same process. https://www.nbcdfw.com/news/nbc-5-responds/nbc-5-responds-how-does-a-50-covid-19-test-cost-insurance-more-than-10000/2457945/ read more

TotalCare Emergency Room - Benbrook - https://www.nbcdfw.com/news/nbc-5-responds/nbc-5-responds-how-does-a-50-covid-19-test-cost-insurance-more-than-10000/2457945/ - Emergency Rooms Near Me - Benbrook, Texas

This is by far the nicest emergency room I have ever seen. Every room was exceptionally clean. The staff was over and beyond helpful. Everyone was so kind and caring. This is a great addition to Benbrook! Wish I could give more than 5 stars! read more

Not only are they rude, when you ask for YOUR records ( although it's the law!) they refuse 4 documented requests . Oh but the lady who " is head of that patient experience " let me know real fast not to request a 6 time. Last year I almost died from a 75cc blood clot in right arm. I was begged not to sue and she would make sure this type of issue would never happen again.. ok I didn't say who I was. Post mva I needed my itemized statement. Unbelievably rude. So I told them who I was.. nothing!? I went through hell over that clot. It's not too late to sue. read more

I received a Covid test last June 28th, paid my $50 co-pay, got the test, everyone was great at the clinic, no complaints there. Four weeks later, I still had not received my test results. Was ticked off that they took so long, but was negative so it was not that big of a deal. Fast forward to a few days ago when I got an appeal letter from my insurance company. They charged my insurance company $10,312. For nothing but a Covid test. These people are committing insurance fraud and price gouging! Particularly when if I would have cash paid, it would have been $150! Be warned, this place is the reason health care costs are so high! read more

Complete fraud. Went in for a antibody covid 19 test. 10k later and I was in and out in 20 minutes. Please don't use these people that are frauds who are ripping off our healthcare system. I hope they end up in jail and have to pay back the millions they stole during a pandemic. At most a test would cost 500$ and that's very expensive. Not 10 thousand dollars. I know I'm not the only one who has had this problem. If those at total care would like to respond please explain your fraudulent activities. I will be reporting y'all to the Attorney Generals office and the Texas Healthcare commission. Enjoy prison read more

TotalCare Emergency Room - Benbrook - Emergency Rooms Near Me - Benbrook, Texas

They've been on the local news for billing insurance for $10,000 in excess of actual costs provided. I brought my daughter here for a cold like symptoms out of fear of COVID. Her test was negative thankfully from another location but this place misdiagnosed her and for no lab or X-ray, over 5 grand on the bill. The positive reviews are paid and friends/family of employees. STAY AWAY!!!! read more

Every one was was so attentive and great. I love this place. It's my go to when I can't get in to see my regular doctor. I'm always extremely satisfied with the care I receive here! read more

This is my third visit to TotalCare. Every visit has been outstanding. The staff have been friendly and caring. Everything was quick and SAFE! read more

BEWARE: We called ahead on 2/4/22 (the iciest day of the year) when my teenage son got a HEAD INJURY and were told they were open and ready for us since we had insurance. When we arrived, the receptionist rejected us because our Cigna PPO insurance has a multi pay in the fine print on the back of the card. We had just used the same card a few weeks before at this very location for my husband, so apparently their policies change mid-month and the details are not publicly posted on the web or front door. There was zero compassion. Zero help. We will never go back or recommend. read more

I am "one of those " who fortunately rarely has to go to the doctor. I have found recently that I had to get care quickly. I went to the Total Care ER in Benbrook, recently. The staff was extremely courteous and the caregiving was excellent. They have streamlined the processing so the wait is not long at all. I highly recommend this clinic. read more

Total Care was so friendly and helpful when I went to get a Covid test. The nurse fully explained what tests would take place and the process, and was very kind and patient. The doctor exhibited the same kindness and helpfulness. I had results within 15 minutes, and the follow up test within 24 hours. And, the doctor texted to make sure my experience was satisfactory. At a time when people are scared of Covid, the entire staff there worked to ease anxieties and see the patient as a person, not as something potential to fear. It was a great experience for a somewhat anxious circumstance. I would highly recommend. (I did have to wait--they told me it was a 2.5 hour wait, but they saw me in under 2 hours--it was worth the wait for the level of care!) read more

3 minutes ago I took my partner to this ER due to chest pain the Dr on staff that day was absolutely the worst experience I have ever encountered! He did not run any test and came into the room and told her that she was having a panic attack and that nothing was wrong with her heart. He yelled at her, would not let her family back into her room and was completely disrespectful! I called to talk with a supervisor and was told they would call me back and they never did. After seeing a cardiologist days later, come to find out the are multiple issues going on with her heart. DO NOT GO TO THIS ER read more

How in the world can you all charge over $47,000 for a Covid test??!! Life is stressful enough right now! And you put your religious information in your discharge packet? Wow! read more

Went to this place last June with some trash in my eye from weed eating the day before. I was there less than an hour total and the staff were very personable. But! That is were it ends! They put a couple of deading drops in my eyes and a drop of dye turned the lights out removed the the trash and done gave me a script for antibiotics in someone else's name I found out when I tried to fill it a few minutes later. I thought it was a good experience until I received the bill my insurance company had denied for $ 11328.00 omg!! Nope that is not a typo that was what they charged or let's say tried to charge my insurance. My insurance ended up paying about $3600 which is still way to high. They are complete and utter crooks out to take you and your insurance for the max amount of money!!Thus is what's wrong with health care today and why we can't afford it!! I called channel 4 news about the incident but they did not return my call too bad!! Just saw the NBC expo on this place the other night seems they like the 11 thousand dollar bills they send them to everyone.. BEWARE DONT GO HERE!! read more

If I could give 0 stars I would. I went for a suture and all they did was stitch it, I went in again so they could check it since it looked infected and they said nothing was wrong only to come back 3 months later because there was still glass inside and wasn't healing and on top of that they were going to charge me more so I left and went somewhere else! Trust me this clinic doesn't care about your health, they only try to get your money. read more

Went in with severe ear pain and they took care of me immediately! All the staff was extremely attentive, nice, and transparent. Would highly recommend to anyone in need of good, immediate treatment. Additionally, the building is new, clean, and beautiful. read more

Our family has been to this emergency room three times. Amazing staff. Dr's have great bed side manor. The best care we have ever received at an ER. Oh yeah, and refreshments and small snacks are on the house. What a nice touch. Liked it so well that I now see one of the ER Dr's as my PCP. Literally, no waiting to get back to see a Dr. read more

Staff was great. Wait was expected during given circumstances and time. We were there for testing and got what we needed done.

This group provides the best healthcare out there!! Their core values are evident and those values make there service supERb! #ImABeliever

The front desk girls are precious and my Covid test process was very easy! The nurses who took my test and who gave me my results were both super nice as well. They were very informative and the process was quick. It's expensive with no insurance, but I still definitely recommend! read more

I was very sick on my Birthday. It was on a Sunday and I was in bed from Friday until Sunday when I felt a bit better. Saw the nasty white spots at the back of my throat and I was not going to wait until Monday to see my regular PA at Total Care in Crowley. Before I got my paperwork finished, I was in the back and was getting taken care of. The Dr. on call was my son's Dr. when he was younger. Good to see a familiar face and as usual the staff was great. The hospital was beautiful and very clean. Thanks Dr. W. Congrats on being a new father as well! read more

Great service. I tested positive for covid and have had to go back several times to be retested and the staff has been great. They even remembered me! read more

Total Rip-Off. Very very sneaky.. do not get tested for Covid here unless you want to pay the copay and then be billed for an emergency room visit as well. When I called i was told there would only be a $50 copay. I didn't see until i arrived, on a small sign it said you'd be billed for an ER visit plus paying the copay - i had already filled out the forms when i saw the sign so i asked about it and they said my insurance would be billed for the visit, when i asked she told me i would be billed for everything they used and did but couldn't tell me how much it would be. I left and did not get tested here because why pay that much when there are places that do it for free ?? They were not going to tell me about the extra billing - and the women working were not helpful or nice... we came in to get tested and she didn't even have her mask on correctly. read more

I went in for a severe migraine. I don't have insurance, but had to get relief immediately. Before I had time to finish my paperwork, I was taken to a room and made comfortable by Dr. Cimino, Justin, and Mark. Everything was explained thoroughly including pricing, total transparency. It's an ER, so I expected a huge bill, and was VERY surprised when it came time to pay, HIGHLY recommend. The professionslism, pricing and care you receive is excellent! read more

TotalCare Benbrook ER SAVED my Mother's life! She was experiencing heart problems and my Dad was planning on taking her to Harris Downtown but literally, Jesus took the wheel and sent him to the Benbrook location as it was just down the road from them. My Mom was rushed back and a team of 4-5 people worked on her and literally brought her back to life! They then assisted in getting her transported to Harris. My Dad went back in to pay the bill and everyone knew exactly who he was and they all hugged him and sat down and talked to him for a while to discuss how Mom was doing, etc. He wanted to let them get back to work but wanted to pay his bill. He was told he didn't owe anything!!! WHAT??? In this day and age? They were just so thrilled she made it and said their "payment" was bringing her in to visit once she was better. Of course, me and my Dad were both crying as he told me this story! Welcome to Benbrook and God Bless You! I just wish you offered Primary Care services as I would your next patient. read more

This was a great place. went in with a cut that needed stitches (stupid me) that would not stop bleeding, and since it was on the end my thumb in a circular pattern and a chunk taken out, it wasn't an easy thing to close. The Dr there was very professional, personable, and he accommodated me well in the situation. (asked which music I wanted, took my mind off while he worked etc.) I would recommend them if you have an emergency because they know their stuff and can help you out. They also seem to be fully stocked and staffed with things you do not find at one of those 24-hour emergency clinics like care now. The only thing is (and they don't hide it when you get there) they are a fully stocked er, which means that they will cost a bit more than a Carenow, but not as much as a hospital er. I didn't have to wait once I got in. The nurse also was just as personable, professional and knowledgeable with his skills just as the doctor was with his. The rest of the staff was the same. this was the benbrook texas location read more