If I can put zero stars I would the doctor didn't even see my mom ! It was an assistant and she saw her for only 5 minutes [[HIGHLIGHT]]They were rude and didn't help at all[[ENDHIGHLIGHT]] All they did was see them for less then 5 min!! I am calling their insurance so that this clinic doesn't get the payout for this visit because it was so pointless and didn't care about my mom's needs!!!!!! read more

It is the worst clinic for treating stomach diseases. [[HIGHLIGHT]]Today I met a doctor's assistant who doesn't understand anything and has no information.[[ENDHIGHLIGHT]] I do not advise anyone to go to this clinic. read more

[[HIGHLIGHT]]They never return calls it's been months 6-8months with a referral.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I had to contact my Dr to tell her they haven't gotten back to me at all.[[ENDHIGHLIGHT]]. when they finally do schedule an appointment they are late. I don't think I want my hands with this kind of treatment or professionalism. Now reading these rating shows a lot. From the staff to the dr. Nope. I decided not to deal with this. The whole office is such a shame at this point, but as a Dr... idk why he's one with at this point. This type of care should be looked at closely by corporate read more

Good quality care, good location too, it's local in Chula Vista. [[HIGHLIGHT]]Thank you Andrea for your attention![[ENDHIGHLIGHT]]

Uhm there is absolutely no street parking or patient parking except for the disability parking in the back, which is super hard to access and pull out of. Such a ridiculous location. I'm not sure why I drove all the way over here but I'm gonna have to cancel my appointment because the convenience of this location is ridiculous read more

I was thoroughly impressed with this clinic. [[HIGHLIGHT]]The front desk staff were exceptionally welcoming and kind, creating a warm and inviting atmosphere.[[ENDHIGHLIGHT]] I would highly recommend this clinic to anyone seeking quality care. read more

[[HIGHLIGHT]]Tuve una muy buena experience. Especialmente con la asistente de el Doctor. Dafne, me iso sentir agusto, me tuvo mucha paciencia y me explico todo muy bien[[ENDHIGHLIGHT]]. read more

Dr. Alayo is the best. The office staff was friendly and efficient, and I didn't have to wait long to see the doctor. He took the time to listen to my concerns and he thoroughly explained the diagnosis and treatment plan. On the day of my procedure, the staff at Scripps CV hospital was very comforting! I would recommend my family! read more

I've known Dr Alayo for a while now and he has followed me closely. I have been able to see him as quickly as I've needed, which means as soon as I report any symptoms they are taken care of by the end of the week . Dr Alayo listens to what I have to say, which is real important to me. The office staff does their job and in a timely manner. I was assigned to have my procedure at Scripps and they are the best!!! read more

If there were 0 stars, I would have selected that option. This is absolutely THE worst medical office I've ever been to. From scheduling, to the front desk staff, to the ridiculous wait, to scheduling multiple doc appointments 2-4 weeks post procedure to review results, this place is a nightmare. [[HIGHLIGHT]]When I first came in, the staff thought I was scheduled for a colonoscopy, but it was an endoscopy.[[ENDHIGHLIGHT]] I waited over an hour and thirty minutes to be seen. [[HIGHLIGHT]]I scheduled an appointment with my doc weeks later and they did not send my results, so I called them, filled out a consent form and made another appointment 2 weeks after the first.[[ENDHIGHLIGHT]] My doctor then told me they still had not received the results, so they called Dr. Alayo's office and we're told the fax was down and I'd have to go pick up my results in person. How has the office been functioning for 3 weeKs without a working fax?! STAY FAR AWAY FROM THIS PLACE! They lack any sort of professionalism and do not care about their patients whatsoever. read more

Not really sure how to put this review in a nice way. But I would like to say his staff members are very lazy and somehow disrespectful to my family when we were booking an appointment with Dr. Alayo Erick for my parents' colonoscopy. We called in to have our appointments booked, and the staff asked me to send the pictures of insurance cards to them. They waited until the last minute to call AGAIN in order to ask for my parents' proof of insurance. The conservation was going fine, and I assumed that they could listen to my English with no problem. I think they pretend not to hear my pronunciation clearly and hung up on me! I called in again THREE times and even left a voice message. They NEVER called me back. The moment they could talk to me on the phone for the fourth time, they HUNG UP again on me. Wayyy too disrespectful. Not even an apology from them. Isn't the word Health Net sounding so difficult for you to understand? Or just you refused to help other elderly patients who want to have their first colonoscopy? I work in healthcare too, and these staff members should not be hired for their attitude and laziness. I say it. Lazy and not really interested in helping patients. Just my two cent. read more

I had a great experience with Dr. Alayo and his entire staff. They made the whole process very easy and smooth. I can tell they really care about the patients needs and well being, which is important to me when finding a good provider. I will definitely come back for another procedure! read more

This office is not just incompetent but also engages in insurance fraud. Earlier this year I scheduled a phone appointment with who I was told would be Dr. Alayo but instead spoke with a "staff member" who didn't try to hide the fact that she was trying to get me off the phone not even 10 minutes into the call because she had "other patients to get to". Did not provide any medical advice or tell me anything I didn't already know - I scheduled the phone appointment with a doctor because I needed to speak with a doctor. Despite this, in an attempt to spare myself from the hassle of having to change doctors I tried making another appointment. Over the course of a month I tried calling their office close to 10 times before giving up, no one ever answered or returned voicemails. Needless to say, after that I had no choice but to change doctors. To add insult to injury, months later I received an invoice from insurance notifying me that the office billed them $230 for a 30-45 minute in person visit that never happened (not even scheduled, they completely made it up) in addition $27 for the 10 minute phone call which wasn't billable since I didn't speak with anyone qualified to provide medical advice. Straight up crooks. read more

Erick Alayo, MD - Fraudulent insurance billing - Gastroenterologist Near Me - Chula Vista, California

I would like to recognize Dr. Alayo and his professional staff at the Alfa Surgery Center. They definitely made what would seem like a would be an embarrassing experience comfortable. The office was really good in explaining what to expect the day of the service. When I arrived the day for the procedure the office was clean. Dr. Alayo was great and handled everything really quickly and painlessly. Great job everyone! read more

Excellent care, Dr. Alayo staff are helpful and professional, waiting time is not bad, I been seeing Dr. Alayo for all my GI problems I feel better with his care and treatment plan. read more

I went to him for because I had a positive on a Colonguard test, made appointment, went waited, and waited finally saw a lady and she ask why I was there, told her, she sent me across the hall they scheduled me 4 months out and gave me a wrong datre had to call because it was a Sunday they scheduled me. I did not see a Dr. at all and I cancelled because it was too far out to wait..They did not bill my Insurance and sent me a bill for 380.00 , I called there billing office and gave her my insurance information, which they had been given at time of visit..Office staff is not good, who ever I saw was a joke and they Billed Medicare and got paid which was a total ripoff by a Dr. DO NOT GO TO THIS DR. NOT GOOD AT ALL..JUST AFTER MONEY.and does not use Scripps he has his own operation clinic in Chula Vista, not at Hospital.. read more

I recently had a follow up appt with Dr. Alayo and his staff was very friendly and helpful. Elizabeth answered all my questions and made me feel very comfortable. I highly recommend Dr Alayo and his staff!! read more

DO NOT GO HERE. It makes sense why they have 1 star on here. Two days before my colonoscopy the hospital called saying that the insurance wasn't authorized... who's job is that to check?? Oh yeah the doctors fault. I guess the insurance had been approved but had expired and the doctor forgot or didn't check to see if it was still valid before my procedure. On top of that my insurance didn't even cover the hospital that he scheduled me to go too. So I lost the procedure appointment which took months to get. I had another procedure but canceled because I didn't want the same thing to happen again. So unprofessional and careless, they just wasted my time and money. read more

Doctor Alayo does not provide good service to his patients. I was having major stomach issues and he had me go through a stomach emptying procedure to identify the problem. I went through it and the results indicated I had gastroparesis. I made a follow up appointment at his office thinking I would see the doctor and when I arrived they told me he does not see patients anymore. Instead I was directed to a nurse practioneer who had no clue as to what was wrong with me. A total waste of my time and now I am searching for a doctor who is willing to help me. read more

This doctor preys on senior citizens. He is running a colonoscopy factory. STAY AWAY. I was passed off to so many assistants I didn't know who was in the procedure room at Alfa Surgery Center. I forced him to introduce himself. Our medical system at it's worst. read more

My appointment was at 9:30 and it's 10:06 and I'm finally in a room. I know if I was late, I would get charged for missing my appointment. If it's a over booked issue then, that's an internal issue. read more

I went here for an upper gi no one ever answers the phone when you call and you leave a detailed message and no one will call you back don't waste your time or money on this guy!!!!! read more

First of all I wasn't even a patient here but I would not recommend this place to anyone. My mom had an appointment here and I decided to come with her. She made a comment to me before we got here and she said, "We're just going to go and waste our time. They take forever to see me. I wait a long time all the time." Sure enough. Her appointment was at 1:45pm . At 2: 18 pm I had her ask the front desk about what time she was going to be seen since so much time had passed without an ETA. The clerk replied "oh it's like that in this office. When the other patient is done we will have you go in. Some patient's have complex issues so it takes time". To this my mom replied, I understand but my appointment was at 1:45. The clerk said we can reschedule if you would like. That was absolutely unacceptable. That was not the first time it happened to my mom and I am sure she is not the the only one who experiences that. The answer she got from the front desk clerk is not an answer. We went into an actual room until 2:22pm and waited again for another 7 min. The Dr. Who saw her was very unprofessional, she was bothered when I asked her questions about my mom's health and the plan of care. By no means was I questioning her recommendations, I simply wanted to understand what the short term and long term interventions were. With an annoyed look on her face and with feistyness she replied to my questions. There was a lot of tension in the room. A patient nor family member should ever have to be treated that way. My mom is not in health care so she does need to hear rationales more than once. That is what providers are for, to offer effective, compassionate Care. In this case, that was not what my mother received. The only good thing about this visit was that my mom was given samples of a medication that really helps her feel better for a second time because her insurance has not approved it yet. Please, reconsider coming here. read more

I have had the best experience with Dr Alayo & his staff. He has done a colonoscopy & Endoscopy. Followed up with more test to get to the root of my herd problems. His staff we so professional, great follow up and reminders with appointments. They even called a few different Pharmacies to track down a medication that was low on inventory at most pharmacies. The staff is capable and helpful. I would highly recommend him for any G.I. issues you might have and I noticed they're also doing-weight loss at the Chula Vista location. read more

I have been having nothing but problems with Dr. Erick Alayo's office. It's not the doctor himself it is his staff. The supervisor Elizabeth allows rudeness from her staff towards patients and does nothing about it but she will gladly blame the patient for it. I was told by another staff member that I need to get names of employees when I speak to them so when something is done like put in to insurance for a colonoscopy because the workers apparently don't do their jobs they complain and don't like it. I've had an endoscopy done by the doctor and it was all good but I do not trust his staff and will never go back. I know some people there like Silvia are very polite and are willing to help but I still feel like maybe they are being racist whether it is because of my nationality or because military or I could be totally wrong again it's just my feeling. I was also told unless I have an appt I could not get a chance to talk to Dr. Alayo so unfortunately I couldn't bring up my concerns to him. This place is contracted with tricare and I will be letting them know as well about the issues. read more

Love Dr Alayo.. but the office overall has always been my experience not to be good. I been going for over 2 years there now and it is always like that.. the girls are nice but overall no common sense. Ask for something out of the norm and you will see what I mean, and it won't matter what staff member you pick. It truly is because I have such faith in Dr Alayo that I keep returning to his office.. noooooo common sense. I consider myself to have plenty of patience and I truly despite dealing with the office staff because they always come from a "no" place.. again because they don't have common sense, they don't want to help patients, they just simply don't want to think.. it's disappointing and infuriating because I deal with clients and they don't realize that WE pay their paycheck read more

If I could give 0 stars I would. Save your time and health with the company. They will waste your time. I had a colonoscopy scheduled and these people waited until the day I started my prep to call my insurance to get it approved ans it take 5 days to get approved so they wanted to reschedule which I couldn't due to work so they told me call back when you can Reschedule. I called and they said the conversation never happened and my insurance isnt going to cover. When I said exactly what was said in the convo thw lady said nope your wrong that never happened the notes here are correct your wrong. They dont care about your health. The will leave you waiting hours just to send you on a hunt to go somewhere. Stay away from this place for your own good! read more

Dear Dr. Alayo, since your name is on the building I feel you should know how bad your staff has been at dealing with my concerns. My grandmother was referred to you by her PCP, she's only been followed by a NP -if that. It's been close to a year and she hasn't received the treatment she needs. The level of unprofessionalism is something I've never experienced before. From last minute cancellations to unreturned calls. Everytime I call; your staff treats it like it's no big deal. My grandmother's treatment may not be a big deal for them but it's certainly a big deal for me. Thankfully she is stable and if/when she gets her treatment we will never need to deal with your staff again. read more

Erasmo Rosas Velazquez in Imperial Beach May 01, 2018 Dr Alayos office personel is UNPROFESSIONAL !My father-in-law had a colonoscopy scheduled on April,30,2018, so he went on liquid diet to prep. We showed up to Scripps Hospital Chula Vista at 9:00am as his office had given us a map of the location for procedure. We were told it was Not the location of procedure. We were sent to Alfa Surgery Center for procedure. When we got there, we were told Appointment had been CANCELLED by Dr. Alayo's office and WE WERE NEVER NOTIFIED! VERY UNPROFESSIONAL ! read more

Dr Alayo and his staff overall are friendly and courteous but... NEVER on time .. always at least a 45 minute to an hour wait.. people that get after you get in before you do.. it's awful.. then you complain about your wait and that's when it's magically your turn.. after you should have been out.. disappointed because Dr Alayo is great! He needs to get more staff or book less appointments but IT IS ALL ABOUT the money so I doubt it will change.. it hasn't so far read more

Not even a half star worst staff MA's cant even comb their hair -would ask you to come in n early for what --wait?

Worst office to visit! First visit I waited for 2 hours before ever seeing a dr. Then the dr never even looked at all the paperwork I had to sit and fill out so I had to tell her every medication I was on because she couldn't take the time to look at it. There is no parking for this office. I parked 3 blocks away first time. Today I had another appointment at 8:45. I drove around looking for parking until 9 and called them to tell them that's why I was late. Finally get parked 6 blocks away in a neighborhood and if took me 10 min to walk to the building. I get in there sign in and sit down. The girl calls me back up and says "Your appointment was at 8:45 we can't see you!" Are you kidding me!! Needless to say I won't be going back! read more

Dr. Alayo office sucks! Honestly all the staff is awful, they treated you really bad.... I made an apt with 2 months in advance and the were behind 1 hour and they don't even tell you anything. Dr. Alayo was not paying attention. He asked 5 times the same question! Don't go, don't waste the time. read more

They are rip-off they intentionally charge me $150 dollars knowing that the dr was on vacation and they supposedly say they surrendered there service when i was never seen,they new that it was a easy money is sad they play lime this with Patients I ended up in the ER,I called back to get my money and they said they could'nt well i dont recomend anyone yo come to this office the staff is unprofessional and rude. read more

Worst experience ever and I didn't even see the doctor. The front office is unfriendly. My appointment was for 4pm. I went to the wrong building first then quickly go to the right location and signed in at 4:05. The lady at the front desk did not say hi and asked if I had an appointment and I said yes and she said are you 4 o'clock and I said yes. She said we can't see you, you need to be here at 4 and it's 4:06 did I want to reschedule and I said no. I explained that I went to the wrong building. She said she could schedule me for tomorrow at 3 and I said I work far and need to have a 4pm appointment. She asked another lady about 4 o'clock appointments and the lady said there aren't anymore. The lady said she would be back in a moment. She came back and said they can't see me anyway because my Dr. did not send any information to them, only a referral and demographics. She said there were no x-rays, tests, lab results and I told her that only labs were done. She said, well we don't have them so we can't see you. I asked her why they didn't ask me for anything when they called to get insurance information and she said "I don't know, I wasn't the one who called you." She asked to reschedule me and I said no thanks, I'll find a different doctor. Pretty unorganized way to run a business and such a waste of time. I would think that the Dr. would order specific tests based on symptoms. Isn't that why you go to a Specialist? My general practitioner isn't a specialist in GI issues. read more

This doctor does not communicate & there is a two month wait from the time of a procedure until a consultation regarding the results. It is very difficult to get past the automated answering machine. A copy of the office visit record is full of discrepancies, extremely inaccurate & fabricated information. read more

Service is the worst, I had my appointment at 3:45pm I get there at 3:20, last person to be seen don't get seen until 4:30pm.