This is my favorite O'Reilly location. I've been coming here for probably a decade and the staff…read morehas been very friendly and helpful to me over the years. I'm a car novice so I appreciate that they aren't condescending like some employees at other locations are, they are usually patient and help teach me the right way to fix my car (especially when you come on off-peak hours and they have more time). I remember one time, it had to be at least 6 years ago, where I was changing my brakes and I brought in a brake caliper piston that I thought was broken beyond repair and asked if they had a replacement. Lo and behold, one of the guys (I believe his name was Adam) showed me how to fix it right there on the spot, costing me nothing except some brake grease. Now that's customer service! They have a good selection of items and 99% of the time they have what I need in stock. If not, they can order it and it comes within a day or two. I always come here for my car needs and will continue to do so.

Friendly staff,very helpful and very caring, and willing to help you install an item if you don't…read moreknow how to do it yourself

Excellent customer service. Very very helpful. Great prices. Very willing to negotiate!read more

My son called this auto salvage business for a quote on hauling and junking two cars, one belonging…read moreto my son and one to me. A woman, who I believe is the parts counter customer service representative (the only woman employed there, I believe), told my son they would pay us $250 per vehicle for a total of $500. Later, my son called again to arrange for Erickson to pick up the cars, and the man who answered the phone told him that they would only pay $225 per vehicle. When my son told the man that the earlier quote was $250 per car, he repeated that they would only pay $225 per car. We decided to call other salvage yards, and got a number of other quotes. My son called Erickson one more time to see if he could talk to the woman who quoted $250 per car, which was one of the higher quotes. The parts counter woman answered the phone and instead of honoring her previous quote she gave a third quote -- this time $225 for one vehicle and $200 for the second. I got on the phone and asked why they gave three different quotes within a few hours for the same service removing the same vehicles. The woman told me the price of scrap metal had dropped during the day (January 19, 2015). However, I am quite sure scrap metal prices do not change twice in one day, and I'm fairly confident that scrap metal prices didn't change at all the day we called, since it was Martin Luther King Day. I asked for the business owner's phone number, and the parts counter woman told me she would not give me the number. I asked for the number again, and she refused again to give me the phone number. I told her I would file a BBB complaint, and she told me to go ahead and then slammed the phone down. I filed the complaint, and posted here as well. Get a written quote, and then cross your fingers, too.

Watch your receipt they will charge for items you don't even have in front of them . Do not trust…read morethem . Also like to nickel and dime everything . We need more mom and pop parts yards .

They have pictures of some of their inventory online, which is nice to be able to see what could be…read moreleft in the yard. If you sign up on their website, you can get a discount for the $3 entry fee. They have manual lifts that can be used to help get parts from a car. I was able to buy a bumper in good condition (with core and filler) for about $100. It would be nice if they had a sink to wash your hands afterwards. There are some hand sanitizers and paper towels near the entrance. ....| \ _ , , , - - , , _ , .../ , ` . - ' ` ' . _ \ - ; ; ; , _ ..| , a - ) ) _ . ; . ( ` - ` - ' - ' ' - - - ' ' ( _ / . _ ) - ' ( _ \ _ ) 2018

I have been looking for a part for my mom's van for 2 weeks. They were able to locate that part,…read morethey were very helpful and professional. I don't get why they have a one star review. I have been to some real unprofessional salvage yards, this is not it.

All the reviews are correct about this place being a sham and shoddy customer service - (If I was…read moreable to give ZERO STARS I would) - Purchased an engine from them on ebay and their freight company lied about me telling them to deliver on a certain date when I specifically called them to tell them I would be out of town until said date and they told me to call them when i got back. WELL... got no help from the wonder seller here at JAP. What I did get was a bunch of BS and JAP told the freight company to send the motor back to them from TX to IL. The seller thought he was going to charge me for the shipping both ways but he was severely mistaken - PAYPAL of course refunded me the funds in full - and the seller was responsible for the shipping to me which was 193.00 and the shipping back to him which who knows what the dollar amount was... IF JAP was so customer service oriented and provided honest reliable parts - then why would the seller not have tried to communicate and see if we could work something out that would have been the least cost to both of us. Instead he accused me of setting an appt up which I wouldn't have done because I had contacted the shipper and told them I would be out of town said days and then failed or ignored my responses and while I waited (an entire day) behind my back the same morning had the shipper return the engine to him. He failed to communicate with me at all telling me what the resolution could or would be - did not even have the courtesy to tell me that he had directed the freight company to return the engine to him... I contacted the freight company and got that information from them.... DUMB MOVE and a COSTLY ONE TOO!!! -- The seller did not even try to work with me or even offer suggestions to get this issue resolved. I offered to go pick up the item from the freight company terminal - they told him it would cost 89.00 to pick up the item - which is a bunch of BS....The seller is obviously not capable of working out issues with customers and did not do his due diligence to have the freight company fix their mistake - I would have even offered out of goodwill to possibly pay half of the pickup costs so the seller wouldn't have to bear the expense of shipping both ways. But instead he chose the sneaky way about it.. ignored the customer... had the heavy engine sent back to him, and in the long run - he ended up with almost 400.00 in extra expenses (shipping, paypal and ebay fees) and had to refund me the 560.00 paid for the ebay auction. Lastly, to continue his shady practices and lies - he leaves a response to my feedback that is backed full of untruths and does show that he is not to be trusted - SO BEWARE purchasing anything from Junction Auto Parts -- IT could cost ya!! - Fortunately for me - I was able to avoid this by proper documentation and calling his lack of customer service to the forefront - I hope this helps further peeps from having to deal with this type of BS and will prevent you from getting bad parts from this bad business....

Omg. Cannot say enough great things about this place! Quality work and everything was done on time…read more(early in fact). Matt was great and kept me informed every step of the way. My car looks better than it did before the damage. Paint match is incredible,They washed it and it even smells great. I'm telling you, I've been to others and you will not find anywhere better.

I have a new car and I damaged the mirror. I ordered a new mirror assembly but I had to have it…read morepainted so I took the mirror and paint code to 4 Wheel Auto. These guys nailed it! The paint matches perfectly so you can't tell it was replaced. I couldn't be happier. Highly recommended!

My husband, dad-in law and me did my clutch on my car, started Friday morning. Needed a CV-axel…read moreseal, picked one up Friday night, was given the wrong part so had to replace is Saturday night, was told the correct part had to be ordered, ordered the part and was told it would be here Sunday afternoon at 2pm, of course it did not come. Come to find out the employees don't know the other name for the part which was "Transmission seal" and everyone kept looking it up wrong and had the part the whole time and a 2 day project turned into 3 days because autopart store employees are incompetent and don't know car parts.

I've always received great customer service when I've visited this location, but on my last visit…read moreDuane really went above and beyond to assist me.

I used to buy paint from Jerry Auto Parts for my cars and my clients never had problems until…read morelately, First have the guy work for him we never have any problems. Now the owner doesn't know how to mix up the paint and screw it up and I have to stop everything I paint from rockers panels cab corners lower the bed put them back down install back so I can bring it to show him, because he wants me to bring the truck over and when I got there give him the paint and he said with an angry face, you not going to get paint for free WTF who said it free I paid for it and you restart doesn't know how to mix up right, he said I can camera it and try to mix up again but will cost you more because you get the cheap one, hmm what the cheap ones? that cost you $93 for a print $186 for a quart and $744 for a gallon that's just a base coat, hmm that's cheap? Before that, he was the one who reconnected me that get this PPG omni plus paint it our best. now he changed the story and said I get the cheapest paint and don't want to offer remixes or refund, This owner is a scam I'll put my money and do business somewhere else and I will file complaints with BBB.

Been going to Jerry's Auto Parts for over 20 years. VERY customer oriented, great service. Love…read moredoing business where they know me and I know them. Can't say enough good things about them.

This is a clean and well stocked store But I still could…read moreonly give two stars as every time I'm in here they only have one lane open and there's always a line and they want to stand around and chitchat while they're in line so I'm forced to use the self check out especially when I'm stopped on a limited lunch hour and the woman at the self checkouts is just standing their idol. Doesn't even acknowledge you when you walk up.

I had a trailer tire blow out and they had me back on the road in less than an hour. Also very…read morefriendly and clean store!