I'm new to the area and a friend recommended Nelson Brothers. Easy scheduling (good) but the the…read moretech did not show between the scheduled window of 1-5pm (prior job went long) so they rescheduled me at 2pm the following day (good) and sincerely apologized for the delay (also good). At 3:45 the next day (today), I called their office to inquire - tech is on his way. The tech calls me at 4:05, I'm 30 minutes out!! I explain that is not going to work. I thought you were out front. The service manager then calls me (good) but I cannot make their time work. So as the customer, I (we) have no recourse but to use someone else. I need better communication and a strong commitment to service. I will NEVER use Nelson Brothers because of this experience because it's my only recourse. Applauld good service and shop elsewhere when it's not delivered.

Creith did an excellent job of removing a sink and toilet, and then installing new ones. He is a…read moregreat problem-solver, who does quality work. JK

Called for drain cleaning. Professional, knowledgeable, and fair pricing. I would hire them again.read more

Very disappointed with Water Works Plumbing (Ferndale). On 06/16/2026, I called Water Works to…read moreschedule an appt to have a 2.5 gallon water tank installed, that I purchased, under my bathroom sink. The receptionist asked if it was a insta hot water tank. I said yes, it's a Mini Tank Water Heater. Note: These two tanks are the same except one heats faster and stays hot longer. The receptionist scheduled my appt. for the next day 06/17/2026. Plumber Michael came timely and was very nice. Micheal stared at the new tank for a minute then pulled out to manual. I asked Michael if he knew how to install this particular water heater tank. He said, "No". In other words, Michael did not know how do install this particular hot water tank. Why are you looking at the manual? He then stated, the tank was too large to install. MICHEAL STATED THE CHARGE FOR SERVICE WAS $195.00. I was shocked as Water Works Plumbing never quoted me a service fee or gave me an estimate. I then called Water Works Plumbing to tell them Michael did not do ANY work so why am being changed $195.00. The receptionist stated there is a service fee of $195.00 just to come out. I asked Water Work Plumbing if I returned the water heater tank for a smaller water heater tank today, could they come back tomorrow to install it, waive the service fee and just charge for the installation (labor). Water Works Plumbing said, "No". Water Works Plumbing charged me $195.00 plus 5% for using a debit/credit card totaling $204.75. I was forced to pay by card because Micheal could not take cash. I paid this ridiculous bill for 15 minutes of nothing . What a rip off. I will never use Water Works Plumbing again. As a previous Water Works Plumbing customer, I will be cutting ties with this business. SIDE NOTE: On 4/01/2026, Water Works Plumbing removed and kept the old 2.5 gallon water tank that they were replacing at the cost of, wait for it... $352.70. Should have learned then.

Came out within hours when our furnace went out! Said we could call, leave voicemails and even text…read moreand they'll get back asap. We will only use them and recommend them from here on out. Thanks so much for being amazing!

Prime Time replaced our AC this past week, and we're feeling so good with our decision to hire…read morethem. They installed a water heater for us years ago, and this is still a great co to hire. First off, setting up an appt to get a quote was so easy over text. The office mgr is professional, responsive, and always polite. What I especially liked is how Kevin, the owner, double checked whether the old unit could be repaired, provided two quotes (standard and high efficiency), and installed the new Bryant unit. There is no separate sales and installation teams. It was clean, eventless, and done in 4 hours. Another co, recommended by ConsEnergy, gave a quote that was more for a standard unit. The second, smaller 22-year-old AC died the next day!! And what was really amazing is how they sent over Josh within an hour of my text to diagnose and fix that one!! Seriously stellar service. I highly recommend.

Ethan at Weatherwise really went above and beyond for me. Explained all the equipment, and it…read morelooks great. Above all else, he beat LITERALLY EVERYONE on his price.

From the owner: WeatherWise is a team of licensed climate control experts offering personalized service to fit your…read moreheating and cooling needs! We understand that every home is unique and we're dedicated to finding the solution that works for you. We have a passion for performing top-notch work and believe in climate control you can count on year-round. Call now for a FREE estimate!

1/8/25 Chris and his apprentice arrived to service our tankless hot water heater and install a…read moregarbage disposal. Chris was friendly, professional and definitely takes pride in his work. Chris is the owner and he explained things as he progressed along as well as answering any questions I had, plus it was just really nice visiting with him on other topics. They wore disposable booties, covered our newly tiled floors and cleaned up before leaving. Chris double and triple checked for any plumbing leaks before leaving as well. The invoice price was well within reason and the warranty on our disposal is fantastic.

Sam thank you for coming out to my house last night. I appreciate your honesty and support with my…read morepluming situation.

I gave Thornton and grooms a second chance to complete my AC inspection. They arrived as scheduled,…read moreI was the first call of the day the service man, Kyle was thorough and provided me with a step-by-step analysis of my AC. I decided to sign up for the yearly service plan, because of the quality services that I receive from Kyle. My original assessment of Thornton grooms was a one star, but I've upgraded it to a five star based on this appointment that I had today. The only thing that I could recommend for future appointments is that Thornton and grooms provide a two hour window for serviceman to come out. Otherwise, I can highly recommend this company.

Lucas arrived and was professional enough. He then quoted some outrageous prices. It was $700 to…read morereplace and install a cartridge in my kitchen faucet, $500 to install a new reverse osmosis faucet (supplied by me), and $1,300 to install a new reverse osmosis faucet (supplied by them). I said it seemed really high to charge $800 for a reverse osmosis faucet. I asked him to put the faucets back together and to talk with his manager about more reasonable pricing. He decided to get the pricing first. It was $600, $500, and $860, respectively, now. I said it was still high, but there was some value in getting it done today. I asked if he would be willing to check to see if the parts were in stock, and if they were, then I'd be willing to pay the high prices. He said he wouldn't do that because they probably were not in stock and he had spent to much time on my job without getting paid. I think they may work on commission. I also said while he was out talking to his manager that I learned my faucet company would send me a new cartridge for free. He asked why I didn't check before I came. Of course, I didn't know the problem until he told me during the service call. I know the one faucet is a nicer one (Waterstone), but the prices seemed outrageous. His attitude at the end when he realized he might not make a sale was the worst part of it, though.

Did a very good job, very good craftsmanship. Prompt and came when they said they would…read more We had them replace a sump-pump and reset a toilet. If I would say anything, they're maybe a little on the expensive side of things.

I called to get an estimate. Only their repair person can give an estimate after they charge you…read more$50 to come on site for a check on the issue. If you don't go through with a repair, then they will keep the $50. It would rather stink to pay $50, have them come out and then the price is way more than other estimates that I've already received and then I'm out $50 and have to still pay additional money for someone else to do it? No thanks. Why would I have them come out when they can't even give me an estimate. I told them what the issue was, other establishments were able to give me an estimate at the least.

My furnace quit the night the temps dropped to -1. Warren told me someone would be out the next…read moreday. I won't go into all the details, but the first attempt to repair the furnace did not succeed. Kirby came back the following day. He made certain my furnace was working and I was happy before he left.

My furnace stopped running and I put in request through Yelp. Warren responded within few minutes…read moreand walked me through troubleshooting the furnace without any charge!! My furnace is running completely fine and he saved me the headache and money! Really appreciated the quick and good service :) Definitely will be bringing all my business to them!