Did a very good job, very good craftsmanship. Prompt and came when they said they would. We had them replace a sump-pump and reset a toilet. If I would say anything, they're maybe a little on the expensive side of things. read more

I called to get an estimate. Only their repair person can give an estimate after they charge you $50 to come on site for a check on the issue. If you don't go through with a repair, then they will keep the $50. It would rather stink to pay $50, have them come out and then the price is way more than other estimates that I've already received and then I'm out $50 and have to still pay additional money for someone else to do it? No thanks. Why would I have them come out when they can't even give me an estimate. I told them what the issue was, other establishments were able to give me an estimate at the least. read more

Had an emergency in the early evening leaving me without water in the house (not well related). Rock quickly returned my call, sent a plumber out immediately. Fixed it that night. Andrew did a fine job. I had called others that did not return my call. The only one who did (Mrs. Michaels) said I'd have to wait 2 1/2 days for service. read more

Guy came out and quoted me $600 to replace a flush valve and a fill valve. This is such an easy job and the parts are no more than $40.00.

They came out the next morning. Technician was great. Work was top notch. Cost was on track for this type of job.

$350 for a 45 minutes garbage disposal replacement is excessive. The estimate appt was set up a few days in advance and was to include additional work for installation of 2 smart toilets. Just as the disposal, the quote was for over the cost of the toilets. I declined that an obtained other bids several hundred dollars less that 1,400 for 2. When I asked how long the toilet installation would take @ 6-8 hrs, the technician appeared to concur because he could tell I was trying to estimated the per hour cost. If use the disposal installation as basis, it's probably a 2-3 hr job. Other time estimates have been for 4hrs or less. My home was built in 2021 and is single story with easily accessible rooms. Finally, the technician took my broken disposal without asking permission and wanted the box for my new disposal. It is hard to believe this was being done just for my benefit, but it's difficult to trust the motives when the company is purely transaction oriented. If you have time, get other quotes. When paying a premium, you should use as a last option. Premium payment should be earned from timing due to availability on demand/long hours or skills demonstrated for unusual/exceptional work. My decision was poorly made because I lacked few immediate options having waited for the estimate appointment. I hoped doing more business would result in a better overall estimate but doing more business was just an opportunity to price gouge on each service. read more

Charlie was very patient with the process of working with a senior citizen who owned the home. The repair was completed expeditiously and at a very competitive price. read more

Rock Service Pros - Final pipe repair - Plumbing Near Me - Livonia, Michigan

Very expensive. It was around $380 to put in a garbage disposal. He was there nearly an hour. We provided the disposal. It does not work and now neither will our dishwasher. We tried calling for a week to fix and not returning calls. There is cheaper and more professional plumbing out there. We want them to fix this situation but will not use them again. read more

Thank you Rocket for your excellent customer service and for having a Technician like Dre. He was knowledgeable, pescise and most of all kind. Thank you again Dre. read more

Spoke with Trevor over the phone and explained that we had a plumber come out who determined there was a frozen pipe and he couldn't do anything. Trevor said they have ways to deal with frozen pipes, so his technician came out and he essentially did the exact same thing the prior plumber did with the exact same results! Fail! But we were charged several hundred dollars for this repeat service. What a waste. However we were given an estimate of several thousand dollars to cut behind the cabinet and fix the area. Two days later the pipe thawed out and the drain cleared. Moral of the story, Know EXACTLY what the technician is doing and their thought process. We should have questioned him doing the exact same procedure the prior plumber did and stopped it before incurring any charges! read more

They responded quickly. Had someone out within 2 hours. Tyler was knowledgeable, assessed the issue and went for parts. Toilet flush valve replaced. Great job! read more

I had another plumbing company come out to quote a gas line installation. There was an existing gas line for the hot water heater that made this a simple job for a professional and they quoted me an astronomical price. I called Ultra and they were able to send a tech the next day to quote and schedule the job. Mike came the Friday before Memorial Day, quoted me 1/3 of the cost of the other company, and said he could come back the next day to do the work. He ended up not being able to get parts on since the supply house was closed for the holiday, but he called and let me know, then rescheduled for the next day he would be able to get parts. Mike showed up with another technician whose name I didn't get, but they rocked the job out in no time at all, were super personable and kind, and did a great job. When they were all done, they showed me the work, explained what they did, and pointed out a couple things they noticed on adjacent appliances. I would hire these guys again in a second. Incredible service, thanks to Mike and the team at Ultra for making this a painless and easy experience. read more

On 3-24-26 I had water in the basement that had washed out my water heater pilot light. they responded the same night. The tech that was sent stated my sump pump was still running and knew what the problem was, he went to my drain pipe that previously led underground to the ditch and cut it off with a Saws-all, no water came out. He then replaced my sump pump with a different pump, this set off an electricity outage. He went back and forth several times with popping breakers and plugging into different outlets in the basement. I told him I had never had a problem with electricity in the basement before. He then asked for an electrical extension cord, he ran the electrical cord from the pump up the stairs and plugged it into my utility room outlet, when I asked if this is the way it was going to be left, he stated I would have to now consult an electrician, when I asked about the drain pipe that was running out of the front of my house he said I would have to rebury it. The next morning I went down to the basement to light the water heater pilot light, the sump pump that was put in had quit working and approximately 4-5 inches of water remained. I called the number listed that I had called the previous night and asked to speak with a supervisor, the supervisor's name was Trevor. I explained that the tech said my sump pump was still working when he arrived, Trevor stated the tech should not have said that out loud, that he was probably thinking about what the problem might be and said it out loud and that sometimes the tech's say that so homeowners won't follow them around while they are trying to work. Trevor also said that the electrical problem didn't have anything to do with the sump pump that was installed. He said they could have an electrician come out and check into the problem. I said I didn't think I should be charged a service fee because I didn't have an electrical problem before their company showed up last night. Trevor said he could wave the after hours fee and quote fee. I said I had to work at least until 4:45, he said he would schedule my appointment for 5-7pm on Wed 3-25. While at work I am unable to answer my phone. I was at home at 5pm, I waited until 7:30pm, no one showed up for the appt. I listened to my voicemails, a person named Seth left a message that he was coming by early and that if that wasn't going to work to give him a call, he did not leave his phone number. I proceeded to call the number for the business I had called the night before, repeatedly, no answer, one time it said the voicemail is full, through the string of phone numbers I called one that answered under Trevor, but the business name was different, I left a message on the voicemail stating the tech did not show at the scheduled appt time, that their sump pump had stopped and that the water was still in the basement. The price for Rocket Service Pros was outrageous, but because I was in a very vulnerable position I wrote a check, for a very substantial amount of money. The second company charged 2/3 less than Rocket Service Pros, replaced the sump pump, plugged it in using the basement outlet with absolutely no electrical problems, and returned to light my pilot light. I did not need a new water heater (Rocket Service Pros suggested a new one, also at an outrageous price) I would not only not recommend Rocket Service Pros, I would caution future potential customers to do their research. read more

Michael did a great job, was courteous and pointed out issues the leak had cause that I hadn't noticed.

I had originally called for a leak coming from the washer and Nathan inspected and investigated where the leak was coming from and he realized it was not the washer which was great news !! I asked him to please check out my dryer and gas pipe if it was up to code and then I've had problems with it. Nathan did a thorough job investigating and fixing my dryer gas line and bringing it up to code. I appreciate his willingness to answer my questions and provide awesome service. Thank you for being patient. Make sure you check out this company. read more

Customer service professionally handled my call and concern. They sent out Henry he successfully snaked and cleared the drain that was clogged in our basement. Reliable and quick results. read more