Just bad customer service. Not with the front desk, but with the practitioners. This is the 3rd…read moretime, where I've waited for over an hour long just to be seen. Assuming that this appointment could have been performed over the phone. My time is valuable to me.

I have been going to this pain management for quite some time now. On April 2nd I went in for my…read morenormal appointment and I didn't go back May29th due to someone in the office couldn't get the paperwork right concerning my knee injection. So on May 29th, I went to my appointment at 8:30, my doctor Rebecca Mitchell (IPA) accused me of doing meth. I was blown away because I know I don't do drugs. Rebecca Mitchell was sitting there looking spaced out like she didn't believe me. I left the office went home to settle my nerves. I called up there to file a complaint, but Shay claimed they didn't have anyone like that in the office, but like I told Shay everyone has a boss. So she put me on hold to speak with Supervisor Latrina (if that is how to spell her name). I explain to the supervisor the issue and she claimed she would look into it on Thursday 29th, and call back on Friday or Monday. Today is June 1st, I didn't from her all day. I decided to call at 3:45pm to see if Latrina was available, but Lisa answered the phone stating that Latrina(supervisor) would call me back before they closed today. It is 5:50pm and the office has closed. Let me, say this on the 29th, I went to AnyLab Test and paid out of pocket for a 10-panel drug test, and on June 1st all my test came back negative. This IPA is not to be trusted at all. Be careful when you are dealing with them. I don't know what the motive was behind it, but I don't use drugs. I asked to be retested which Rebecca Mitchell said she could not retest me.

Love this office. It's clean and the staff are super friendly. I love that they listen like…read morereally listen. I've been going to this location for the last two years. I never feel like when I say something it's not being heard. I love the recent office expansion. They are super accommodating when I have other appt come up. Genuinely love this office. Shout out to Dr. Justin.

Me and my husband have been coming here for years and when I like a Dr. I stay with them. Couldn't…read morefind a good pain Dr. in Temple so the drive is worth it. Dr. Culling, Dr. Justin, Dr. Emily and the whole staff have always treated us good and the Dr.'s take their time and listen to you. Whatever they recommend I'm up for if I can just have a little bit of pain relief. Being disabled and having so many Dr.'s is hard but when you find the right ones it makes life somewhat easier.

From the owner: Ever since its inception in 2002, Advanced Pain Care has been committed to providing the highest…read morequality pain management treatments. We are a multispecialty clinic with specialists in Interventional Pain, Neurosurgery, Neurology, Rheumatology and Behavioral Health. With Over fifteen locations, three pharmacies, and four surgical centers, Advanced Pain Care works hard to relieve the suffering of thousands of patients in pain. Our pain specialists diagnose the cause of pain through various tests. Visit us today to find lasting relief from chronic pain.

I am shocked at the poor reviews. I am here to tell you that Dr Mehta and his staff are wonderful…read more I have been going to Dr. Mehta for about 6 years. I drive from Georgetown to Killeen and every minute of the drive is worth it. Dr. Mehta is friendly, explaines his findings and is never in a rush. I have had many procedures that have always helped me. Everyone in the office and surgical center are amazing and very attentive. I would never go any place else...

Appointment management Sucks…read moreSeen 45 minutes late Appointment management Sucks Seen 45 minutes late

I called to ask if they did a certain procedure (told them that was all I was interested in) and if…read morethey took my specific insurance. They said yes to both. So I made an appointment to discuss getting the procedure done. I came in for my appointment. They said they called me numerous times to cancel my appointment (which they did not! I had proof on my phone. They never called me!). Anyway. They made me another appointment. I came in for that appointment. They charged me my $35 copay just to tell me they don't do that procedure anymore. Waste of time and waste of money! I'm sure they charged my insurance quite a bit too just to tell me their appointment/desk staff lied to me. They at the very least shouldn't have charged me for that bs!!!

Pain Specialists of America is a predatory and shady business. I went in for a trial to see if a…read morenerve block would help with my pain. After that procedure, they wanted to move ahead with the next step of the procedure, but they wouldn't, or couldn't, tell me how much it would cost me for the 2 procedures I'd need. I have a primary PPO, secondary PPO and a tertiary, which, is my wife's policy I'm on. They wanted me to pay $2,400 for the first procedure, out-of-pocket, but couldn't tell me what the out-of-pocket procedure would cost me. If you do the first one, then they have you over a barrel as you have to go back for the second and they'll charge you whatever they want and you're stuck. My PA and medical claims from my GP said it was predatory behavior as I should not be paying much of anything with my three insurance policies. I decided to go elsewhere and canceled my procedure with them. Then, two weeks later I get a bill for $367 for the first trial procedure I had, when they had assured me I would have zero out-of-pocket for that one. I have also spoken to two others that had procedures there and they had a single basic HMO policy and they were charged much less than I was. The other person had no insurance and they paid in payments a total of $3,200. In summary, this business, like many other shady medical practices are taking advantage of people that are paying more for insurance and then hiking the rate up so you end up paying as much as someone with no insurance. These people are predators.

I have been treated here yearly for the last two years, prior to that before I left to New York…read morethree years ago I was treated with Dr. Bradly. I get injections in my back and recently had ablation done. while the procedures are uncomfortable, they have done miracles for my daily life, and I am able to move freely. I sincerely appreciate my doctor. He is amazing.

If you like paying for pain relief and get NO results then this is the place. I called to get…read moresteroid injection in my back again from these people and they said they won't do it Sense it didn't work before. Hmm know they did it once and then a month after that they said let's do it again. Well it didn't work. Go to a spin doctor and he want them to do it in L5 & S1 only, and they said the won't do it. But they didn't mind sucking another $500.00 the second time knowing it wouldn't work. My opinion is go elsewhere, take it for what it's worth.

well where do i start nurse mako…read more is amazing she really cares all ways in a good mood dr robert r perry is amazing his sense of humor makes u feel good when you are feeling bad ..care quality was amazing office experience was very nice the lady will try to get you in to see the doctor i wish i can give this doctors office (10 stars )

Dr. Perry was a good doctor when I first starting seeing him, seemed to understand my situation and…read morehelped. However, one day he just stopped managing my chronic pain stating I needed a pain management doctor, well, did that twice both times with IPA in Killeen where they did nothing to manage my pain other than procedures until I did all of them and never once gave me anything to manage pain! So I went back to Dr. Perry and got him to help me again, he did so for a bit, stating I need to see a new pain management doctor, so I did, this doctor said he doesn't prescribe pain meds and does exactly what IPA does and that there was nothing he could do... So, I went back to Perry and he told me nothing he could do for pain according to the restrictions set by the CDC.... Come to find out I looked up the CDC guidelines for opioids being prescribed, the CDC can not make law, that was left up to each states legislative bodies and in Texas he was right about acute pain being limited to 10 days, however, in Texas law, chronic pain, palliative care, cancer pain, end of life care can be treated long term by opioids!!! In short Dr. Perry is a liar and might as well just be a PA or nurse assistant.... I would never recommend him to anyone!

Set the person up to fail, despite numreous emails, right from the start…read more Treatment absent, care substandard, made the disease and medical condtion worse.

Absolutely loved Virtue and its AMAZING staff! The good is…read moreSO good! I absolutely loved VRC! Casey M.