This is marketed as "Erlanger" yet I was told they are not part of Erlanger and had no access to my Erlanger MyChart info. Had I know this I would have just gone to a closer Urgent care place. This type of misleading naming should not be allowed! Secondly, they do not actually seem to validate insurance cover. They had me pay a co-pay when I logged on to my BCBSTN account it showed that I had not co-pay and even if I did it is supposed to be $30 and they made me pay $40. Last, they insisted I did not have ringworm as I thought I might yet told me to keep using anti-fungal cream?? And in addition, prescribed an anti-biotic. read more

Would not recommend. Rude staff who don't know what they are doing. Walked out of here because they were nasty and incompetent. Would rather die waiting to get an appointment than go here. read more

If I could leave negative stars, I would. I went in to seek treatment for a pinched nerve in my neck and was in severe pain. The rude & condescending receptionist went to "ask someone if they would see me" ......what? I was hoping to get a steroid shot or dose pack. Since that is how this has been treated in the past. There was nobody else waiting, and the provider didn't even come to the front to ask specific questions,etc. The rude front desk clerk returned with a list of orthopedic drs (who were already closed since it was Fri) & said they could not treat me! If they would've checked my records they would've seen that I was treated at their SD ofc in the past! This is RIDICULOUS. Do yourself a favor & go up the road to AFC Urgent care. They were fantastic! BTW - I'm an orthopedic nurse & I would never treat a patient like this. These people need to be in a different line of work! read more

I had to go because of a blister on my heel had swollen and inflamed a huge part of my leg and I could barely walk. The staff was so compassionate and took my infected wound very seriously. The nurse practitioner outlined the swelling with a permanent marker, and told me that if the swelling went past the line during the course of antibiotic, I was to go immediately to the ER. I was very well cared for and would recommend this excellent urgent care to everyone. I'm so glad Erlanger Express Care came to our area. read more

Just left the place and I can tell you all the negative reviews are true. If i could fire the front desk clerk today, I would. I just moved to the area and fell and injured my finger. The lady was so rude and careless of my situation. I tried to take it and was even willing to pay the $75 she mention. I just couldn't take her attitude and lack of care for me as a patient. I walked out and will NEVER return to anything with a Erlanger name. Worst experience ever! Please don't waste your time or money. They really need to shut this place down!! read more

It cost me $165 for them to tell me they couldn't get the wax/water out of my ear. They tell you they need to hold $75 till they contact you insurance, but the actual cost is $165. Also NOT affiliated with Earlanger. I guess they pay to use the name to give it a veneer of respectability. Absolutely terrible. read more

best walk in clinic in Hixson! fast service! everyone is friendly from the front desk to the medical assistant to the provider. This is my 3rd visit in the past couple of months and each time has been 10/10. clean office, fast service, great staff read more

Horrible experience! The clinician, Jacob, was cold and hostile and aloof when asked any questions. I went there with a laceration, bleeding, bruised, and distraught. No people skills for people hurt and anxious at all. Better, faster, kinder care received at Erlangers ER next door. They do not deserve to serve the public except for routine employment physicals! read more

I went for a leg injury. I told the provider that I had fallen 2-3 weeks prior to my Visit and was still having pain. I wanted to know why and to make sure that I didn't have clots due to bruising. She told me to visit Prime imaging as a walk in which I did. They seemed to only have orders to check for clots. I'm not the doctor so I was guessing that was all that was necessary. My provider from Erlanger said she would call me with results and possible need for therapy. I've never heard from her. Also, I called to ask for an update never got a call back. At the end of this story I had to go to another place to find out I have a fractured fibula. Sure glad I don't have a clot though. ‍ read more

I do not understand why people gave this place a 1 star. I use to work at in healthcare. This place was exceptionally clean, triage staff/check in was fast & polite. I came here because of a preexisting condition and due to covid19 could not see my dr. The nurses were very polite, knowledgeable, and extremely professional. The radiology dept was extremely fast. And the Dr., got me a great game plan, to help keep me out of the hospital. I would use this place as my primary Dr. ANYTIME. In short, if you was expert quality care, come here. Wait time was zero here. Definitely recommend 10 stars read more

The actual medical staff was wonderful. Unfortunately you have to make it through the rude, condescending receptionist to see anyone. I reserved a time and pre registered online. Arrived fifteen minutes early and walked in to check in. I stated I had an appointment. Eva, the aforementioned receptionist, said they don't do appointments. I said that I selected a time online and she again said they don't do appointments. So, as I had a migraine and little patience, I went out to my car. Due to limited options on a Saturday, I went back in. Eva was still condescending but I was able to see a NP. When I left, my Rx wasn't sent in, so I made a phone call. No one ever called me back. I called the next day and Eva laughs saying "don't shoot the messenger" when I voice my frustration over receiving no help and her unfulfilled promise of someone calling me the day before. I've worked in the medical field and emergency services for over ten years total. No one wants their pain or illness laughed at or to be treated so flippantly. Get a new receptionist. read more