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    Erlich Toyota East

    1.0 (3 reviews)
    Open 7:30 am - 6:00 pm

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    Ehrlich Toyota East

    Ehrlich Toyota East

    (13 reviews)

    This team of professionals salvaged a time critical repair. On Sunday, I was driving from Denver…read moreeastbound and hit a proper pothole which caused a flat on the front passenger tire. With no spare, I was towed to the nearest dealership which happened to be this one. Note that it's closed on Sunday so I waited until Monday at 8am when they opened. Rocky at the parts is amazing. I told him my sob story and that I needed to get to my destination several hours away - by tonight. He emphatically listened, searched his inventory database and volunteered to have a driver go an hour each way to get the specific tire I needed. Action started at 8am and I was back on the road by 12:30pm. D and Loren whom are service advisors were equally professional and gracious, but Kip, Ed and especially Rocky from the parts team did me a solid and really exhibited exceptional customer service. Thank you!

    I was searching for a new 4Runner so I went to their website to see what they had in stock. When I…read morewent to their website, it wasn't working (and still isn't over a month later btw) so I decided to call because I couldn't see all of the pictures. I spoke to Brenton in sales, and when I called I was asking about a black 4Runner. He told me that he couldn't see it in their system, but that they had a nice white one with the same TRD package and less miles, so he emailed me their iPacket on the white one. The next day I reached out to discuss pricing and details and began negotiations with Brenton, we agreed on a price so we moved forward with the purchase. Fast forward to the last minutes of the day, I still haven't seen the vehicle in person but I was willing to start financing on it so they set me up with Jamie. For what it's worth, Jamie was excellent. As we're going through the first part of the process, Jamie mentioned the mileage and it wasn't right. I then told him the vin number of the iPacket on the vehicle I was discussing all day with Brenton and he said he will have to call me back. Ten minutes later the sales manager Rich is calling me. He sounds very confused as to how I ended up with the iPacket that I did because apparently that vehicle had been sold for a while. Turns out, Brenton never went out to physically look at the inventory of what he was sending me, then somehow he decided that he was selling me a black one that I had never seen any kind of information on. Rich drove the black one they were trying to sell me to my house to let me see it and test drive it. It was a nice vehicle so I agreed to move forward with the purchase under the conditions that they pay to have the front windows tinted to match the back and put a clear bra on it. That service ended up being scheduled at their Greeley location because of where I live. I took my vehicle into that location about a week later for the service and when I came to pick it up at the end of the day NOTHING was done to my vehicle. When I spoke to the contact on site, River, he just came up with excuses as to why it wasn't done, then proceeded to try and tell me that there was already a clear bra on the hood and even tried to show me where it was, when in fact there was no clear bra on the hood at all. I called Rich to discuss more with him because by this point both locations have dropped the ball severely. He asked what he could do to make it right and I told him I would like some kind of maintenance package deal. He told me that when I took it back in to have it done he would have something worked out for me. When I took it back in I called him and sent him a text and he didn't respond until the next day when I sent him another message asking him to respond. He told me there is no maintenance package he can offer me and told me that they would pay for one oil change when it's ready. To which I told him I will no longer be a McDonald Toyota customer ever again and that one single oil change won't make it right, it's more of an insult at that point. After this whole ordeal, the incompetency of each situation is what has lead me to leave this review. It comes off as they don't value their customers and that even if they are in the wrong they will lie to your face to try and find a way out of it. I highly recommend you take your business elsewhere.

    Emich Volkswagen - Reception

    Emich Volkswagen

    (386 reviews)

    Baker, Southwest

    I've been a customer at this Volkswagen location for almost two years, and while ownership hasn't…read morealways been smooth, Jered has consistently made every service experience a positive one. I've worked with several service advisors, and he is by far the best. He always goes above and beyond, which is why I had my profile updated so I only work with him. If you're coming here for service, I highly recommend asking for Jered!

    This dealership had my car for three days and handed it back with the real problem untouched. My…read moreTiguan came here after a radiator job at Emich VW Boulder left it with a check engine light and a badly wobbling cooling fan. Their technician said the fan needed replacing, then the advisor told me it was "road debris," that the wobble was normal, and that my car is just old. I asked to see the debris they claimed they removed. They refused, and later admitted they hadn't kept it. Here's the part that says it all: their own diagnostic log shows three stored fault codes, including a turbo underboost code, a nine minute session, and zero diagnostic tests actually performed. They cleared the codes and handed the car back with the real problem still active. An independent shop ran the correct test the next morning and found a broken intercooler hose in a few hours, and told me the car wasn't safe to drive. I have filed a formal complaint with Volkswagen of America. Three days here got me a wrong answer and a shrug. Do not trust a diagnosis from this shop without a second opinion.

    Erlich Toyota East - car_dealers - Updated August 2026

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