My Mom is 99 years old and a bit of a neurotic clean freak. Her kitchen sink 2lrg and a mid small…read moresink with a disposal, was severely stopped up. We ran out to get a proper plunger and Mr Plumber ... it went down a bit and she was over the moon... as dishes piled up beside it. The water had drained but it filled again and there she was trying to plunge it determined not to have to pay an outrageous plumber bill. We'll Fetch came first thing fixed them ( all 3) from any future stuffing... and they will be returning to repair some electric issues as well... when told the cost she said... is that all... if I'd known you were so reasonable We'd have called yesterday... ( which is what I did anyway...) They also cleaned up after themselves... (except for that pile of dishes)... can't thank those fellas enough, for coming first thing and doing such a great job!! You'll be our go to handymen from here on out!!!

I called and scheduled 3 simple plumbing repairs 2 weeks in advance. The tech showed up without…read moreproper tools and materials to do the job, even though Fitch knew exactly the work that needed to be done. I was told they would have to come back another day to complete the work, and we scheduled for the next day. 10 minutes after they were due to show up, the scheduler, Nola, called me and stated they would not be sending a tech until I agreed to their price of $861 to lay a foot of copper pipe to an existing line and replace an outside spigot. The work was supposed to be done hourly on a time and materials basis. I told her I thought the price ridiculous and shared my dissatisfaction with having to be pinned down waiting another day to have a tech come to do the job they were unprepared to do the day before. I was told I was being "rude" for having to explain to her how I had been inconvenienced (because she asked me that question). She said she would have to talk to her service manager to see if they could even send anyone and would call me. She never called and I called her back and let her know I had been a customer at Fitch for 23 years but will no longer be using their services ever again. John Fitch used to run a decent company, but now the customer service is horrible, the techs are unprepared, and they try to price gouge the customers to make up for time lost due to their own errors.

DO NOT CALL!!! The pressure release valve on my water heater…read morewas dripping. The plumber looked at the sticker on the water heater and said it was simply too old and needed to be replaced. He did not run any diagnostics to see why it was leaking. I asked him several times if he could test the pressure in the tank to see if it was over heating or if it could be a faulty valve. He refused to do anything and because he was a master plumber with 20years of experience and the heater was just too old. He gave me a quote for new heater ($1200+) and left. I called another plumber right away who came and ran several diagnostic tests, checked the pressure and figured out that it was just a faulty valve. He replaced the valve which fixed the leak! DO NOT CALL THESE PEOPLE!!!

This is a great company that provided top notch service at a great price. They tell you the cost up…read morefront, double check their work, and make sure you are satisfied before you pay. I originally scheduled a toilet repair. The morning of the job, I found a leak under my kitchen sink. J.J. was able to repair that as well and saved me a lot of time.

Update: they did call me to apologize that their after hours answering service denied me service…read moreand denied me the ability to talk to management. They said there was no reason that it should have happened and offered to give me their personal number as a backup.

April 1, 2026, I requested service for our upstairs Heat/A/C unit which would not turn on. This…read moreunit was purchased from Robertson's Electric 8 months ago. I called and An appointment was scheduled, promptly, for the next day. Our service technician was Leo, who was very courteous and knowledgeable. He performed a diagnostic check on the unit and after a short period of time, had it performing perfectly again. He took photos to show the problem to be a loose connection, most likely from the manufacturer. The upstairs is now cool again. I really appreciated Leo's kindness and explanation of the problem! I am grateful for his expertise and will recommend Robertson's and Leo to anyone needing expert service for their heating and A/C needs!

Just had one of the heating and air guys out to our house to take a look at our unit. Not only was…read morehe able to arrive early, but was very pleasant and worked quickly to establish what was wrong with our indoor unit. He was able to get our heat going in the meantime, while waiting on a quote for a replacement panel by tomorrow. He was knowledgable about what size system we should have for our house and able to offer more quotes if we wished to replace the unit entirely because of the many problems we had before and the fact that it was small for the size of our home. Would highly recommend this company!

We've been a customer of AHA for about 8 years now and recently we decided to go with them to…read morereplace our entire HVAC. We had several quotes and ultimately decided to go with AHA because they contract with Trane. My experience with their service has never been an issue. All of their technicians are fine. We had one instance where our motor went out during last years ice storm and had to go with another company who could use their own personal 4 wheel drives to get it us to replace the motor. My experience with getting the quote from Dan was great. He is very knowledgeable and approaches quotes in a very helpful and common sense manner. I valued his input and how thorough he was. My experience with the technicians who installed our HVAC was great. They were wonderful to have in our home and we enjoyed interacting with them. My one and only issue with AHA is with their accounting person, Sharon Jenkins. About a week after the HVAC was installed I received an email from Sharon asking for more money for the install. I explained to her that the quote was $x and the final bill came out to be LESS THAN THE QUOTE. I even supplied the final invoice that I paid in full showing the difference thinking "oh she just needs to update her side to reflect the final amount". This is not uncommon and actually speaks volumes of Dan to over quote by just a little and have the customer a bit happier. After explaining the nuances of her job to her she was outright rude and refused to understand HER job. She incorrectly tried to say that the quote is the contract amount but didn't acknowledge the final invoice. Unwilling to go back and forth I contacted their customer service and was immediately told I was correct and my account was zeroed out. My advice to AHA is to part ways with Sharon. After reading a lot of reviews and speaking with people in my neighborhood it is a common theme that their only issue with AHA is having to interact with her. One person in fact said they went with another company solely because they refuse to ever speak to Sharon again. I would also suggest that AHA do a full investigation into her previous interactions with other customers. Were there customers in the past that didn't know any different and she was able to get that extra $$? Is this a systemic problem? Are their books in order? Where is this extra money going? As a customer it is not my responsibility to explain basic accounting to the accountant. I see her behavior as a giant red flag for any business. This review would be 5 stars if AHA had a different accountant who was actually kind and knew how to do her job.

Couldn't have asked for better customer service from their office staff to field crew. The HVAC…read moreinstallation crew showed up on time, finished within the time frame I was given. Very friendly and professional.

We had an excellent experience with Will at Chilly Willy HVAC. He helped us choose the right…read moremini-split for our space and his recommendation was spot on. He clearly takes pride in his work. Stands by what he installs and makes sure everything is right. Hardworking, reliable, and a pleasure to work with. Highly recommend! Thanks again, Will!

I would give zero stars if possible. This appears to be a one man show. The absolute worse…read moreexperience I ever had with a tech. Has an excuse for everything. I would avoid. Unprofessional and over priced. Had to call a real professional fix his mess.

I called Wet Spot Plumbing to evaluate a property for a possible sewage problem. They came to the…read more house and cut a hole in the wall, checked under the house and did an overall review and charged $450.00 for the visit. Their recommendation was to re-plumb the entire house, run new vents through the wall and roof, and stated that might fix the issue, because they couldn't see the issue. They stated that they would not cut the hole in the roof, nor repair it, so I would have to have a roofer available to do that work. For this work they said the cost would be over $3000.00. I had another plumber check again, he recommended a smoke test, identified the issue as a leaking toilet flange. I do not recommend Wet Spot Plumbing - the crew that was sent to my property were obviously unqualified to resolve the issue, or they would have recommended a smoke test.

We had a well water filter that was leaking. Another contractor kept promising to come out but…read morenever showed up. Wet Spot folks did a great job. Came out for the estimate when promised, explained the estimate in detail, returned a few days later when they said, and did the work very professionally and exactly as promised. I won't hesitate to call them again.

Had Airflow install a new system (gas/heat pump) in 2021. Had problems from the beginning…read more System wouldn't switch from heat to AC and vice versa without a service person coming out. Never held consistent indoor temp. Finally in 2023 service guy realized the installation had not been completed properly- fixed. To their credit, no charges so far, but wildly inconvenient. Next, replacement of part covered under warranty- $600 in labor. Maybe Airflow used to be a reliable, knowledgeable company- no more.

Got a postcard from Airflow offering a winter tune up of our HVAC. Took them up on the offer and a…read moretech came to do the inspection. I have a dual system; heat pump works when it's cold, propane furnace works when it's really cold. Technician spent about an hour and said everything was good. First cold night, nothing worked. Called customer service and tech came out the next day and discovered that the thermostat was not seated properly. Fixed that and said everything should work fine. Next really cold night the gas furnace would not come on. I called customer service. She said someone would come out that afternoon. A bit vague but okay. Tech did not show. Did not receive a call saying that he wasn't coming. Did not receive a call to reschedule. Very poor customer service. Called another company. Found out that the gas to the furnace was shut off. Simple mistake. But because of poor customer service from Airflow, I had to spend an additional $99 to get it fixed.