Randal is an excellent Master Plumber. He knows what he is doing, explains things patiently, and…read morewhen on the phone or at your home, is respectful. But a great plumber is only good if you can get a response from them. I've been dealing with him for several years now. Consistently I've had to message repeatedly, call repeatedly. On occasion - as the first time I contacted him probably in 2023 - he answers the phone himself, and provides info on what he thinks the problem is. And he does phenomenal work. After a few years of being a good customer, patient, paying on time, never objecting to pricing, I **STILL** cannot get a response from him. One issue is that he's a one man show. It's him, or no one. His wife is lovely and accompanies him at times. Very knowledgeable herself. About 4 weeks ago I initiated contact and he responded immediately via text. Great, I thought. Then nothing. After a few more messages checking in, he said there was a family medical situation. I gave him space, and here we are two weeks and yet another text message to him later, and nothing. Nada. And still a leaking well tank. C'mon. Do better. We are done, hope you sort yourself out with other customers - I've seen several other people have had the same experience.

Calling Jefferson plumbing was a total waste of time. They don't communicate well and delayed my…read morerepairs and then ignored. Not sure how they can operate like this as I heard a similar story from a friend who tried using them in the past.

This plumbing service replaced a well pump. Charged for a 1 1/2 HP pump. 1 year later it failed…read more The pump removed was a 1 HP pump. They never put in a 1 1/2 HP pump but charged the previous year for it. Don't trust this company.

AB has helped me out twice. They helped fix a burst pipe in our outdoor shed (Apr 2024), as well as…read morereplacing our upstairs toilet (Oct 2024) that had developed a constant water leak driving up our water bill. Both times Bill was sent out and each time we had excellent service. The people I spoke on the phone were also very pleasant and helpful. Would recommend them for normal or urgent calls.

I needed a new garden hose bib from the main water line through the wall and install a faucet. So I…read morecould water my garden. There was no faucet on that side of the house. I called someone else and they quoted $580. I. Knew that was wrong. I called Fluvanna Plumbing and Jimmy said usually $250 - $300. He made an appointment, showed up on time and charged me $250. Did an excellent job. I am happy to recommend him.

Jim performed numerous minor repairs and installations. He's knowledgeable, thorough, and pleasant…read more Highly recommended!

I contacted The Otter Guys yesterday to schedule service for our older shower systems, and the…read moreappointment was set for today between 12-4 PM. By 2:30 PM, we still hadn't heard anything, so I called the office and was told the plumber would be here. 4:00 PM came and went with no arrival, so I called again. I was told the plumber must be tied up and that she would check the status. At that point, I told her not to bother. We completely understand that unexpected issues can delay a plumber -- that's not the problem. The issue is the lack of basic courtesy. A simple phone call to reschedule would have been appreciated. Instead, I sat at home for four hours waiting on a no‑show. It was frustrating, inconvenient, and highly unprofessional. Based on this experience, I would not recommend calling them.

I can't speak for any repairs but this review is for something super simple as scheduling. We…read morearranged an appointment for them to come a few days ago between a 11-1pm time slot. Come 1:15pm no call and no show, so we called them back and were told "the plumber is still at another job". Some folks may not care but when you are planning on charging a service charge, it's unacceptable. We got a "sorry they are behind" excuse but the right thing to do is the plumber should have called and advised us they would be late. I work in a hospital OR, needing to take time off my busy schedule to wait on these guys. It's a massive inconvenience because your customers also have lives and jobs they have to work around to get your plumber to come. Cancelled the visit. If your gonna be late just take the 15 seconds to call your next site about it...

My hot water heater started leaking water everywhere and I needed to get a new one ASAP. My first…read morequote was from Michael and Son's (beware) and it was for $2800. Smith replaced my water heater for $1575, the least expensive quote I received and he did it the same day! Very nice fellow and good work done. Will be calling on him again!

I have used smith plumbing for many years now for renovation work to new construction. Their…read moreexpertise and prompt manner has helped maintain my level of customer satisfaction as a general contractor. I have recommended them through the years to my customers for all their plumbing issues.

I had an outside water line leak and having a family without running water is rough. I called…read moreHamilton's Plumbing late in the day and was so happy that even after working all day he showed up and worked in the dark. Very Professional and friendly young man and my entire family were so happy to have water back. Can't recommend Johnny any highly. Thanks from the entire family. Also a very fair price. Thanks again. Don Sites

From the owner: We are a family-owned and operated plumbing business built on faith, integrity, and hard work. As a…read moreChristian company, we believe in serving our community with honesty, respect, and a commitment to doing what’s right. From leaky faucets to major repairs, our family treats every home as if it were our own, offering dependable service you can trust. Guided by our values, we strive to provide quality workmanship and genuine care for every customer we serve.

These guys are top-notch, and I would highly recommend them to anybody who needs plumbing support…read more Tyler himself is honest, communicative, available, and willing to be a partner in trying to solve plumbing issues. Their creativity helps you save money without cutting meaningful corners, and they also are willing to go above and beyond to make sure the work happens within your schedule. I sincerely wish the rest of my vendors operated in the way Tyler and company does. These guys are great.

We purchased an older house in Staunton VA and much of it was outdated including the plumbing. We…read morecalled Miller plumbing to upgrade the plumbing system in the house and rework some of it to as part of our remodel. We couldn't be happier with the service, professionalism, and quality that Tyler provided. He shows up when he says he'll be there, explains fully what has to be done, and prices it accordingly. In addition, he offers excellent suggestions, is very flexible, and a super nice person. We highly recommend Miller Plumbing for any job in your home! ​

Use them for our regular septic service, but they were able to respond on about 3 hours notice when…read morewe had a backup that needed to be addressed immediately, Reasonably priced and responsive does it for me.

Our septic pump failed yesterday (Sunday) so we called Moore's plumbing on the recommendation of a…read morefamily member. The two guys that showed up today quickly diagnosed the problem (pump was installed incorrectly by a different company eight years ago and a pipe attached to the pump finally broke) and had it fixed in no time. They were very polite and got the job done. We definitely recommend their services.

Had a clogged toilet at a home i am renting. The technician showed up on time and explained…read moreeverything as he worked. Provided information on the septic system and how to prevent further issues. Price was a bit high for me for just a clogged toilet but they were able to fix the issue and the technician was great.

Very professional and fair. I was extremely impressed by the service and integrity of Mr. Rooter of…read moreRichmond. They installed a new gas hot water heater in my home a year ago. I thought they did a great job. The equipment that they installed was top quality and the plumbers who did the work were courteous, respectful of my home and knowledgeable. This year, I had a plumbing inspection by a third party who informed me that due to code, I needed an expansion tank for the heater. I called Mr. Rooter to inquire and they sent the original plumber to inspect. They agreed to install the tank at no cost to me other than for the tank and pipe, which I did not purchase the first time. Very fair indeed and they were extremely courteous during the discussion we had. I would recommend Mr. Rooter of Richmond.