It took a year and $5000 in additional costs, plus another service company to finally get our system functioning properly. It was not installed to code or as contracted nor was it wired correctly. Awful experience i will be persuing for restitution. read more

This business will steal your money if youre not carefully watching. They came to my house and overcharged me by close to $600 because I was not home at the time of service. Now they are lying and saying I agreed to these insane charges. I'll see you in court. read more

This past Monday, when I stepped into my living room from my bedroom which has a separate heater, I noticed that it was very cold and I also noticed that the thermostat screen on the wall was totally dark and did not have the usual numeric display. It was 19 degrees outside and didn't seem to be much warmer inside the house either. The owner of my house has a regular maintenance contract with Beck Cohen and they had just installed a brand-new HVAC system this past summer so I called them immediately. They were very busy with weather related issues for multiple HVAC customers but they told me that they would have a technician come out ASAP to try to fix the problem and to get some heat going in the house. Their technician, JUSTIN BAIN, was working at another location but arrived at my house in less than an hour from the time of my original call. He immediately found the problem with the HVAC system and quickly fixed it so the house began to warm up quickly. Ironically, the system here was scheduled for its semi-annual maintenance check on the very next day so JUSTIN stayed for nearly 3 hours completing that check while he was here so that he could check for and correct any other possible problems with the system. In the past 6 months, I have had two HVAC issues which were significant since both happened during periods of very inclement weather, both heat and cold. The first was this past summer when the old HVAC system totally crashed during a 95-degree heat wave and Beck Cohen expeditiously replaced the entire system within just a few days. And the second incident being the minor issue that occurred this past Monday which JUSTIN quickly fixed on that very cold day. Beck Cohen has both EXCELLENT Customer Service and technical HVAC expertise and service which I value because I've had some unpleasant experiences with other HVAC companies in the past so I'm very happy and relieved that I can always rely on Beck Cohen for quick and effective service!! A Big Thanks to JUSTIN and all of you there at Beck Cohen!! read more

Introduced by COSTCO, Beck Cohen has a higher price than other local vendors, but we agreed mistakenly for the higher quality service(COSTCO!) expectation. Their sales person and manager are super nice, but the installation is terrible: poorly connected duct work, not following the code and guideline of the manufacturer for installation. If you are hoping a quality work, please find other companies. read more

Beck Cohen (Andy P and another employee) serviced my HVAC today and they were both very thorough and just great all around. I enjoy working with this company. I always know what to expect and have found them to be reliable. read more

Sometimes you realize just how great a company is only in retrospect. We contracted with Beck Cohen in summer 2020 to replace the heat pump in our Charlottesville home, after receiving bids from other local companies. Beck Cohen's proposal was clear and detailed. Their salesperson, Brian, was not pushy but, rather, responsive, modifying the proposal after we discussed various options. Beck Cohen installed a high-end Lennox system, with all work completed in one day. The system worked beautifully and the thermostat was a dream to operate. One could barely hear the outside unit, it was so quiet. When we sold our house earlier this year, we could point to our incredibly low energy bills as a selling point. In the home we now occupy in the Washington DC urban area, we had a new Daikin heat pump system installed by a local contractor (not Beck Cohen). This was a complicated job, involving replacement of aging systems, new ductwork, two separate heat pumps, and zoning. That being said, the contractor ran into problems that could have been anticipated and delayed completion of the work by weeks, in the midst of a very cold winter and as we were preparing to move in. Months after starting work the contractor is only now finished with ironing out all of the wrinkles. The thermostats are stupidly complicated and one must push tiny buttons on the small touch screens. My daughter is seeking an HVAC contractor. She has been subjected to aggressive salesmanship and has received proposals that provide hardly any equipment specifications. No company is perfect. But Beck Cohen will stand out in my mind for the professionalism and reliability of its staff. The system worked exactly as promised and the installation was memorably smooth. I wish only that the installers had removed debris in the attic left from the old air handler. But, really, that's a small issue, and my husband and I could have been on top of that one. read more

We have a boiler for heat. Needed a new AC unit. They convinced us we needed an AC and heat until, not just AC. Completely mislead us. I know they get good reviews but they were not truthful. I now feel like I do when I go to a car dealer repair shop to get an oil change and they try to convince you you need a new transmission. Make sure you ask the right questions and get more estimates from other places. read more

I contacted Beck Cohen to check out a sound that seemed a bit off and also to have them do their annual service check up. They fit me into the schedule the very next day, which was a pleasant surprise. Bobby was our service technician and he was prompt and courteous and was quick to find the problem... fixing it quickly and efficiently. Thanks Beck Cohen! read more

Beck Cohen is the best of the best. that I have found, used, & experienced, in over 50 years with having many homes. A truly World Class A range company rating from me. I had put up with another company's attitudes, egos, dirty and smelly techs always arriving late, exorbitant pricing and, evasive answers to simple questions long enough. I needed another solution asap. I had a No Heat condition in 15°F weather. So. I decided to call Beck Cohen, and to my plesant surprise, they were available. They said it would be about 1 to 2 hours to get a tech out to look at it. The tech showed up within 45 minutes from the time of my request for service. I am located 20 miles from Charlottesville. They texted me a highly accurate ETA, along with the name and picture of the technician, that would be performing the service call upon dispatch. Andy was Super Pro. He was dressed sharp, clean, prompt, and a world class knowledgeable expert in his field. Andy repaired the fault within 20 minutes upon his arrival. He had parts on his truck. Andy Pritchette was the certified technician on my service call. A Stellar human being, as well. After all was running properly, he stayed to make sure all was functional, would not fail again, and everything was running perfect. Beck Cohen also have an option for a maintenance contract. I elected to get both the heating and air conditioning maintenance contract, as the bundle was a great price and affordable. The next day, Andy came back out to clean the chimney, boiler, combustion chamber, fuel filter, and adjusted the fuel air ratio for optimum settings which saves me $ on fuel costs each month. The savings in fuel $ alone, is like getting their maintenance contract for free. Definitely ask about that, I feel it IS truly a great deal. Preventative maintenance limits breakdowns, and the need for costly emergency service calls. I get the assurance & peace of mind from knowing my heating system has been cleaned and tuned for optimal performance and reliability. And if something does break, just give them a call, and they will be there fast to fix it and get it back up and running quickly and correctly. The office and dispatch staff of Beck Cohen, are all also, World Class A range professionals. Great communicators, helpful, clear and concise in their responses to your concerns and issues, and very respectful of you. Beck Cohen is of those extremely rare gems, a well managed company. My sincere thanks to the owner(s) of Beck Cohen, for "Getting it" when it comes to running a great company. I own several companies myself, so I am keenly aware when I see true talent and greatness in other companies such as BC. That level of detail, quality, and caliber, requires an unwavering commitment to excellence, an exceptional business acumen, and very long hours of planning and dedication to achieve. I am honoured to have experienced your vision. It is truly, perfection in motion. So to everyone like myself, who right now is seeking and reviewing answers, as to who to use, Why put up with the frustration, excuses, and abject failure of mediocrity? When you can experience absolute Perfection in getting to goal fast from Beck Cohen. We all know cheaper. He's that flaky guy that may or may not deliver the 5 day old baked goods on time. They taste weird. Is coconut cake really supposed to be crunchy? The Bride to be asks... He usually comes with an initial lower price, but also a much higher hidden agenda and costs in the end. Especially if you get sick from the crunch cake. Cake is cheap. But the components of a Heating and Air Conditioning system, with today's computerized parts, are not cheap at all. A technician that is not properly trained can literally destroy tens of thousands of dollars of sophisticated equipment in mere seconds. If he isn't properly trained or certified in installations or service work, only he is probably going to know that his experimentation failure, that was actually a minor repair just moments before he touched it, now has turned into a major equipment replacement cost. That is when he says, "Ah, yeah, Uhhh, Ummm, I don't think I can fix this, sorry, I, I, meant to say it's not repairable. You're going to need a new one." That's the exact time when cheaper went not an option. There's a very good reason the best exist. I have learned by sheer brutality, and the school of hard hits to my wallet over the decades of my life, that the best is actually always cheaper to operate, lasts way longer, performs better, and is more economical in the end. Because the rest, simply do not perform as well. They consume massive amounts of energy, and do not perform as efficiently. The magic number for total costs, I have found, is a 3 to 1 ratio. Buy 3 cheap ones, or buy 1 of the best that will outlast the other 3. Beck Cohen. There is no one else in Charlottesvlle that even comes remotely close to their caliber of work and service. Period. read more

Beck Cohen - Mr B is glad the furnace is working so he can get back to work.... - Plumbing Near Me - Charlottesville, Virginia

Used Beck-Cohen a few times, always a good experience. Technician David Nyberg came by and worked on gas hook ups. Timely arrival, efficient and courteous. Good job all around. read more

My experience with Beck Cohen today (Technician David Nyberg) has convinced me that I will always use them in the future. I called at the end of the day yesterday to inquire about installing a new toilet. To my great surprise, they called back early this morning to arrange it. Emily asked for the details of the unit I wanted them to supply and install. I gave them the details and she said, "If it's in stock, would you like us to Install it this morning?" How great is that? David was there by 8:30, with the correct unit. He removed the old one and installed the new one, which works perfectly. While David was here, I mentioned that I had two ceiling light fixtures upstairs, waiting to be installed and I might schedule them to do that In the future. David said, "I could call the office to see if my schedule would allow me to install them both today while I'm here... no extra service call charge." And that's what he did! David was polite, respectful, quiet, professional and he knew exactly what he was doing... impressive in every way... even though this was two different trades. I'm not sure I've ever experienced this extraordinary level of customer service before. Beck Cohen, you are now my plumbers and electricians for good! Thank you. read more

I live in an older apartment. I have called beck Cohen 4 times. I have received no less than 100% over the top customer service. When air conditioning went out in July they gave me a window unit until they got the parts. When I have lost power in house, immediately, same day service. Reasonable price. Great annual service maintenance. read more

Installed a new kitchen faucet. Showed up on time. Wore a mask the entire time, even when on his back, under sink! Did not give up when hole in granite countertop was a little tight. Trouble shooted and was able to resolve that issue. Knowledgeable technician. Faucet looks great and works great. Thank you Jason. read more

Otter trash dump! Beck Cohen claims to be the best around, but unfortunately it's not. Let me go into detail for the once's that wanna work here in general. First of all the management damn its a shame, and I'll tell you why due to the fact that s specific "manager" enjoys talking shit and not keeping his word, and on top of that anger issues are through the roof. I'm just pointing this out for the ones that wanna work here in the future trust me this company doesn't give 2 shits and will ignore any request. I'm going to say it again DO NOT WORK FOR THIS COMPANY YOU WILL REGRET IT IN THE LONG RUN MENTALITY read more

I would not recommend this company to anyone. It has taken 7 visits (and counting) for our heating unit to be repaired (It is worth mentioning our unit is only four years old.). Technicians have arrived late, misinformed, and unprepared. A simple repair has taken nearly a month to fix. My husband has had to miss hours of work waiting at home while this unreliable, unorganized, poorly run company has attempted to repair our heater. Oh, and it's currently 20 degrees outside. Be sure to use any company but Beck Cohen. read more

I have used Beck Cohen's plumbing group to install a safety shower and repair a sink drain tie in for commercial lab space. They are professional, friendly and fast. I can't say enough good things about Sarah, Nick and their team, highly recommend working with them. read more