Do not recommend!! I brought in an 18k gold necklace to be shortened and for a bracelet to be made out of the leftover chain from the necklace. I paid $115 for 14k gold, but after a few days, the gold started to come off on the new pieces. While I had been assured that I would be provided 14k gold, they clearly gave me gold plated jewelry. I went back to ask them to fix it with 14k instead of gold plated (because that's what I had paid for) and they say they would, but I don't feel like I can trust them so who knows what they did to my jewelry! Also, the necklace was too short and instead of them fixing it by adding chain, they provided me with a gold plated extender and told me to deal with it. When I picked up the bracelet for the second time, it broke within 5 minutes of me putting it on. Luis, Ernesto work here and I do not recommend either of them!! They are not honest. read more

Ernesto's Jewelry - Broken bracelet within 5 minutes of putting it on after picking it up from them - Watch Repair Near Me - New York, New York

I received a call on the phone earlier today from Ernesto's saying that my pieces were done early. They used the word "rushed" on the phone so at first, I was worried, but when I looked at my pieces I was more than happy with the results. My penguin necklace had gotten its "charm" back. My dolphin ring looks more beautiful than I ever thought it would and I love the replacement stones on my bracelet. These pieces mean more to me than I could say and I couldn't possibly be happier. There's a lot of sentimental value with these pieces, and they are irreplaceable. I am grateful to Ernesto's for their help with maintenance. I didn't know what to expect, but I was speechless when I saw how beautiful my pieces were when I came to pick them up. I also had a great conversation with the employees at the store. I am more than satisfied with my experience. read more

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Very honest and reliable. The best in the Upper West Side. Very personable as well. Family-run business. I would definitely recommend

I dropped off a watch for a repair with Ernesto last week, and I received a call from him to come in yesterday "anytime before 5 PM" to pick up my watch. I made the trek all the way to the Upper West Side from New Jersey to go get it. When I showed up, Ernesto told me to wait a few minutes and it would be ready. 20 minutes later, he came out and told me that the watch was not ready and I would need to come back. I ended up coming back the next day for my watch and paying $60 for the repair. I was not offered anything from Ernesto for his lack of professionalism and the inconvenience that he caused me. read more

They are fabulous. talented. knowledgeable. let's keep family businesses alive. nothing like it

Everything always goes perfectly at Ernesto's. He does impeccable work and is lovely.

Can't praise this place enough! Excellent service and price. Thank you team! Will be back for all my watch and jewel needs

I have been having work done at Ernesto's over the past decade and always have a good outcome. They have on more than one occasion made exact replicas of lost earrings (impressive!), cleaned watches, and repaired treasured pieces. The service is always pleasant and professional. The only issue is that sometimes the wait is longer than I would like because they are behind (perhaps shortstaffed) - but I also know they are a very busy practice with a lot of work to keep up with. read more

Prefect experience. I got 3 rings resized here and paid about $350. They were all quite small to begin with, each being about a size 4 or 5 and I got them each to be either a size 9 or 10 depending on which finger I was gonna wear them on, so it a reasonable price I think. They fit perfectly now and I'm very happy with the quality! They said it would take about two weeks and after about a week and a half I got a call saying they were ready for pick up. My rings look brand new and I couldn't be happier! I'm excited to be able to wear my rings now! Thanks so much for an efficient and easy experience! read more

Ernesto's Jewelry combines superb skills with absolute integrity. They set the standard for service and knowledge!

If I think of models for great customer service, high quality, and honest service, Ernestos comes out at the very top. That is the reason that there are almost always a number of customers - almost all repeat - in the small store. read more

I feel so lucky that I stumbled upon my neighborhood watch repair and have it be this shop!! Every time I am there, there are people who come from all over the city, and with good reason! Ernesto and his staff are the best. The service provided is unmatched. Ernesto repaired my Cartier tank watch and did a beautiful job. I have gone there to have watch batteries replaced and new bands. The experience is always lovely and I highly recommend this shop. read more

Ernesto is a prince! The workmanship Is superb, and he is always da delight to deal with! read more

I've been going to Ernesto's for 35 years for purchases and watch and jewelry repair. It's a family business and they treat you like family. The work they do is always excellent. I've had rings resized, antique watches repaired and sometimes sold them old jewelry. I can't recommend them more highly. read more

I have known Ernesto for many years. He always does a good job at a fair price. If you own a Rolex that needs servicing or cleaning or repairing and you take it to Rolex, they will charge between $1,500 and $2,000 I brought a Rolex to Ernesto's with a broken mainspring. They fixed it for $275. It's still working. Thank you read more

Honest truth, very flexible with my ideas or to recreate. Fixing watches, customs and jewerly, antique pieces are available with affordable read more

Ernesto's Jewelry - Love their setup - Watch Repair Near Me - New York, New York

I took in a gold chain to have the loop on the end changed to a smaller loop that would go through the bail of a pendant I have. He said it would cost $40 to remove the current loop and solder a smaller loop on the end. He was also going to change the clasp at the other end. When I picked it up after a week, he wasn't there. When I got home I saw that the clasp had been changed, but nothing had been done to solder a smaller loop on the other end. I had to go back the next day to request that the work I had paid $40 for actually be done. He wouldn't do it, and took the chain and smashed the loop into an oval to go thru the bail in the pendant. He would not give me any money back, after charging me for work he didn't do. Don't trust him. read more

These people are just lovely. So nice, friendly, and accommodating. So glad they are in the neighborhood. I've had a watch battery replaced (so quick, easy, and reasonably priced) and a bracelet repaired (a link near the clasp had come off and I lost it, and they easily put in a replacement link and repaired the clasp for me -- in less than 5 minutes. I guess it was an easy fix, but it was magic in my eyes! So happy to be able to wear my bracelet again!) Would highly recommend to anyone who needs repairs to watches or jewelry! read more

Came here after reading Yelp reviews. Not sure what kind of sorcery this shop employs - but I got links removed from 2 watches in 5 minutes. Paid and out the door. Very friendly. And they were super busy too. Will be coming here for battery replacements and such from now on. Best experience on UWS thus far. $9.50 to get the watch band adjusted. Not bad at all. read more

So hard to find a small jeweler like this one that still does repairs and custom work. Very helpful service and good selection of jewelry for its size. I bought a pair of 14 kt gold sand dollar post earrings that are beautiful and very well priced. (When I went on line later to see identical earrings, they were all more expensive than what Ernesto's charged.) The man who helped me fixed a pair of earrings, helped me find backs for another pair. I will recommend this place to friends. read more

Needed some watch batteries replaced on a few watches. In and out in 15 minutes, the two people behind the counter were very kind, and only $15 each for battery replacement. Would definitely use again! read more

Fast and easy watch resize and battery replacement. Reasonable prices as well. Will be retuning in the future.

My favorite family owned jewelry store in the UWS. Great service and quality craftsmanship.

Ernesto and his staff know quality customer service! They are quick and thorough. They charge around the same of what other jewelers in the area do, but its their customer service that keeps me coming back. They never try to sell you on extra stuff (unlike many other jewelers) and they tell you straight up exactly what you need done and are always clear about prices and if there are other options available for your repair. read more

I went to Ernesto's to have a few pieces of jewelry fixed and he and his team were such a pleasure to work with! Their customer service is unmatched. Everyone I spoke with was kind, and I felt that their pricing was extremely fair. I look forward to bringing them more of my business. Thank you Ernesto! read more

Friendly customer service, both over the phone and in person. Thank you for such a quick and efficient fix! Definitely going to be my go-to for servicing my watch and jewelry! read more

This place is great! I went to have my boyfriend's watch battery replaced, as the place in my neighborhood had done a terrible job on it previously (expensive, broke the pin on the watch, and the battery ran out in a couple of months). The folks at Ernesto's were pleasant and quick and reasonably priced and I felt good about the service. I went back about a month later when he had dropped the watch and it was stopping and starting in an odd way - they found that the battery had been knocked out of place and put it back in without charging me anything. Very helpful with suggesting what options might be necessary on a piece without being pushy or up-selling. I travel cross-town just for these guys because I feel I can trust the work they're doing. Lots of folks in the shop getting things cleaned/repaired/adjusted whenever I go. It is inside the nook of another entrance so just look carefully at your map, but once you've found it once it's easy to remember. read more

I went to Ernesto's today to get a few links removed from my watch. 10 mins and $12 later, I was out the door. A beautiful job done!

Pretty exceptional place - they really know what they are doing!

Got a watch battery replaced, upon which the watch promptly stopped working. Brought it back in and was met with a rather defensive attitude. I wasn't blaming them for the problem (just trying to assess what happened and what to do next), so the defensiveness seemed unfair and unusual. If I wasn't suspicious before that they caused the watch to break, I am now. Why else act so defensive? I won't go back. read more

Great UWS jeweler and watch repair. They fixed my watch in a few minutes without issue and very reasonably priced. Friendly service

Friendly, knowledgeable and professional are the three words to describe Ernesto's! Came in here to get a watch looked at and resized and was met with the warmest service ever. The owners were incredibly helpful and patient and kind. Recommend to anyone in the market for a new piece of jewelry or for some incredibly insightful information about their pieces. 10/10! read more

A great place for hard to do jewelry and watch repairs. Service was very fast and the prices are reasonable. Top quality work too. Recommended. read more

I stumbled upon Ernesto's one day on my way home. I was in the market for a wedding band similar to the Tiffany Metro band. They had a variety of similar items, but nothing exactly what I wanted. The owner ( and his I guess son) were incredibly friendly and helpful when I explained the ring. I brought up the image on my iphone and they assured me they could match the ring. The best part was the price. I picked up the band today and I was in SHOCK, the ring was perfect! They created a half moon (1/2 way around) 18 k gold version of the ring with diamonds for $600!! I highly recommend this place for custom made jewelry!! read more

I don't have one complaint for Ernesto's. They were great! I spent about two days reading reviews for jewelry repair shops and finally decided on Ernesto's. It's close to home, and the reviews did not lie! I needed to get a watch repaired and cleaned. I also needed to get earrings repaired. When I arrived, there was another customer ahead of me, but they got to me fairly quickly. The woman fixed my earrings on the spot, which was awesome. The watch took a couple of days to get repaired/cleaned, but it looked amazing when I picked it up. It was fairly inexpensive considering what I needed done. Definitely great customer service! read more

BEWARE DO NOT SHOP THERE - ERNESTO'S JEWELRY on upper west side 2350 Broadway - 86 St and Broadway. I did bring a diamond ring into the store to reset my stone; I still have not gotten my ring back he is trying to give me an inferior ring that is NOT mine. Since this started I learned that you must take a photo in the store whenever you have a diamond. BE VERY CAREFUL do not go there. While he can be charming - If you keep googeling you will find out the truth. wish I had done that. His niece Rita is worse. Not even one star. If you see a good report it is by a relative read more

Ernesto's has the friendliest staff. Over the last five years I have had three watch bands resized and they have never once charged me for their service. They have earned a grade A+ read more

Had a great experience at this place! The staff was very friendly, attentive, and the service was fast and very reasonably priced. I had a guard placed on my ring, had it cleaned, and had a watch battery replaced all for under $25! Will definitely be back if I need additional work done. read more

I had three watches that needed a new battery. I went to Ernesto's and within 10 minutes, all three watches were fixed. I paid less than $40. I highly recommend this place, this will be my go-to jewelry fixer-upper-place. Great service, super professional, they even called me, "Ms. Kim." Which is so weird for me, because I'm only addressed by my last name at work. Either way, I thought it was a very nice touch. read more

Walked in, guy removed the links from my watch in five minutes. It was around $10. Quick and friendly service!