This company was just bought out so good change is coming. The staff was really helpful and they…read morehad a covered spot for us when we needed to store our rv for a month. Once the office is redone and things cleaned up it'll be wonderful facility.

Beware!!!I had my 5th wheel parked here. I thought everything would be good. Covered parking is…read morewhat we wanted. I felt like it was secure BUT our camper got broken into twice. The first time they broke the door and weren't able to get in because the camper next to us was parked too close. The storage place notified us. The second time they stole our big tv mounted on the wall along with remote and tried to take the stereo. We only found out when we picked it up to go camping!!! I'm not sure what goes on there but this is ridiculous!!! They told us they were not liable for anything!! Beware!!

They took a month and a half to fix my car. And also, is it common for them to siphon the gas out…read moreof your car and not replace it? I've been to other repair shops and NEVER got my car back with a completely empty tank that couldn't even register the miles left to empty because it was so low. Keep in mind it was full when I put it in their custody. I was charged for a balance and alignment, but of course my car didn't get that. They have the worst customer service and are very poorly managed and it's very obvious. If you have State Farm and have the misfortune of wrecking in Carlsbad, do yourself the favor and pay to have your car hauled to literally anywhere else in the world. I've NEVER had to deal with so much bull.

This is the only tow service in Carlsbad that answered first ring of their 24/7 emergency line for…read more1. And in top of that everyone else would NOT perform the roadside service I needed. I guess they are too good for it now that all the money is in the fields w the big trucks maybe. This includes that locksmith service that advertises itself all over town. They never answered until 4 hours later! Don't underestimate this company. I found them to be above and beyond compassionate.

They are not an understand business. they will not work with you and they lock you out the second…read moreyou haven't made a payment. Customer Service is unkind. Also agreed with the quality of the units. Your stuff will be covered in dust and most of your stuff will be ruined by using these cheap units that cost a lot for the quality. I would suggest using a different place if you want your items to stay good or have people that have good customer service. I had stated my move out date was at the end of the month which would be October 31st but they wrote back and said I had to be out by October 30th.

Do not use these people. If you are one day late they charge you a late fee equal to half the…read moremonthly fee, miss by a week and they put they're own lock on the unit and resort to threats. Very poor customer relations and ridiculous billing practices. Also poor structure, after only a couple months everything in the unit was covered in a heavy layer of dirt. The only thing the unit protected the property from was theft and direct rainfall. Use at your own risk.

Cannot reach them by either phone, in person or email. Continue to get text messages that my…read morepayment is overdue. I used their drop box to make my payment.