Everyone in there was super nice and I appreciate them for doing great work with my tooth pulling!…read moreGreat care and made sure if I needed anything they could help get it right! Great spot!

Having the worst time with this dentist. I am 52 and had my wisdom teeth removed. They lest pieces…read moreof my tooth or jaw bone chips in my gums. I went back and now I am in the worst pain I have ever experienced and I can't seem to get any help from them now. I have called asking for help 3 times now and I just get ignored.

I've never written a Yelp review nor had any desire to, but I have to warn people about this place!…read more I'm in my 20s and routinely see the dentist, but after moving, I looked for a new dentist and I wish I had seen this review. My tooth isn't the same nearly two years after a routine filling by Dr. Rena Mollner. She talked throughout the entire procedure, even pausing what she was doing to continue her conversation. As a result I've had nerve pain in my tooth and I'm unable to eat normally with it. Dr. Nate Mollner attempted to pacify me in a follow up visit by telling me this is normal when a filling happens and it happened to him when his Dad did his filling as a kid, since a filling is only a stepping stone before you get more procedures! If this line of reasoning sounds like something you want from your dentist, this is your spot, sounds like it runs in the family. God knows what they're paying to get positive reviews, but I'm sure it's covered by the $300 plastic retainer they sell you. Don't go here!

The only positive about this office is the dentist. He's fantastic, and super friendly but I have…read morehonestly had such horrible experiences with the office staff. I never publish poor reviews, and I am not one to be rude or easily get angry...but I have had several negative experiences with the office staff and they alone have made me not want to return. They have called me within the 48 hour period to tell me things like my new insurance isn't actually covered, only accepted...but then tell me that I now owe them $75 because I can't afford to risk a full appointment without my insurance covering it. These types of scenarios happen a lot with them, almost like they purposely want me to pay a late fee. And to make it worse, when I do get frustrated or even if I just ask questions, they get rude and angry with me. I have had the worst customer service experiences I've ever had here, which for me - is make or break when dealing with a lot of money and insurance.

A couple issues. Poor Billing process. I often had to review my billing ledger and catch over…read morepayments. Estimates were sometimes 20% off. I had a small credit on my account and asked them to refund the credit to me. I was told they would charge me a $1 fee to mail me a refund check. How can you charge someone to refund their money?. They recommended an overly complicated crown to address an old filling. I was able to go to another dentist and get the filling replaced at a fraction of the cost....saving me thousands. That is ridiculous and Vero Dental is part of our crisis around the cost of healthcare and overcharging. I would definitely stear clear of Vero Dental.

If I could give them a 0-star rating, I would. I had a crown fall out and needed a place to go so I…read morecalled here and they got me in. They then called that an exam and billed it to insurance that way. I went back to get an actual cleaning, and they told me I need a periodontal cleaning and wanted an exorbitant amount of money to do that. Then I got a crazy bill for no cleaning and again looking in my mouth for 5 minutes all because they billed my insurance for an exam to put the crown in so now my insurance won't cover the exam during the cleaning. I went and got a second opinion elsewhere and paid out of pocket and paid less that they are trying to charge me AFTER insurance. Turns out I don't need any of the additional work they are saying. They are using insurance codes to drive up costs and get money where they can. Looking at other reviews, people are having similar experiences. I would take your business to any other practice.

We paid unexpected out-of-pocket costs because the practice changed ownership and insurance…read moreparticipation without notifying us while we were receiving care. We were not informed at any point that we might be out-of-network despite providing our insurance information multiple times. We chose this dental practice because it appeared in-network with our insurance before my first visit in March 2025. My husband was also an existing patient from the prior dentist and continued care after the ownership change. We only received a bill for our 2025 visits in December, after we had made multiple visits and therefore incurred out-of-pockets costs without our knowledge. The office initially offered to split the costs 50/50 due to the insurance confusion, but later reversed that offer. Instead, they informed us that we actually had an additional outstanding bill (that they waived as their version of a fair compromise). That did not reflect the original resolution discussed. The core issue was the lack of clear communication about the change in insurance status and how this led to unexpected out-of-pockets costs.

The front office staff, dental hygienists and the dentist are all wonderful! I'd highly recommend…read morethis office to anyone and am happy to have found them :)

This place is terrible. I am in need of a retainer, so I called and ASKED if they made them. I was…read moretold that they do. I scheduled a 9:00 am appointment, the first of the day, and they were 15 minutes late. Then, the person didn't know what I was there for, and tried to get me to take x-rays. After explaining why I was there, I was told they don't do retainers for people that are not patients. I told the person that I specifically asked that when I called to make an appointment. I was then told they have an answering service in AZ and they don't know their procedures. This place has zero urgency and their answering service doesn't know correct information. Although, I will say the answering service called the office to confirm, so once again I fault this office. I would not recommend this place at all!

Orthodontist has terrible customer service. She is pushy and rude! She will not answer your…read morequestions, she interrupts and makes excuses to leave. You will be scheduled out 8 weeks each visit and always at times during the day so you have to pull your child out of school each time or you will need to leave work each time. This is my third child having braces here, the other Ortho's in the past were great, always had evening appointments.

I have been a patient here for over twenty years and never felt uneasy about getting my teeth…read moreclean. Dr. Farmer and Jeanine were always very polite and professional. When Dr. Farmer decided to retire he sent out a letter to all of his patients bidding us a farewell and thanks for having been his loyal patients. He was a kind man. I stayed on as a patient and in comes Albert Kim. It's always hard to meet someone new in a professional setting because you do not know any thing about them. On 9/23/25 l met the boogie man and will not be returning to innovative. I will miss Dr. Sanchez and Deb and I wish them continued success until they too decide to retire.

Staff is really friendly, the receptionist whom was Michelle really accommodated to my times due to…read moremy busy schedule.

Dr Johnson and Lupita were nothing short of lovely and put this white-coat syndromed patient into a…read morevery calm and relaxed mood right off the bat, a feat that I didn't think was possible for any doctor, let alone a *DUN DUN DUN* dentist! I have an appointment in July for a couple of minor fillings and a 6month clean in the books and I couldn't feel better about it. I've never felt so at peace with the idea of returning to the dentist. Dare I say I look forward to it? No, it's too soon for that. But I am not begrudging it either. Cheers to a great team at the little office on Federal.

Today was my first time at ISmile Dental Group and, I will begin with I WILL BE BACK! The lady's at…read morethe front desk are very welcoming and helpful! I only waited a couple of minutes and I was already getting called back to get my cleaning done. X-rays were a breeze and then we got to cleaning. My mouth is very sensitive and I feel any kind of pain right away, here I felt only comfort. I highly recommend this place if you haven't already started coming!

They run on time and are not at all opportunistic in terms of recommending procedures. I fully…read moretrust that if they say something needs further attention, it's true. I had a dentist elsewhere (a chain operation) before this who proposed an outrageous treatment plan and turned out almost none of that was necessary. Dr. Braun will always tell you the truth and isn't "selling" anything. I hear good things about the other dentist here too. I don't ever put forth effort to see the same hygienist and as a result have had many of them and they all seem to do a great job. They're booked super far out but if you need to be seen sooner and call and try to fill a cancellation spot that usually works out. I've been going here for 7+ years and family members also go here.

I have been a patient of 4th ave family dentistry for years. since dr swain retired this place has…read moregone down. The care is mediocre and the deceptive billing practices border on fraudulent. I would never recommend this place to anyone.

Front desk service representatives, Latica and Mandi always provide me with top-rated 5-star…read moreservice. I would rate them 10-star if I could!! Dental Assistant, Cassie is phenomenal in making me feel comfortable and explaining everything she was going to do before doing it which I really appreciate that approach. Cassie is talented, engaging and professional. Dr. Holland, besides being extremely competent and compassionate, always puts a smile on my face and is the only dentist in my life who has ever genuinely complimented my eyeglass frames and hair style! She made my day and then some.

This experience went from GREAT to I am NO longer a customer/patient and will never return…read more I don't know if what they do is legal, but it is definitely not ethical. The issue with my first visit was when the hygienist asked if I wanted a fluoride treatment. So, not knowing it'd be EXTRA, because she didn't tell me, I was like... "OK". I didn't know until after my appointment was over that she was trying to upsell me into extra services without disclosure or letting me know how much. At the time, I thought she was confirming that I was ok with it (because some people have concerns with too much fluoride). I don't work in the dental industry. I don't know what I don't know. I also do not recall any other dentist ever asking me this question, so also thought it was something they confirmed and/or provided at this newer office. When I go to the counter to "check out" , she says I owe $40.00 which was surprising as this was a covered visit for a standard cleaning. That's when I realize what that hygienist pulled. I could ask if you want mushrooms & onions with your steak and not tell you it was 40 extra dollars, too. Would they like that?? I sure didn't think a few minutes it took for a "fluoride treatment" would be $40, either. Don't try to sell things to people as if it's part of the service by not saying how much it will cost, period. I had a filling redone as I've had several times in the past. All of my fillings are from when I was a young child, so they deteriorate and I am used to needing to get them redone. I have never experienced having to pay hundreds of dollars for the procedure as I've always had dental insurance. They told me this huge price, and so I asked why would I need to pay you $400-$500 for new fillings? My insurance should cover 80%, and they said back to me NO JOKE -- they are charging me FULL PRICE "up-front" and will refund me "later" after my insurance has paid their part. I do NOT consent to paying money that I do not owe! And why should I, as the patient, be out any money for weeks and/or months before the insurance was applied? That's not on me, that's the insurance that takes long! Like, what is this? I have never at any insurance whether dental, medical, eye, tell me that I pay full price for everything out-of-pocket up-front and then I have to wait for a REFUND after the insurance processes? What in the world is this nonsense. I the patient, your dang customer, why would I hand over my dollars for you to hang on to INTEREST-FREE (are they making interest on MY money? -- while we wait for insurance to process, if so, that would be theft as that is my money and therefore my interest). Is this LEGAL? It's definitely NOT ethical & unheard of. Then, when the company I worked for changed hands, so did the insurance provider. Wynkoop Dentistry caught wind of it (somehow) prior to a cleaning appointment and texted me to say I better go upload new info to some random link platform or else I'm gonna pay full price. Again with this always trying/threatening to make me pay full price?? I had it at that point. I'm at work and I have stuff to do and if I don't do their clerical work for their office then my punishment is to pay them money for my "free" cleaning? You can absolutely forget it! They pay staff by the hour to do that work and if it's more convenient for ME to give you new info when I come for my appointment, that's what we're doing. Learn some humility - this office gets paid because I choose to go there and be their patient/customer. They don't get to make demands or threats when I'm the reason they're making an income. Then they have the audacity to say they're sending me these ridiculous texts so that my appointment goes "smooth" and so that I don't have to "worry". I had NO worry!!! None, zero, zilch. I know with 100% certainty of my insurance coverage. The [previously nonexistent] worry came AFTER they sent me these text threats! It would have been "smooth" otherwise if I came to my appointment & provide the updated insurance then, like other offices do! I liked it is a very modern office, but they're passing on costs to patients it seems to me. I'm sure the dentists don't blink at fancy meals, live in multi-bedroom/bathroom homes, and probably have second vacation homes while I have a 1BR apt, so no they don't need "my" money that bad. There were some other positives I had prior them trying to basically extort money from me, but forget it at this point, those positives are washed away since I won't return. This is all female dentistry, too, so something I'd want to support and it's really freaking sad this is how these ladies operate. There is not a shortage of dentists and I can find a new one in 5 minutes. Y'all ought to be ashamed and I'm really curious if this is something the governing dental licensing bodies would say are appropriate business practices.