New bike day! I can't thank Ben Deakins and Rome from SOLNIX bike shop in spokane washington enough…read morefor helping me get my dream bike. I have been in the customer service industry since the late 90s, I know a thing or two about customer service. Ben and Roman have been helping me decide on the Pivot shuttle LT for several months and the amount of knowledge they know is incredible! They without fail with every interaction went above and beyond normal customer service expectations. I am a loyal customer for life, and cannot shout out enough to all adventurers that if you're not going to them for your adventure needs, you are missing out on legendary service and knowledge.I went on a maiden voyage to beacon hill and the bike is epic , best decision I have ever made in a bike.

Needed my old bike repaired and tuned up. Shred was close by so I took it over. The staff was…read morefriendly and quickly figured out what my bike needed to get back on the road. I know repairs are going to be expensive but the estimate was reasonable. The bike looks great and should ride problem free for few years. Will definitely go back to them.

This is a store with a great selection. The cashiers have always been very nice & helpful, too…read more One person in the shoe department will avoid you so they don't have to help you and complain that it is tired of people being in the store. The 2 red headed brothers are awesome employes. Give those guys a bonus!! They should teach customer service in the store!! I love great customer service. In my business I had a Nordstrom customer service policy. That is a rare thing now, but the red headed brothers have got it down! Congrats!

No guns ammo fishing or hunting anything plus grossly overpriced full retail plus prices!read more

I pretty much buy all my gear here as they've always been extremely helpful and very quick. Shout…read moreout Steve Aoki in the back! Additionally, they have a large gear selection, good prices and their all season rentals are the best deal in Coeur d'Alene.

Top notch group of staff to get a large group of us in and out within 30 minutes. We arrived right…read morewhen they opened and they were ready to take care of us. True professionals on setting us up with the right gear too. Thanks!

Front clerk told me they would text or call before they put my clothes on the floor after they…read morevalued them, so I could agree or change my mind. I filled out a piece of paper and was told this paper would allow them to contact me to do that. They took 20 items for $10. I wanted to get my items back and take them elsewhere. When I got there and told them I'd like them back, they told me they were already on the floor and it was not possible to get them back. They said I should have signed up for a call ahead. Which I was under the impression I did given the paperwork I filled out. So, I lost 20 items for $10 and they had no remorse or apology for the miscommunication. I have no interest in doing anymore business with them. Please beware of taking things there to sell. You are not their priority. They will take your things, give you chump change for them and send you on your way.

The owner of these stores is just amazing! The whole family is very considerate of needs in our…read morecommunity & willing to step up & pitch in to fill needs & raise $ for great causes where they can. The stores & items are set up beautifully & items are handled with care. Definitely the type of businesses my family loves to shop at & spend $!!!

I LOVE this store! Each location has completely different clothing. I typically go to the one in…read moreRiverstone if I'm looking for a cute dress. But lately the Downtown CDA one has had a great dress selection as well. Shopping choices are limited in CDA so I'm VERY thankful to Kareen and her contribution to the community! Providing us with beautiful clothing options that are carefully curated. She always hires the best people, everyone is so sweet and helpful! I can't say enough great things about these stores!

I would avoid this store like the plague!! The staff were ok, but wow the owner was terrible. I…read morewould never step back into her store after this experience. I can never imagine supporting a small business with an owner like that. Spent over $100 for one item and wouldn't stand behind her product and quality. Such a disappointment

Their customer service is top notch. They have a good…read moreselection of products. They had a good price for the items I wanted. I received a parcel with a damaged product in it. They replaced the product with no hassle.

After years of ordering hundreds of items such as hazardous materials (solid-fuel rocket motors;…read morechemicals; lithium batteries; firearm components; wine; assorted petrochemicals; devices that contain radioactive materials -- such as smoke detectors; and a plethora of items that can't be shipped to a post office box), I've finally found a company that stands firmly on the rock of ignorance and foolishness: US Tactical Supply. Add to that encountering one of the rudest individuals to ever work in a customer service position. I'm told that my order has to be sent to my credit card's billing address: no exceptions. The reason? "Credit card companies are concerned with fraud..." Yes, they are, and when I suggested adding my bank's personal manager and fraud department as a conference call -- all of which have both my mailing address (used for billing) and my residence address -- required for both my charitable veterans' foundations' and trust accounts by the IRS as well as those three-letter federal organizations for a truckload of reasons -- to verify my identity, this fearful individual working in US Tactical Supply's customer service department rudely announced he was cancelling the order and hung up. Really? Ever since having my credit and personal identities stolen, I've had all financial correspondence sent to a post office box; the tiny, rural mail box -- some distance from my residence -- is NOT lockable; any packages larger than 5" on a side is left on the ground for any thieves that happen to drive by, especially the local porch-pirate methheads who also follow delivery trucks in order to enrich themselves. Having a package delivered to a residence that requires a signature is perfect, especially when I'm purchasing any of the items that can only be carried by rail or cargo aircraft. In fact, UPS, DHL, and FedEx all have my addresses cross-referenced: send an address label for something going to my US Post Office requires me to show my driver's license... which shows (and proves) my physical address, conveniently serving as my DELIVERY ADDRESS for those three companies. All three companies have my "billing" address, phone number, and (residence/physical) shipping address -- information which this US Tactical Supply customer service individual can almost immediately determine with a few keystrokes, especially because I have accounts set up for my personal, charitable foundation, and trust business... all this information consistent, across the board. The branch manager of the bank serving my personal, foundation, and trust business accounts has joined conference calls where verification of information has been required, and spoke with me a few minutes ago stating that had I added him to a conference call, he would be happy to provide US Tactical Supply with the verification necessary or needed; the bank's fraud department has two- or three-step verification processes that have allowed me, as an airline pilot traveling worldwide, to conduct business from anywhere in the world with any legitimate, verifiable business in the world -- with the one possible exception of US Tactical Supply. So I asked my personal banker (branch manager) to call this individual to see if we could work something out: he was hung up on. My attorney contacted US Tactical Supply to see if we could get the name and contact information of the owner of US Tactical Supply so that we could work out the problem. Why? He's my training partner spotter. He was hung up on. Someone should tell this individual that just because we use computers in business doesn't mean we should think like one. Either that, or maybe they've outlawed common sense, courtesy, and/or reasonability in Idaho.

Kind, super smart, and attentive folks!!!! Would recommend…read moreto anyone at any level :) Worked with Micah getting fitted and walked away with a perfect set up at a super reasonable price.

I've gone to Sports Creel since I was a kid and Micah has been there for the vast majority of those…read moreyears. Bar none, one of the most skilled boot fitters you'll find anywhere. You can spend your money anywhere and probably come away with a decent setup that will get you down the mountain, but if you want to walk away feeling like you got your money's worth, and knowing you were seen, heard, and valued, THIS is where you go. Thank you Sports Creel for a lifetime of good memories and great service!

2nd time in. The owner is insanely nice, helpful and knowledgeable. He really helped me to get…read moregoing towards my skating goals and was soooo nice in building me up in confidence and gear. You can clearly tell that this is his passion. He was not pushy at all to purchase the most expensive gear - only what I needed to or wanted. He answered every single question and elaborated to make sure I understood. Fantastic person and I will continue to shop here. He sharpened our blades and baked a pair of skates. The gear selection, although I'm no specialist, seemed excellent to me. There is gear in all sizes and price ranges. He also has used skates for sale.

The owner is super nice and personable. He has a great selection of very reasonably priced gear. We…read morecome to this place almost every time we need something. He also has a lot of sticks.