The lady who works here actually wears a lot of the shoes. She doesn't have to guess how they feel…read more She listens so well to the need and pulls options based on that. We have had a great experience both times we bought shoes there.

They are helpful but wait for service can be very long when it's busy…read more My review would have been 3 stars for the above reasons, but here's the clincher for 2 stars: They had said that people buying shoes online will put them out of business. First of all, they should put the blame where it belongs - with their suppliers, who also sell directly to consumers online. And second, I believe their punitive return policies will put them out of business. There is a restocking fee for shoe returns within one week and not at all on socks. They will waive the restocking fee and give you store credit. Then, it's so old school with everything a huge paper trail mess. The whole process would be so much simpler and easier if it was computerized. I will most likely take the loss on my store credit because I don't want to go back there and be in the same boat of them holding onto my money if I can't find something that works for me there. I need to walk around my house for at least a day in new shoes to see if they will truly work for me.

One of the top boot makers in the Pacific Northwest, Knicks will make you a very nice pair of boots…read moreif you're willing to wait for it awesome selection of different letters and very warm customer service. They were kind enough to give us a tour of the factory and was surprised to find out that they're actually 60 people working there much bigger than expected.

ITS BEEN 48 WEEKS SINCE I ORDERED, I STILL DONT HAVE THESE BOOTS…read more Ordered my husband a pair of boots January 3rd 2024. Went MONTHS without update. I reached out, and was told they had a material delay and it would be another 4-6 weeks. 8 weeks come and go, no word from Nicks, so reach out... again to be told there's still material delay and it would be another 3-5 weeks. Once the boots finally arrive, they are made totally wrong and do not include the moc toe i paid for. I had to send the boots back, and now it's December and he still does not have his boots. For the price I paid for these boots, I'd expect customer service to reach out about material delays, and pay a little closer attention to orders, or do more to fix this whole horrible experience.

I recently went to Sports Authority as I was trying to get my husband to try on shoes. I assured…read morehim if he just tried on shoes he would find that his old taped together holey house tht he swears by are not that comfortable. They knew nothing about the right shoe for you. They have you step on a pad to find out what type of foot you have, WHY do they have you do this???I dont know because they dont know what kind of shoe you should wear!! AND they have no shoes over 13. The shoe salesman admits, "i dont really know anything about shoes, sorry" I was not pleased. The only good thing that came out of the visit was the cashier told me to go to your store.. I called and asked if they had any size 14's. They said they did. When we walked in the door Josh greeted us. He said that after we called he pulled all of the 14's that you had. He watched my husband walk, explained why he would need a certain shoe. Had him try each shoe on with the other one and walk. He spent a lot of time with us. Made sure my husband loved how the shoe felt. If you need shoes.....go here!!!! You can even return them if you arent pleased!!

This company sold me used shoes for $104.00. The employee played it off like he was selling me last…read moreyears model of the NB 880v5, and was happy to give me a discount on the shoes. I was in hurry I admit and didn't pay attention to what I was being sold, but who would think a shoe store was trying to sell you used shoes. When I went to put the shoes on the next day I realized they had holes in the worn into the fabric around the ankle. I was surprised as I had assumed the shoes where new then I realized that I had been scammed. Usually I would take them back and let them make it right, but I so pissed I figure I would right this review first.

New bike day! I can't thank Ben Deakins and Rome from SOLNIX bike shop in spokane washington enough…read morefor helping me get my dream bike. I have been in the customer service industry since the late 90s, I know a thing or two about customer service. Ben and Roman have been helping me decide on the Pivot shuttle LT for several months and the amount of knowledge they know is incredible! They without fail with every interaction went above and beyond normal customer service expectations. I am a loyal customer for life, and cannot shout out enough to all adventurers that if you're not going to them for your adventure needs, you are missing out on legendary service and knowledge.I went on a maiden voyage to beacon hill and the bike is epic , best decision I have ever made in a bike.

Needed my old bike repaired and tuned up. Shred was close by so I took it over. The staff was…read morefriendly and quickly figured out what my bike needed to get back on the road. I know repairs are going to be expensive but the estimate was reasonable. The bike looks great and should ride problem free for few years. Will definitely go back to them.

This is a store with a great selection. The cashiers have always been very nice & helpful, too…read more One person in the shoe department will avoid you so they don't have to help you and complain that it is tired of people being in the store. The 2 red headed brothers are awesome employes. Give those guys a bonus!! They should teach customer service in the store!! I love great customer service. In my business I had a Nordstrom customer service policy. That is a rare thing now, but the red headed brothers have got it down! Congrats!

No guns ammo fishing or hunting anything plus grossly overpriced full retail plus prices!read more

Kind, super smart, and attentive folks!!!! Would recommend…read moreto anyone at any level :) Worked with Micah getting fitted and walked away with a perfect set up at a super reasonable price.

I've gone to Sports Creel since I was a kid and Micah has been there for the vast majority of those…read moreyears. Bar none, one of the most skilled boot fitters you'll find anywhere. You can spend your money anywhere and probably come away with a decent setup that will get you down the mountain, but if you want to walk away feeling like you got your money's worth, and knowing you were seen, heard, and valued, THIS is where you go. Thank you Sports Creel for a lifetime of good memories and great service!

I pretty much buy all my gear here as they've always been extremely helpful and very quick. Shout…read moreout Steve Aoki in the back! Additionally, they have a large gear selection, good prices and their all season rentals are the best deal in Coeur d'Alene.

Top notch group of staff to get a large group of us in and out within 30 minutes. We arrived right…read morewhen they opened and they were ready to take care of us. True professionals on setting us up with the right gear too. Thanks!

Ever since about 2020 when I was first graduating high school I've been interested in footwear and…read moreSPECIFICALLY Made in USA handmade boots. I started off like everyone with a pair of Copper R&T Iron Rangers as a graduation present, then slowly descended down the rabbit hole of higher and higher quality boots. Eventually, in about 2022, I bit the bullet and bought my first pair of PNW Boots, The Nicks Builder Pro, Two Tone (Brown & Black) in the completely wrong size (10B). I wore them for a good amount of time without realizing and slowly fell out of love with them. It wasn't just the size that bothered me. I felt that the two tone was a bad choice and especially the choice in placement bothered me (Black leather uppers, Brown lowers). Eventually they were sold off and ever since I have had a revolving door of boots from all the PNW bootmakers go through my collection. It wasnt until a recent trip to Spokane that I started working with Franks Boot Company. My first trip up there, I was trying to decide which bootmaker to work with next to find the boot that really works for me. Nick's had lots of unique leathers and the people were very kind and open to discussion about their processes, but lead times were pretty excessive. Whites had definitely taken the more corporate route. A very beautiful and well designed salesfloor, but the people there seemed less interested in discussion and more interested in the purchase. Franks truly was where everything clicked for me. The first time I went to their store in person it was Frank himself who greeted me and sold me my first pair of his boots. He personally toured me through the workshop, helped me with leather choice not by handing me a sample they had upfront, but by showing me the hides in the workshop that they'd be cutting from, and showed me custom built lasts that he built specifically to accommodate customers who couldn't find shoes that fit them anywhere else. Frank felt like more than a business owner, he was a true passionate craftsman who took pride in his work. As someone who had worked in the footwear industry for quite a while (worked at Red Wing Shoes and Allen Edmonds as a Salesman), it felt completely refreshing. My first pair was as basic as you could get, Smooth upper Roughout Lower in their Mocha Oil Tan from Seidel Tannery. It was as classic as Loggers could get. I loved those boots but eventually over time realized I needed to start sizing up to a classic 9D. They were sold off and then I started out new once again. My next pair of Franks was a pair of secondhand boots I got off of r/PNWBootmakers. this time they were in their Standard Black Leather (Seidel Oil Tan) with a similarly standard Logger look. I still absolutely love this pair but felt that both previous boots were missing something. If you are familiar with Franks Boots then you know that one of the main draws to their store is their unlimited options for customization. I felt that I was missing out on the pair I could say was absolutely made for me. For this, I started working with Michelle and Ashton on a fully custom pair of boots, returning to a look I originally wrote off as a mistake in my first pair, Two Tone. I based this pair off of one of their standard options called the Royal Commander which sports Wickett & Craig Olive Harness on top of a heavy duty roughout work leather. I loved the style but was wanting to switch things up with a Lace to Toe Pattern, a heart design embroidery on the upper, and a switch to a smooth Walnut leather. It was here that Michelle intervened and suggested doing a cutout design for the hearts, and instead of some boring work leather, something to match the Olive leather. She sent some pictures over of another W&C leather, Medium Brown Harness, and I was immediately infatuated with the color combination. I placed my order and was told to expect these on the higher end of a 12-16 week wait time. I received these boots exactly 8 weeks after purchase, and they are even better than I could have ever imagined. These boots are a true testament to Made In US craftsmanship. Usually with these types of boots people tell you to expect little imperfections, showing signs of being made by hand, but with these, they are almost flawless. I have never received a pair that has been to this level of quality ever. I had some doubts about the color combo (sorry Ashton) but in person, they couldn't be closer to what I had envisioned when I first started thinking of what I wanted for my new pair of boots. It is without any doubts in my mind that I can say these are my absolute favorite pair of boots I have ever owned, and my most personal boots. They are one of a kind and they have no equal in my collection. Every detail down to the thickness of the outsole was specifically chosen by me. Franks takes customization options seriously and wants you to leave with something that could only be yours. I am super excited to start wearing these as soon as I can.

The owner Frank has a lot to learn about customer service but judging by the way he treated me over…read morethe phone I doubt he ever will. Charging an existing customer (myself) 20% for an online order that was canceled (at the suggestion of his employee to AVOID 20% charge) within hours is just ridiculous, who does this? According to Franks own words, Amazon is considering the same policy (what, the policy of screwing paying customers? ) I placed an order for a second pair of IN STOCK boots in a different size and was immediately (within hours) advised by one of the employees I should not do that because I would be charged 20% restocking fee. No problem, I fully understand. I immediately told the employee to cancel the 2nd order for me and hold the funds for a custom pair I had planned but still got charged 20% when I ultimately changed my mind wth. Regarding my custom order that they had been holding my funds for - I tried to place the custom order for a $850/$900 pair of boots, was supposed to get a call back on a certain day which never happened, so I let a couple days go by then followed up with a call and was told I would def get a call back by the end of the day, never happened again so I let a couple more days go by and then called to tell them to forget it refund my funds because I'm not doing business, giving my hard earned money to a company that treats their customers like this. These people act like they actually have something nobody else has, it's actually sad to see the owner of a business with so much potential be so cancerous to its own well-being.