It's a tad weird there. When you go in there isn't anyone around except a receptionist, who is…read morefriendly, but reserved. Then she calls 'somewhere', and eventually a sales rep comes out, but the whole time you're wondering 'wth?' because there are no other people in the whole building. Weird. No background music, no literature laying around. etc. Finally a sales rep comes out from some hidden place, and he was very nice, friendly, knowledgeable and professional, but was unable to fully answer all of our questions. When we called him later on his cell phone there was no voice mailbox available, so we thought that was wierd too. Eventually we did purchase what we were looking for, but it has not been delivered yet, sooooooo, the final jury is still out. We don't feel very attached, but we are keeping our fingers crossed that everything works out as we have been assured.

We purchased a stove and a seal for our washing machine from Frontline. I was in the store twice…read morelooking at stoves. Both times the sales people were very friendly. I was met promptly coming through the door and they answered all of my questions. My appliance was delivered within 2 days. Delivery was quick and I saved on a service fee by having both my seal and the stove done at the same time. My delivery person was nice. He came in and got the job done. I haven't gotten a chance to use my stove yet but everything seems to be working. The delivery person cleaned up after himself on the way out and took my old unit with him which I did pay for. Their delivery prices were very reasonable. Every unit on their floor appears to come with a warranty which I really liked. Most of their items are used/refurbished/open box items so I felt a lot more confident purchasing knowing there was a warranty and the items had been inspected.

Five stars for follow-up!…read more While my broken refrigerator wasn't fixed on the first visit, Victor was very responsive when we called back and told him it hadn't cooled down as expected. He returned for a second visit (at no additional charge, which I appreciated as well) and individually tested components until he found the culprit. I really appreciated his professionalism and dedication to working out where the problem was. He was prompt, courteous, and knowledgeable. Hopefully I won't have any appliance problems in the near future, but if I do, I'd definitely use A-Z Appliance Pro again.

Very responsive and we were able to get Josh out to diagnose our washer problem promptly. He was…read morevery professional, great advice, trustworthy and will definitely use A-Z again with hesitation! Call out price for Green Valley was reasonable as well.

Booked over a month ahead. The electrician was supposed to come and quote us for the job. They…read morecalled and confirmed the day off. My husband took off of work to be there. At the time that the electrician was supposed to be there, the office called and said that he was stuck on his last job and didn't know when he would be out there and that it would not be today. Very unprofessional. Do not recommend. Clearly overbooking which affects the quality of service.

I had an appt scheduled with John. The day after I scheduled, the office called to cancel saying…read morethey had double booked. I rescheduled for another day and had to unexpectedly pick up my son from school, putting me a couple min late. John had already left when I got home. I tried calling the office straight away both to apologize and to let him know that I was home as he was likely still close by. But it just rang no reply. I called the following day to reschedule and am told that since I missed the appt, John may not want to come back. So fair warning, if you are younger than 66 years, and life happens, this is probably not the business for you. I honor my commitments but things do happen.

Misdiagnosed, expensive repair, doesn't stock parts…read more Prompt reply and came right away. $85 service charge is pretty common and typical for diagnostics. Determined it was a burned pump and quoted $350 to repair. But he included a 2nd $85 charge for another return visit. Other operators stock parts and don't require a 2nd visit. I even asked ahead if he would have parts for this model and he assured me he would have them. I ended up just buying a new dishwasher. When the installers came, they found that the hose was clogged and so I shouldn't have even needed a replacement. This should have been a very simple repair. Instead I wasted $85 on an incorrect diagnosis and spent $600 on a new dishwasher I didn't need. Be sure to confirm that repairs can be made the same day. And be sure that your service tech does a thorough inspection of hose lines.

My dryer had an issue and I used Yelp to get some estimates. Semper Fi was quick to reply. He…read moreasked about the problem and gave a quote, which was what the cost of the repair came to. I was surprised that he was able to come on the same day. He was in and out in 15 mins. Highly recommend!

8 year old wine refrigerator display panel stopped working. David, at EMS was very helpful. He…read morewarned that while it appeared parts were still available, there is no guarantee that the exact parts needed would be available. He came out and found the exact problem and gave me a detailed quote on the repair that he fully explained. Great service.

These folks are a pleasure to work with. They know what they're talking about, communicate clearly,…read moreand get the job done in a prompt manner. My dryer had a part that was on endless backorder and Electro Mechanical Service Professionals tracked one down on the other side of the country. Their pricing was fair, especially considering their professionalism.

Knowledgeable Salesman, Quick Service, hassle free negotiating. I will definitely use these guys…read moreagain.

We have long been aware of Tucson Appliance's presence in the community and have appreciated what…read moreappeared to be a commitment to local service and customer care. Unfortunately, our recent experience has revealed a significant disconnect between that reputation and the level of post-sale support actually provided. After purchasing our appliance, we encountered immediate difficulty in attempting to secure a manufacturer rebate that was actively promoted at the time of sale. Despite multiple efforts on our part, Tucson Appliance provided no meaningful assistance in helping us obtain the required information or navigate the process. What should have been a straightforward follow-through on a represented benefit instead became an unnecessarily frustrating and time-consuming exercise. A rebate is not an incidental add-on--it is part of the value proposition used to close the sale. When a retailer promotes such incentives, there is a reasonable expectation that they will stand behind them, or at minimum, assist customers in successfully completing the process. That did not occur here. It is particularly disappointing because Tucson Appliance has historically differentiated itself from big box retailers through perceived service and accountability. Based on this experience, that distinction no longer appears to exist. The operation now feels transactional--no better than the large chains it once stood apart from--and that is truly unfortunate to witness. We hope you take this feedback seriously and reassess how post-sale support, particularly regarding manufacturer rebates, is handled. At present, it reflects poorly on your organization and undermines customer trust. We would appreciate a response addressing how this matter will be resolved and what steps will be taken to ensure future customers do not encounter the same issues.

As a part of our new home remodel (yes, that's right.. thank you Pulte...not) we decided to have…read moreall new hickory cabinets for the entire house custom made by Arizona Heritage Cabinetry. Over a year later, the cabinets still look great and operate like new. I can't say enough about the excellent quality and workmanship of these cabinets as well as the owner Jeff McClain and his staff. From the moment we walked into his shop, we were impressed with his knowledge, experience and suggestions. He truly listens to his customers and is focused on making sure that they are fully satisfied. I would HIGHLY recommend Jeff and Arizona Heritage Cabinetry if you are in the market for kitchen, bathroom or any other type of custom quality built cabinetry. THANK YOU!

My refrigerator decided to stop working properly on a random Wednesday morning. The horror of…read moreopening your freezer to find everything ruined. I called around some other appliance places to try to get somebody out right away to try to salvage the rest of my food, but nobody could come out the same day. Five star appliance, on the other hand, after saying that I was very concerned over my food, managed to find a way to fit me in for the day. The technician who arrived on time was very kind and very thorough and diagnosed me with a broken compressor. We talked about some options and he let me know what the warranty would look like and other details and helped me make a decision on how to proceed. I did choose to go with buying a new refrigerator and I think that was a good decision and 5 star helped me make it. I will definitely call them in the future for other appliance repair needs. Their pricing was fair. They were prompt and they were courteous.

As promised I got a call 30 min prior to Vitali's arrival. Vitali was on time, polite and appeared…read moreknowledgeable about the problem. He had the replacement part in the car. He was here for less than an hour: diagnosed the problem, replaced the part and all for a reasonable price. Highly recommend using 5 Star!

Professional, courteous and respectful. Did the job and explained everything. Saved me a gigantic…read moreheadache. They came from Tucson to Tubac and the travel fee was worth it. Saved my expensive refrigerator

I have known Steve Martin for at least 25 years. He, in fact, worked for me for about a dozen years…read moreas an appliance technician. I am retired now, and I can honestly say that he is someone I recommend to all my friends. He is honest in his dealings with people. He is talented with the work he does. And he is a friendly and outgoing person. Michelle is wonderful. She has the patience and demeanor to handle complicated customers and complicated problems. They make a wonderful pair. Ken Gailey Former Owner of J & B Appliance in Tucson