Cancel

    Open app

    Search

    Essence Spa

    4.3 (199 reviews)
    Open 10:00 am - 8:00 pm

    By appointment only

    Updated over 3 months ago

    Services - Essence Spa

    Waxing

    Essence Spa Photos

    You might also consider

    Recommended Reviews - Essence Spa

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Sign on wall
    Jen W.

    Bought a Groupon for 60 min massage, facial, and paraffin wax for hands. I didn't realize the whole treatment total would be sixty minutes. The spa was clean and the staff very nice. Massage was only of my back but it was not bad. Facial relaxing but no extractions were done (which I needed). Paraffin felt great. All in all, a neat little budget place that does a decent job!

    False advertising. Upon booking it is actually said to be only a 60 minute massage. "90-Minute Deep-Tissue"

    This is an honest review. I am not a person who reviews in the negative, I commonly have always exercised a high empathetic tolerance. Two huge red flags in customer service. The first: I purchased a groupon for a massage. It clearly states the terms in the fine print and in the title line. It is very clearly written. 90-Minute Deep-Tissue or Swedish Hot Stone Massage with 30 Minute Ion Detox. Notice, the key term here is OR. Upon original purchase of this deal, there was two options, either the 60 minute massage or the 90 minute. I chose the 90 minute. I guess this is a lie to get people in the door which essentially is a scam. I called to book and am immediately NOT greeted with a cordial service based dialogue. The lady asks for how many minutes am I booking for and if it is for one person or two. Then she immediately asks if this is a groupon. After I said yes. She jumps into an aggressive tone with a strong Chinese accent. (I know this because she stated "I am Chinese no good for explain..") While yelling at me while I am kindly trying to explain that I had two options to choose from and this is what was selected. I think she was trying to scare off any room for discussion or debate based off of her tone, manor, and accent. She expected me to apologize to her most likely for "not understanding" something that is very clear. I was not going to succumb to the notion of being in the wrong in order to receive less service and have her run a scheme without hitches. She went on to force the notion that this is only a 60 minute massage with a 30 minute detox. It clearly states otherwise . She seemed to intentionally use her accent to her advantage any time I would try to restate a question kindly, and at the same time jump down my throat verbally not allowing me to talk and yell profusely. It seems very tactfully exercised to use her accent to have people not actually receive what they paid for, so that she can get away with charging deceptively and booking more customers. Rather than what was presented to purchase. Her verbal attack mannerisms was deployed from the get go and she understood what I was asking. She would speak some sort of excuse thinking I couldn't understand the excuse she gave me by intentionally making it difficult to interpret. I could hear every word she was using which seemed to take her by surprise and she would change excuses. You don't just run a full fledge business without being able have a simple dialogue. I then articulated to her my question about the detox "foot bath" portion. I asked if this portion would require myself to sit rather than lay down. She said yes . you sit very relax. This is part of the Second Red Flag: I articulated that I am unable to take on a seated position medically, only laying down. This is a medical disability and poses no risk to me laying down. I am just unable to sit. I get massages and even chiropractic care which I frequent, there is no danger to receiving a massage. I simply am medically unable to remain seated. She continued to rage rant that this is not 90 minute massage option you can change it to the 60 minute through groupon, and to "think about it" in a loud condescending tone before hanging up on me. (This conversation where she flagrantly rushed lasted about 90 seconds tops with myself keeping my cool and asking in a normal clear tone my points of clarification which she deflected repeatedly) I dialed again, she immediately picked up as if she knew it was the person she was yelling at and began to tell me if you don't want 60 minutes I can't do you. I said ok , I want 60 minutes massage but no detox. She said yes detox . I said I ONLY want the massage portion and do not care about the rest. She then frankly discriminated against me and stated if you have a "problem"(as in medical) I can't do you. I simply told her that I can not sit. So that I would take the 60 min portion and merrily be on my way. She did not try to get to know what the sitting issue was, or go into any detail whatsoever. She wouldn't even speak to me properly to get to know the situation. and as I clearly stated to her that there is nothing preventing me from receiving a massage laying down whatsoever and I have medical documentation to prove that if necessary. she just said I can't do you aggressively and hung up. It is disgraceful how they choose to speak with customers and the tactics to suck people in the door. There must be a lot of easy to please customers as far as being fooled and with low standards. I'm sure you can get a 60 minute massage and a 30 minute detox foot bath, but this speaks to the character of the establishment . Dishonest with Bad Customer Service, who discriminate without pause to understand their customers. Mistreated with a preconceived misjudged notion. Go to someone who actually cares to treat people like people.

    Business Card

    See all

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Mike B.
    51
    42
    1

    11 years ago

    Great spa/massage I go to Sophia for work on my neck and back she is geeat

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Business owner information

    Photo of Joyce S.

    Joyce S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Amazing customer service and massages. Went for a couples massage and were completely satisfied.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jeff S.
    0
    19
    15

    10 years ago

    Joyce was able to accommodate all 5 of us at the last minute on a Saturday night. The girls were great.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Amazing customer service! I never had a massage before and that place was perfect going back when ever I'm in Vegas again (: thanks Nikki!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Detox foot baths are awesome! Clean, comfortable, welcoming environment. Will be a regular customer.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Lisa W.
    305
    47
    7

    10 years ago

    Massage was ok, nice setting. Good location and a nice staff.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Business owner information

    Photo of Joyce S.

    Joyce S.

    Thanks Melanie. Glad it helps. Take care

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Marysol R.
    48
    313
    39

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Doug P.
    220
    11
    5

    11 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Business owner information

    Photo of Joyce S.

    Joyce S.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    ASK FOR SOPHIA! She is amazing... She worked out all of my kinks and completely cleared my sinuses using pressure points.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Business owner information

    Photo of Joyce S.

    Joyce S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Al M.
    0
    14
    0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Business owner information

    Photo of Joyce S.

    Joyce S.

    Thanks Barbara. Have a safe trip and see you when you back to town.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 5 of 5

    Ask the Community - Essence Spa

    Hello, When will your website be active again? Thank you.

    Hey there,sorry I’m not sure.i Already called my friend help me.sorry

    Do you do couples massages? And can couples use the same hot tubs?

    Yes we do

    I just want know essence there have more packages?

    Yes we do have a lot of packages in my Spa

    I want know essence there do couple massage?

    Yes we do couple massage

    View All 6 Questions

    Review Highlights - Essence Spa

    Our two masseurs (a masseur and a masseuse named Tina) accepted my challenge for a "strong" massage - and they delivered.

    Mentioned in 30 reviews

    Read more highlights

    You might also consider

    The Pretty Kitty

    The Pretty Kitty

    4.5
    (233 reviews)
    3.5 mi
    $$
    Locally owned & operated
    Certified professionals

    For several years, I was a loyal customer of a well-known waxing franchise with locations all over…read morethe Las Vegas Valley. But as I've been making a conscious effort to support more local and smaller businesses, I decided it was time to branch out for my monthly waxes, which is what brought me to the Pretty Kitty. Booking online was painless; very quick and easy. And I appreciated receiving a reminder text along as well. I was also texted a couple follow-up questions about my new client forms, which I was able to easily answer quickly. The salon itself is absolutely adorable. It's beautifully decorated with a fun, sleek, and welcoming vibe that made me feel comfortable. My wax specialist, Alexis, was phenomenal. I had my nostrils and a Brazilian wax done, and she was incredibly attentive, gentle, and professional. Honestly, it was probably the least painful Brazilian I've had in over 20 years of getting waxed! She also took the time to tweeze a few stubborn stragglers, a detail that not every esthetician bothers with, and I really appreciated the extra care. From the easy scheduling to the outstanding service, and reasonable pricing, this experience exceeded my expectations. I'll be going here from now on!!! ps. New customers also get a first-time discount

    I went to the Pretty Kitty Henderson yesterday morning. When I walked in I knew I was in the right…read morespot for what I needed. The shop was clean, organized and nicely decorated. I immediately felt comfortable. Mailove greeted me with a smile and a very welcoming disposition. After showing me to a room Mailove gave me the preparation instructions and provided me time to undress. When Mailove returned to the room she asked specific information regarding my service. She began the process and everything went well. She spoke to me during the process in a friendly and respectful tone. Mailove made sure I was comfortable during the waxing process. I am new to Las Vegas and as we all know waxing is a very personal experience. Mailove made this experience perfect. She also did the BEST wax I have had in a long time. I will return again for my waxing needs. I will continue to book with Mailove. She was excellent! Thank you for the opportunity to brag about my experience at Pretty Kitty. Love the name "Pretty Kitty"!

    Photos
    The Pretty Kitty
    The Pretty Kitty
    The Pretty Kitty

    See all

    Essence Spa - massage - Updated August 2026

    Loading...
    Loading...
    Loading...