I've been coming to Elements Massage for a while now, and the customer service is consistently…read moreoutstanding. The front desk team is always welcoming, upbeat, and incredibly helpful. On one occasion I couldn't get through on the phone, and they actually called me back almost immediately, I didn't even leave a message. Such a small thing, but it really shows how attentive they are. Every visit feels smooth and easy. They're great at explaining different massage options, helping match you with the right therapist, and making sure you're comfortable from the moment you walk in. Like any wellness place, sometimes cancellations happen, especially if a therapist is sick. While it's never ideal, they've always handled it professionally and tried to accommodate us in the best way possible, which I really appreciate. What keeps me coming back is not just the service but the variety of massage styles. My husband prefers a very light, gentle massage, while I usually need something deeper and more intense and they always manage to pair us with therapists who can deliver exactly what we need. Overall, this location is friendly, reliable, and truly committed to making sure every client leaves feeling better than they came in. Highly recommend!

I have been going to Elements on Fort Apache since 2014. I have an amazing massage therapist, Dan…read more He always listens to me when I have a trouble area, and makes sure to give extra attention to that area. Definitely book with Dan!

Love going to this place one of the massage people are amazing in the Front Desk is really great…read moreas well

My issue was not with the subscription model itself, but rather with the unprofessional customer…read moreservice I encountered while attempting to cancel it. The dismissive and unapologetic behavior I received from your management team during that process is the primary reason for my dissatisfaction. By failing to acknowledge or address the poor treatment I experienced, you have only reinforced my decision to take my business elsewhere. I have no intention of returning to this establishment.

I was looking for a massage and found this one on Google so I wanted to give this a try. Very…read moreimpressed with the quality of the massages and check in/paperwork didn't add into my massage time which is awesome! Kitty was friendly and the establishment is pleasing. I will return and speak highly of this place with friends and family. Comes highly recommended!

I loved my massage by Kitty. It truly helped my body heal from stress and a lot of tightness and…read moreknots. I highly recommend and will make this a regular therapy for me.

This is hands down one of the best massages I have ever had. For my job I travel the world, long…read moreflights mean that when I land I go directly to a masseuse. So I have had thousands of massages. She is the best I have ever had. I have shoulder pain from lifting my carry on into the bin so many times a week and she didn't just give me a massage she worked on what I needed- my shoulder and more . She is the only person I will see now when in LV and I can't recommend her more highly. You're missing out if you don't schedule an appointment!

Grace is amazing at what she does. She took plenty of time to make sure that my back was in good…read moreshape after the session. Perfect pressure and technique. Absolutely recommend her to anyone.

This was the best Thai massage I have ever gotten! Wendy was insanely good. I usually just wait for…read morethe standing on my back portion of the massage to be over, but I was shocked at how amazing it felt! Wendy was so skilled I couldn't even tell it was her feet sometimes! She knew exactly what pressure points to hit, I felt like yummy goo the entire time and I left floating. The entire massage start to finish was epic. I got a couples massage and my fiancé was having an epic time as well with Cindy. He said Cindy took her time on each part of the body and knew how to get out all the kinks. I second that for Wendy. This was the perfect combination of deep tissue and Thai we both high recommend Cindy and Wendy! Staff at the door were incredibly friendly as well! Pricing was absolutely phenomenal value, the massage quality is superior. We have tried a bunch of spots and this is the one we will keep coming back to. It was a very clean and comfortable inside. I felt at ease. Thanks for the wonderful experience!

Amazing 90 min massage service from Willa. I've been to a…read morefew local spots and this one is my new favorite. Very clean, private and relaxing space. I was asked if there were any areas of focus prior to starting my massage.

Had a fantastic experience at Luxury Thai Spa! From the moment I arrived, the receptionist Mint,…read moremade me feel welcome and well taken care of. I went for the 2-hour Luxury Massage with Jasmine, and apparently two hours can disappear remarkably fast when you're that relaxed. Jasmine was excellent--professional, attentive, and clearly knows what she's doing. I asked for strong pressure and she delivered....oh, sweet, sweet pain! LoL The spa itself is beautiful, with great décor and a relaxing atmosphere that makes you forget the outside world exists for a while. Two hours well spent. I walked in feeling like a regular human and walked out feeling like I'd been rebooted. Definitely recommend!

I specifically requested a shoulder-focused massage due to tension and pain, but the masseuse…read morebarely listened to my concerns. I paid $60 for a 30-minute session, and instead of concentrating on my shoulders, most of the session involved stepping and wrestling across my entire body. It felt rushed, impersonal, and completely ignored the service I asked for. To make matters worse, after the disappointing session, I was followed out to my car and pressured for a larger tip. I already paid for the service and did not appreciate being harassed in the parking lot for additional money, especially after my requests were ignored the entire time. Very uncomfortable experience overall and definitely not worth the price. Terrible vibe.

Amazing, very accommodating and the most thorough and best massage I've ever had. Definitely worth…read morethe visit!

Doesn't respond answer the phone or respond to texting. There are definitely better options in Las…read moreVegas

Wow. Seriously. The best massage of my life- and my partner agrees! We have had massages in over…read more30 countries and all over the states. These therapist were very well trained and knew exactly how to stretch and massage every inch of our bodies. Just amazing!

I have had many Thai massages over the years, and this was by far one of the worst experiences I've…read morehad. From the moment I walked in, the front desk staff seemed completely uninterested in customers, staying on their phone and barely acknowledging me. There was no greeting or professionalism -- I was simply handed paperwork while they continued scrolling on Instagram or TikTok. I requested a combination Thai massage, but the technique felt extremely inexperienced. The therapist attempted back-walking for less than a minute before switching to rubbing heavily fragranced oil all over my body with little to no technique or pressure control. The entire massage felt rushed and careless. To make matters worse, the therapist kept her cell phone in her pocket the entire session, and it constantly vibrated while she was working on me. It was distracting and came across as very unprofessional. It honestly felt like she did not want to be there. The oil was so heavily fragranced that my skin became itchy afterward and felt irritated for hours. Because of how uncomfortable the experience was, I ended the massage after only 15 minutes. When I went to leave, instead of apologizing or asking what went wrong, the front desk staff started yelling across the business about how long I had been in the room so they could determine whether to charge me. Thankfully I was not charged, but the overall experience was uncomfortable, unprofessional, and disappointing. Between the poor customer service, constant phone distractions, overpowering fragrance, and lack of proper massage technique, I would not recommend this place.

Nancy was an excellent provider. Clearly experienced. This wasn't my first time seeing her, but…read morewant to make sure everyone else knows this is a great neighborhood spot. Will return soon!

This massage place is by our house, so we've been over 10 times. The last few times have been…read moresteadily declining. Leaving this review so I remember to never come back. - the lady would not stop talking. She was talking to the other masseuse, talking to herself, hella loud and not relaxing. - my allergies are so bad in here. I don't know if it's the sheets, dust, something makes my nose itch so much. - the male masseuse today stuck his thumb into my buttcheeks. I get massages all the time. I've never had this happen. He was massaging my back with one hand, and the other hand was using my butt (instead of the table) to grip. - the lady that was massaging my husband kept leaving the room, so he didn't get his full time. Never ever coming back. Ever.

Amazing massage and service. I really recommend this place. Make your appointment it's worth it.read more

Such a fantastic experience from start to finish! I called ahead with quite a few questions about…read moretheir specials, and the gentleman on the phone was incredibly polite, patient, and managed to squeeze us in for a same-day appointment at 7:30. The location is in a great area and very easy to find. We arrived slightly early, were greeted immediately, and after a quick check-in, we only waited a few minutes in their peaceful lobby before being taken back. My wife and I did a couples massage in a spacious room that featured three beds and calming background music. The masseuses were wonderful and gave us plenty of privacy to get ready. The session started with about five minutes of light, organized communication, followed by total, silence--it was so relaxing I actually fell asleep while having my feet rubbed! The 90-minutes was incredibly thorough and never felt rushed. They started with my head and upper body, moved down to my legs and feet, and finished with an amazing full back and neck massage using hot stones. They asked about our pressure preferences beforehand, and the execution was absolutely perfect. The ladies were so sweet, kind, and completely welcoming. We will absolutely be back and highly recommend them to anyone looking for a top-tier massage!