Let's be honest--a nursing home is only as good as the nurses and aids they have on the floor…read morehelping the residents. If everyone in the building is as good as the folks in Schepps, then this place would be golden. My grandmother was there for a year-and-a-half. Dee Dee is an aid in Schepps and she is an absolute angel. I wish I could remember everyone's names because they all deserve gold stars--Shonda and Olu were top notch. The facility is well cared for, some areas are newer than others. However, almost all the rooms are private, which you do not find very often. They allow you to bring in your own furniture and encourage you to treat the room like it's your own. You can add carpet and drapes if you want. And hang all the pictures you want on the walls! My grandmother loved making the room look like her home. The only downside is the inconsistency of the food. Sometimes it's great and sometimes its the same thing for a few meals in a row and it's not that tasty. My grandmother could not go down to the lunch room and had the meals delivered to her room. The food in the lunchrooms was a little better than that delivered. Breakfast was always good--they cooked her eggs to order. And with a facility this big, occasionally things came up missing. But that is true at any facility this large. When I brought it to the attention of the staff, they took it very seriously. Did I mention we were on Medicaid? Yeah, all the services at an expensive place and they take Medicare/Medicaid. If this is on your short list, and you can get in--do it.

I strongly advise against placing a loved one in this nursing home. The facility is inconsistent in…read moreits level of care, and when concerns are raised, staff frequently claim they are short-staffed rather than addressing the underlying issues. The overall quality of care appears poor, from the management team down to the nursing staff. It's heartbreaking that families with limited financial options may feel pressured to settle for an unsafe or neglectful environment simply because other options seem unattainable. When issues are reported, the problems tend ta persist for about a week before the level of service returns to a consistently low standard, Additionally, when my loved one reports an issue, the facility attempts to dismiss or deny it, making it seem as though he doesn't know what he's talking about or that the allegations aren't true. I have witnessed these concerns firsthand. f you must use this facility, please check in on your family member reaularly and believe them when they report problems Your firsthand verification is essential ta ensure their safety and well-being.

The Tradition Senior Living is a wonderful place for aging parents to live! My parents have lived…read morehere for two years now at their newest property at Greenville and Lovers Lane in Dallas. I visit them often there and have seen firsthand what a quality, clean, beautiful and friendly place this is! They have really enjoyed the various events/ outings, the food is amazing and the accommodations are first rate! Highly recommend!

Both my mother and my mother in law live at The Tradition at Lovers Lane. Both my husband and I…read moreare very pleased. Our mothers are pleased as well. Both of our mothers have lived at The Tradition for over four years. This retirement community is very well run, has excellent staff, lovely apartments, attentive maintenance, very good food and a lovely atmosphere in all the common areas. Both of our mothers lives in independent apartments.

What a wonderful experience! Highly recommend! I have…read moreworked in senior living communities and as a private duty senior companion for a total of 12 years. I'm familiar with many senior communities throughout the Dallas (and surrounding cities) area. One of my clients was needing a respite stay while her house was being repaired. Debra at Five Star Premier was outstanding. She went above and beyond to make my clients stay exactly what she needed. The best part about it, in my opinion, was Debra's genuine and utmost concern for my client during her stay. She truly cared about her comfort and addressed any concerns promptly. Five Star Premier is a beautiful and pristine community where all the employees and residents seem very happy to be there. The food was so delicious! Usually, in a large community the food tends to all taste the same. My client ate Atlantic salmon or some type of fish each day. She raved about how fresh and perfectly cooked the fish was each day. No need to hesitate on where your loved one will thrive...this is the place.

My in-laws live here so we visit/eat here often. I must say I've never had a bad meal here. The…read morefood is very good, with friendly attentive service. I think they also have a Happy Hour five days a week. The place is well maintained and the inside is open and airy.

After spending the past eight weeks after getting a total knee replacement at The Villages of Lake…read moreHighlands, I can honestly say that my experience has been exceptional. I don't usually write reviews, but the outstanding care and kindness I received from everyone on the staff deserve to be recognized. From the day I arrived, every single person treated me with compassion, respect, and genuine concern for my well-being. During my entire stay, I never encountered a single employee with a bad attitude. That alone says a great deal about the culture of this facility. There is a physician and a nurse practitioner who do rounds every Monday, Wednesday and Friday. Both of them were never in a rush to listen to my concerns and issues with my recovery- and I had quite a few in the beginning. They even came to the PT area to make sure nobody was left out. That was truly amazing to me! The nursing staff provided excellent care and always made me feel safe and well looked after. Whenever I rang the bell in the painful stages of my recovery, someone showed up in a very timely fashion. Whenever they didn't, I knew it was because they were busy taking care of someone else, not because they didn't care. The physical therapy team was encouraging, knowledgeable, and truly invested in helping me recover and regain my strength. The housekeeping staff kept my private room spotless and comfortable, making it feel like a home rather than a medical facility. The kitchen staff went above and beyond to make sure I had meals I enjoyed. They were always accommodating and often prepared something extra when I needed it. It was clear that they genuinely cared about making my stay as pleasant as possible. I was also impressed by the administration and leadership. Whenever I needed something, they did everything they could to make it happen. Whether it was a special request or simply making sure I was comfortable, they always responded with kindness and professionalism. What stands out most about The Villages of Lake Highlands is the people. Every department--from administration and nursing to therapy, housekeeping, dietary services, and everyone working behind the scenes--works together with one goal: providing the best possible care for their residents. Their compassion, patience, and genuine love for the people they serve are evident every single day. Recovering away from home can be difficult, but the staff made me feel cared for, respected, and valued throughout my entire stay. They consistently went above and beyond to ensure I was comfortable and had everything I needed. I am deeply grateful to everyone at Villages of Highland Park for their dedication, kindness, and exceptional care. I would wholeheartedly recommend this facility to anyone looking for a place where residents are treated with dignity, compassion, and genuine concern. Thank you all for making such a positive difference during my recovery.

This facility wanted assurance that they would get paid before they would admit my mother. They…read morewere willing to let me put the entire four week stay on my credit card rather than trust the insurance company. I was not willing to trust my prescious mother to a profit first facility.

My mother loved her home at the Landon. A beautiful, clean, well kept, caring residence. She was so…read moreproud to show everyone what a lovely place she lived in. The dining room was outstanding, serving delicious made to order meals, a Sunday Brunch, and a lovely Bistro for breakfasts. There was always something fun to do, staying as busy as you wanted to be, a full work out area, a exercise room, pool, craft room, movie room, chapel, field trips with a guide, and her favorite Happy Hour. Later, as she needed more help there was 24/7 nursing care at different levels of need. We were so happy to be able to let her spend her final days there.

Inclusive amenities and services at a reasonable price. The smallest floor plan is a 1 bedroom…read moreapartment @ 575 sq. ft. with a small patio.

To label a former in-patient "Banned" and "Do Not Recontact" is unbelievably rude and distasteful…read more My bill is less than 30 days old and you label me this? Despicable. From someone whose grandmother and mother spent a fortune there and passed away there. I will let my multitude of Dallas friends know your treatment.

A 2.8!!! Makes perfect sense. Yet Medicare rates it a 4 star. What a joke. My mom stayed here ans I…read morecan't count the times the floor was a ghost town. Zero visible employees anywhere. Do they have secret hiding places? pressed button for help. Never came. Witness myself on many occasions. Food cold and bland. Makn issue is lack of attention or care. Physical therapy missed countless days but written down as a denial which was a lie as i would be there for the day and NO ONE came to get her. Nice place as far as visually but nurses aren't even nurses but maybe a medical assistant at best and you can't even understand them. All wore their badge backwards as well to escape accountability. 1.0 rating

This is a review of an "assisted living / retirement home"…read more The "Tradition - Lovers Lane Assisted Living" is a great place to check out if you're looking for assisted living. One of my overall highlights is on the top floor, the fourth floor is where they are dedicated to work with folks that have difficulty in memory, like alzheimer's or dementia. It's sad issue to deal with, but hopefully with a little hope and love, the right place can at least help. Now a person can live on the bottom three floors and go up to the fourth floor for sessions or to join in on with the groups. Great transition management systems are in place here at the Tradition. Heck, if and when I do have problems in this area, the Tradition is a great place to check out! "Tradition" also has another section for non-assisted living, both which are very nice! So they cater to both folks that need help and do not assistance. They are right next door to each other and in a great location of Dallas. Being right next door to Central Market and close by to highway 75 makes it easy to get to other parts of Dallas at certain times of the day. Dallas traffic can be an odd, you just have to know when and how to drive in the traffic. Back to the "Tradition assisted living", It's new, well located and I love the floor plan. It is easy for folks to make it back to their room. The building design is nice, in that a person is not going to get lost that easy at all. From the rooms, hall ways, exercise rooms, and special rooms are really good looking. The rooms have a high tech / heat monitor system and learns a heat monitor body system. Let's say your grandmother gets up at 4 in the morning to go to the restroom, it can detect if shoe has fallen and can not get up and alerts the staff on duty. We past by where they served meals and you could smell in the air that the food was very tasty! There are several elevators in the building, and it seems very easy for a person to make it to and from location to location. They have a water suspension work out are that looks very cool. They also have a number of highlights as well, like their hair/mani/pedi office, snack area, libraries, worship area. We received such kind introductions to the staff. The fourth floor, at least I thought I would be scared about, but it was so damn cool, a number of rooms that are to help enhance the creative side of the mind. A fun back porch with a fun view, hell, if I go, send me here! The "Tradition ~ Assisted Living" is a place I would totally feel comfortable with and recommend! If you are reading this review, do go by and check it out, and know it may be tough, but finding the right place will ease you heart and mind beyond belief. I only wish you and yours the best in life, Bill

All country club decor (one the first floor) but horrible care and no soul. We have been there…read moresince February now moving to a better facility. All about sales and profit. A revolving door in terms of staffing....no continuity of care. No medical care to speak of....one doctor was under indictment and the other was apparently let go also. A Tradition employee stole my dad's car but luckily we recovered it after he had his way with it. No good programs and mediocre food. Could have been a dream...turned into a nightmare. If you need only minimal care and want to squander money, this is great for you. If you have more significant needs, go to a place with a better track record. Run, don't walk away from The Tradition.

My father has dementia and is a resident in the Terraces Unit of PVN. Let's start with the good…read more Sales process and the 2 ladies leading it is professional and not high pressure. The facilities are great. The residents rooms and bathrooms are private and spacious with high quality buildouts. The food is good. I've noticed generally high quality, tasty food getting served. The staff means well. I don't doubt the sincerity of the staff wanting to help improve the quality of life of the residents whether that mean providing activities in the common areas, get them medical care when needed, speak to them encouragingly when they need to be re-guided. The issues I ran into require a little bit of context. My father is averse to getting help on showers. The PVN nurse suggested we look into getting some meds to help on shower days and get some external extra help to provide showers for him. While I wasn't happy to pay for extra help, given the high cost of PVN I thought the request was presented in a professional manner. The issues come in with a lack of professional approach to medical management and follow-up. I consider these issues significant enough to ding PVN down to 2 stars. My father's doctor agreed that some medicines could help make shower days a little easier and that it was important for him to stay clean on a regular basis. The problem is that now, despite this being the PVN staff's idea, they are unable to get the medicines to my dad on the morning's of the shower days. They have missed this 3 out of the last 4 shower days, which then makes the task of giving showers a monumental task. It would seem that this would be easy to address given that they claim to give him his other medicines, but the one medicine that was introduced - effectively at their request - is something they seem unable or unwilling to give him. I have called numerous times and can get an answer about 50% of the time. I have sent 4 emails on this topic to the Head Nurse & her assistant and have a 0% response rate thus far. In my mind this boils down to poor leadership. I have no way of communicating with the senior leaders of PVN to get these issues addressed. The nurses ignore my emails, and worse, deny my father the access to medicines that will improve his and his fellow residents quality of life. it is my belief that PVN needs to fundamentally transform the culture and leadership of their organization. They are currently falling far short of their mission.

Not enough help at night. It's gated but I went out the wrong door so had to climb an internal…read moregate after calling and knocking on every door