Fantastic experience working with Jim & JoEllen! I booked a roundtrip car service (about an hour…read moreeach way), provided detailed information, and notified them of a possible wait time. They noted everything in the confirmation sheets, provided very professional service, and the driver was excellent (Thanks Sam!).

Fantastic service, what a great company to work with. Staff were friendly, and the two Sprinter…read morevans we rented were clean and arrived early to shuttle our guests between events. Would highly recommend!

I rented the sprinter limo for my friend's birthday. The driver was courteous and on time. The…read morevehicle, however, was lacking a bit. It was clean inside, but when we got in it was so cold we didn't want to take our coats off and when I turned on the heat it was set to 99 degrees and when I tried to turn it down the buttons didn't work (you had to push the button 4-10 times to go down one degree) and then it would plummet to 54 degrees and blow cold air on us. So the whole ride I was turning the heat on and off to try to keep it a normal temperature. They also asked me if I wanted ice when I booked the limo, but when I looked in the cooler, all I found was 2 empty ice bags. Overall, it was fine, but the company should fix the heater since it is winter.

It was a bit confusing trying to figure out the pickup situation at the Burlington airport, but…read moreonce we did so, the ride was great. It is a little expensive ($135 to take us about an hour away), but the convenience and the pleasantness of our driver (I believe his name was Casey?) were certainly appreciated. Overall, a solid option if you're looking to coordinate a driver vs. rent a car.

Great experience booking and with the driver and importantly an easy and pleasant ride!read more

Great service! We needed a ride for 5 people to the BTV airport at 5:30am on a cold and dark…read moreSaturday morning. It was only a 3 mile trip yet two other companies quoted me over $350 because they have a 2 hour minimum. Ted offered his services at a fraction of that amount and the experience could not have been better. He communicated with me the morning of to let us know he was on the way, he arrived on time and was very helpful getting three senior citizens and tons of bags into his van. Very personable, the van was immaculate and the entire experience was 5 star. Highly recommend this company if you are ever in need of shuttle service in the BTV area.

I have to give a huge shoutout to this company, they saved me on a last-minute trip from Burlington…read moreto Montreal! That night, I called almost every transportation company in and around BTV trying to book something last minute, they were the only ones who picked up and said yes right away. Honestly, I still had my doubts even after booking -- but as my plane was landing, they called to confirm, and my driver was already waiting for me right outside the airport! My driver (wish I remembered her name!) was so friendly and clearly knew the roads really well. Since this was my first time crossing a land border, she gave me great tips on how the crossing works and how to talk to customs agents -- super helpful for a first-timer like me. She was also really flexible and accommodating without charging anything extra. What really stood out was that both the driver and the company followed up after the trip just to check that I got home safely. It's a small thing, but it made the whole ride feel less like a transaction and more like getting a ride from a friend or a cousin. Highly recommend these guys if you need reliable transportation between Burlington and Montreal -- professional, kind, and genuinely caring. Five stars!

I booked this service from Burtlngton Airport (BTV) to Jay Peak round trip. The driver met my group…read moreat the airport easily. He was great about communiucation with pending snow and picking up a few days later from Jay Peak. I would recommend Vermont Shuttle over the resort shuttle for more honest service.

Reserved a cab months in advance because we were from out if town. The morning of the ride I get a…read moretext saying it would be 100 for an 18 min ride. I said ok because we are stuck. I then get a phone call from the driver asking for ne to pay more money because he has to drive 20 min to get there. I say no because it only cost us 48 to get from where he was to our location and he says ok. I go straight to Uber to see if anyone is available, there is for 44 dollars. I cancelled our ride as I did not feel comfortable riding with someone who would as for more money.

Claims to run 24/7…read more Needed a 4:30 am pickup to airport less than 2 miles away. Called at 9:15 pm. Voicemail box full. Sent a text message - no reply. Very lucky to be able to schedule an Uber driver Avoid.

Received quote via email for 2 passengers from Burlington airport to Morrisville for my teenage…read moredaughter and classmate heading back to college. Quote was $110. After driving away from airport the driver tells my daughter the price is now $125, she doesn't argue as they are in the middle of nowhere and they are scared to be kicked out in the middle of nowhere. Upon arrival at the destination the driver says to give him the $125 or he will keep their luggage. I emailed Zaki, who gave me the quote, he tells me just give the driver $120 and they will give back luggage. After a lot of arguing and letting him know I will be reporting him to the Taxi Admin of Vermont, he instructs driver to release the luggage. I have 2 very terrified girls who are now thankfully safe. This company is using bait and switch tactics. I always try and support minority owned businesses, but will NEVER use this service again. I am waiting on a call back from the taxi admin and will be taking this issue as far as possible. The money isn't the point, it's the fear and intimidation they use to get more money.

The service was good, but it was so much more expensive than a typical taxi ride. For a 15 minute…read moreride in normal car I spent close to $90. The pricing wasn't transparent, so even though I booked four days in advance, the price was a (big) surprise.

We have had the worst service from this company. They took almost 2 weeks to bring us trash cans…read morebut they cashed our payment and applied it to our account immediately. Then over the last year they have missed our recycle numerous times. Giving us every other week as the only option even though numerous trash companies locally do it weekly. Now I've had enough after 3 times now they just didn't pick up our trash. This last time they promised to pick us up the next day for 4 days in a row until finally just telling us they will come the next scheduled week day. We live a stones throw from Suzie Wilson road in essex. They have probably passed our house 50 times with different trucks. Are we just supposed to start piling it up outside on the ground? Isn't there some law for trash removal in VT to help against these losers? Don't be fooled by their cheap pricing. Not worth your time.

Our entire neighborhood is cutting ties with this company. While we do live on a dirt road with a…read morehill, that once in a while could be challenging for the truck, we have been told countless times when the road is dry & in great condition that they cannot serve us because of the weather. Some service agents over the phone have been understanding, but others have argued with us. Their own drivers photo evidence doesn't match our street. We've gone weeks without service for no reason. If you're short handed say that and be honest. They tell us that they will send out the truck the next day, when they full well know they will not. They tell us they will refund us for the weeks we didn't get service or that they will take the overflow the next week and they don't do either. Leaving trash on the roadside attracts animals and creates an unsafe environment for them. Entirely unreliable, dishonest & rude. Very poor communication and leadership within the company.

Perfect! Took a taxi from Holiday Inn express to Church St. Excellent service and when we wanted…read moreto come back we were lucky to find them waiting in the taxi cue! Was going to call for them again..no need. Excellent service. Would recommend them again.

From the owner: taxi ride cab ride airport pic up and drop of limo rideread more