Eternity handled the funerals of both of my grandparents and were excellent to work with. Everyone I came in contact with showed professionalism and courtesy as well as empathy and compassion for my entire family. They made sure all of our family's needs were taken care of and that our requests, as well as the requests of my grandparents, were met. Because of them, both of my grandparents had a funeral that was not only beautiful, but dignified. read more

Eternity funeral home did an amazing job when my dear Uncle passed. They were top notch. Dont always believe yelp bad reviews!! They have great 5 star reviews on Google. read more

If I could give a zero I would My son's ashes were shipped to NY When we opened the box some of the ashes where everywhere. read more

I'm extremely disappointed with my experience with Eternity Funeral Home. My father passed away in December, and due to circumstances outside of their control, it took nearly four months for his cremation to be completed. While I understand delays can happen, everything that followed was completely unacceptable. Over the course of those months, I spoke with Michelle multiple times and clearly communicated several important requests. I specifically asked for my father's ashes to be separated, for a flag to be arranged for him as a veteran for the National Cemetery service when my brother picked up the ashes, and for guidance on what was needed to properly schedule the cemetery service. None of these requests were handled. As a result, we were left scrambling on the day of the service--having to pick up the flag the and nearly missing out on having military honors at my father's ceremony altogether due to her lack of communication regarding the steps needed in order to arrange this. This added an incredible amount of stress to an already emotional and difficult time. At the start of the process, there was also an issue where we were told we would be charged to move my father's body, and it was implied that we had authorized Eternity Funeral Home to take him in the first place, which is simply not true. The officer only provided my brother with a card and informed him where our father was being transported--no consent was given. Despite all of this, we were eventually able to lay my father to rest peacefully, but it was in spite of the funeral home--not because of them. When I tried to address these concerns with Michelle, I was met with defensiveness and blame being shifted onto me. That level of unprofessionalism is unacceptable, especially in a field that should be centered around compassion and support. I truly hope no other family has to go through the added stress and frustration that we experienced during such a painful time. read more

My ex passed away in Sept of 2025. The people at Eternity were kind and caring and helped me get him laid to rest at the National Cemetary. Since he and I were no longer married it took some work to get it done but they came through for me. Brian, Jessica, and Pam were awesome. read more

Michelle a ohmart accused me and mother of lying which we never lied Michelle a ohmart was the one lying and has been lying to families for years. it's been almost a year since having issues with this funeral home and last week a received an email from Michelle ohmart still accusing me of lying wow this lady can't stop lying. after reading someone else's review of of Michelle ohmart funeral home i contacted home and funeral services of florida and tell them of my situation and according to there investigation they determined possible violations of chapter 497. this funeral home should not be treating families likes this in there time of need it's not right read more

My boyfriend of 6+ years passed away in my home Sunday. The man they sent to pick up his body I feel showed little or no respect to me and those in my home including his 15 year old son. He wrapped him and placed him on the gurney like he was sack of potatoes... read more

We were in such a pickle and one of my last attempts was calling Eternity Funeral Home. I left an unfair message on there, but Michelle called me right away and was kind and forgiving. Michelle spent almost 40 minutes with me asking me questions about a loved one. She was respectful and caring and I am looking forward to meeting her in person. read more

My beloved friend passed away and selflessly made the decision to donate her body for the advancement of science through Medcure. Medcure took care of all the arrangements and elected to use Eternity Funeral Home & Crematory for the cremation of her remains. Upon receipt of her death certificate we discovered EFH made glaring mistakes processing her death certificate such as the incorrect Date of death, marital status , she had been divorced for decades , and the informant information was also incorrect. These errors have had huge implications for me to finalize her affairs. I have made multiple attempts by phone and email for EFH to assist me in resolving their error but no one will return my calls or emails. I spoke to Michelle two years ago about this matter and she was rude and unhelpful telling me it was my responsibility to contact the county to have the death certificate amended. I tried but the county will not without legal representation. This is not my error as the informant, this was the clerical error of EFH and should be resolved by them. I'm frustrated and pray no one else will experience the unprofessionalism EFH has displayed in such a vulnerable time after the loss of a loved one. read more

My friend Joe has passed away and has been taken to eternity when he has prepaid arrangements at another facility they want to charge me money to call the other place to come get him and they're keeping him unless I pay I talk to Brian and I don't trust this place so please don't do business with them. eternity funeral home and crematory read more

Eternity Funeral Homes & Crematory - Funeral Services & Cemeteries Near Me - Jacksonville, Florida

Horrible experience with this funeral home. My mother passed away several months ago, she was missing and the person she was with didn't inform us as a family. Her mother and I would like her ashes and they refuse to communicate with me and they're very rude. read more

When my stepmom passed from questionable reasons under the care of their affiliate Palm Gardens, I stated that she was not to be sent to Eternity. Palm Gardens kept pushing them, but I said no, that we had another place she had prepayed at years prior. They sent her to Eternity anyway. At a time when you're already heartbroken and grieving the last thing you want to hear is that they are refusing to send your loved one to the correct place unless you pay double the cost. Michelle, their director, then went on to tell me she wouldn't release her anyway until she hears from someone who is a blood relative (my stepmom and her family had named me her person of contact and for medical decisions...Palm Gardens had called me throughout for all things including asking me what funeral home...so it's a bit much hearing Michelle the director tell me "You're nothing to her, honey" about the woman who for 20+ years had been like a mom to me and a grandmom to my children. It was a bit much and frankly, disgusting on Michelle's end). Arlington Funeral Home, where I said she was to go, has been going above and beyond to fix this. Two plus days my stepmom and our family have been emotionally tortured by this Eternity Funeral Home and their director Michelle. Note: As I'm typing this she called again to harass me again (3rd time today, I left no call or message to them so there is no reason to keep harassing me) saying "You did say to release her to us" to which I answered "I thought you said it's not my decision. Is it my decision or not???". And she kept insisting I was in the wrong, gaslighting/harassing someone who just lost a loved one. Upsetting someone already grieving, to the point I was sobbing and yelling for her to leave me alone is disgusting behavior for anyone, but appalling for a funeral director. TLDR: This funeral home is about the money and is outright disgusting and cruel. Don't use them. And don't use Palm Gardens Rehab either. read more

I cannot say enough about the help we received with our brother. There were issues that were professionally handled with respect. Highly recommended. read more

Incredibly professional staff, I have interacted with them in different capacities for years. They handled the funeral services of a older family friend with grace and made something very difficult less complicated. read more

They took over 2 weeks to cremate my dad. We had to call multiple times to get an update of what was happening

Nicole and Michelle have been outstanding with the help they have me during this difficult time. Thank you!

I found Eternity Funeral Home to be very compassionate and caring. Their services were performed in a timely and professional manner. I would highly recommend them. Price was not the deciding factor in my decision to use Eternity but their cost of services were a fraction of other local Funeral homes. read more

I have used eternity funeral home twice during the difficult time of the passing of my grandmother and my mother. In both cases they treated us with respect and compassion. They were able to meet all of our needs and I will be using them again in the future if the need arises. I'm not sure why others had such a horrible time here, but I can't agree with their reviews. read more

Great service! Went to a memorial service for a coworker at Eternity Funeral Home And Crematory 4856 Oakdale Avenue Jacksonville Florida 32207 (904) 348-5579 www.eternityfuneralhome.com Found the facility to be a warm and Pleasant place to have a memorial service , a place that shows dignity and caring atmosphere for the loss of your love one or friends . Would reprimand this Funeral Home to anyone . If the need should arise please check them out . read more

on 5-24-2021 without consent, authorization, or notification from the next of kin, efh illegally removed our loved one body from the hospital which occurred only 1day after his death. there are documentations that confirms the day his body was picked-up by efh. despite all efforts that was made to remove our loved one body from efh which involved the assistance of various funeral homes, law enforcement, medical examiner, and even a court order that granted the family 10 days to remove our loved one body from efh facility. the funeral director michelle refused to release our loved one body into the custody of the family. storage fees were waived during the court hearing. on may, 23, 2022 according to michelle's statement to the family, she cremated our loved one body. the family never consented, authorized, nor approved of her decision to do anything to his body!!!!! our loved body was never abandoned/unclaimed!!! he had a family who loved him dearly!!! what a hateful, heartless, and total disrespectful thing to do to a family and their decease loved one!!! at this very sad and difficult time due to michelle's wishes and wants, our loved one has been put in the cities possession and are labeled as unclaimed/abandoned body!!! you will have to answer to god for the horrible things that you do to others!!! and if you remove this review again, a complaint will be filed against you. read more

I would give this place zero stars but it's not allowed. This place lacks compassion and empathy and has zero customer service skills. Avoid them if at all possible. I am so glad we moved my father from their "care" and gave him the services he deserved. My husband was serving overseas on deployment when my father passed away. We were also stationed overseas. Because we were stationed overseas, the American Red Cross will pay to fly us stateside and then we are responsible to get home from there. The American Red Cross called eternity funeral home to get information needed to process our travel and the funeral home would not give them the information. I called the funeral home and gave them permission to discuss with the American Red Cross the information they needed and they refused to answer any questions. I explained that we were overseas and trying to return home with the help of the American Red Cross and I was told "you are not paying us to answer questions, you are paying us to hold your father's body." I was appalled and disgusted at this response. Fortunately, the funeral home in charge of arrangements was able to come transfer my father's body and they were able to connect with the American Red Cross. (Only the funeral home in possession of the body can answer the required information). I hope someone reads this and goes elsewhere. Then I will feel better about the situation I had to go through in order to save someone else from going through it. read more