ZERO customer service. I had purchased Hunter Douglas window treatments from this store. Unfortunately I had a service issue that required a repair. I first called on October 1, 2025 to request service. After repeated calls plus a call to the manufacturer, I have received not one call or email from the so-called operations manager at Ethan Allen. The customer service person at Hunter Douglas even called on my behalf and asked them to call me. Still - nothing! How does a global corporation like Ethan Allen even exist without supporting its customers??? If you're thinking about purchasing anything from them, think twice. You'll be left out in the cold as I have been. read more

Worst retail experience ever. Ordered couches several months ago with assurances that they would be delivered within a day of my move in date. Associate Stephanie messed up the order and sent the couches to WI instead of Florida. Brennan the manager is laying low like she has warrants. Several calls and still no answer. I want my couches tomorrow. If I were the president of Ethan Allen, would you jerk me around like this? The couches are in a warehouse two hours from my house. Get them to me. For the record, I also purchased several items from the oak Brook store and the team there was great. Get me my couches tomorrow. You are only as good as your weakest link. read more

Ethan Allen - Where are my couches Ethan Allen? - Interior Design Near Me - Chicago, Illinois

We purchased a dining table with chairs, and a desk with file cabinet drawers among other items. We ordered a dark stain on the table and desk and we have had nothing but problems with it. The stain began to wear on both items within 6 months, everywhere you would rest your arms, the edge or pull a draw etc. Ethan Allen sent out a repair person. They were able to fix the table...for about 2 months, then the wear began to reappear. I finally bought a glass top for the table...ugh I hate it. We are just living with the desk as is. It is beyond disappointing to buy supposed quality furniture and deal with this. At the very least you should not do the dark stain. read more

What a wonderful experience! Teresa Taylor went above and beyond coordinating the purchase and delivery of furniture for the living and dining rooms for our new place in town. She is nothing short of amazing. Everything about our experience was great from design ideas to choosing fabrics to sharing the room designs and communicating every aspect of our furniture. I will definitely work with Teresa when we are ready for our next project! read more

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After waiting 6 months for our mid-century dining table and 4 chairs, less than 6 months of being in my home with regular use and cleaning the table top is cracking and peeling! Called customer service who sent a representative to assess the damage and was told he could not repair it due to the design of the wood. He said that because it's real wood, water destroyed the (apparently thin) veneered surface. Really? Had I known I would have purchased a glass top! I was told that because I did not purchase an extended warranty I'm stuck with peeling furniture that the rep says will worsen over time! I've owned real wood dining tables from Ashley and Dania and have NEVER dealt with a peeling finish! Now I see why they were pushing purchasing an extended warranty to cover obviously cheaply made furniture! read more

Ethan Allen - Peeling - Interior Design Near Me - Chicago, Illinois

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Ethan Allen's Interior Designer Teresa Taylor is a prospective client's answer to their decorating needs. It was a phenomenally rewarding experience to work with her. I had a vision of what I wanted my living/ dining room area to look like; Teresa professionally helped me to achieve that vision. This was done while always being respectful of my taste, personality and budget. When decisions on things like colors, fabrics, and styles had to be made, I was always presented with viable options thereby making it a truly interactive process. Teresa is a "listener" and she responds to concerns in a calm and reassuring manner; she tells you, "I will take care of it", you can rest assured that she will. On delivery days, Teresa came to my home to be certain that the process was a smooth one, she believes in following through with the client. She goes the extra mile. Teresa has assured me that that she will continue to be available should the need arise. If you need the assistance of a designer for a few accessories or a whole house, call Teresa, you will be glad you did! Delores Turner Chicago, Illinois read more

Don't do it. In no way should you buy furniture here without a strict guarantee that if it doesn't work that you can return or exchange it. Wait, that's the problem. They don't care if you're happy in the end. They are one and done happy with your money. It's overpriced hotel furniture and you will be sorry you wasted your money. We ordered a table and chairs because absolutely nothing is in stock. Everything you order is then deemed "custom" even though it's just cookie cutter furniture. The furniture doesn't work in our space. We did our best to measure and mark the floor. My father owns an antique store and we absolutely took returns. I have decades experience in this industry and we tried to buy what we thought would work. It took 5 months to get our furniture. We're out over $5,000 and of course now it's absolutely worthless. We couldn't get $500 for this set in the secondary market. They would not do anything. No store credit, no restock fee. NOTHING. Do not reward them with your hard earned money. Here's an update 2/16. We called corporate after being told we were out of luck. They called our sales representative at the location and made him offer to exchange the table. The table wasn't the problem. It was the chairs. We told him that repeatedly. He called my wife after reading this review because he was upset and asked her to convince me to take it down because he did offer to do something. Actually, he didn't do anything. Corporate made him offer to swap the table and it wouldn't make the difference. The set doesn't work in our space. The idea that this was some sort of magnanimous offer and that we should be placated is another reason you should not shop here. Call again Ethan Allen. This review will just get worse. read more

Terrible customer service, unorganized and late in delivery. Will not purchase from them anymore.

We have been on a journey to find the perfect couch for our new home since April. Upon the July delivery of a custom piece from a D2C "millennial" brand, we were completely distraught by the disaster that was ultimately unpacked in our home. After several months of immensely delayed, response from the company and finally a confirmation of full refund and pick-up of the defective couch, we returned to our journey of finding a better alternative. As we all know, the furniture industry can be a bit nuanced. We visited various retailers, from EQ3 to Walter E. Smithe, BluDot and Jayson Home, Arhaus, you name it. We ran into some pushy salespeople, some weird ones who insisted they follow us around, and some who emulated what felt like a used car salesman back in the 90s (the type you see in movies). Needless to say it was a rather stressful experience. We met Jason last week at a visit to Ethan Allen. And while we ultimately decided to go an alternative route (Ethan Allen's price points were a bit too rich for us), I am inclined to share what an amazing asset Jason was during our visit. He was incredibly hospitable, knowledgeable, easy to get along with, and patient with us. His follow up was timely and not aggressive whatsoever. He communicated the benefits of spending $X amount on a couch perfectly, showed us the workmanship of the design and the commitment to quality Ethan Allen provides. If the couch we were eyeing wasn't so far from what we were looking to spend, we would have ultimately landed on the option he provides. While we unfortunately couldn't reward Jason with our sale, if we only had deeper pockets, he would have without a doubt earned our business. read more

Ethan Allen stands behind beautifully made furniture. I have been buying from them for years now. This review is really about outstanding service from design specialist Barbara and mover Felipe and his guys. I moved yesterday. To my horror the moving company we used couldn't get my couch up here. Nor would they spare me a minute to call EA. They left my leather couch 4 flights down in a hallway AFTER THEY SAWED THE LEGS OFF! Barbara came to immediate aid, effortlessly and graciously. I want everyone who has a business to have such gems like her and subsequently Felipe. He matched her kindness and concern. Barbara and Felipe asked for photos. And with just those images, made assessments and got my couch up here. Timely. Lovely people do to business with. Kind to me in tears. I would give those two a a million bucks if I could. They restored faith in customer service. Bravo. And hugs. Oh this is the store in Lincoln Park. Chicago. read more

Walked in to browse, was completely accosted by a sales lady who we informed that we were just browsing. She kept asking: are you from here? Do you need a designer? Let me show you around. So we said we'd be fine checking out the store ourselves and she informed us "the best route" around the store. UGH!!!! We could not get out of there fast enough. High pressure sales! Just wanted to look....instead we RAN out of there! read more

Hadn't used Ethan Allen previously but we had a great experience with designer Jason for our living room. He worked to understand our tastes and style and really knew the inventory. Kept us up to date on delivery, which was efficient and timely. Furniture seems first rate and we're very pleased. read more

We had a fantastic experience with Ethan Allen. Interior Design Consultant Jason Wilder who is located at the Halsted location in Chicago has been helpful with other furniture items we have purchased. And this time we replaced a sofa and loveseat. Jason's advice and great customer service was much appreciated. The furniture was delivered about one month early. Everything is perfect! read more

Better to shop at Oakbrook or other suburban store. You will see more product and pay lower taxes. If you are buying a large amount of product, it's best to shop around and even go direct to manufacturers online. Go online and choose your designer before walking into the store and getting one via roulette. read more

I worked with Dana on the design side and could not be happier. I came in with an overwhelming blank slate - and she really helped me fill it. She was able to take my inspiration images and translate it in to a reality. I am so happy I was able to connect with her. read more

I ordered replacement inserts for my sectional I purchased several years ago. Some of the new inserts were the incorrect size which I could not believe since Ethan Allen knew the make and model of my sofa. When I called Ethan Allen and finally spoke with a supervisor, she offered to come to my home and confirm the size of the inserts. Upon confirming the incorrect size of inserts, she took the measurement of my sofa and ordered the correct size at no charge. Although it will take several weeks to receive, I am extremely grateful the supervisor took the time to take care of my concerns. Her service was amazing. read more