Here is why Ethan Allen will go out of business in 6 years or less. 1. "Custom" furniture is not custom furniture, they offer what would be best called semi-custom furniture. 2. Small and decreasing showroom inventory. They want customers to purchase non-returnable furniture based on images and a library of stain and fabric samples. 3. Hoodwinking customers They sell their furniture is high quality US construction with sales people stating it is solid wood 'heirloom' furniture where as their website states, "*Other materials may be used on internal and secondary components." False advertising? Certainly false spin. 4. Going the wrong direction. Just across the highway from this particular location is a huge "Rooms To Go" and "Star Furniture" showroom along with a new La-Z-Boy showroom just up the highway where customers can see how furniture can be staged in their own home, see the level of quality and construction and decide if it meets their bar, but most importantly touch, feel what they are paying a lot of money for. This in turn circles back to #2, shrinking their store footprint and therefore display pieces as mentioned. It's nearly impossible to see a floor sample to evaluate the EA quality for yourself, justify the price premium. It's really embarrassing considering the cache the brand likes to spin. Even this franchise owner was trying to spin the smaller footprint in an obtusely positive light to the local press, but what else would you expect from a business owner? Funny how one of the design professionals tried to sell that all furniture stores are shrinking their footprint. By the way, when the local La-Z-Boy decided to relocate, their new showroom is equal if not larger than the one they left. Same goes for the local Bassett. Huh... 5. Following design trends instead of leading design trends coupled with following bad design trends. Not all trends are good trends. Heirloom furniture stands the test of time, the essence of why it can be handed down. This may be the most significant sign they have lost the market. EA's company performance is down double digits year/year. The brass is trying to turn it around with discounts deeper than I've ever seen revealing their markup is just as much as you thought it was if not more. It appears they are living on their legacy which was well earned and deserved, but they are going the wrong direction with a poor turnaround strategy. Farooq, this is for you. read more

I absolutely love Ethan Allen. Everything I have purchased throughout the years, has been of great quality. Lucia Gentry did the design plan and she really met my needs. Yes, deliveries have been challenging in 2021 but finally did receive all my orders. Deliveries have been tough for manufacturers across the board. I believe that all the designers work to keep us informed with delays and changes to ship dates. I appreciate that we can walk in and browse without having someone directing me, but if I need help, they are very helpful. I can't say enough good things about Lucia Gentry. She is excellent and truly puts her heart into the project. read more

Didn't Even get an acknowledgment that I was in the store! I walked around, still nothing. Too bad cause I'm looking to order/buy custom love seats for my home. Taking business elsewhere. read more

Had an excellent experience working with Pam. She made the process quick and easy for me. I got two beautiful couches and I cannot be more pleased with everything. read more

We were very fortunate to work with Leslie Reno at the Baybrook store. She was so helpful, very positive, and after a home visit, came up with a design for our living room that we absolutely loved. We would highly recommend Leslie. She was patient, knowledgeable, and a lot of fun! read more

My experience started off great. Heather, who is no longer working there, was just amazing. The furniture she helped me pick is beautiful. We placed an order back in November 2020 Since then, it has just been delay after delay. First of all, no one contacted me to tell me who would take over Heather's accounts. I had to call myself to figure that one out. Then Pamela took over. She also started off fine even though she never answered a few of questions. Actually, I think she just ignored them. We have been so patient and kind with everything that has happened since our initial order. But when I received an email from Pamela saying that our dining room table was still not ready to ship, I was just shocked. Remember, this was ordered in November 2020 and now it's May 4, 2021. My dining room table had an initial estimated ship date of January 20, 2021. Of course the delay was blamed on Covid. That's why we were patient. Long story short, we placed another order in February. We received those chairs and side table already. Funny how that wasn't affected by Covid. But wait, Pamela also let me know that the lamp I ordered back in February, was now backordered?!! Shouldn't I have been told that back in February?? She said it would be shipped in 4 weeks. Yeah, we don't have that lamp yet. And our dining room table? Nope. The owner let us borrow their floor sample. I'm greatly disappointed because no one has even offered an apology on behalf of Ethan Allen. No one. The last email I received from Pamela was her reply to me questioning the delay. That email was very short and to the point with no sympathy and understanding. I guess me questioning why I still don't have my dining room table might have upset her. We're the ones that should be extremely upset but we've been nothing but patient! read more

Love working with Leslie Reno. I told her my ideas and then she helped me pull it all together. She makes the whole process so easy and fun. What I appreciate the most is her honesty. If something isn't going to work she will let you know but never in a way that makes you feel bad . read more