Gym is cool, across the street from the zoo. Owner is a kind of weird and they usually have weird…read morereligious music playing and scriptures on the wall. I can ignore the owner & the weird decor because I just go for the workout so it kind of helps me lock in to my workout since I dont to be friendly with anyone. But gym is cool, owner is weird

I have sent an email in November to cancel my membership due to his support of Israel, but I was…read morecharged for this month. So I reached out to get a refund. I called got no answer. They call me back and they asked me to text them my name. There was no reason I should've been charged for this month. Not only was the person I was talking to disrespectful, but so unprofessional. He refused to give me my refund. I wish I could give zero stars.

Orange theory fitness is LIFE changing! I had avoided it like the plague because of the price, but…read moreyou truly receive quality experiences from people who care. OTF is for anyone at any stage of their fitness journey: beginners, weight lifters, cardio junkies & everyone in between. I've tried all sorts of cardio and HIIT training on my own. Nothing beats having a trainer guide you through their template (that's different all tbe time). I never have to think about what I'm doing for my workout. I just get to show up and work! Special shout out to the LP crew for the amazing energy and constant motivation during workouts!

I love this place, it's my me time every week. It is as challenging as you want it to be and the…read morecommunity is so supportive. I am always telling my coworkers and friends what a great place it is!

Overall good experiences here! I remember when I was struggling with the squat rack, an older…read moregentleman saw me struggle and helped me out and even gave me some good tips for when i use it again :] The workers here are also super awesome and are always so sweet!

Awful customer service. After having discussed a pricing…read morefor a two person membership, I called in and spoke to Jared to sign up and make the payment. I called around 12pm and was told they were at lunch and would call back. I didn't get a call back, so I called again around 1:30 and was told they were still out. I waited another two hours (around 3:30pm), called back and was told they'd call me back around 4pm. Finally at 4:30pm, Jared finally called back, only to be told that the pricing we had previously discussed went from $55/month to $65/month. I understood that there was a price difference and was okay with it. Jared had quoted me what was going to be due upfront, roughly $270. I said okay and proceeded to give my credit card information and was told I was good to go. Five minutes later, I get a text from Jared stating the price mentioned did not include the two guest passes, which I had stated from the beginning to include the price. Overall, it was unprofessional to have me waiting four hours for a call just to be told the wrong price after giving my card information.

Adj: Good and Getting to Great, gratefully…read more Gym's been improving, nooks and crannies could still use more deep cleaning once a year at least, but the ledges are not so dusty anymore. I know those window sills, etc. are very hard to keep up as dust just descend and cake on pretty quickly, but I appreciate the efforts to keep those ledges at least partially clean. Staff remain cheerful and welcoming, and many of them are doing a lot more cleaning, dusting, emptying trash cans, refilling paper towels, sprays, and wipes, and some of them vacuum. It's all getting better and it seems more and more people are coming to this location, so the cleaning will need to be kept up. The swimming pool certainly is a big draw, people want to do their lap swimming and with no pool at the Pocket location, the Greenhaven branch becomes the default for this area, so I'm noticing more new members. Women's locker room look better now, no more overfilling feminine products disposal bins. Sometimes the floor is still wet, so maybe more mopping up every couple of hours or for a staff to check or even just leave a mop for members to mop up the wet floor is a good idea so people don't slip and fall, especially since this location has a lot more senior gym members who have been coming to this location back from when it was Greenhaven Racquet Club. Anyhow, sometimes the women's locker room is TOO cold, the AC is turned WAY high, and other times it's like completely off and stuffy, so maybe moderate that. Finally, lately the women's sauna was down, and it was fixed within a few days so that was good. Hope this gym branch will continue to improve as it is a pretty nice community here, the staff are friendlier here.

Cleaning and general maintenance of the facility has improved. Basketball courts / exercise room in…read morethe back could still use a new door (currently without one), and I'm not sure if all the new lights have been installed in there, but it does seem brighter. Antonio the new manager has beefed up the upkeep of the gym overall. Sometimes the men's locker room could use some more periodic mopping of the floors for safety as well as cleanliness, but this location is still the cleanest one south of downtown and closest clean one to us. Staff are friendly and helpful, especially Ajay and Connor. They are taking on much more janitorial duties than we've seen staff at other locations doing so. Notably, Ajay and Jasmine we've seen clean quite a lot, as well as the older gentleman who's a new staff (have not gotten his name yet), my wife saw him vacuum late one evening this week, and Antonio himself sets an example. We appreciate his leadership to set the bar higher. The gym is older, but MOST of the staff are doing their best at keeping the gym in good shape, some staff do less though, I won't name names. Members do pay attention... But all in all, staff are all available and helpful.

Been coming to F.A.C. for about 3 months now. I was fairly active on my own prior to joining, but I…read morewanted the extra push. I've really been enjoying the classes. I've attended classes by both Alex and Jalen; they're both awesome and add their own flair to each class. The group is a good mix ranging from beginners, and ppl who have been working out for years. No matter your fitness level, anyone can do the workouts and leave feeling good. Coach Jalen once said, "The workouts aren't hard, just intense." I completely agree. Because anyone can do the exercises, but the difficulty level is completely up to you (until the coaches get on you that you're making it look too easy lol). Great gym, great coaches, great classes!!!

One of a kind coaches and an amazing gym! I've experienced immense kindness and support from the…read morestaff. Their personalized attention and encouraging atmosphere have truly transformed my fitness journey. I wholeheartedly recommend this gym to anyone looking to improve their health and wellbeing

Generally not bad, but the cleanliness might be going downhill because I see quite a bit of sweat…read morestains and dirt and grime, etc on equipment especially machines like you see in the attached pictures. The men's locker room ran out of toilet paper and there's some soap scum in the showers. Perhaps they're relying too much on front desk and general staff to clean bathrooms and showers, and I've not seen dedicated janitorial staff at this location in a long time so maybe there's no such staff anymore, which puts a lot more burden on the other staff. In-Shape seems to think members can do all the cleaning of equipment but of course everyone only wipe down areas they touch before using the equipment, but when the personS before you drip sweat all over the machine, you're unlikely to wipe down the whole thing. Overall, the staff are friendly and we particularly like Ryan who's professional and makes great protein smoothies, but I think everyone might be stretched thin in the cleaning dept.

Adj: Inconsistent…read more This is our second most visited branch in the In-Shape network of fitness locations. So we come here quite a bit. Unfortunately, this location's cleanliness continues to be an area that shows much room for improvement. Some of the more popular cardio machines like the Precor elliptical and the Matrix lateral ellipticals are consistently stained with sweat and/or dirty. Seems no one cleans them, only members like myself wipe the most touched parts down, but those are not necessarily where they get most dirty b/c shoes trekking in mud and leaves would leave behind dirt and gunk on the pedals and no one is wiping those down. Overall, this location is quite big with an extensive selection of equipment, many of which I don't see at some of the smaller locations, so I think there is a lot offered here. However, the sauna and steam rooms are both co-ed which we do not prefer and they are often too crowded w/very hot and sweaty people, so I end up not going in to use the sauna whereas at other locations, the sauna is in the women's locker room and there's usually plenty of space. Speaking of the women's locker room, it is actually pretty clean at this location most of the time. There's not the level of soap scum, grime, left behind wet plastic bags IN showers, flooded/wet floors, and dirty toilets like at the Natomas location. I'm super grateful for that since this Pocket location is much closer to us. There are also plenty of temporary storage lockers and most of them are operational and pretty clean, another good thing compared to locations such as Bond, Laguna, and esp Natomas where the lockers are old, run down, beat up, dirty, and many don't even work anymore. Hopefully, with new members being added during the New Year's period when many people sign up for the gym in line with their new year's resolutions that In-Shape will also devote more staff and give them time to do some deep cleaning. Final note: we do really like the staff here, there's been some staff changes over the several years we've been members, and they've all been quite friendly and helpful. I particular appreciate Ryan, who's always positive and he makes excellent smoothies my whole family enjoys as a reward to ourselves for working out!

what a great place to work out. friendly staff and other customers, a tough workout, what more…read morecan you ask for?

Booked a workout through ClassPass. Had a fantastic workout. Similar model to a Barry's (where I…read morenormally go in LA). Looks like it's also a regular gym, without having to sign up for classes. Towels provided, friendly staff, plenty of street parking. Certainly one of my go to gyms when I'm in Sacramento.

I have been at the Vault for a full year and absolutely love it! There is a class for everyone and…read moreevery schedule. If classes aren't your thing there is 24/7 access to the open gym. The gym is amazing! Clean, variety of weights and equipment along with brand new Nordic track treadmills. The best part of all is the community! Su is such an amazing coach. The perfect amount of laughter, leadership, encouragement, and push to be your best. I've not only worked out consistently but started running again and joined Hyrox and DEKA events all with Su's support. It's the best here! And I absolutely love the women and friendships I have built!

I've been a member at The Vault Fitness for almost 2 years now, and I can honestly say it's one of…read morethe best decisions I've ever made for myself. From day one, it never felt intimidating - it felt like home. Coach Su has created something really special here. This isn't just a gym, it's a safe space for women to show up as they are, grow stronger, and support one another. She has the perfect balance of being incredibly supportive while also pushing you to be your best. She sees your potential even on the days you don't, and that kind of coaching is rare. The community is everything. The women here are uplifting, motivating, and genuinely root for each other. Whether you're just starting your fitness journey or looking to level up, you'll never feel alone. There's no judgment.. just encouragement, accountability, and a whole lot of strength being built together. If you're a woman looking for a gym where you can feel comfortable, challenged, and supported all at once, The Vault Fitness is it. I'm so grateful to be a part of this community and highly recommend it to anyone thinking about joining.