If you want an agent, that gives you one quote- but that's not the actual policy that you get until you get into an accident and find out what he's done. On top of it, you have to end up paying a little under $400 out-of-pocket for the rental because of his lies And on top of it is somehow ALWAYS on vacation never returns your calls, and no one else at his office can help you while he's on vacation. Eugene Ramos is your guy. How he has an office of his own is beyond me because he can't even delegate authority to anybody else in the office to get things accomplished, while he is on his vacations. read more

I have been with this insurance agent for a lot of years. He had no interest in retaining my business. What happened was that I had my credit card stolen so I called his office just like all the services that I use my card with and gave his assistant "Mia" my new card number to continue my service with him and his office for automatic payments. Three months go by and I get a certified letter in the mail from the DMV that I don't have insurance? I call him up to find out what happened? He starts by telling me that I'm in a lot of trouble and that I will have to pay thousands of dollars for each car. I asked him what happened to the new card I gave his assistant to process payments? He did admit that they have the new card but "I" never authorized them to continue payments! Really? So I just called them up to give them my new credit card and I asked if there was more that I could do and she said no..... so here we are. No insurance for me without knowing? So if I wasn't making payments and they received new information on a credit card wouldn't they want to call me up and find out what happened? Like ask questions "are you unhappy with your service "? "Did you go through a new insurance?" "I would hate to lose your business! Is there anything we can do to make your experience a more better one"? Yeah, none of the those! I was actually willingly wanted to stay with State Farm but no he kept hanging up on me. He claims that we get "disconnected" yeah, sure! So I went into another office of state farm and they could care less about my situation and told me that I needed to resolve the situation through Eugene! How, when he doesn't want anything to do with me! They said they couldn't do a trace back to keep me insured. Ok, so I went to free way insurance and they did do a trace back. So if one insurance company can do a trace back then any insurance company can do it. State Farm agents just don't want to do it. Congratulations Eugene in being foolish in all your experience in being an agent for so many years. I'm looking at all the other reviews on here and they are spot on with my experience with you! And, for the ones that you are giving you props and good reviews. You can tell that these people were paid to do a nice review. I'll be filing a complaint through State Farm corporate and to the DOI. Eat it Eugene read more

Eugene is my go to insurance professional. He took great care of my family and I when we had an incident with my step daughter driving and took care of things quickly and efficiently. I also refer him to my business clients should they have need for property insurance or auto. He has been with State Farm for many years and has put in the work to build a solid practice. Insurance is a one of those things that you don't really care for till you have an issue. Well put your faith in him. read more

I am extremely unhappy with how Eugene Ramos gave me the run around to just cancel the insurance policy. Yes, I paid the insurance policy prior to canceling State Farm, which is exactly what you SHOULD do. Eugene on the other hand told me I shouldn't have paid for my bill prior to canceling insurance. Which he is completely WRONG, I can tell you that any insurance agent that tells you to NOT pay for services that you were covered for prior to canceling a policy is not one you can TRUST. Makes me wonder how much false information is this guy giving out to customers, trust me you will be in collections if ever you decide to not pay for insurance and the days you were covered for. As an agent for 30 years or not Eugene you definitely tried to get me to be in debt to State Farm, you are beyond unprofessional let me tell you. I would not recommend this agent, it doesn't take this much work to properly cancel an insurance policy and yes I did send a letter to cancel all policies and he just canceled my auto. Hoping I wouldn't realize that in a few days a new statement would begin making me liable to pay for services that I was covered for, even though I canceled all polices a week prior. I believe your license should be revoked! People work hard for the money and they want to have a great insurance agent working with them, not liable for discrepancies. Thank God for being as responsible as I am, also thank God for good Customer Care at State Farm This guys a joke!!! read more

If I could leave lower reviews I would. When you are an independent state farm agent, your main priority should be to assist your customers. I called him on behalf of my deaf mother to see why the app was saying she was past due when she has paid all her bills to date. He said she missed a payment which we have record that a payment was made every month since April of last year. He already sound annoyed like maybe something else was on his back prior to talking to me but working in this type of industry you have to know how to put those feeling aside to help your customers...I told him I would look into it and call him back. I checked my moms payment history and bank account and all payments were accounted for. I left a message explaining to him what I found. I decided to try to call back 5 mins later because like a lot of adults in the world I work and only had the opportunity to speak with him during my break. He was very rude and dismissive and told me I can't be calling him 10 times (when I only called twice) and that I need to give him time and stop calling him. The delivery could and should have been more professional and I would've been okay however he was extremely rude. I'm tired of paying for services to get shitty service. We work hard for our money and don't deserve bad treatment from service providers. Yes I got upset with his dismissive behavior and told him he was giving me a f'd up attitude that was not deserved and he took that opportunity to hang up in my face. If you're looking for someone to provide you with excellent service this is not the location to reach out to. read more

I can't believe how unprofessional Eugene Ramos is! How dare he show my mother such disrespect. You should really learn how to treat people what if it was your family. .. or in this case your mother. As an agent if something wrong you should want to help fix it not just say you dropped her policy and your not gonna help, you are beyond unprofessional let me tell you. I would not recommend this agent , my mother had to get the run around just to fix the mistake Eugene Ramos made almost costing her 500 at the dmv . Do believe me we went to your higher ups and I believe your license should be revoked ! Thanks to my mother being as responsible as she is and saving every paper work and going to the bank and getting bank statements she has enough proof! This guys a joke!!! read more

Will not take credit cards, unless you use auto-pay. They made a huge mistake with my billing address, they canceled auto-pay, did not call me or notify me. DMV sent registration cancellation to me. I called Mr Ramos, couldn't talk to him, talked to a woman that works there who confirmed the address was wrong, the phone numbers were wrong. Said she would have him call back. He calls back to tell me there is nothing they can do and since it had been past 30 days, they couldn't restart the policy, even though she had offered before he called. This is a HUGE problem. This is going to cost me money I do not have and lots of time. I would not recommend using this guy for anything. read more

Eugene took good care of me and my spouse when we were at Las Vegas. He looked after my son's needs when he was getting through med school and remained in NV after we had moved to another state. We trusted him thoroughly with our car and home insurance needs. read more