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    Allstate Insurance Agent: Michael Moore

    3.7 (3 reviews)
    Closed 8:30 am - 5:30 pm

    Services - Allstate Insurance Agent: Michael Moore

    Homeowner or property

    Car and truck insurance

    Life insurance

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    Progressive Auto Insurance

    Progressive Auto Insurance

    (76 reviews)

    Been a progressive customer for ten years or so, six motorcycle and auto policies. Been pretty…read morehappy until I had a claim - then a bureaucratic nightmare. Was told to drop vehicle off at body shop, body shop did estimate that day (Monday) and submitted to Progressive's portal. Was asked for photos - submitted. Called claim reps repeatedly- one on vacation, one has full voice mail. No approval to body shop for work Escalated to claim supervisor - on vacation. Transferred to Resolution Specialist - he spoke so quickly he was almost unintelligible, said needed estimate, and transferred me to body shop without ever listening to anything I tried to say. Called back and was transferred to Claims Manager - got voice mail. Have left numerous messages, called numerous times over four days and have gotten zero response from anyone with any authority as to status of claim approval. Note that this is for a claim of less than $1000 once my deductible is applied. God help me if it was a serious claim. Apparently Progressive let's personnel hide behind voice mail, doesn't coordinate vacation coverage, finally got a call back around noon on Friday - estimate process was finally explained and was told vehicle should have remained available while they worked through their process - given the stock low staffing, unexpected heavy workload excuse that has become a stock response to customer complaints. All in all a five day (so far) ball drop that was easily avoidable Friday Afternoon the Progressive estimator called to say that they had received and reviewed the estimate and had called to authorize repairs - so moved up from one to three stars - still a convoluted process that's in sufficiently staffed but at least it's now moving forward

    Progressive should better train its sales representatives on potential underwriting requirements,…read moreclearly educate customers about the potential consequences, and provide direct warnings before canceling coverage for a missed verification deadline. My Progressive policy was canceled after a required underwriting verification was not clearly communicated, resulting in a 24-hour lapse, higher insurance costs, and no opportunity to reinstate coverage; the underwriting representative told me this is not uncommon and has happened to other customers, while the sales representative I spoke with was unaware that this verification process could occur and lead to cancellation.

    Allstate Insurance Agent: Michael Moore - homeinsurance - Updated August 2026

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