Customer service is awful…read more While they offer a large selection products, their shipping practices are more than sketchy and unprofessional. I've had orders cancelled without explanation. I've had orders confirmed that took 3 weeks to arrive (I live in DC. They have a store in DC). Most recently, I placed an order and it has now been 2 weeks and I do not have shipping information. Label was "created" 5 days ago, but no shipping updates were provided. This has happened multiple times, to myself and my loved ones. The selection and products are good quality but the process and procedure in getting your goods make the experience awful. This will be my last time ordering from them and I encourage others to refrain from doing the same in hopes of actually receiving your purchased items in a respectable time frame...

Never order from them. Customer service is an absolute joke. I reached out to them after the stated…read morelength of shipping confirmation ended, and they said they would investigate why the carrier never received the package from them. Waited another 3 days which is again the max length of time they said they would need to help and reach back out to me, and never heard from them again after numerous attempts to contact them. Had to dispute the outstanding charge for the products. Will be following up with law enforcement or the better business bureau/consumer affairs if that doesn't resolve the issue. STAY AWAY

Kudos to this team in New Carrollton. My fiancé and I went there at look for a suit for a very…read morespecial occasion coming up (me laughing giddy) and they welcomed us in the store and directed us to the person that could measure him. Then she left us to choose our color suit. Once we got the suit picked, we were directed to the fitting room where the tailor took further measurements to adjust the suit to fit my fiancé (who is shaped like the lovable Po of Kung fu Panda right now. We're on the journey.) And then another gentleman showed us shirt options. We were in and out in no time at all. Very professional, attentive, friendly and helpful. We were VERY impressed and appreciative. Perfect example of good customer service all businesses can stand to mimick around here (PG county area).

A couple of days ago I went there with my kid . He started playing in the store without bothering…read moreany body else . Two workers who were arranging merchandise gave him and me the most insulting look . To make matters worse one of them started talking about my son with a random customer. I even listened them bad mouthing the parents who are meters away from them. other than the people at the front ,many of the works do not look happy when ever they see a customer. I am really confused, disappointed and forced to pause and leave my shopping plan .

I'm not a Nordie's Rack enthusiast. In fact, for many years, I worked near the Rack on 21st St. NW…read moreand frequently stopped by. Despite my expectations before each visits, and despite scouring the 75% of the racks, I bet I bought fewer than 10 items in all that time. Partly, I have been very spoiled with stores like the Rack, but much better. I'm from Boston and spent many hours at the inimitable but defunct Filene's Basement. As well as at TJ Maxx, Marshall's, and Loehmann's. I very seldom see anything at the Rack. I find their clothes, etc. to be overpriced. And the stores are so disorganized and messy. I would love to be able to say I love Nordie's, but I am always disappointed.

Let me start by saying; "customers had stuff all over the floor"... they don't return them how they…read morefound them. And the isles are very tight, so much so, I was cluster-phobic. Also their security staff did a great job, didn't make me uncomfortable unlike the security staff at 'Saks on 5th Ave.'. Their floor staff was amazing, they answered all questions my wife had and they were very helpful.

Awesome vintage dresses and shirts, some ties for men, stationery cards, jewelry and other eclectic…read moregoods. Definitely worth a look in the staff are super friendly.

I love Analog. It's my go to place in DC to get cards and unique gifts for friends and family…read more Definitely check it out next time you're in Brookland!

This store location is so convenient to my nearby condo. I enjoy walking in and browsing…read moreperiodically during my commute. The selection isn't as expansive as other locations I've gone to, but it's helpful for random quick grab and go items like simple home cleaning items, everyday decor, food condiments, candles and haircare. Pricing is typical for Ross but slightly lower than nearby beauty supply and convenience stores like CVS or Walgreens.

This is actually the best Ross in the DC metro area (not including VA). The customer service at…read moreRoss can be non existent but the staff here are a little nicer than at other stores. I think people often get Ross mixed up with other department stores like Macy's or even TJ Maxx. Their stock can be hit or miss when it comes to women apparel but I'm noticing more hits than before. Shoes are the same. Right now they're getting things like Hokas, vans, doc martins, and Birkenstocks which I found interesting. Caveat: depending on the time of day you go the store will be a mess. They get inventory at least 4x/week so you might want to stop by in the late morning when things haven't been thrown/dropped all over the floor by customers bargain hunting.

I ordered a shirt from here and the sales rep typed in my address totally incorrectly. I noticed…read morewhen the package failed to deliver because of the incoherent address. I contacted DHL, then UPS, but was told to contact the merchant directly. I reached out to the store and the attendant apologized and we went over the address again. I asked him to confirm the address back to me multiple times. The package then shipped to the wrong address again. He has made two errors in the address and only corrected one, despite going over the address with me again the package failed to deliver. Customer service took over, and they said they would send an expedited package. They lost it and have not sent it yet. Used to like this brand but horrible shopping experience will never go back.

The store is lovely and clean. You'll be greeted with a cute greeting of Oh, Hey! at your feet. I…read moredidn't buy anything, but from browsing through their stuff, the price range is quite pricey (maybe comparable to J Crew). I'm not giving all five stars because I'm not sure of their customer service.

The clothes are very comfortable and stylish. The staff are warm and welcoming especially Emma. I…read morehighly recommend this location.

The clothes are great, but the customer service is probably the best I've ever encountered…read moreanywhere. The staff is always incredibly helpful, attentive, knowledgable, and friendly. They help you find clothes that are just right for you without ever being pushy, let you know about discounts, and make returns super easy. Just a completely higher level of customer experience relative to most places.

Leon is a great dad miss having small talk with his dad . Great stuff and in most cases a must have.read more

This is a old-school, simple store that sells men's clothing (and some other related things). When…read moreI was there, I was looking for a black collared shirt. I walked in, and the owner asked if I was just browsing or know what I was looking for ("a black long-sleeve buttoned down collared shirt"). While the owner asked if I knew my size; he correctly guessed it from sight before I actually answered (I was very impressed, he just brushed it off as selling men's clothing all day). They didn't have a changing room, so I bought it without trying it on -- it fit great. Overall, very nice people and a super easy purchase to fit a need.

Excellent service! Excellent product! Excellent store!! Specializing in Hickey freeman (heritage…read moregold) Samuelson and other quality American, Canadian, British and Italian products

I booked my husband an appointment for a suit fitting for our anniversary. He loved the experience,…read moreeveryone was very nice and professional. He was overwhelmed with all the choices but they were very helpful in choosing a suit he's excited about. Wonderful experience.

4 stars for quality wool suits! Customer service at this location has gone down so rounding to 3…read morestars. I mean, the (not so) gentleman associate scolded my friend who asked another staff to assist when this one could not locate the item, implicating that he was nice and did not like we asked a second opinion. He practically made us so uncomfortable that we wanted to leave except that we were in the middle of checking out card already ran through, only waiting to get our items in the bag. How rude of him and he's in that industry, wow! I used to love coming here as an alternate for the retail store closer to my office in DC on Connecticut and the Outlet closer to my home but I have noticed new faces on staff at the Outlet location. I must say, they are not the usual helpful ones, aû contrairé that one associate was downright rude! It was compelling and so I dreaded this review but I have to! I hope our experience was an isolated one for I dare not ask for assistance next visit. I mean, a few items I like are incidentally polished BB!

I love the selection of timeless dresses for work and other daytime events. The dresses and shirt…read moresizes run on the smaller side and it's not made of stretchy material, which I appreciate. For people who wants clothes that aren't form fitting or for more business casual on the casual side should shop elsewhere. The store associates aren't always available for sizing or stock questions but one shouldn't have too much problems while there. The store signages are clear and the shelves are well stocked. I'm giving a 3-star today only because of uncomfortable air temperature inside the store. I would've otherwise stayed longer for browsing and purchasing.