This was my second experience with European Automaster. My first visit was very positive--Chris was personable, and the work on my car was completed well. While there were moments of informality, I initially overlooked them because the service itself met my expectations. During that first visit, the conversation did shift into political and religious topics, which I found unexpected in a business setting. While I respect that everyone has personal beliefs, I prefer interactions with service providers to remain focused on the work and maintain clear professional boundaries. My second experience was notably different. Approximately six weeks later, when my check engine light came on, my son brought the car in for a diagnostic. From the initial phone interaction, the communication felt noticeably more rushed and less engaged than during my first visit. This tone continued in subsequent interactions. When the car was picked up, the exchange felt brief and somewhat dismissive, which was a clear contrast from the prior experience. It may have been communicated that only a diagnostic could be performed at that time; however, the conversation felt rushed, and that limitation was not clearly understood, which contributed to a disconnect in expectations. A diagnostic report was provided, and we were charged $154. However, no repair was performed. We were informed that he was too busy to complete the repair, would not be available the following week, and would be traveling for an extended period. The check engine light was reset, but the underlying issue was not addressed. During that visit, we were also given an estimated repair cost in the range of $5,000-$6,000. After seeking a second opinion from a mechanic I have worked with for years, I was advised that the issue appears to be relatively minor and not expected to be a high-cost repair. This difference in assessment raised concerns for me. Additionally, I observed visible political items within the business, including in the office and restroom. While personal views are of course individual, I found this to be unexpected in a customer-facing environment and not reflective of a neutral or broadly inclusive setting. I also asked directly whether the change in interaction was related to our prior visit. While I was told it was not, the overall experience felt inconsistent compared to my first visit. As a result, my confidence in both the consistency of service and overall professionalism has been impacted. This is disappointing, as I initially believed I had found a shop I could continue working with. Based on this experience, I will not be returning. read more

Chris at European AutoMasters has been a huge asset for us over the past few years. He's worked on our entire fleet of European vehicles -- an Audi Q7, Audi A3, BMW 328i, Mercedes C300, and Mercedes E350 -- and every single experience has been outstanding. It's rare to find someone this consistent and trustworthy in the automotive world. From the first time we brought a vehicle in, I could tell Chris had a real passion for what he does. He grew up in Europe and has a deep understanding of how these cars are built and what they need to perform at their best. On top of that, he holds multiple certifications, and it really shows -- he's meticulous, methodical, and knows these vehicles inside and out. What separates Chris from other shops is not just his technical expertise, but his integrity. He's always very fair and upfront about what's needed, provides realistic expectations for turnaround time, and in most cases, he finishes sooner than promised. There have been many times when he's found a more efficient or affordable way to get the job done -- saving us literally thousands of dollars across all of our repairs and maintenance. Chris and his staff are also incredibly responsive and accommodating. Whether it's a same-day diagnostic, a quick part order, or just clear communication about next steps, they make the process smooth and stress-free. You never feel like you're being sold to -- they fix what needs fixing, and that's it. There's no push for a $7,000 "recommended service list" when you only came in for one or two issues. That honesty and professionalism are exactly why we keep going back. Beyond the quality of work, Chris is just a genuinely good person -- hardworking, personable, and passionate about his craft. It's refreshing to find someone who treats both his customers and their cars with respect. If you own a European vehicle -- especially Audi, BMW, or Mercedes -- I can't recommend Chris and European AutoMasters enough. Supporting a local, proud business owner like him is not just good for your car, it's good for your peace of mind. Chris is our guy for all of our foreign cars, and he should be yours too. read more

I worked with Chris to have a pre-inspection on a Porsche and he was very accommodating, friendly, honest and transparent. His also very reasonably priced. I would strongly recommend European Automaster!! read more

Chris took care of my Crossfire like it was his own. First time using this company and we couldn't be more pleased with the care and attention given. Every service and repair was explained and it's obvious that Chris is beyond passionate about doing a great and correct job. He kept us informed on the cost and timing. We highly recommend using him and will continue to take our cars to European Automaster in the future. read more

I would highly recommend using European Auto- master in Rock Hill. I have a BMW that had no heat along with other issues. They promptly got us in and my car was ready the next day! The service was great, and the pricing was very fair. read more

The services were better than great, it was excellent. My daughter had an accident, and it was getting to be afterhours. I called around to a few shops and Chris offered to accept our tow and stay late to wait on the tow truck. Chris went above and beyond in comparison to everyone else. He even sent a text picture to show me that it had arrived and sent pictures to show the underneath damage. A diagnostic report was run on our car, and he found a few other things that needed to be repaired (something another repair shop had said they had taken care of). In comparison to cost this was very reasonable and fair. No complaints! We appreciated the care he took with our car and the extra attention to customer service. This is a family-oriented business and his care and compassion shines through! Highly recommend!!!! read more

This is a great shop. The owner Chris really has a passion for automobiles. He will not cut corners or use cheap Chinese parts. He will take pics and video and show you what is wrong. Very knowledgeable. Very nice people. read more