***PLEASE READ BEFORE GOING HERE***…read more My wife spoke highly of this place. So when we switched insurance plans we decided to come here. We called and scheduled our first appointments. Upon arrival I was asked to provide my insurance, Which I provided. My appointment was a simple check up Hers was a teeth cleaning and check up. I was charged a teeth cleaning on my appointment for some reason as well despite not getting one. After our appointments I paid the co-pay based on what my "insurance covered" according to the lady billing me out. I then had future appointments scheduled for some cavities that needed filling for my wife and I about 3-4 months out. Along with the scheduled date, I was given a printout based on what my insurance covers and what I would have to pay after my next appointment. We go to our next appointments get our cavities filled. I head over to the front counter to be billed and get charged an additional $650 for the cavities being filled. I asked why this amount differed significantly from the quote I received. I was told that the quote was incorrect and upon communication with my dental provider, my insurance did not cover as much. I thought it was weird, but paid it anyways. Three months after my appointment, I get a call saying that I owed an additional $750. When I asked why, I was told because "they forgot to tell me that they do not work with Aetna for dental insurance." Pretty convenient on their behalf to wait until after my last appointment. After my first appointment I had recommended this place to a few friends of mine because the staff seemed friendly. This same thing happened to a friend of mine where they were told far after their appointments that they "forgot they did not work with their dental provider." Not sure if this was a simple office mistake on their behalf or if they are running some kind of scam here But to happen to two people in that short of a time frame makes me truly question. Needless to say, I'm at about a year after my last appointment and for the first time in my life, my teeth that were worked on are sensitive to hot and cold. I do not recommend this place there are several other dentists close by that will take better care of you. ***EDIT*** Upon reading more of their reviews it sounds like I wasn't the first person this happened to.

I was recommended to this dentist when I moved to town last year. I have always put my dental work…read moreon the back burner because I'm not a fan of the dentist. I am thankful to have found this place. I have felt very calm and comfortable every time. I'm forever grateful that I was able to create a trusting relationship with a dentist. It makes my trips so much easier and my anxiety is not sky rocketing. And the receptionist are very kind and make the experience personable.

Dr. Waite & his team are amazing. Dr. Waite went above and beyond, took the call after hours and…read moresqueezed my husband in for an emergency extraction on Christmas Eve. (2023)

My mom and I were shocked and thankful on how quickly I was served at Clocktower Dental. The staff…read moreare so professional and treated me with care and compassion. I have never been so surprised on how well I was treated. I have been to other dentists and have walked out of their offices crying, not because of pain either, the way I was interrogated? I was stressing about this visit for NOTHING... they truly are professional. Thank you !

Not my regular dentist but they got me in to look at a pain the same day I called. My regular…read moredentist wasn't able to see me for another day. Everyone was so nice, I will now make this my New place to go for dental care.

Charged me for an Xray that wasn't needed and not covered under my Ins. This hasn't been the first…read moretime! I really liked the dental hygienist and will miss them!

Professional and friendly. I trust them completely. I have medicare insurance and see them twice…read morea year. I see someone posted a negative review because Dr. Freeman takes Fridays off. I actually think it's only 1/2 a day off and why not? He has a family as well. The office is clean and inviting. I am happy to have found Crystal Canyon Family Dental.,

Dr Freeman and his staff are great! It's so nice to have a dentist who really cares about his…read morepatients and does great work! His whole staff is kind, caring, and friendly but also knowledgeable, skillful and professional. Dental care doesn't get any better than this!!

I've had 5 new implants over past 10 years put in by Dr. Massoth and his staff without a single…read moreproblem. This includes extraction of bad teeth and install of new implants in each location. This office is very thorough and explains every aspect of process on how implant will be installed. If I could give Dr Massoth and staff more than 5 stars I would.

Absolutely the best! Don't even hesitate, if you need oral surgery, this is the place for you!read more

He does want he wants and bills you for services you told him -- NO!…read more Someone needs to pay for his retirement.

Had a great experience with my recent teeth cleaning! The staff was super friendly, and the…read morehygienist was gentle but thorough. My teeth have never felt cleaner, and the whole process was quick and comfortable. Highly recommend this office!

I am a 87yr old woman. I was fortunate to find this office two days after Christmas, and get a…read moresame day appointment for a broken tooth. The office staff is very kind, knowledgeable and effient. They were able to contact my insurance and get it set for the end of the year. Dr Melissa Pysnak is all of the above and much much more. I have never been in the hands of such a superior, remarkable and outstanding dentist. She is a patient and truly caring and kind person. My tooth was a two hour proceedure that was completed by Dr. Pysnak and the very competent medical staff. This was done with NO pain during or after the proceedure while I was watching My Greek Wedding on a overhead TV. I am overwhelmed wth gratitude for them. If you are looking for this kind of care look no further. Give them a call.

Only giving one star because at least the new dentist is great and does amazing work. the office…read moremanager is brash, rude, and a bully. I have never written one of these before but had to. she bullied us into pano X-rays before and now tried to force us to do check up X-rays on my daughter who is in braces and just had some at the orthodontist. yes different kinds of X-rays but the ortho told us this would be okay for this year. so I said no X-rays and then she said well we cannot clean her teeth then. she has been seen every couple months by the ortho who would have seen something and she had her wires in. I might have given in but she was so so rude about it. she was also the one who forced us to do panos and said they can see cavities with them. but then why can they not use the pano the ortho did to detect X-rays. seems to me we were lied to in getting the pano. hi h was also the visit they didn't even have a dentist at all because he moved and the new one was there yet. so we felt like they needed to generate more money so forced the pano which is more expensive. her reasoning like I said was oh we can detect cavities and other things. so again why could our that they made money off of detect cavities but not the ones the ortho did. Her demeaning attitude and blasé care of us when I said we will be leaving the practice then said it all. oh and I was a dental assistant for 15 years so it isn't like I am stupid to dental needs. I get Idaho has something where you have to have them yearly but my daughter did have them. so bottom line I do not recommend this office because of the manager. that and every time I had a dental cleaning and I set mine up six months in advance I would be told they didn't have a hygienist that day and they didn't even try to make it work on a day I could do. then I finally did a date that wasn't good for me and got cancelled on again.