OMG! Fear not my friends!!! I have been getting waxed for 12 years and today was the first day that I have ever had a pain free waxing session. She was absolute perfection. I'm never turning back! Book with Jada! read more

I've been a loyal European Wax Center customer for 8 years, since 2018, and this recent experience completely turned me off from ever returning. I moved my appointment back by 15 minutes specifically to avoid being late, disrupting other appointments, or inconveniencing the wax specialist, and instead was met with an incredibly curt, rude, and unprofessional attitude from the receptionist both over text and on the phone. Rather than appreciating that I was trying to be considerate, I was threatened with receiving TWO no-shows over a minor appointment adjustment and told I could eventually be banned from making reservations. The entire interaction left such a negative taste in my mouth. After nearly a decade of loyalty and money spent with this company, I expected professionalism and respect. Unfortunately, this experience was the exact opposite. Will not be returning to this location or any other European Wax Location going forward. read more

I've been coming here for almost 3 years now and Jalaysia is amazing! She's friendly, thorough and ensures she doesn't miss any spots, even if I remind her she's most of the time already got it! I receive about 4 different services that I've maintained over the years. I think I've only had one issue with the check in desk where one girl was talking way too loudly with checking out another customer while the girl that was checking me out was struggling to speak because the other girl was talking too loudly. But other than that, I've always had good, friendly and quick check in and out experience! read more

Do not go to this location receptionist rude and have filed a formal complaint with corporate office to handle lithe girl involved. You will be very extremely inconvenienced no courtesy for clients that attend this place and an appointment scheduled for Monday at two because I'm leaving for vacation on Tuesday. They decide to text me on Saturday to let me know that the rockers schedule has changed. I've been a cosmetologist for 20 years and I have never in my life done that to anybody especially my clients to inconvenience them and not follow up with the appointment like they should and then get mad and get hussy on the phone because you're upset because they will not accommodate you accordingly don't go to this location. there's others Carmel Hamilton town center. There's so much better. This young lady was extremely rude. Her name is Kiki and she should be fired. read more

Me and my friend went to get brazilian's for the first time ever. We were so nervous, but Carmello, our waxer, made us feel so comfortable and at ease. She was so kind and patient, and very gentle throughout the process! She explained everything, step by step. Will be returning!!! read more

Horrible customer service, as a person who was been coming there for over a year and always on time, I arrived at 4:39 and she told me it past the 9 min mark. She immediately dismissed me and didn't even check to see if the worker could take me. Never coming back. read more

Employees are extremely disrespectful and spread confidential information about the clients.

I was beyond terrified to come and try a wax. But my dear friend decided to purchase a gift card for me! When I walked in, the customer service was great and the lady (Taja) who did my wax was AMAZING! I even booked my next apt with her. She walked me thru the steps and took her time as my nerves were on point. The wax took about 15 minutes and she was very knowledgeable and patient with me. I felt good about my experience and will be returning for eyebrows also ontop of my Brazilian was. Pros Customer service Patient Knowledgeable Price is reasonable Location Cons 5 stars!! Excited to go back. Thank you so much Taja for being awesome read more

European Wax Center - Waxing Near Me - Indianapolis, Indiana

I was out of my routine for nearly 2 years. I returned for services and got to work with Nia. She was fantastic! So patient, funny, and ensured I got exactly what I wanted. She's professional and I will certainly be back to see her! read more

European Wax Centers offers a great solution to personal care without having to hunt around and shop through reviews of independent professionals. Most locations have multiple professionals, with the option to book directly through one specific professional or book an appointment with any available professional. I've been coming to this location for a while now, although I had temporarily been going elsewhere. Todays visit and review was my first in some time. I booked with a new professional. The inside itself was the same as I remember it, clean and kept up, tons of follow up self care items for purchase. I arrived for my appointment a few minutes early, and my professional was running behind. I waited for about 15 - minutes past my appointment time, but the host/receptionist did apologize for my wait around the 5 minute mark. Apparently they had been super busy and needed to take the time to sanitize and prepare more wax. My specialist was super professional and quick, and I look forward to working with her in the future! read more

I'm giving this place 2 stars instead of 1, because the people there were actually very courteous and friendly. The results after my Brazilian- not so great. Now, I have to preface this saying I do have somewhat sensitive skin, but almost never deal with contact dermatitis. I've had Brazilian waxes with another business before with no problems. It was the week of my wedding, and I made the mistake of trying this place out. The receptionist at the front desk was very friendly. I was taken back by my wax tech, Nia. She was very nice and fun to talk to. Her methods though were really painful. Anyone knows a Brazilian isn't a walk in the park. That being said, this one HURT. I've never experienced pain during a Brazilian like that. After the procedure was over, I experienced soreness and burning all the way home. Next thing I know, I have dermatitis all over. I ultimately had to have my dermatologist give me prednisone, because even topicals weren't helping. I don't know if I had a reaction to their particular wax (again, never had a reaction to wax before), the technique, or both. It almost looked like some of the spots in my bikini area were actually broken blood vessels, as they started to turn from red to purple after a few days. Regardless, for my own skin health, I won't be returning. read more

Ive been going for years and because of my schedule it's been hard to stay with the same person but I can count on one hand the number of times I was unhappy. I go because it's quick and easy and I like the package deal. A bonus is that they're next to Trader Joe's so I get a treat when I get waxed. You earn points that you can use towards products but only $10 at a time, which kinda sucks. Front desk staff doesn't try to really get to know you so not personable if that's what you're looking for. read more

Great customer service Jess is the one that took care of me and she did amazing. I came for a nose wax and it didn't hurt at all. Also I was out in like 10 minutes. In addition they are being very careful with Covid regulations. Which is a big plus for me. Furthermore I totally recommend this place and also your first visit is free. read more

I visited European Wax Center since my go to place was booked. The experience was good but I definitely am willing to pay a little bit more at my normal spot because of a couple things. I don't like that you can't undress and dress privately. I saw in another review that is EWC policy so I guess it is what it is and they're going to see everything anyway. I also felt the positions they put you in are extreme exposure, more so than I've ever experienced. But the wax was fast as heck and the staff I interacted with was nice so I would go back in a pinch but I would definitely recommend Waxing the City if you're nervous or don't want to have to put your legs behind your head. read more

Nia was so kind and friendly. She made me feel super comfortable and did an amazing job.

Tayja always takes excellent care of me and the ladies in the front are always so nice and attentive. Whenever someone ask for a place to get waxed for the first time I always suggest EWC! I've been a loyal customer for 6 years. read more

Spoke with manager Erica, who lies and provides very poor customer service to long term customers (over a decade) of European Wax center. I'm taking my business elsewhere and highly wouldn't recommend going here based on the horrible treatment. Without letting us know about the policy she marked several people's accounts as a no show and threatened to take away the ability to book appointments. She lies about the policy and makes exceptions for some guest based on how she feels, not protocol. Multiple people have complained about her. She doesn't attempt to provide a resolution and is extremely condescending. She should be trained properly or fired! I will not be taking my business there. There are other locations and entire wax establishments that provide better customer service. I'm also looking to follow up with corporate. read more

Book with Justine! She was so sweet and did amazing work!! I loved talking to her and she made the process easy. I will be coming again!

First time at EWC and it did not disappoint! Nia took care of my Brazilian and was wonderful!! She was quick and made me feel very comfortable. She was helping out at the Carmel location today but you can usually find her at their Indy center. Thanks Nia!! read more

Staff are always so nice, and will help you with any of the products!! They have good deals too, buy 2 get 1! I see Shelby, I've been going to her for over a year. She's truly so good at what she does and makes me feel so comfortable. The best person for a wax, hands down. read more

Shelby is the best at European Wax Center!!!! She was quick and painless! I've been getting waxed by her for a couple years and wouldn't go to anyone else! read more

TAJAH is great. Shes the only one I trust in Indy with my wax and she always makes sure I'm comfortable and as painless as possible. Highly recommend read more

European Wax Center - Waxing Near Me - Indianapolis, Indiana

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This is my 2nd time to this location and I have to say of all my travels to EWC's (I've been to ones in LA, DC, and NJ) Magi was of the best. Top 2. I was very impressed with her ability to hold a full conversation and thoroughly wax me. There have been too many times where I've had great conversations and not great waxes so I was grateful to Magi for both. She also talked through those big pulls, you know that's key. Most importantly she just friendly, clean, nice, did a beautiful job. I'll def be back to see her. read more

This was my first time at EWC as my regular place was booked. I had Jalaysia she was super sweet & attentive. She was quick and the wax wasn't as harsh as I'm used to which I loved. I will definitely be returning. read more

I found this place on a whim while googling wax spas nearest me, as I've never been to one. What caught my attention is that new comers get a wax free! The receptionists were kind, professional and attentive, and the establishment is spotlessly clean. I had Taylor call my back to do my underarm wax. Very down to earth and informative with the process. Working in a salon myself I can appreciate and know the importance of being put at ease during a service by such confidence and attention to detail. I highly recommend this place to anyone! Will certainly be coming back. read more

I received a complimentary coupon in the mail for first time guests, so I decided to stop in on my day off. I called ahead, and they had an opening within the half hour. I had a really nice experience, Amelia took extra time to fix an eyebrow issue that I have going on. The only drawback was it was really cold in the room, and the music was loud and upbeat. Not your typical soothing music that you're used to in a spa. But that didn't take away from the quality of my brows at all, she did a pretty good job. As I checked out, I rescheduled and was given a card to rate my experience and receive $5 off of my next service. Nice! read more

European Wax Center - "Walk in...Strut out" I love that! - Waxing Near Me - Indianapolis, Indiana

It was OK. Quick process. I got a brazillian done. There was definitely hair that needed to come of that was missed. I felt like had she took her time that maybe they would have been noticed. Just seemed rushed. But overall it was decent. read more

Arrived at my appt on time & was told 5 minutes after I arrived that my wax specialist wasn't there & I would need to reschedule for later in the day. Since I drove 40 minutes one way to EWC, rescheduling wasn't an option. I was the first appt of the day & first customer to arrive on time, I believe I should've been seen first. Instead, I had to wait 30 minutes for the next no show appt. When I asked to speak to the manager, the front desk person informed me she was the manager. The wax specialist was sweet, but the front desk customer service sets the tone for the appt. I regret purchasing the wax pass earlier in the year because it locked me in for several months when I would rather move on to another place. In the future, I'll support local, small business! read more

This place is my new spot for faxing. They are so professional and skillful. Price is worth every Penny. Clean and modern. I will be back.

Well I got my legs done on the previous Saturday and everything was good, went back for a full face Waxing, by the evening I was covered in Hives, no one advised me of this possible reaction and no pre care or after care advice was given. I called and it was two days later before I got a call from the Manager, no compensation was offered. Will not be going back. read more

Listen..... you hear that? My underarms are singing! First wax after the stay at home order!! I've been a patron of EWC for several years. I've never had a bad experience. It's always clean, the staff is always friendly and professional and most importantly, I'm in and out in a timely manner. The new process is easy. I walked to the door, scanned the QR code. I received a text message that I was checked in. About a minute later I received a message that my wax specialist had sanitized the room and was ready for me. Voila and just like that my underarms are nice, smooth and hair free! If you are looking for a wax specialist, give EWC a visit. read more

New easy check in and everything felt very clean and sanitary during the pandemic. This was my first time at this EWC and i saw Bre and she was amazing! Very friendly and professional and made me feel comfortable throughout the process. I would highly recommend her to anyone and I will be returning to see her again in 4 weeks! read more

I I have always gone to EWC and my last experience in 2022 wasn't amazing and I never said anything however today I was booked with Dejah and she was AMAZING great energy, quick, and precise. I highly recommend if you come here request her for your Brazilian and or any wax services she's AMAZING!!! read more

Check-in was swift. Waited a few minutes before Bri called for me. She was friendly and professional. It was my first time there and I received a Brazilian wax. I explained to her it wasn't my first Brazilian, however, I wanted to try a different place for this service. We chatted like we had known each other for a long time. It was refreshing because it took my mind of the temporary pain after each pulling off the wax. She was thorough, took her time, and explained the products as she used them. Afterward, she explained aftercare and that was the end. I'm not going to mislead and portray as though there wasn't temporary discomfort as she pulled the wax. I don't know if I will ever get used to it, however, it was brief and I was distracted by the conversation that I didn't realize the time had flown by. I booked with her for next month! read more

Justine was so good and she was very detailed and made sure all hair is removed and she made me feel so comfortable. I would highly recommend making an appointment with her. Hands down the best service I've had. read more

Not what I expected. I had been a customer for a couple years at one of their Ohio locations. I gave this one I try as I have a big trip coming up and I wanted to not have to worry about shaving while on vacation. After letting my hair grow for 6 weeks I went in for a wax and they paired me with a technician who was fresh out of beauty School. The appointment on the first day took four and a half hours I left very dissatisfied. I even spoke to the clinic manager. I set up an appointment to come back the next day to touch up what was missed on the first day. I get in for the appointment and the clinic manager only put down one area so that was all they serviced. Again still all the hair is not gone and I will have to shave every day during my vacation. I was charged full price I was made to come back to days and spend over 6 hours in their salon. It was quite possibly the worst wax I've ever had. Considering it cost $250 I will never be going back to that salon. And your manager definitely needs a course in customer service recovery. read more

THIS PLACE IS THE BEST FOR THE FOLLOWING REASONS: 1) Super friendly and professional 2) Beautiful and *clean* facility 3) easy peasy scheduling 4) TAY! Brazilian, ten mins, eight strips, as close to painless as possible 5) Their wax is great quality and they use it very well I love EWC!!!!! read more

I'm still new to getting waxed and tend to squirm but Amelia is very patient and makes me feel very comfortable. She's quick and does a great job and is also super sweet. I definitely recommend her! read more

Go there for their Brazilian. I go to Bre and she is awesome! Fast and efficient. I never have to do any maintenance when I get home after visit. They are so professional there. Highly recommend!!! read more

I love this place. The staff is super friendly and the ladies who wax make you feel super comfortable. My first time coming here someone was randomly picked for me and she was amazing. She made the whole situation less awkward and explained the whole process to me in detail. Even though I was scared out of my mind, I felt very comfortable and at ease with her. Unfortunately, I forgot her name because I stopped getting waxed for a while, so I got a new person this last time around. Tay was also super nice and made me feel very comfortable despite the fact that it was our first time meeting each other. She was very informative and helped me pick out a product that would help me out with aftercare. I will definitely keep coming back for my next wax sessions. The only negative thing about the experience were the receptionists. They were very nice and helpful while they were taking care of me, however, they were airing out their dirty laundry very openly while I was waiting for my appointment. As a customer, I don't want to hear about coworker drama. That's the reason for the 4 stars. Other than that, it was a very great experience. read more