We were having issues with the original installers of our ducted heat pump. Came didnt fix the…read moreissue and charged us 169 for diagnostic even though it is still under warranty. Called HHP they came so quick. They were so friendly, had all the tools they needed, found the issue, contacted another specialist who was here not long after that. He arrived...again super nice easy to deal with. Found the issue got the unit working and ordered parts. They transferred our account over to them no issue. Were up front about costs and what might be charged. So far IMO great customer service, friendly staff, and awesome to fit us in so quick on a Friday afternoon. Apparently these are the guys that Costco is using now.

When I got home after a vacation, there was no running water in my house. The pipes hadn't frozen…read moreand the power was all on, so I was a bit stumped as to the cause. It was late at night and raining/snowing so I found the number for Mr. Rooter online because they said they do emergencies. I gave them a call and they said they would follow up with me shortly. I wasn't feeling very confident that my problem was going to still get solved that night at that point. Much to my surprise, a really friendly plumber called Richard showed up a short time after. He solved the water problem in a manner of minutes, and showed me exactly what to do if the problem ever occurred again. My experience with this company and Richard was top notch and I would highly recommend them to anyone.

Kris provided prompt quote, scheduled work, arrived on time, completed work as agreed and on time,…read moreleft the work site spotress. i couldn't ask for better service.

Great service. They installed my heat pumps. I'm very satisfied with Joe's knowledge and the…read morelocation he chose for my 2 heat pumps. They work great and I'm paying much less power.

Had this Guy come to my house a couple of weeks ago a logo on his van claiming 35 years experience…read moreto look at my Heat Pump that is less than 8 Years old that is tied to my Hot Air Furnace for Backup. After a Couple of hours on site with himself and two technicians and charging me $300.00 plus taxes he couldn't come up with a fix. He told me he would need to reach out to his supplier and another tech in the industry . After he said he consulted with them his fix to me was to replace the heat pump and oil fired furnace. I won't go into that cost if was to say it would be North of $10,000.00 at minimum. Today I had someone look at the heat pump after about 10 minutes he had a fix with a part that would cost about $30.00. My heat pump is now working.

they showed up the day after I called them. Fixed my leaky kitchen sink in no time. Bothe guys were…read morevery professional and very nice to talk to.

We had an issue with our hot water heater and called Brian to book an appointment…read more We had a 5 minute conversation about our problem & what we had done to trouble shoot. He told us what he thought was our problem, suggested the resolution And told us to call back if that didn't fix it. His suggestion did, saved us a service call and more importantly got us back in hot water quickly. Great client service! Gary in Cole Harbour

We called on a Saturday and they came to look at our heat pump within 45 minutes. They identified…read morethe source of the issue immediately and were able to fix the problem. They were polite, professional and affordable and we finally have a cool house! Thank you so much for the great service!

Timely and Excellent Service. So, I fully recommend Dr. Heatpumps Ltd.!!…read moreWe recently had a fantastic experience with our heat pump service. The service exceeded our expectations. From the first meeting until the installation, everything was smooth and handled professionally. Mr. Unnikrishnan is very technically sounded and supportive. The performance of the heat pump has exceeded my expectations.

I can't recommend this company enough... !…read more I ran out of oil, and needed to bleed the line in order to get the gas boiler working again. I tried to bleed the lines, but didn't get all the air out before the boiler shut off, and I was too scared to push the button again. I called after hours, and buddy walked me through the whole thing step by step- which means my kids had hot baths tonight! He did not have to help me over the phone, he could have charged me a bunch of money to send someone out to do it for me. Whenever I need someone to service the boiler, or if I ever need any more work done- this is the first company I will call. Can't thank you enough for helping this tired, stressed mom out today. I appreciate your time- you've got a new customer for life.

Propane boiler, tech seemed unsure and needed manual. We wanted a yearly cleaning the system was…read morerunning fine. He started the process, cleaned it and on putting it back together said we had problems, indicated to my husband we had a fault, husband looked and said that symbol was normal and came on when we had a demand for hot water in the home. The tech still saying we have problems with the system. Then we hear him on the phone looking for direction, at one point he said "its my fault" to whoever was on the other end of the line. My husband then said, we didn't have a problem until you came and oh my we hit the HURT feeling train. Now we are on speaker phone with the owner/boss a rude and arrogant person. His claim, we are not responsible for things that break during a cleaning?? "Shit happens" as I quote his words. We will pay for the cleaning, have another company come check the boiler and never call them again. If I could rate a "zero" I would . If propane is an issue don't agree to service it, my husband had to remove the bolts from the combustion chamber, he was too nervous to do it, but claims to have many years in the trade. Waiting for the bill by email now.

Bought our heat pumps 12 years ago and have always had good service. The guys who service our heat…read morepumps have been friendly and very helpful. They always addressed any issues we had.

Called this company on Jan 16th and scheduled a maintenance service call for my York heat pump. The…read moreservice was scheduled for a week later on the 23rd. I waited almost an hour that morning and no one showed up. I called the office and was told, due to weather, that my service was moved to the following day. The next day I waited until well into the afternoon and, again, no one showed up. Again, I called the office and was told they were "backed up" and "short a tech", so my service had to be rescheduled to a week later. For two consecutive days this company let me wait for a tech, knowing my appointment had been cancelled, and did not even have the courtesy to call me and let me know. I had to call THEM to find out. I was also told that they bumped my appointment because they had not installed my system. It did not matter to them that I had purchased all the equipment from them, an amount of roughly $6000. Apparently this also gives them justification to cancel appointments without informing customers. I asked to have the manager call me to discuss the matter. Just like the rest of this company, the manager did not have the consideration to call me. Buyer beware. Do not purchase equipment or servicing from this company. Especially if they did not install it. Update: owner decided to call me only after I informed the company I would be posting a review.

Bath Fitters are the people to call when all other options are over…read more Because of time, the tiles were allowing the water to leak through the walls onto the ceiling. That results in a mess. Bath Fitters will come in, measure everything and customer make a wrap around for your shower and tub. It does take some time to receive it because it is not made locally. Shipped here from the main factory. They will come in one day and install the wrap around. I was very impressed with the guy who came. He was very professional and cleaned up all the mess. He did it in about 6 hours. It was a little expensive , but the alternative was a lot more.

The person who did the quote and the office admin we spoke to was lovely but the installer was a…read morenightmare. Water was left all over the floor in the bathroom (not the one he was working in) and he did not say anything until questioned about it, was EXTREMELY rude/argumentative/combative when asked several questions about payment by my elderly grandmother (she did not understand the process of taking her credit card info and he made no attempt to explain to her in a different way when she did not understand the first time). We attempted to defuse the situation but he would not allow us to speak and we finally had to tell him to leave the house. Horrible experience.